Manage Erank

How to cancel your erank subscription in singapore

What erank is and whether you need it

Erank is a subscription-based software tool built specifically for Etsy sellers in Singapore and beyond. The platform helps you research keywords, analyse competitor listings, track market trends, and optimise your Etsy shop visibility to attract more buyers. You access these tools through monthly or annual subscription plans, ranging from a free tier to an Expert plan priced at US$29.99 per month.

If you've subscribed to Erank but find you're not using the keyword research, competitor insights, or listing audit features regularly, or if your Etsy shop focus has shifted, cancelling may be the right move. Stopee recognises that subscription fatigue is real, and sometimes a tool that once served you stops delivering value. This guide walks you through every cancellation method available to Singapore consumers, what happens to your account, and your refund rights under Singapore law.

Who typically uses erank

Erank users are primarily active Etsy sellers searching for ways to improve shop discoverability. You use Erank if you're researching search volume for new product listings, benchmarking your competitors' strategies, or auditing existing listings to boost their ranking potential. If you've stepped back from Etsy selling, switched platforms, or simply found the tool redundant, cancellation makes sense.

Why sellers cancel erank

Common reasons you might cancel include low shop activity, switching to alternative research tools, budget constraints, or discovering that the free tier covers your needs. Some sellers realise after a month or two that the learning curve outweighs the benefit, or that their Etsy revenue doesn't justify the subscription cost. Whatever your reason, Stopee empowers you with a clear cancellation process and knowledge of your consumer rights.

Erank pricing plans and what you're paying for

Understanding your current plan helps you make an informed cancellation decision and ensures you're not accidentally keeping a higher-tier subscription than necessary.

Current plan options and costs

Erank offers four tiers: Free (no cost), Basic (US$5.99 monthly or US$65.99 annually), Pro (US$9.99 monthly or US$94.99 annually), and Expert (US$29.99 monthly or US$269.99 annually). If you're billed in Singapore dollars, exchange rates applied by your payment processor (Paddle or the app store) will convert these USD amounts. Annual plans typically offer 10-15% savings compared to paying monthly.

How to confirm which plan you're on

Log in to your Erank account and navigate to Settings, then Subscription to view your current plan and next billing date. If you purchased via Apple App Store or Google Play, check your device's subscription settings (Apple ID settings on iOS, or Google Play Store on Android). This confirmation step is essential before you cancel, because your cancellation method depends on how you purchased.

Your consumer rights in singapore before you cancel

Singapore consumers enjoy statutory protections that apply to digital services like Erank, and understanding these rights strengthens your position if a cancellation dispute arises.

Consumer protection (Fair trading) act protections

Under Singapore's Consumer Protection (Fair Trading) Act, digital services must be provided with reasonable care, skill, and timeliness. If Erank fails to deliver the tools, features, or service quality promised in their terms, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE) or request a refund. Stopee emphasises that this protection applies even if Erank's terms state "non-refundable"-unfair contract terms can be challenged if they breach the Act.

If Erank has misrepresented its features (for example, claiming certain audit limits when they're not met, or promising real-time data it doesn't provide), that's a breach. You also have the right to cancel if the service was not as advertised or if you were misled into subscribing.

Refund eligibility under singapore consumer law

You may be entitled to a refund or credit if you cancel within a reasonable period after discovering the service doesn't meet the standard of care promised. Singapore's CASE can mediate disputes if Erank refuses a refund claim tied to non-performance or misrepresentation. Keep all receipts, screenshots of feature gaps, and correspondence with Erank support-these strengthen any complaint.

How to cancel your erank subscription in singapore

Your cancellation process depends entirely on where and how you purchased your Erank subscription. Follow the steps that match your payment method to avoid getting stuck in the wrong system.

Cancel if you bought erank via the erank website

If you signed up directly on Erank's website and paid via Paddle (their payment processor) or credit card, use this method to cancel.

1. Log in to your Erank account using your registered email address and password.
2. Navigate to Settings (usually located in the top-right menu or account panel).
3. Select Subscription from the Settings menu.
4. Look for the Cancel Subscription or Manage Subscription button and click it.
5. Erank will ask you to confirm your cancellation and may offer a discounted renewal-decline if you intend to leave.
   • Review the cancellation summary and confirm you understand that access ends at the conclusion of your current billing period.
6. Complete the cancellation process and retain any confirmation email or reference number for your records.

Pro tip: If the Settings menu doesn't show a visible cancellation option, email support@erank.com directly and state, "I wish to cancel my subscription effective immediately." Always keep a copy of your sent email for records-this creates a paper trail if you later dispute a charge.

Warning: Do not delete your account. Deleting your account is separate from cancelling your subscription and may cause billing issues. Cancel the subscription first, then optionally delete your account 30 days later if you wish.

Cancel if you bought erank via apple app store

Subscriptions purchased through the Apple App Store must be cancelled in Apple ID settings-Erank cannot process these cancellations on your behalf.

1. On your iPhone, iPad, or Mac, open the Settings app.
2. Tap your name at the top of Settings.
3. Select Subscriptions.
4. Find Erank in your active subscriptions list and tap it.
5. Tap Cancel Subscription.
   • Apple will show you the cancellation date and confirm that you retain access until that date.
6. Confirm the cancellation by following Apple's on-screen prompts.

Your access continues until the end of your current billing period, then ceases automatically. Stopee recommends taking a screenshot of the cancellation confirmation for your records.

Cancel if you bought erank via google play store

Like Apple subscriptions, Google Play subscriptions must be managed directly in Google Play-Erank cannot cancel them.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Choose Subscriptions.
5. Locate Erank and tap it to open the subscription details.
6. Tap Cancel subscription.
   • Google will show you the cancellation effective date and any remaining access days.
7. Confirm cancellation and save a screenshot of the confirmation screen.

Your access remains active until the end of the current billing cycle. After that, the subscription will not renew.

What happens to your account and access after cancellation

Cancelling your subscription doesn't instantly erase your account-understanding the timeline prevents confusion and helps you plan any final data downloads.

Access during your notice period

Once you cancel, you retain full access to Erank until the end of your current billing period (whether that's the end of the month or year, depending on your plan). This grace period gives you time to export reports, download any saved keyword research, or screenshot competitor analyses for your records. Do not wait until the last day to gather data-begin downloading while you still have access.

What happens on the final billing date

On the date your subscription expires, your paid features lock immediately. You revert to Erank's Free plan, which includes only 5 keyword lookups daily, 1 shop, and 5 audits daily. Your account and saved data typically remain tied to your login credentials, but premium features become unavailable.

Data retention and re-subscription

Erank does not automatically delete your account after cancellation. Your saved keywords, shop information, and audit history remain in your account for at least 90 days (check Erank's Privacy Policy for the exact retention period). If you re-subscribe later, you may recover this data, though Stopee advises confirming with support whether all historical data is preserved, especially if you wait several months before returning.

Will you get a refund when you cancel erank

Refunds are the most common concern when cancelling a subscription, and Erank's policy is strict but challengeable under Singapore consumer law.

Erank's standard refund policy

Erank's Terms of Service state that all payments are non-refundable. The company does not offer prorated refunds for cancellations mid-cycle, and does not credit unused time. This is the policy as written; however, Stopee recognises that this policy may be unenforceable if you can demonstrate the service was not delivered as promised or that material misrepresentation occurred.

Refund requests are considered case-by-case and require written approval from Erank's management. Simply requesting a refund in an email is unlikely to succeed unless you cite a breach of service (e.g., "The keyword research tool has been unavailable for the past two weeks," or "The competitor analysis feature does not match the advertised accuracy").

How to request a refund from erank

If you believe you deserve a refund, email support@erank.com with the subject line "Refund request: [Your Order Number]" and include the following:

• Your Erank account email and registration date.
• The specific reason the service failed to meet the standard of care or was misrepresented (e.g., feature unavailability, performance issues, missing promised functionality).
• Screenshots or evidence of the problem.
• Your purchase date, plan name, and amount paid in SGD.
• A clear statement: "I am requesting a refund under the Consumer Protection (Fair Trading) Act due to [breach reason]."

Erank typically responds within 5-7 business days. If refused, escalate to CASE (Consumers Association of Singapore) with the same evidence. CASE can mediate and, if the refund claim has merit, pressure Erank to issue a refund or credit.

Refunds for apple app store and google play purchases

If you subscribed via Apple or Google, you must request refunds through those platforms, not Erank. Erank cannot process these refunds directly.

Apple App Store: Open Settings, tap your name, select Subscriptions, find Erank, tap Report an Issue, and submit a refund request. Apple considers requests within 60 days of purchase but will occasionally approve older claims if you explain a service failure.

Google Play: Open the Play Store, tap your profile icon, select Payments and subscriptions, find Erank, tap Manage, and select Report an issue. Google processes refund requests within 48 hours in most cases.

Common mistakes to avoid when cancelling erank

Many consumers unintentionally extend their subscription or damage their refund claims by taking the wrong steps. Stopee walks you through these pitfalls so you sidestep them entirely.

Deleting your account instead of cancelling your subscription

This is the most common and costly mistake. Deleting your Erank account does not cancel your subscription-charges continue even though you can no longer access the platform. Always cancel your subscription first via Settings, then optionally delete your account 30 days later if you want a fresh start. If you've already deleted your account, email support@erank.com immediately: "My account was deleted on [date], but charges are still appearing. Please cancel my subscription and refund [amount] for unauthorised charges."

Cancelling mid-month and expecting a refund

Erank does not offer prorated refunds for cancellations before your billing date. If you're on a monthly plan and cancel on day 10 of a 30-day cycle, you lose the remaining 20 days of access. To minimise waste, cancel on the last day of your billing cycle, not the first.

Forgetting to cancel app store or google play subscriptions

If you uninstall the Erank app from your phone, the subscription remains active and you'll continue to be charged. Many users believe uninstalling cancels the subscription-it does not. You must explicitly cancel in Apple or Google settings, or you'll face surprise charges on your next billing date. Check your App Store or Play Store subscription list once a week to spot unwanted renewals early.

Not keeping cancellation proof

If a dispute arises-for instance, Erank charges you again after cancellation-you need proof of cancellation. Take screenshots of the cancellation confirmation from Erank's Settings menu, Apple, or Google Play, and save any cancellation emails. Without proof, disputing a charge becomes much harder.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly and won't face surprise charges.

Stopee has helped thousands of consumers cancel subscriptions smoothly and dispute unwanted charges. By following this checklist, you protect yourself from billing errors and ensure a clean exit from Erank.

Comparison: should you keep or cancel erank

This side-by-side comparison helps you decide whether cancelling is truly the right move or whether a plan downgrade might suit you better.

Erank company details and escalation contact

If Erank refuses to cancel your subscription or resolve a billing dispute, you have escalation options. Stopee provides Erank's registered office address and the consumer authority contact so you can lodge a formal complaint.

Erank's singapore registered office

Erank's registered office is located at 60 Paya Lebar Road, Singapore. This address reflects a recent change from the previous registered office at 58 Chai Chee Drive, updated on 7 July 2025, according to ACRA (Accounting and Corporate Regulatory Authority) records. Formal complaints and legal notices can be addressed to this office.

How to escalate a dispute with erank

If Erank ignores your cancellation request or disputes a refund claim, file a complaint with the Consumers Association of Singapore (CASE). You can lodge a complaint online at www.case.org.sg or call 1800-6100-800. CASE is a non-profit organisation that mediates disputes between consumers and businesses at no cost. Provide CASE with your email correspondence, cancellation proof, and a detailed account of the issue.

For disputes involving payment processors (Paddle, Apple, Google), contact those providers' customer service teams directly with your evidence. Stopee recommends keeping all communications (emails, screenshots, transaction records) for at least one year in case a dispute emerges later.

Your final next step

Cancelling Erank is straightforward once you identify the correct method for your payment platform. Whether you bought via the Erank website, Apple App Store, or Google Play, the steps are clear and take fewer than 5 minutes. Download your data first, execute the cancellation, take a screenshot, and you're done. If a refund is warranted under Singapore's Consumer Protection (Fair Trading) Act and Erank refuses, escalate to CASE-you have consumer protection on your side.

Stopee remains committed to empowering Singapore consumers with clear, actionable cancellation guidance. Visit Stopee.com for step-by-step cancellation guides for thousands of services and subscriptions. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges. Your subscription should serve you, not drain your budget.