Manage Foxit

How to cancel foxit and protect your money in singapore

What foxit is and why you might want to cancel

Foxit is a software company that builds PDF editing, collaboration and document management tools for individuals and businesses across desktop, web and mobile platforms. Their product suite includes eSign capabilities, AI-powered document features and cloud collaboration tools-all designed to streamline how you work with documents.

You may have subscribed to Foxit through the App Store, Google Play, a direct purchase, or their dedicated eSign service. If you're no longer using the software, want to switch to a competitor, or need to manage your spending, cancelling is straightforward once you know which platform you subscribed through and what your refund rights actually are.

At Stopee, we help thousands of Singapore consumers understand their cancellation rights and take control of their subscriptions. This guide walks you through every cancellation method, refund rules and consumer protections that apply to Foxit in Singapore.

Common reasons to cancel foxit

You might cancel because you've found a cheaper alternative, no longer need PDF editing features, or realised the subscription auto-renewed without your attention. Some users cancel because they switched to free tools like Smallpdf or didn't use enough features to justify the annual cost. Whatever your reason, your cancellation should be straightforward and your refund rights protected by Singapore consumer law.

Foxit pricing in singapore and plan options

Here's what you're paying for when you subscribe to Foxit, and what costs to expect across different platforms.

Current foxit pricing in SGD

Pricing notes and hidden costs

Prices vary significantly depending on your purchase channel. If you bought through an app store, the pricing shown above applies. If you purchased directly from Foxit's website, your price may differ. Always confirm the total amount charged to your payment method before you complete a purchase, and watch for local goods and services tax (GST) that may apply.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy subscriptions like Foxit, regardless of whether you purchased through an app store or directly.

What you're protected against

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel certain purchases within a cooling-off period if the company failed to provide accurate information before you bought. If Foxit misrepresented features, charged you without clear consent, or enrolled you in auto-renewal without explicit agreement, you can dispute the charge with your bank and escalate to the Singapore Consumer Association if needed.

For direct purchases made through Foxit's website, a refund window typically applies: you can claim a refund within 14 days of purchase for non-subscription orders, or within 7 days for monthly plans. Annual prepaid plans have a 14-day refund window, though Foxit may retain a processing fee in some cases.

For App Store and Google Play purchases, Apple and Google enforce their own refund policies, which often allow refunds within 48 hours of purchase. Stopee recommends checking your original email receipt to confirm which store you purchased from-this determines which refund policy applies to you.

When to escalate to the consumer association

If Foxit refuses a refund you believe you're entitled to, you can lodge a complaint with the Singapore Consumer Association. Document everything: your purchase date, amount paid, cancellation date and Foxit's refusal. The Consumer Association can investigate and pressure the company to refund you.

How to cancel foxit step by step

Your cancellation method depends on where you bought your subscription. Follow the correct path for your platform to ensure your subscription stops and you're not charged at the next renewal.

Cancel via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find the Foxit subscription in your list.
   • If you have multiple Foxit subscriptions (e.g., PDF Editor and PDF Editor+), cancel each one separately.
3. Tap the Foxit subscription and select Cancel subscription.
   • Apple asks you why you're cancelling-you can skip this step or provide feedback.
4. Confirm your cancellation.
   • Apple shows your new expiry date. You keep access until the end of your paid period.

Pro tip: Save a screenshot of the cancellation confirmation from Apple. This is your proof that you cancelled, and it's valuable if you later dispute a charge.

Cancel via google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Find Subscriptions.
   • Browse the list until you see Foxit.
3. Tap the Foxit subscription.
   • Review the renewal date so you know when your last payment applies.
4. Select Cancel subscription.
   • Google asks why you're leaving-you can skip or respond.
   • Confirm your cancellation.
5. Check your email for cancellation confirmation from Google Play.
   • This confirms your auto-renewal has stopped.

Warning: Google Play may still charge you if the cancellation doesn't process before your renewal date. Check your bank statement a week after your expected renewal date to confirm no charge appeared.

Cancel a direct foxit web subscription

1. Visit Foxit's official website and log into your account.
   • Use the email and password you registered with.
2. Navigate to your Billing, Subscription or Purchases section.
   • This is usually found under Account Settings or My Purchases.
   • Not all Foxit accounts display a self-service cancel button-scroll down to check.
3. If you see a Cancel Subscription button, click it.
   • Foxit asks you to confirm and may ask why you're cancelling.
   • Accept the cancellation and take a screenshot.
4. If no Cancel button appears, contact Foxit support by email.
   • Include your account email, purchase date and subscription plan.
   • Request cancellation of your subscription effective immediately or at the next renewal.
   • Save their reply as proof of your cancellation request.

Pro tip: If you can't cancel online, contact Foxit support via their website contact form or support email. Most replies arrive within 24 to 48 hours. Always keep a record of your support ticket number.

Cancel foxit eSign subscriptions

1. Log into your Foxit eSign account.
   • Visit the eSign dashboard or account settings.
2. Search for a Cancel or Manage Subscription option.
   • Foxit eSign rarely offers online cancellation buttons for annual plans.
3. If no online option exists, contact Foxit eSign support directly by email or phone.
   • State your account email, subscription type and request cancellation.
   • Foxit eSign requires written cancellation requests-email counts as written notice.
4. Request written confirmation of your cancellation.
   • Keep this email. It proves you cancelled in writing, and it protects you if Foxit later claims you never cancelled.
5. Wait for Foxit eSign to confirm your cancellation in writing.
   • Follow any additional instructions they provide (e.g., returning documents or finalising pending signatures).

Warning: Foxit eSign does not allow online cancellation for annual subscriptions. You must send a written request (email is acceptable) and wait for written confirmation. If you don't receive confirmation within 5 business days, follow up again.

What happens to your access after you cancel

Cancelling doesn't instantly cut you off. Here's what actually happens to your Foxit account and features when you cancel.

Access during your paid period

After you cancel, you keep full access to Foxit until the end of your current paid billing period. If you cancel mid-month on an annual plan, you still have access through the anniversary date. This means you can keep editing documents, using the AI Assistant, and accessing cloud collaboration right up until your payment expires.

Once your billing period ends, Foxit automatically disables premium features. Your PDF editing capabilities, OCR scanning and AI-powered tools stop working. You may still access basic viewing and light annotation, depending on your plan.

Auto-renewal stops

When you cancel, Foxit stops attempting to charge your payment method at the next renewal date. If you purchased through Apple or Google, those stores also honour the cancellation and will not renew. Pro tip: Check your bank or card statement about 5 days after your renewal date was supposed to occur-confirm that no unexpected charge appeared. If it did, contact your bank immediately to dispute it.

Refunds and how to claim yours

Your refund eligibility depends on how long ago you purchased and which platform you bought from. Singapore consumer protections give you specific windows to claim money back.

Refunds for direct foxit web purchases

If you bought directly from Foxit's website, here are your refund windows:

• Non-subscription one-time purchases: You can request a refund within 14 days of purchase. Foxit usually processes this within 5 to 10 business days.
• Monthly subscription plans: You can request a refund within 7 days of initial purchase. After 7 days, you cannot refund unless Foxit agrees to a discretionary refund.
• Annual prepaid subscription plans: You can request a refund within 14 days of purchase. After 14 days, your full annual payment typically applies, and Foxit will not refund unless it's a discretionary exception.
• Discretionary refunds: In rare cases-such as if the software didn't work or you had a serious issue-Foxit may issue a partial refund. This is usually calculated as your purchase price minus a 5% banking and processing fee. You must provide proof of your transaction.

Pro tip: Request refunds as soon as you decide to cancel. The sooner you lodge the request, the sooner Foxit processes it, and you stay within the refund window. Email Foxit support with your order number, purchase date and amount paid.

Refunds for foxit eSign subscriptions

Foxit eSign has stricter refund rules:

• First-time annual purchase: You can request a full refund within 14 days if your usage does not exceed the monthly plan quota (i.e., you haven't used more features than a one-month plan allows). If you cancel after 30 days, no refund is available.
• Auto-renewal charges: Foxit eSign does not refund auto-renewal charges unless you gave Foxit at least 14 days' advance notice before the renewal date. This is strict-make sure you cancel well ahead of your renewal date if you want a refund.

Refunds for app store and google play purchases

Apple and Google manage refunds for subscriptions bought through their stores. Foxit does not control these refunds directly.

• Apple App Store: You can request a refund within 48 hours of purchase by going to Settings > [Your Name] > iTunes & App Stores > [Account] > Purchase History, tapping the purchase and selecting "Report a Problem". Apple usually responds within 24 hours.
• Google Play: You can request a refund within 48 hours of purchase by opening Google Play Store > Menu > Subscriptions, selecting Foxit, then tapping "Refund". Google processes refund requests automatically and instantly in most cases.

Warning: App Store and Google Play refund windows are much tighter than Foxit's direct refund windows. If you bought through an app store and want a refund, initiate it immediately-waiting beyond 48 hours means you forfeit your refund right.

Common mistakes people make when cancelling foxit

Cancelling feels straightforward once you know what to do, but thousands of people in Singapore accidentally renew their subscriptions or miss refund deadlines by making preventable mistakes.

Mistake 1: forgetting which platform you used

You might remember subscribing to Foxit but forget whether it was the App Store, Google Play or direct from Foxit's website. This matters because each platform has different cancellation paths and refund rules. Check your email for a receipt from Apple, Google or Foxit itself. Search your inbox for "Foxit" or "subscription confirmation". Your receipt email will tell you exactly where you bought from and what you paid.

Mistake 2: cancelling the app instead of the subscription

Deleting the Foxit app from your phone does NOT cancel your subscription. Your subscription exists separately in your App Store or Google Play account. Deleting the app just removes the app icon from your screen-you'll still be charged. Always cancel through Settings (App Store) or Google Play Store (Android) before deleting the app.

Mistake 3: waiting until after the renewal date

If you wait until the day after your renewal, you've already been charged for the next period. You can still cancel to prevent the renewal after that, but you won't get the charge you just incurred back unless you request a refund within the applicable window. Pro tip: Mark your renewal date in your calendar one month before it arrives. Cancel 3 to 5 days before the renewal date to avoid accidental charges.

Mistake 4: not saving cancellation confirmation

If Foxit later claims you never cancelled and charges you again, you'll want proof. Always take a screenshot of your cancellation confirmation. Save emails from support as PDF files. These documents protect you if you need to dispute a charge with your bank or escalate to the Consumer Association.

Mistake 5: assuming refunds happen automatically

Foxit does not automatically refund money just because you cancelled. You must actively request a refund within the applicable window (14 days for most purchases, 48 hours for app store purchases). No request, no refund. Send your refund request to Foxit support by email and keep the ticket number.

What to do after cancelling foxit

Your cancellation is complete, but a few follow-up actions will protect you and confirm everything worked.

Verify your subscription is gone

One week after you cancel, log back into your App Store, Google Play or Foxit account and confirm the subscription no longer appears in your Subscriptions list. If it still shows up, contact support immediately-something went wrong and you may be charged at the next renewal.

Monitor your bank statement

Check your credit card or bank account statement around your original renewal date. Make sure no charge from Foxit, Apple or Google appears. If an unexpected charge does appear, contact your bank within 30 days to dispute it. Your bank can reverse fraudulent or unauthorised charges, and you'll have a much stronger case if you show them your cancellation confirmation.

Request your refund if eligible

If you cancelled within the refund window (14 days for direct purchases, 48 hours for app store), email Foxit support or your app store's support team. Include your order number, purchase date and reason for the refund. Follow up if you don't hear back within 5 business days.

Save your cancellation records

Keep a folder (digital or physical) with your cancellation confirmation, any support emails and your refund request proof. If Foxit later disputes the cancellation or doesn't honour it, you'll have documented evidence to show your bank or the Consumer Association.

Pricing comparison and alternatives to foxit

Before you leave, here's how Foxit's pricing compares to similar tools in Singapore. You might find a cheaper option that meets your needs.

If you're cancelling Foxit because the price is too high, Smallpdf and iLovePDF offer excellent value for basic document work. If you need advanced features and collaboration, Adobe Acrobat is the industry standard-many professionals find it worth the extra cost. Stopee helps you compare subscription costs across tools so you can make an informed choice about which services are worth keeping.

Your checklist before and after cancelling

Use this checklist to ensure your cancellation goes smoothly and you don't miss any important steps.

Before you cancel

• Find your Foxit purchase receipt by searching your email for "Foxit" or "subscription confirmation".
• Identify which platform you bought from (App Store, Google Play, or direct).
• Check your account to see your current renewal date.
• If you need a refund, confirm you're within the refund window (14 days for direct, 48 hours for app stores).
• Export or download any important documents from Foxit before cancelling.

After you cancel

• Take a screenshot of your cancellation confirmation.
• Save any cancellation confirmation email you receive.
• Verify the subscription is removed from your account one week later.
• Check your bank statement on your renewal date to confirm no charge appears.
• Request a refund if you're within the applicable window (email Foxit support or your app store).
• Save all refund request emails and follow up after 5 business days if you haven't heard back.

How stopee helps you cancel with confidence

Cancelling Foxit involves multiple steps, refund windows and payment platforms-it's easy to miss a deadline or forget which store you purchased from. Stopee exists to simplify this process for Singapore consumers. We guide you through every cancellation method, clarify your refund rights under Singapore law and help you escalate if a company refuses to refund you.

Stopee has helped thousands of consumers recover refunds, cancel unwanted subscriptions and understand their consumer protection rights. Whether you're cancelling a streaming service, a gym membership or software like Foxit, our step-by-step guides and expert advice put you in control of your money.

If Foxit refuses your refund or claims you never cancelled, Stopee can help you document your case and escalate to the Singapore Consumer Association. Your cancellation should be simple, fast and fair-and Stopee makes sure it is.

Start your cancellation today using the step-by-step guide above for your platform, save your confirmation, and keep Stopee bookmarked for future subscription management. You're in control now.