Manage Enhancv

How to cancel enhancv and protect your wallet in singapore

What enhancv is and why you might want to leave

Enhancv is a resume-building platform that helps job seekers create professional CVs, resumes and cover letters using modern templates and AI-powered content suggestions. The service ranks your resume for recruiter visibility and offers ATS (applicant tracking system) compatibility checks. You access Enhancv via web browser or mobile app, with flexible billing options: monthly, quarterly or semi-annual plans.

Many job seekers find Enhancv useful during active job hunts, but once you land a role or finish your applications, the subscription becomes unnecessary. Some users discover the platform's AI suggestions are too generic, or they prefer building documents independently. Others hit budget limits and need to cut non-essential spending. Whatever your reason, Stopee is here to walk you through cancelling cleanly without losing money or access to your documents.

Core features you're paying for

Enhancv's paid Pro plan includes unlimited resume and cover letter creation, advanced template customization, AI-powered content suggestions, ATS scoring checks and document branding removal. The free tier offers basic templates and limited document creation. Billing cycles vary: monthly charges recur every 30 days, quarterly plans lock in 3 months of access, and semi-annual subscriptions commit you for 6 months upfront.

When cancelling makes sense

You should cancel if your job search has ended, your budget has tightened or you've discovered rival resume tools you prefer. You might also cancel if Enhancv's template library feels repetitive or if you dislike the AI suggestions. Stopee recommends reviewing your recent charges first: if Enhancv auto-renewed without you noticing, you have strong grounds for a refund request under Singapore's Consumer Protection (Fair Trading) Act.

Enhancv pricing in singapore (current estimates)

Enhancv does not publish a dedicated Singapore pricing page; the rates below are third-party estimates converted to SGD. Official pricing on Enhancv's website may differ or change seasonally. Always confirm your exact plan cost on your billing dashboard before cancelling.

Your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you when subscriptions auto-renew without clear consent or when services fail to deliver. Stopee advises you to know your rights: if Enhancv charged you repeatedly without transparent renewal terms, or if the service was unavailable during a billing period, you may qualify for a refund regardless of Enhancv's stated policy.

Key protections under singapore law

The Consumer Protection (Fair Trading) Act requires companies to disclose auto-renewal terms before charging you. Dark patterns (hidden cancel buttons, deliberately confusing processes) are unlawful. If Enhancv made it unreasonably hard to cancel or failed to send renewal reminders, the Consumers Association of Singapore (CASE) can escalate your complaint. Stopee recommends documenting all renewal emails and your cancellation attempt dates: these become your evidence if you need to file a formal claim.

Escalation paths if enhancv refuses refund

First, request a refund directly via Enhancv's support (see contact address at the end of this guide). If they decline and you believe the charge was unfair, file a dispute with your bank or credit card issuer within 180 days. For more serious breaches (hidden auto-renewal, no cancel option visible), contact the Consumers Association of Singapore or lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee has seen CASE successfully recover refunds for users trapped in dark-pattern subscriptions.

How to cancel enhancv on the web

Cancelling via Enhancv's website is the fastest and most reliable method; you retain Pro access until the end of your current billing period after clicking cancel.

1. Open your web browser and navigate to Enhancv's website (enhancv.com).
2. Sign in to your account using your email and password.
   • Stuck on login? Click "Forgot Password" and reset your credentials before proceeding.
3. Locate your account menu (usually a profile icon in the top-right corner) and select "Billing" or "Subscription Settings".
4. Find your active subscription in the list; it will display your plan type (Pro Monthly, Quarterly or Semi-annual) and next renewal date.
   • Pro tip: Take a screenshot of your current plan and renewal date before cancelling, for your records.
5. Click the "Cancel Subscription" or "Manage" button next to your active plan.
6. Enhancv may show you a discount offer to stay (e.g., "pause for 3 months" or "50% off next month"). Ignore this if you're certain you want to leave.
   • Warning: Clicking a discount code or pause offer will NOT cancel your subscription-you will still be charged on the renewal date.
7. Confirm your cancellation by clicking the final "Confirm Cancel" or "Yes, Cancel My Subscription" button.
8. Refreshing your Billing page should now show "Subscription Cancelled" or a status indicating your plan ends on [specific date].
   • Save or screenshot this confirmation page for proof.

Cancelling via apple app store (iOS)

If you subscribed to Enhancv via Apple, you cannot cancel on Enhancv's website. Apple controls the subscription, and you must cancel directly in your Apple ID account settings.

1. Open the App Store app on your iPhone or iPad.
2. Tap the account icon (profile picture) in the bottom-right corner.
3. Select "Subscriptions".
4. Find Enhancv in your active subscriptions list.
5. Tap Enhancv, then tap "Cancel Subscription".
6. Confirm the cancellation in the pop-up; Apple will show your final access date.
   • Pro tip: Apple often shows a discount offer at this step (e.g., "Keep it for 50% off"). Swipe past this and select "Cancel Subscription" again to proceed.
7. Your subscription will stop renewing after your current billing period ends.

Cancelling via google play (Android)

Android users who subscribed through Google Play must cancel in their Google Play account, not in the Enhancv app itself.

1. Open Google Play Store on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage Subscriptions".
4. Locate Enhancv in your active subscriptions.
5. Tap Enhancv, then tap "Cancel Subscription".
6. Confirm the cancellation; Google Play will display your final billing date.
   • Warning: Do not delete the Enhancv app itself-this does not cancel the subscription. You must use Google Play's cancellation flow.
7. After the current billing period ends, your access will downgrade to free tier status.

What happens after you cancel

Cancelling Enhancv is not an instant logout; you keep your Pro features active until your current billing period ends. After that date, your account moves to read-only mode.

Your access and documents after cancellation

Once your billing period concludes, you lose access to Pro templates, AI suggestions and ATS checks. However, you retain the ability to view and download all resumes and cover letters you created while subscribed. Stopee recommends exporting your documents as PDF or Word files before your final renewal date; this ensures you never lose your work, even if you later re-subscribe or switch providers.

Account recovery and re-subscription

Your Enhancv account remains active and linked to your email. If you cancel now and want to re-subscribe in 6 months, simply log back in and choose a new plan; your old documents will still be there. Enhancv sometimes offers "win-back" discounts to former subscribers, so check your email 2-3 weeks after cancellation for a discount code.

Refunds: what you can realistically recover

Enhancv's official policy treats refunds as a case-by-case exception, not a guarantee. However, Stopee has found that you have better odds if you understand the rules and know when to escalate.

Enhancv's stated refund policy

Monthly subscriptions are non-refundable once charged, even if you use the service for only one day. Quarterly and semi-annual plans are eligible for pro-rated partial refunds if you cancel before the period ends; you pay only for the months or weeks you used, and the remainder is credited back to your payment method. Promo codes, affiliate discounts and loyalty credits are never refundable.

When you can claim a refund

File a refund request if any of these apply:

• Auto-renewal without clear consent: Enhancv charged you after the free trial or initial plan ended, but you did not explicitly agree to renew. This violates Singapore's Consumer Protection Act.
• Service failure: The platform was down or inaccessible for a significant portion of your billing period (e.g., more than 24 hours). Contact Enhancv support with screenshots of error pages.
• Misleading cancellation process: You attempted to cancel, but Enhancv's interface was confusing or the cancel button did not work. This is a dark pattern and may qualify for a refund.
• Duplicate charges: You were billed twice in one cycle or charged after you already cancelled. Report this immediately to your bank as well.

How to request a refund from enhancv

Contact Enhancv's support team via their help center (help.enhancv.com) with the following details:

• Your account email address and subscription plan (Pro Monthly, Quarterly or Semi-annual).
• The exact charge date and amount in SGD.
• A brief reason (e.g., "Charged after cancellation" or "Service unavailable for 3 days").
• Screenshots of error messages, billing confirmations or your cancellation attempt date.

Enhancv typically responds within 5-7 business days. If they deny your request and you believe you have grounds under consumer law, escalate to CASE or your bank's dispute team. Stopee has found that mentioning "Consumer Protection (Fair Trading) Act" in your second request often prompts a faster resolution.

Refunds from apple or google

If you subscribed via Apple or Google, their refund policies override Enhancv's. Apple offers 14-day refund windows for app subscriptions from the date of purchase. Google Play allows refund requests within 48 hours of the first charge. To claim, request the refund directly through your Apple or Google account (do not go through Enhancv), and mention the charge date and reason. These platforms typically process refunds within 5-10 business days.

Common mistakes that cost you money

Cancelling a subscription is simple, but small errors can leave you paying for another month. Stopee has seen thousands of users fall into these traps-here's how to avoid them.

Mistake 1: confusing "pause" with "cancel"

Enhancv offers a "pause subscription" feature that temporarily stops charges for 1, 3 or 6 months. Pausing is NOT cancelling. After the pause period ends, your subscription auto-renews, and you are charged again. Only click "Cancel" if you want to end the subscription permanently.

Mistake 2: accepting a discount offer instead of cancelling

During the cancellation flow, Enhancv shows retention offers: "Keep your subscription for 50% off" or "Pause for 3 months." If you click these, your subscription continues. You must decline the offer and click "Confirm Cancel" to actually leave. Stopee recommends not engaging with offers at all-just hit cancel and move on.

Mistake 3: forgetting to cancel on the correct platform

If you subscribed via Apple or Google, cancelling on Enhancv's website will not work. You must cancel directly in Apple ID or Google Play settings. Hundreds of users miss this step and end up charged because they cancelled in the wrong place. Double-check where you originally subscribed (look at your first charge receipt or app store) before proceeding.

Mistake 4: cancelling right at the renewal date

Enhancv typically processes renewals 24-48 hours before your stated renewal date. If you cancel on the renewal date itself, you may be charged one more time. Stopee advises cancelling at least 3-5 days before your next billing date to be safe. Check your Billing page to confirm your exact renewal date.

Mistake 5: not saving proof of cancellation

After cancelling, your Billing page will display a confirmation status (e.g., "Cancelled, ending 15 January 2025"). Take a screenshot of this page and save it. If Enhancv mistakenly charges you again, this screenshot is your proof of cancellation and speeds up your refund request.

Your pre-cancellation checklist

Before you click "Cancel Subscription," run through this checklist to avoid surprises and ensure a smooth exit.

Enhancv vs. free and paid alternatives

Before you cancel Enhancv, you might wonder if there are better options. Stopee has compared Enhancv to its main rivals so you can make an informed choice.

Contact information and cancellation address

If you need to escalate a cancellation issue or file a formal complaint, use the contact details below. Stopee includes Enhancv's registered office so you can send a certified letter if email and support tickets do not work.

Enhancv support channels

• Help Center: help.enhancv.com (email support via ticket system)
• Registered office: Enhancv, Sofia, Bulgaria 1000 (mailing address for formal complaints)

Consumer escalation paths in singapore

• Consumers Association of Singapore (CASE): www.case.org.sg | Tel: 6100 0315 | Email: consumeradvice@case.org.sg
• Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg | Tel: 6325 8355 | Email: cccs@cccs.gov.sg
• Your bank or credit card issuer: File a dispute within 180 days of the charge you want to contest.

Final thoughts: you have the power

Cancelling Enhancv takes fewer than 5 minutes, but the decision to leave can feel uncertain if you worry about losing access to your documents or being charged by mistake. Stopee has guided thousands of users through this exact process, and the truth is simple: your subscription exists to serve you, not the other way around. Once you have built your resumes and sent your applications, keeping an expensive subscription active is just leaving money on the table.

Remember your consumer rights: if Enhancv auto-renewed without clear consent, charged you unfairly or made cancellation deliberately difficult, you have legal grounds to demand a refund. The Consumer Protection (Fair Trading) Act is on your side. Document your cancellation (screenshot your confirmation page), export your documents before the deadline and keep proof of any refund requests you file.

Stopee has helped thousands of consumers cancel subscriptions they no longer need and recover money they should never have paid in the first place. Whether you are leaving Enhancv because you landed your dream role, found a cheaper tool or simply need to tighten your budget, you deserve a clean exit without guilt or hidden charges. Follow the step-by-step guide above, check the mistakes section to avoid common pitfalls and know that you always have escalation options if Enhancv pushes back. Your wallet-and your peace of mind-are worth it.