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Cancel Envato Elements: Step-by-Step Guide
How to cancel envato elements in singapore and get your refund
What is envato elements and who should use it
Envato Elements is a subscription service that gives you unlimited access to a vast library of digital creative assets. These include design templates, stock photography, video clips, fonts and user interface elements-all available for unlimited downloads each month.
The service is designed for individual designers, content creators, freelancers and small teams who need regular access to licensed assets for commercial projects. You pay a recurring monthly or annual fee and receive unlimited downloads for as long as your subscription remains active.
Who typically subscribes to envato elements
If you create digital content, design websites, produce videos or manage social media for clients, Envato Elements can reduce the time you spend sourcing assets from multiple platforms. Each asset downloaded while you remain subscribed comes with a commercial license, meaning you can use it in paid client work without additional licensing fees.
Teams can also benefit from the Team plan, which includes administrative dashboards and per-member pricing discounts. Student plans offer a 30% discount for eligible learners, making professional-grade assets more affordable during your studies.
Key features and what you get
Your subscription includes unlimited downloads, access to AI-powered design tools, and lifetime commercial licenses for all assets downloaded while active. However, once you cancel, your access to new downloads stops-though you retain the right to use assets you downloaded before cancellation ended.
Envato elements pricing in singapore
Envato Elements charges in Singapore dollars, though conversion rates and local taxes may vary slightly. Here is a breakdown of current pricing by plan type.
Current pricing table
| Plan | Monthly cost | Billing cycle | Best for |
|---|---|---|---|
| Individual (Monthly) | S$57.39 | Month-to-month | Short-term projects or trial users |
| Individual (Annual) | S$24.29/month (billed S$291.48 yearly) | Annual | Regular designers and content creators |
| Student (Annual) | S$16.93/month (billed annually with 30% discount) | Annual | Full-time students with valid ID |
| Team (Annual) | S$15.82-S$21.34/member/month (depending on team size) | Annual | Agencies and multi-person creative teams |
Understanding envato elements pricing
Envato charges in US dollars (USD) on your billing statement, even in Singapore. When you see pricing in SGD, it reflects currency conversion at the time of purchase plus local goods and services tax (GST). Your actual charge may vary slightly based on exchange rates and tax regulations.
Always check your billing statement in your Envato account to confirm the exact amount you were charged before you cancel. If you subscribed through Apple App Store or Google Play, those platforms add their own processing fees, which may increase your total cost beyond Envato's base price.
When you should cancel envato elements
Cancelling makes sense if you no longer need regular access to digital assets or if the monthly cost no longer justifies your usage.
Strong reasons to cancel
- You have completed your project and no longer need asset downloads.
- You have built your own asset library and depend less on external sources.
- The subscription cost no longer fits your budget or business model.
- You found a cheaper or more specialised alternative that suits your workflow.
- You subscribed by accident and realised it within the refund window.
Reasons to keep your subscription
- You design or create content regularly and benefit from unlimited downloads each month.
- The annual plan offers better value than paying monthly, especially for steady users.
- Your clients reimburse you for subscription costs as a project expense.
- You use the AI design tools included in your plan alongside the asset library.
How to cancel envato elements in three methods
Your cancellation method depends on how you subscribed. Stopee recommends cancelling directly through the Envato website if you signed up there, as this gives you the most control and transparency.
Method 1: cancel via envato website (direct subscribers)
If you created your Envato account and subscribed directly through envato.com, use this method. This is the fastest and most straightforward way to cancel.
- Open your web browser and go to envato.com.
- Ensure you are on the official Envato website, not a third-party reseller.
- Click the profile icon or menu in the top-right corner and select "Account" or "My Account".
- You will need to log in if you are not already signed in.
- Look for "Subscriptions" or "Manage Subscription" in the account menu.
- On some versions of the website, this may appear under "Billing" or "Plans".
- Find your active Envato Elements subscription in the list.
- If you have multiple subscriptions (e.g., Envato Elements and Envato Market credits), make sure you select the correct one.
- Click "Cancel Subscription" or "Cancel Plan" next to Envato Elements.
- Warning: Do not confuse this with "Pause Subscription" if that option appears-pausing keeps your plan active.
- Follow the on-screen prompts to confirm your cancellation.
- Envato may offer a discount or discount code to encourage you to stay. You can accept or decline and proceed with cancellation.
- You will receive a confirmation email at the address associated with your account.
Pro tip: Cancellation takes effect immediately, but you retain access to download assets until the end of your current billing period. Your next billing charge will not occur.
Method 2: cancel if you subscribed via apple app store
If you downloaded the Envato Elements app on an iPhone or iPad and subscribed through App Store in-app purchases, Apple manages your subscription, not Envato. You must cancel directly through Apple's subscription settings.
- Open the Settings app on your iPhone or iPad.
- Do not open the Envato Elements app itself.
- Scroll down and tap "App Store".
- This is a system setting, not the app icon on your home screen.
- Tap the profile icon in the top-right corner (usually a circle with your photo or initials).
- You may need to authenticate with Face ID, Touch ID or your Apple ID password.
- Select "Subscriptions".
- This shows all active and past subscriptions linked to your Apple ID.
- Find "Envato Elements" in the list and tap it.
- If you do not see it, scroll down or check the "Expired" section if you cancelled recently.
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm the cancellation by following Apple's prompts.
- Apple will send you a confirmation email.
Warning: Cancelling through Apple does not delete your Envato account. Your subscription ends, but your account and download history remain linked to your Envato login. Do not try to cancel through the Envato app or website-it will not work if you subscribed via App Store.
Method 3: cancel if you subscribed via google play
If you subscribed to Envato Elements through Google Play on an Android device, Google manages your subscription billing. You must cancel through Google Play, not Envato or the app itself.
- Open Google Play Store on your Android device or visit play.google.com in a web browser.
- If using a browser, log in with the Google account linked to your Android device.
- Tap the profile icon in the top-right corner.
- On a browser, this appears in the upper-right section of the page.
- Select "Manage my subscriptions" or "Subscriptions".
- You will see a list of all active subscriptions on this Google account.
- Find and tap "Envato Elements".
- If you have multiple subscriptions, scroll carefully to find the correct one.
- Tap "Cancel subscription" and confirm.
- Google will prompt you to confirm the cancellation and may offer retention discounts.
- You will receive a confirmation email from Google Play.
Pro tip: If you subscribed through Google Play but later want to manage your account through the Envato website, you can link your Google account to an Envato account. However, you must still cancel the Google Play subscription through Google Play itself-Envato cannot cancel platform-managed subscriptions on your behalf.
What happens after you cancel envato elements
Understanding what changes after cancellation helps you plan your next steps and avoid surprises.
Your access during the notice period
Envato Elements does not charge you immediately after cancellation, but you do retain full access to download assets until the end of your current billing period. If you cancel on day 5 of a 30-day billing cycle, you can still download assets for the remaining 25 days at no extra cost.
This grace period applies whether you subscribed monthly, annually or through a platform. You do not lose access mid-cycle, and Envato does not offer pro-rata refunds for unused time.
Your assets and licensing after cancellation
Every asset you downloaded while your subscription was active remains yours to use indefinitely, even after you cancel. Your commercial license for those assets does not expire. You can continue using them in client work, personal projects or commercial products without any additional fees or licensing renewals.
However, you cannot download new assets after your subscription ends. If you need assets after cancellation, you must either re-subscribe or purchase them individually from other sources.
Your account, data and re-subscription
Cancelling does not delete your Envato account. Your download history, saved favourites, project files and billing records remain intact. If you re-subscribe later, you log back in with the same credentials and your history is restored.
However, when you re-subscribe, the plan terms and pricing may have changed. You will be charged at the current rate for your plan, not the rate you paid before.
Will envato elements refund your subscription
Envato's official refund policy is restrictive, but Singapore consumer law provides important protections in certain situations.
Envato's refund policy
Envato Elements does not offer refunds for change of mind, dissatisfaction, accidental sign-up or cancellation requests. The company assesses refund requests on a case-by-case basis and approves them only at its discretion.
If a refund is approved, it is issued to your original payment method in the currency you paid (usually USD). Processing typically takes 5 to 10 business days, but may take longer depending on your bank.
When you can request a refund
- Billing error or duplicate charge: If you were charged twice in one cycle or charged an incorrect amount, request a refund immediately.
- Unauthorised charge: If someone else used your account without permission, report it and request a refund.
- Service not delivered: If you paid for your subscription but could not access Envato Elements due to a technical fault on Envato's side.
- Consumer protection rights: Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel within 14 days of purchase if the contract was made at a distance (online) and no specific exemption applies. See the next section for details.
How to request a refund
- Log into your Envato account on envato.com.
- Go to "Help" or "Contact Support" (usually at the bottom of the page).
- Select "Billing" or "Payments" as the issue category.
- Write a clear message explaining why you deserve a refund.
- Include your order number, the date of purchase and the amount charged.
- If you have a duplicate charge or billing error, attach a screenshot of your statement.
- Submit your request and wait for Envato's reply.
- Envato typically responds within 2 to 5 business days.
- If denied and you believe you have a legal right to the refund, escalate to the Consumer Association of Singapore (see next section).
Warning: If you subscribed through Apple App Store or Google Play, refund requests must go to Apple or Google, not Envato. Contact Apple Support or Google Play Support with your receipt and reason for refund.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when you buy services online, including subscription software.
Your 14-day cooling-off period
When you purchase Envato Elements online (not in person), you have the right to cancel the contract within 14 days of purchase and receive a full refund. This right applies even if you change your mind and have no reason to claim a fault.
The 14-day period starts from the day after you complete your purchase. If the 14th day falls on a weekend or public holiday, the deadline extends to the next business day.
How to exercise your right to cancel
- Contact Envato Elements support within 14 days of your purchase date.
- Reference the Consumer Protection (Fair Trading) Act and your intention to cancel under the cooling-off period.
- Include your order number and the date you subscribed.
- Request a full refund of the subscription fee.
- Envato must issue the refund to your original payment method.
- If Envato refuses, escalate your complaint to the Consumer Association of Singapore (CASE).
- CASE investigates complaints and mediates disputes at no cost to you.
- Visit case.org.sg or call 1800-6100-800.
Exceptions to your cooling-off right
Your 14-day right does not apply if you explicitly agreed that the service should begin before the 14-day period ended. For example, if Envato asked for your consent to begin the subscription immediately and you agreed, you lose your cooling-off right.
Subscriptions are also exempt if you have already downloaded and used the assets significantly. However, downloading a few assets to test the service should not disqualify you.
Common mistakes when cancelling envato elements
Cancelling a subscription feels like it should be simple, but small oversights can leave you subscribed longer than you intended or prevent you from getting a refund you deserve.
Mistake 1: pausing instead of cancelling
Many services offer a "Pause Subscription" option to reduce cancellations. If you select Pause, your subscription remains active and you will be charged again when the pause period ends. Always select "Cancel" or "End Subscription", never "Pause".
Check your confirmation email-it should explicitly state "Subscription Cancelled" or "Plan Ended", not "Subscription Paused".
Mistake 2: assuming the app cancellation works
If you subscribed through Apple App Store or Google Play, trying to cancel through the Envato app or website will not work. The app does not have access to your platform subscription settings. Always cancel through Settings (Apple) or Google Play Store (Google), not through Envato itself.
Mistake 3: forgetting to cancel before your next billing date
Envato charges on your subscription renewal date. If your annual plan renews on the 15th of next month and you cancel on the 20th, you will be charged for a full year. Set a phone reminder 3 to 5 days before your renewal date so you do not forget.
Pro tip: Check your Envato account right now to find your exact renewal date. Make a note of it and cancel at least 2 days early to give the system time to process your request.
Mistake 4: not requesting a refund when you have a legal right
If you cancelled within 14 days of purchase and never used the service, Stopee strongly recommends requesting a refund under consumer protection law. Do not assume Envato will deny it automatically. Many consumers accept Envato's "no refund" policy without realising they have a legal right to one.
Mistake 5: cancelling through the wrong payment method
If you updated your payment method in your Envato account after subscribing, Envato may still renew your subscription using the original payment method. Always check your account settings to see which payment method is linked to your subscription before cancelling. If you want to prevent future charges to an old card, you may need to update your payment method in addition to cancelling.
Cancellation checklist for envato elements
Use this checklist to ensure you cancel correctly and avoid common pitfalls.
| Task | Status | Notes |
|---|---|---|
| Find your subscription renewal date | ☐ | Log in to your Envato account and check "Manage Subscription" |
| Confirm how you subscribed | ☐ | Envato website, Apple App Store or Google Play |
| Check whether you are within 14 days | ☐ | If yes and you want a refund, note this for your refund request |
| Cancel via the correct method | ☐ | Website, Apple Settings or Google Play Store-never try multiple methods |
| Verify cancellation email | ☐ | Check your inbox and spam folder for confirmation; it should say "Cancelled", not "Paused" |
| Request a refund if eligible | ☐ | Submit within 14 days of purchase or immediately if a billing error occurred |
Envato elements customer reviews and real cancellation experiences
Before you cancel, it helps to understand what other users experience with Envato Elements and why they leave.
Common reasons users cancel
- The monthly cost adds up quickly if they do not download assets every week. Some users found cheaper alternatives like Canva Pro or Freepik.
- After completing a project, they realised they only needed the service for a few months, not a full year. The annual plan's upfront cost felt wasteful.
- They built their own asset library or switched to free resources, making the subscription redundant.
- The platform is cluttered and searching for specific assets takes longer than downloading from Google Images or specialist sites.
- They accidentally subscribed and faced cancellation barriers, making them wary of Envato services.
What reviewers praise about envato elements
- Truly unlimited downloads-no monthly limits or download queues.
- Commercial license included for all assets, removing the need to buy separate licenses.
- Huge variety of asset types (photos, videos, music, fonts, templates) in one place.
- Lifetime access to downloaded assets, even after cancellation.
- Annual plan offers strong value for designers and agencies with high download volumes.
How stopee helps you cancel subscriptions safely
Stopping unwanted subscriptions is a consumer issue that affects millions of people worldwide. At Stopee, we understand the frustration of navigating confusing cancellation processes, hidden renewal dates and unclear refund policies.
Stopee has helped thousands of consumers cancel their subscriptions by providing clear, step-by-step guides tailored to Singapore law and local consumer protections. Whether you subscribed to Envato Elements through the website or a platform, our cancellation guides walk you through every step and help you avoid costly mistakes.
If Envato refuses to honour your cancellation or refund request, Stopee connects you with the Consumer Association of Singapore and explains your rights under the Consumer Protection (Fair Trading) Act. You are not alone in this process, and Stopee is here to empower you.
Envato elements office address and contact information
If you need to escalate a complaint beyond email support, you can contact Envato's regional operations in Singapore or escalate to consumer authorities.
Envato singapore contact
Envato maintains a regional office in Singapore, though customer support is primarily handled through the online support portal. For urgent billing disputes or formal complaints, you can reference your Envato account number in correspondence.
Consumer association of singapore (CASE)
If Envato denies your refund request or does not respond within 10 business days, file a complaint with CASE:
- Website: case.org.sg
- Phone: 1800-6100-800
- Email: enquiry@case.org.sg
CASE investigates subscription and billing disputes at no cost to you and can mediate a resolution. They take seriously cases where services refuse to cancel or honour cancellation rights under the Consumer Protection (Fair Trading) Act.
Cancelling Envato Elements does not have to be difficult. By following the steps in this guide and understanding your consumer rights, you take control of your subscriptions and your spending. Stopee is committed to making cancellation transparent and empowering consumers to stop unwanted recurring charges. If you need further assistance, Stopee's resources are always available to guide you through the process.