Manage Fetch

How to cancel fetch and understand your rights as a singapore consumer

What fetch is and why you might cancel

Fetch operates as a suite of SaaS and mobile apps designed for reward redemption, delivery partner shifts, and receipt-scanning benefits. You might use Fetch for daily cashback, gig work earnings, or subscription-based services. Understanding which version of Fetch you use is critical before you cancel, because cancellation methods and refund rights differ significantly depending on whether you subscribed through Fetch directly or via the Apple App Store or Google Play.

Stopee recognizes that Fetch users often juggle multiple Fetch-branded products, and the cancellation landscape can feel fragmented. Whether you subscribed as a standalone FetchApp user or through a mobile platform, this guide will help you navigate the process with confidence and clarity.

Fetch products and subscription types

Fetch offers several distinct products. FetchApp is a standalone SaaS platform where you manage subscriptions directly through your account settings. Fetch reward apps (like Fetch Rewards) are typically free-to-download but may offer premium subscription tiers. Fetch Delivery Partner is a gig-work app accessed through mobile stores, and subscriptions billed through Google Play or Apple App Store follow those platforms' rules, not Fetch's alone.

This means your cancellation path depends entirely on where your payment originates. A subscription started on Google Play behaves differently from a subscription managed via FetchApp's website. Stopee has helped countless users untangle this exact confusion, so you are not alone if you feel uncertain.

Common reasons to cancel fetch

Users typically cancel Fetch because they no longer redeem rewards frequently, prefer competitor cashback rates, want to stop gig work, or accidentally enabled recurring charges. Some cancel after discovering their subscription auto-renewed without clear notification. Others downgrade because they use only one Fetch product but were charged for multiple features. Whatever your reason, you have consumer protections under Singapore law, and Stopee is here to ensure you exercise them.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions and seek refunds.

Right to cancel within a cooling-off period

For distance contracts (online or app-based purchases), you have a statutory right to cancel within seven calendar days of purchase without penalty, except where the service has already been fully or substantially performed. This applies to Fetch subscriptions purchased via app stores. However, if you have already used the service extensively, the business may argue the cooling-off right does not apply. Stopee recommends you still request cancellation and refund within this window, citing the Consumer Protection (Fair Trading) Act, because businesses often honor requests rather than dispute them.

Critically, Fetch's own terms state that charges are non-refundable. This clause may be challenged under consumer law if it conflicts with your statutory cooling-off right. A refusal to refund within seven days, when you have barely used the service, may constitute an unfair contract term.

Right to cancellation and refund for billing errors

If Fetch charged you twice, charged an incorrect amount, or continued billing after you cancelled, you have an automatic right to a refund under the Consumer Protection (Fair Trading) Act. You do not need to accept Fetch's non-refundable policy in cases of error. Document your billing history via screenshots and contact Fetch support with clear evidence. If they refuse, escalate to the Consumers Association of Singapore (CASE), which can mediate on your behalf.

Right to fair contract terms

Fetch cannot enforce a contract term that is unfair or misleading. A blanket non-refundable policy, combined with unclear cancellation instructions or auto-renewal without prominent consent, may violate fair trading standards. Stopee advises you to cite this when disputing a denied refund. Include the Consumer Protection (Fair Trading) Act reference in your written correspondence to signal you understand your rights.

How to cancel fetch depending on your subscription type

Your cancellation method depends entirely on where you subscribed, so confirm your payment source before you start.

Cancelling a FetchApp standalone subscription

If you subscribed directly through FetchApp's website or within the FetchApp interface (not via Google Play or Apple App Store), follow these steps to cancel immediately and prevent future charges.

1. Sign in to your FetchApp account on the official Fetch website or the FetchApp mobile app using your email and password.
2. Locate your account settings or subscription settings, usually found in the menu or profile section.
3. Select the cancellation or "manage subscription" option and review any warnings or exit surveys.
4. Confirm cancellation by clicking the final "cancel subscription" button. Do not just close the app or uninstall it; uninstalling does not stop billing.
5. Check your email for a cancellation confirmation. If you do not receive one within 24 hours, take a screenshot of the cancelled status and contact Fetch support to verify.

Warning: Fetch's terms explicitly state that uninstalling the app, emailing support, or calling them will not cancel your subscription. Only the account settings method counts as a valid cancellation. Stopee emphasizes this because many users assume a phone call or email cancels automatically, then are shocked by the next charge.

Pro tip: Before you cancel, check if you have a pending reward redemption or balance. Some users cancel and lose access to unredeemed points. Redeem any outstanding rewards first, then cancel.

Cancelling a fetch subscription through google play

If your Fetch subscription was purchased via Google Play (Android devices), you must cancel through Google Play's subscription manager, not within the Fetch app itself. Google Play handles the billing relationship, and only Google can stop future charges.

1. Open Google Play Store on your Android device or visit play.google.com on a desktop browser.
2. Tap your profile icon in the top right corner and select "Manage your Google Account".
3. Navigate to the "Subscriptions" tab.
4. Find the Fetch subscription in your active subscriptions list.
5. Tap the subscription name and select "Cancel subscription".
6. Follow Google's prompts to confirm. You typically have a few days to reactivate if you change your mind.

Warning: Uninstalling the Fetch app does not cancel your Google Play subscription. The app and the subscription are separate. You must cancel through Google Play's interface, or charges will continue.

Pro tip: Google Play often offers a brief window to reactivate a cancelled subscription (usually 30 days). If you cancel by mistake, you can reactivate quickly through the same menu without repaying the full subscription fee for that period.

Cancelling a fetch subscription through the apple app store

If you subscribed via the Apple App Store (iPhone or iPad), Apple manages your billing and subscription renewal. You must cancel within Apple's ecosystem.

1. On your Apple device, open the Settings app and tap your name at the top.
2. Select "Subscriptions".
3. Find the Fetch subscription (or relevant Fetch-branded app) in the active subscriptions list.
4. Tap the subscription and select "Cancel Subscription".
5. Confirm the cancellation. Apple typically allows you to cancel immediately, with access continuing until the renewal date.

Alternatively, if you are on a Mac or desktop, visit appleid.apple.com, sign in, select "Subscriptions", locate Fetch, and click "Manage" and then "Cancel".

Pro tip: Apple often presents a "keep this offer" discount when you try to cancel. Evaluate whether the discounted rate is genuinely cheaper than your alternatives. If not, proceed with cancellation. Stopee advises not to be swayed by last-minute retention offers if you have already decided to leave.

Cancelling a fetch reward that is in processing status

If you have redeemed a Fetch reward and it shows "processing" status, you may be able to cancel that specific redemption and have points returned to your account, rather than cancelling your entire subscription.

1. Open the Fetch app and navigate to your rewards or transaction history.
2. Find the reward in "processing" status.
3. Look for a "Cancel" or "Undo" button next to that specific reward.
4. Tap it and confirm. Points should return to your account immediately or within a few hours.

This is useful if you accidentally redeemed a reward or changed your mind before it shipped. It does not require you to cancel your entire Fetch account.

What happens after you cancel fetch

Understanding what occurs post-cancellation helps you avoid surprises and identify problems early.

When charges stop and your access ends

For FetchApp standalone subscriptions, cancellation takes effect immediately. Your account access stops, and you will not be charged again. For Google Play and Apple App Store subscriptions, cancellation typically prevents the next automatic renewal charge, but you retain access until the current billing period ends. For example, if your renewal date is 15 March and you cancel on 1 March, you keep access until 15 March, then lose it on 16 March.

Check your subscription confirmation email for your exact renewal date. Set a reminder to cancel a few days before that date if you want to cut off access immediately, or cancel anytime if you are happy to use the service until the period ends.

Data and content after cancellation

FetchApp's terms state that content and account data are deleted immediately upon cancellation. Your rewards history, points, and account information will be removed. For app store subscriptions, data retention depends on the specific app and platform; Apple and Google each have different policies. Before you cancel, download or screenshot any records you need for tax or personal reference.

Reactivation and re-subscribing

If you cancel and later want to rejoin, you can resubscribe through the same method. For app store subscriptions, you may see an offer to restore or reactivate within a grace period (usually 30 days), sometimes at a discount. Stopee recommends you do not assume the same price will apply; confirm pricing before you reactivate.

Refund policy and your right to a refund

Fetch's stated refund policy is strict, but Singapore consumer law may override it in certain situations.

Fetch's non-refundable policy

Fetch publicly states that all charges are non-refundable. No credits are issued for partial months, unused service, plan downgrades, or early cancellation. This policy is printed in their terms of service. However, this does not mean you have no right to a refund under Singapore law. A blanket non-refundable clause is challengeable if it conflicts with your statutory cooling-off right or if it is unfair under the Consumer Protection (Fair Trading) Act.

When you can demand a refund despite the policy

You have a legitimate right to a refund in the following scenarios:

• Within seven days of purchase (cooling-off period) if you have barely used the service and subscribed via app store.
• If Fetch charged you in error (double charge, incorrect amount, or continued billing after cancellation).
• If the service was not fit for purpose or significantly misrepresented (e.g., you could not redeem any rewards despite trying, or key features did not work).
• If Fetch failed to obtain clear, prior, informed consent for auto-renewal (a common violation under Singapore's distance trading rules).

Pro tip: Always request a refund in writing (email) and cite the specific ground: "I am requesting a refund under the Consumer Protection (Fair Trading) Act, section [relevant], because [reason]." This signals you understand your rights and makes Fetch take you seriously.

App store refund policies and escalation

Google Play and Apple App Store each have their own refund policies, often more generous than Fetch's public stance. Google Play allows refunds within 48 hours of purchase for most apps. Apple typically permits refunds within 14 days if you request through their iTunes refund request page. If Fetch refuses to refund, contact the platform directly (Google Play support or Apple Support) and request a refund there. The platform may grant it even if Fetch disagrees.

If both Fetch and the platform refuse, and you believe your cooling-off right or fair trading rights were violated, escalate to the Consumers Association of Singapore (CASE). CASE can investigate and mediate at no cost to you. Stopee has seen CASE achieve refunds where both the business and platform initially refused.

Fetch pricing and subscription plans

Understanding Fetch's pricing helps you confirm you are cancelling the right subscription and identify overcharges.

As of 2025, no standard publicly advertised paid subscription for Fetch Rewards exists in Singapore at a fixed SGD price. Pricing varies by app store and region. Always check your actual app store listing or account to confirm your current plan and cost. Stopee recommends screenshotting your billing history monthly to spot unauthorized charges or pricing changes.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward until it does not. The emotional frustration of being charged after you thought you cancelled is very real, and Stopee wants to protect you from that experience.

Mistake 1: uninstalling the app instead of cancelling the subscription

This is the single most common error. Users delete the Fetch app believing that stops charges. It does not. The subscription and app are independent. You can delete the app and still be billed monthly. Always cancel the subscription first through the account settings (FetchApp) or app store (Google Play or Apple App Store), then uninstall if you wish.

Mistake 2: emailing or calling support without using the official cancellation tool

Fetch's terms explicitly state that email and phone cancellation are not valid. You must use the account settings portal or app store subscription manager. Sending an email creates a paper trail but does not actually stop billing. Always complete the in-app or app store cancellation first, then email support only if you want written confirmation or to dispute a charge that occurred after you cancelled.

Mistake 3: cancelling on the wrong date

Many users cancel believing access ends immediately, only to discover they lose access sooner than expected or charges continue. For app store subscriptions, cancellation usually takes effect at the next renewal date, not immediately. For FetchApp, it is immediate. Clarify the exact behavior before you cancel. Check your renewal date in your subscription settings or confirmation email. Cancel a week before if you want a buffer to reactivate if you change your mind.

Mistake 4: not capturing proof of cancellation

If a charge appears after you cancel, you need evidence that you completed the cancellation. Take a screenshot of the final "cancellation confirmed" page, save the cancellation email, or note the exact date and time you cancelled in the app. Without proof, disputing a post-cancellation charge is much harder. Stopee advises you to treat the cancellation confirmation screenshot like a receipt.

Mistake 5: ignoring a charge after cancellation

If Fetch charges you after you cancelled, act within 30 days. Contact support in writing with proof of cancellation and demand a refund. If they refuse, request a chargeback from your bank or credit card issuer (within 120 days of the charge). Waiting months makes chargebacks harder and may put you outside the window to dispute. The moment you spot an unauthorized post-cancellation charge, respond immediately.

Cancellation checklist for fetch

Use this checklist before and after you cancel to stay organized and protect yourself.

• Before cancelling: Note your subscription type (FetchApp, Google Play, or Apple App Store). Screenshot your renewal date. Redeem or note any unredeemed rewards or account balance. Note any unfinished reward redemptions in "processing" status.
• During cancellation: Follow the method for your subscription type (account settings or app store). Complete the full cancellation process (do not exit early). Screenshot or save the cancellation confirmation.
• After cancelling: Wait 24 hours, then check that the subscription no longer appears in your account settings or app store subscriptions. Confirm no charge appears on your next billing cycle. Save the cancellation confirmation email or screenshot indefinitely.
• If charged after cancellation: Gather your cancellation proof, contact Fetch support in writing within 30 days, and request a refund. If refused, file a chargeback or contact CASE.

Escalation and consumer protection contact

If Fetch refuses to cancel, denies a refund, or continues charging you after cancellation, these are your formal escalation options.

Fetch's data controller and formal complaint address

Fetch Limited, the data controller cited in Fetch's privacy policy, is registered in Cyprus. While this complicates direct enforcement, you can still escalate formal complaints. Request cancellation confirmation or refund refusals in writing and cite the Consumer Protection (Fair Trading) Act. Address correspondence to Fetch's legal or customer service team (obtain the current address via their support contact page or privacy policy).

Escalation to the consumers association of singapore (CASE)

If Fetch or the app store refuses your refund request, lodge a complaint with CASE free of charge. CASE can mediate between you and Fetch and, in many cases, pressures companies to refund or resolve the issue. Visit the CASE website at case.org.sg to file a complaint. Provide all documentation: your cancellation proof, billing history, correspondence with Fetch, and the specific violation of the Consumer Protection (Fair Trading) Act.

Chargeback with your bank or credit card issuer

If you paid via credit card or debit card and Fetch will not refund an unauthorized post-cancellation charge, contact your bank or card issuer and request a chargeback. You have up to 120 days from the charge date to initiate this in Singapore. Provide your cancellation proof and explain that the charge occurred after you cancelled. Most banks will investigate and refund the charge if you have evidence of cancellation.

Stopee advises you not to skip this step if Fetch refuses. A chargeback is your nuclear option and signals to Fetch that unauthorized billing has real consequences.

Why users cancel fetch and alternatives to consider

Understanding why you are cancelling helps you decide if you truly want to leave or if a pause or downgrade might serve you better.

Low reward redemption rates or difficulty redeeming

Some users cancel because Fetch rewards accumulate slowly or feel impossible to redeem. Before you cancel, compare Fetch's cashback rate to competitors like ShopBack, Lazada Rewards, or DBS Card Rewards. If Fetch simply does not match your spending habits, cancelling is the right choice. Stopee recommends you calculate your annual reward earnings from Fetch; if it is under SGD 20, the subscription may not be worth the effort.

Accidental subscription or auto-renewal charges

If you are cancelling because Fetch auto-renewed without clear notification, this is a fair grievance under Singapore's distance trading rules. Businesses must obtain explicit, prior consent for auto-renewal, usually via a checkbox. If Fetch's consent mechanism was unclear or buried, you likely have grounds for a refund. Cancel, request a refund citing fair trading laws, and do not be deterred by their non-refundable policy.

Gig work app disinterest (Fetch delivery partner)

Gig work users often cancel after realizing earnings are lower than expected or gas costs are too high. If you subscribed to Fetch Delivery Partner expecting full-time income, you have every right to cancel. However, check if there is a pause or sabbatical option before you cancel permanently; some gig apps let you take breaks without losing your account or losing access to future shifts.

Summary and your next step with stopee

Cancelling Fetch is simple once you know your subscription type and use the correct method. FetchApp users cancel via account settings. Google Play and Apple App Store users cancel via their respective subscription managers. Do not rely on uninstalling, emailing, or calling support. Take a screenshot of your cancellation confirmation and monitor your next billing cycle for unauthorized charges.

If Fetch refuses to refund and you believe your cooling-off right or fair trading rights were violated, escalate to CASE or file a chargeback. Singapore law protects you more than Fetch's non-refundable policy admits. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by leveraging consumer protection law and staying organized. You now have the knowledge to do the same. Document your cancellation, stay persistent if you dispute a charge, and do not accept a denial that contradicts your legal rights. Stopee is your advocate every step of the way, and thousands of users have successfully regained control of their subscriptions and wallets by following the steps outlined above.

Start your cancellation today, and if you encounter resistance, reach out to Stopee (stopee.com) for guidance on escalating your complaint.