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Cancel Framer: Step-by-Step Guide
How to cancel framer in singapore: your complete guide to stopping payments
What is framer and why you might want to cancel
Framer is a subscription-based design and prototyping platform that lets you build responsive websites and interactive prototypes using a visual editor combined with code. Teams and individual designers across Singapore use Framer to create live, published sites without leaving the platform.
You might consider cancelling if the tool no longer fits your workflow, if your project has wrapped up, or if you've found an alternative that suits your needs better. Whatever your reason, Stopee is here to walk you through the process step by step and protect your rights as a consumer.
Who uses framer
Framer serves designers, product teams, and agencies globally. Users rely on it for rapid prototyping, collaborative design work, and publishing live websites directly from the platform. Customers in Singapore access the same features and billing structure as users elsewhere.
Why cancellation matters
If you don't cancel actively, your subscription will renew automatically. Understanding your cancellation options and refund eligibility-especially within Singapore's consumer protection framework-helps you avoid unexpected charges and recover money if you act quickly.
Framer pricing and billing cycle
Knowing your pricing structure and when your renewal date falls is essential before you cancel.
Current pricing in singapore
Framer lists all pricing in USD on its official website. When you check out, your card issuer will convert the amount to SGD based on the exchange rate at that moment. Exact SGD totals vary depending on currency fluctuations and any applicable taxes or payment processing fees.
Do not rely on outdated third-party pricing summaries. Always visit Framer's official pricing page to confirm the plan cost before you commit to cancellation or renewal.
| Plan type | Typical features | Billing cycle | Renewal behaviour |
|---|---|---|---|
| Free | Basic site builder, limited exports | No charge | No auto-renewal |
| Pro (Editor) | Advanced components, custom code, analytics | Monthly or annual | Auto-renews unless you cancel |
| Team | Collaboration, workspace management, priority support | Monthly or annual | Auto-renews unless you cancel |
| Hosting add-on | Custom domain, SSL, CDN | Monthly or annual | Auto-renews unless you cancel |
When your renewal date matters
Framer charges on a recurring schedule-either monthly or annually, depending on your choice at sign-up. Your renewal date appears in your workspace settings. Cancelling before your renewal date stops the next charge but does not cut off your access immediately; you keep using Framer until the end of the current paid period.
Your consumer rights in singapore
Singapore's consumer protection laws give you specific rights when dealing with digital services, and understanding them strengthens your position if a dispute arises.
The consumer protection (Fair trading) act and digital services
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects consumers from unfair practices and misleading claims. However, it does not provide a broad "cooling-off period" for online digital subscriptions like Framer.
The CPFTA's 5 working day cooling-off right applies only to unsolicited direct-sales contracts-not to services you voluntarily sign up for online. This means you cannot rely on a statutory cooling-off right to reverse a Framer subscription purchase after a few days.
However, Framer itself offers a 7-day refund window, which is more consumer-friendly than the law requires. Stopee recommends you use this window if you change your mind shortly after purchasing.
Your escalation route if framer refuses to help
If Framer denies a refund you believe you deserve, or if the company engages in misleading billing practices, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Enterprise Singapore authority. Document all communications with Framer and keep screenshots of billing statements.
Stopee encourages you to contact Framer's support first-most issues resolve quickly once documented. If the company ignores your complaint, formal escalation through CASE is your next step.
How to cancel framer: step-by-step instructions
Cancellation method depends on where you subscribed. Most users benefit from cancelling directly via the web interface, but app-store subscribers must follow their respective platform's process.
Cancel framer via the web (recommended)
This is the fastest and most reliable method for most Singapore users. You retain full control and can confirm cancellation immediately.
- Log in to your Framer workspace at framer.com using your email and password.
- Click on Workspace Settings (usually a gear icon in the top-right or sidebar).
- Navigate to the Plans or Billing tab.
- Locate your active plan (Pro Editor, Team, or Hosting add-on) and select Cancel Plan.
- Read the confirmation message carefully-Framer will confirm what you are cancelling.
- Check the date your access ends (this should match your current billing period's final day).
- Click Confirm Cancellation to finalise.
- You should receive a cancellation confirmation email within minutes. Save this email for your records.
Pro tip: Cancellation happens instantly, but your service access continues until the end of your current billing cycle. You will not be charged again after this period ends.
Warning: Do not assume your subscription has cancelled just because you closed the browser. Always check your email confirmation before considering the process complete.
Cancel framer if you subscribed via apple app store
If you paid for Framer through an Apple device, Apple handles your billing and cancellation-not Framer directly.
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap your Profile icon (top-right corner).
- Select Subscriptions.
- Find Framer in your active subscriptions list.
- Tap Manage next to the Framer subscription.
- Choose Cancel Subscription (or Edit if you wish to downgrade instead).
- Confirm the cancellation when prompted; Apple will send you a receipt email.
Pro tip: Apple typically honours refunds for subscriptions cancelled within 7 days of purchase, matching Framer's policy. If you are outside this window, no refund applies.
Cancel framer if you subscribed via google play
Google Play subscriptions follow a similar process to Apple. Google, not Framer, processes your cancellation.
- Open the Google Play Store app on your Android device.
- Tap your Profile icon (top-right).
- Select Payments and subscriptions > Subscriptions.
- Find Framer in your active subscriptions.
- Tap Manage subscription.
- Select Cancel subscription.
- Confirm your cancellation; Google will email you a confirmation receipt.
Pro tip: Google Play also offers a 7-day refund window for new subscriptions. Act quickly if you want a full refund.
If you need direct support during cancellation
Framer's help centre at framer.com/help contains detailed cancellation articles. If you encounter a technical issue or your cancellation button does not appear, contact Framer's support team directly through the help site. Response times are typically 24-48 hours.
Refund eligibility and what to expect
Understanding Framer's refund rules helps you recover money if you act within the correct timeframe.
The 7-day refund window
Framer offers a full refund if you cancel within 7 days of your initial purchase. This applies globally, including Singapore. If you are within this window, Stopee strongly recommends requesting a refund immediately-do not wait.
To claim a refund within 7 days, cancel your plan and then contact Framer's support team with your order number and cancellation date. Include a brief explanation of why you wish to cancel. Framer processes approved refunds within 5-10 business days.
No prorated refunds after 7 days
Once the 7-day window closes, Framer does not offer prorated refunds for unused subscription time. If you cancel on day 20 of a monthly cycle, you will not receive a refund for the remaining 10 days. Your access simply continues until the end of the paid period, then stops.
Plan your cancellation strategically if you know you will not use the service for an extended period. Cancelling shortly before your renewal date minimises wasted spending.
Marketplace purchases are handled separately
If you bought templates or assets from Framer's Marketplace, those purchases are managed by third-party creators, not Framer directly. Refund requests for marketplace items must be submitted to the creator. Check the marketplace item's refund policy before purchasing.
Warning: Marketplace refunds follow the creator's policy, which may be stricter than Framer's 7-day window. Read the terms carefully at checkout.
What happens after you cancel
Cancellation does not mean immediate loss of access. Understanding the post-cancellation timeline helps you plan your transition and protect your work.
Your access timeline
After you confirm cancellation, you keep full access to your Framer workspace until the end of your current billing period. On that final day, your access expires. You cannot edit, publish, or export after expiry unless you resubscribe.
Your published sites remain live if you have a hosting plan active. If you cancel hosting separately, your sites go offline or revert to a Framer subdomain (depending on Framer's current policy).
Exporting and backing up your work
Before your access ends, export any projects or assets you wish to keep. Framer allows you to export design files and code. After your subscription expires, you lose editing access, so act before the cutoff date arrives.
Pro tip: Export your projects at least 3 days before your final billing date. This gives you a safety window in case export takes longer than expected.
Domain and hosting considerations
If your site uses a custom domain linked to Framer, cancelling your hosting plan does not automatically remove the domain registration. You remain responsible for domain renewal fees unless you explicitly cancel the domain separately. Check your domain registrar's account to ensure you are not charged for unwanted renewals.
Common mistakes when cancelling framer
Many Singapore users encounter preventable problems during cancellation. We have seen these slip-ups cost people money and stress-here is how to avoid them.
Mistake 1: closing the browser before confirming cancellation
If you click "Cancel Plan" but close your browser before seeing the final confirmation screen, your subscription may still be active. Always wait for the confirmation message and the follow-up email before considering the process complete. Keep that email as proof.
Mistake 2: confusing web cancellation with app-store cancellation
If you subscribed via Apple App Store or Google Play, cancelling through Framer's web settings does nothing. You must cancel directly through the app store. Stopee has seen users unknowingly pay twice-once because they cancelled the wrong way.
Check your original receipt email to confirm whether you paid Framer directly, Apple, or Google. That determines where you cancel.
Mistake 3: waiting past the 7-day refund window
The 7-day refund clock starts from your purchase date, not your cancellation date. If you sign up on Monday and wait until the following Monday to cancel, you are likely outside the refund window. Request a refund immediately if you have any doubt about eligibility.
Mistake 4: forgetting to export your projects
Once your subscription expires, you lose access to edit your Framer projects. If you did not export beforehand, recovery becomes difficult or impossible. Export everything you need while your subscription is still active.
Mistake 5: ignoring auto-renewal warnings
Framer typically sends a renewal reminder 5-7 days before your billing date. Do not ignore this email. If you intended to cancel, use the link in that email or log in immediately to stop the renewal. Missing this window means another month or year of charges.
Cancellation checklist for singapore users
Use this checklist to ensure you cancel correctly and protect yourself.
| Task | Timing | Status |
|---|---|---|
| Confirm your subscription source (web, Apple, Google) | Before cancelling | [ ] Done |
| Check your current billing date and renewal date | Before cancelling | [ ] Done |
| Export all active projects and design files | At least 3 days before expiry | [ ] Done |
| Cancel through the correct platform | Anytime before renewal | [ ] Done |
| Save the cancellation confirmation email | Immediately after cancelling | [ ] Done |
| Request a refund if within 7 days (include order number) | Within 7 days of purchase | [ ] Done |
Choosing to keep framer: factors to consider
Before you cancel, pause and evaluate whether keeping Framer serves your business or personal goals.
When framer is worth keeping
Framer remains valuable if you publish websites regularly, collaborate with a team, or prototype interactive designs for client feedback. The platform's integration of code and visual design appeals to hybrid designer-developer roles.
When you should probably cancel
Cancel if you have not used Framer in over 3 months, if you have switched to a cheaper or feature-richer alternative, or if your subscription tier (such as Team) exceeds your current team size. Monthly costs add up-if you are uncertain, cancel and rejoin later at no penalty.
Escalation and consumer support at stopee
If Framer disputes your refund request, ignores your cancellation, or misleads you about charges, Stopee is here to guide your next steps.
Document every interaction: save emails, screenshots of billing statements, and cancellation confirmations. If Framer's support does not resolve your issue within 14 days, escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with Enterprise Singapore.
Stopee has helped thousands of consumers cancel subscriptions confidently and recover money they deserve. Whether you are disputing a charge, requesting a refund, or simply confirming your cancellation is final, Stopee.com provides the clarity and confidence you need. Visit Stopee today to confirm your cancellation status and protect your rights as a consumer in Singapore.
Framer's contact information for cancellation support
If you encounter issues during cancellation, Framer's support team is available through the channels below.
Framer help centre and support
Framer's official help articles cover cancellation, refunds, and billing. Visit framer.com/help and search for "cancel plan" or "refund policy" to find detailed articles. For direct support, use the contact form on Framer's website or email their support team. Response times are typically 24-48 hours for routine inquiries.
Framer does not list a Singapore office, as the company operates from Amsterdam, Netherlands. Billing inquiries and cancellation support are handled through the same global helpdesk.
Pro tip: Include your workspace name, email, and order number when contacting support. This speeds up responses.