Manage Format

How to cancel format and protect your creative portfolio

What format is and whether it suits you

Format is a subscription-based website builder and portfolio platform built specifically for creatives like photographers, designers, and visual artists. You get clean, gallery-focused templates, hosting, e-commerce tools, and client management features all in one place. The platform focuses on what matters most to you: showcasing your work with minimal technical friction.

Format operates on tiered paid plans with a 14-day free trial to test the platform before you commit. Plans scale from Basic (suited to hobbyists exploring portfolios) through Pro and Pro Plus (for established professionals running client-heavy workflows). Understanding whether Format still matches your needs now is the first step toward making an informed cancellation decision.

Who uses format and why

Photographers dominate Format's user base, but designers, illustrators, videographers, and other visual creators also build thriving portfolios here. The platform appeals to you if you value template quality over building from scratch, want integrated e-commerce without plugin complexity, and prefer a creative-focused interface over general website builders.

If you've outgrown Format, need more customisation, found a cheaper alternative, or simply aren't using your portfolio anymore, cancellation is straightforward. Stopee recognises that switching platforms is a normal part of your creative journey, and we're here to guide you through every step.

Should you cancel format

Consider cancellation if you're paying for features you no longer use, if another platform better serves your workflow, or if you're consolidating tools to reduce monthly costs. Keep in mind that cancelling doesn't delete your work immediately; Format archives your content for at least four months, giving you time to export or republish elsewhere.

If you're on the 14-day free trial and haven't been charged, cancelling costs you nothing. If you're mid-plan and exploring alternatives, the refund rules below matter greatly to your decision.

Format pricing by plan in singapore dollars

Format doesn't publish native Singapore Dollar pricing, so the table below reflects a direct USD to SGD conversion at mid-market rates (February 2026). Exchange rates fluctuate, so confirm the exact SGD amount at checkout before subscribing or renewing.

All plans renew automatically unless you cancel. Stopee recommends checking your actual renewal date before submitting your cancellation request so you understand how long you retain access.

How to cancel format step by step

Cancellation happens entirely within your Format account settings on the web. The process takes under two minutes and requires no phone call or customer service contact.

Cancel via the format web account

1. Open a web browser and navigate to Format's website. Sign in with your email and password.
   • Warning: Do not attempt cancellation via the mobile app. Format manages all subscriptions through the web dashboard only.
2. Once logged in, click Settings in the left navigation menu (or top menu on mobile browsers).
   • Look for a gear icon or "Account settings" label.
3. Select the Subscriptions tab (usually found near the top of the Settings page).
   • You'll see your current plan name, renewal date, and payment method.
4. Click the "Cancel subscription" button next to your active plan.
   • Pro tip: Format may show a survey or discount offer at this point. You can skip both and proceed with cancellation.
5. Confirm your cancellation in the popup window. You'll see a final summary of your cancellation date and access period.
   • Click "Confirm cancellation" to finalise the action.
6. You'll receive a cancellation confirmation email within minutes. Save this email for your records.
   • Check your spam or promotions folder if the email doesn't arrive within 5 minutes.

If you subscribed via app store or google play

Format treats all subscriptions identically regardless of purchase origin, but refunds and billing records remain subject to Apple and Google's own platform policies. If you subscribed on your iPhone through Apple's App Store or on Android via Google Play, you have two cancellation paths.

1. Cancel directly through Format's web dashboard (steps above). This stops recurring charges immediately.
   • Format will no longer bill your linked payment method.
2. Alternatively, cancel the subscription directly through Apple or Google:
   • Apple (App Store): Go to Settings > [Your Name] > Subscriptions > Format > Cancel Subscription.
   • Google (Google Play): Open Google Play Store > Menu > Subscriptions > Format > Cancel Subscription.
3. Use whichever method is most convenient, but confirm cancellation in your Format account afterward to avoid any billing confusion.
   • Pro tip: If you cancel through Apple or Google, follow up by checking your Format account settings to verify the subscription shows as inactive. This prevents accidental double-charging.

What happens to your account and content after cancellation

Cancelling doesn't erase your work instantly. Format's transition system gives you several weeks to decide your next move.

Your access during the remaining paid period

After you cancel, you retain full access to your portfolio, e-commerce store, client tools, and all media until your current billing period ends. If you paid for 12 months of Pro and cancel mid-cycle, your site stays live and editable until the annual renewal date passes.

No further charges appear on your payment method after cancellation takes effect, even if you remain logged in and actively editing.

What happens when your paid period expires

Once your billing period fully expires, Format takes your live site offline automatically. Your account enters archived status, and Format preserves your content for at least four months. During this four-month window, you can re-subscribe at any time to restore your site instantly without losing a single image, page, or product listing.

Warning: After four months, Format may delete archived accounts. Download or export all critical content before this archive period ends if you plan to leave permanently.

Backing up your work before access ends

Stopee strongly advises exporting your portfolio content before your access expires. Format allows you to download images and metadata, though the exact export process depends on your plan. Contact Format support (support@format.com) to request a full content export if the manual download option isn't clear in your dashboard.

Refund eligibility and format's refund policy

Format's refund terms differ significantly between free trials, monthly subscriptions, and yearly plans. Understanding these rules before you cancel determines whether you recover any money.

Free trial refunds

Format offers a 14-day free trial for new accounts with zero charges. If you cancel during the trial period, there is no refund to process because you were never charged. Your access ends on the cancellation date, but you've lost no money.

Monthly subscription refunds

Format does not offer refunds for partial months or full monthly cycles. Once you pay for a monthly subscription (even if billed annually), that month is non-refundable. Cancelling a monthly plan stops future charges but does not reverse the current month's payment.

Yearly subscription refunds

Yearly subscriptions receive more generous refund treatment: you may request a refund within 30 days of subscribing or renewing. If you pay for 12 months of Pro and change your mind within 30 days, Format will refund the full amount.

Pro tip: If you purchased a yearly plan more than 30 days ago and now want your money back, Stopee recommends requesting a refund anyway with a clear explanation. Format's support team sometimes grants refunds outside the 30-day window for good-faith cancellations, especially if you've had genuine technical issues or unmet expectations.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like Format. You have the right to clear information about refund policies before you buy, and Format must honour stated terms.

What the law covers

Under the Consumer Protection Act, Format cannot misrepresent refund policies or hide cancellation steps behind confusing interfaces. The law also shields you from unfair contract terms. If Format's cancellation process is deliberately obstructed (for example, by hiding the cancel button or requiring a phone call to a foreign number), you have grounds to escalate the complaint.

Your escalation path if format refuses to cooperate

If you cancel correctly, meet all refund conditions, and Format refuses to refund or respond, escalate to the Consumers Association of Singapore (CASE). CASE can mediate disputes and push back on unfair practices. Document everything: cancellation confirmation emails, refund requests, and Format's responses.

Stopee's experience shows that most disputes resolve quickly once you involve CASE, because companies prefer resolution to regulatory attention. Include your cancellation confirmation and refund request screenshots when you file a complaint.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small missteps can leave you confused about access, billing, or data safety. We've seen hundreds of cancellations, and the same errors appear repeatedly.

Mistake 1: cancelling via app store and assuming web account is also cancelled

Format's system sometimes shows a delay in syncing cancellations between Apple/Google and the web dashboard. You cancel on the App Store but your Format account still shows active. Result: you receive a surprise charge 30 days later because the web subscription kept renewing.

Fix: Always verify cancellation in your Format web account settings (Settings > Subscriptions) within 24 hours of cancelling elsewhere. If it still shows active, cancel again from the Format dashboard directly.

Mistake 2: assuming your site deletes immediately

After you cancel, your portfolio stays live and fully functional until the billing period ends. Many users panic, thinking they've already lost their site. They then re-subscribe unnecessarily, unaware they still have weeks of access remaining.

Fix: Check your cancellation confirmation email. It clearly states your final access date. Mark that date in your calendar and plan your export or re-publication around it, not immediately.

Mistake 3: not requesting a refund for yearly plans within 30 days

Format's refund window for yearly subscriptions is only 30 days. Many users assume they can request a refund months later, only to discover Format's policy has expired. The company has no obligation to refund outside this window.

Fix: If you purchased a yearly plan and want your money back, submit your refund request to support@format.com within 30 days. Include your order date and account email. Do not wait.

Mistake 4: ignoring the four-month archive window

After your access ends, Format archives your account for at least four months. Beyond that window, deletion may occur without warning. Users who plan to return to Format later sometimes assume their content is safe forever.

Fix: Export your full portfolio during your final paid month. Save image files, text content, and product details locally. You can always re-import them to Format or another platform later.

Cancellation checklist and timeline

Follow this checklist to ensure you cancel cleanly and retain access to your data when you need it.

• Weeks 1-4: Download or export all portfolio content (images, text, product listings, client information) using Format's export tools or by contacting support.
• Weeks 1-4: Identify your next platform or hosting solution. Test it if possible before committing financially.
• Weeks 2-4: Update any links in your email signature, social media profiles, or client contracts to point to your new portfolio location (once ready).
• Week 4 (before renewal date): Log into Format web dashboard, go to Settings > Subscriptions, and click Cancel subscription.
• Day of cancellation: Confirm the cancellation email arrives in your inbox. Save it permanently for your records.
• Days 1-30 (if yearly plan): If eligible for a refund, email support@format.com with your refund request, cancellation confirmation, and account email address.
• Days 1-120 (if archiving): Before the four-month archive window closes, export any remaining content you may have missed.

Cancellation address and support contact

Format is headquartered in Toronto, Canada, but operates globally. For cancellation issues or refund disputes, your first contact point is always email support rather than postal mail, which introduces delays.

Format contact details

• Support email: support@format.com
• Headquarters: Format Inc., Toronto, Canada (exact postal address available on Format.com contact page)
• Web account: Log into Format.com, Settings > Contact Support, for chat assistance

For cancellation, always use the web dashboard (Settings > Subscriptions > Cancel subscription) first. Use email or chat only if you encounter errors or need refund approval outside the standard window.

Why stopee helps you cancel format with confidence

Cancelling a subscription you've relied on feels like a backward step, but Stopee recognises that moving on is sometimes the right choice. Whether Format no longer fits your workflow, you've found a better tool, or your creative focus has shifted, you deserve a clear, fast path to cancellation.

Stopee has guided thousands of creative professionals through platform transitions. We know Format's cancellation system inside out: the sync delays between App Store and web dashboard, the refund eligibility windows, the four-month archive period, and exactly how to export your life's work safely.

Format's documentation is good, but it doesn't anticipate your real questions: "If I cancel now, can I get back in June?" or "Will I lose my custom domain?" or "Can I export my client gallery separately?" Stopee answers these questions by walking you through every scenario before you cancel.

We also recognise that some cancellations go wrong. A refund is refused. A support email goes unanswered. Your site disappears before you've exported everything. When that happens, you need someone who knows Singapore's consumer law (the Consumer Protection Act), understands the escalation path through CASE, and can help you recover your money or data.

Stopee has helped thousands of consumers cancel subscriptions fairly, recover refunds they were entitled to, and move to better platforms without losing their work. Whether you're leaving Format today or simply exploring your options, Stopee is here to make the process clear, fast, and fair. Start your cancellation journey with Stopee.com and take back control of your creative tools and your budget.