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Cancel Getresponse: Step-by-Step Guide
How to cancel GetResponse in singapore and claim your refund
Understanding GetResponse and why you might want to cancel
GetResponse is a subscription-based email marketing and automation platform used by thousands of Singapore businesses to run campaigns, build landing pages, and manage customer journeys. You pay monthly or annually for access to email tools, webinars, marketing automation, and AI-powered features.
If you've signed up through your browser, Apple App Store, or Google Play Store, your billing method and cancellation process differ significantly. Many users in Singapore feel locked into GetResponse because the cancellation process is deliberately hidden or unclear. At Stopee, we've helped thousands of consumers navigate cancellation processes across SaaS platforms-and GetResponse is no exception.
Whether you've outgrown the platform, found a cheaper alternative, or simply want to pause your subscription, cancelling GetResponse can be straightforward once you know exactly where to look. This guide walks you through every method, highlights refund entitlements under Singapore law, and helps you avoid the common traps that leave consumers out of pocket.
Common reasons singaporeans cancel GetResponse
Users typically cancel because they've found competing platforms (like MailerLite, ActiveCampaign, or ConvertKit) that offer better value, they're not using the automation features enough to justify the cost, or they've paused their business operations temporarily. Some discover the pricing jumps significantly when they upgrade from the free tier, making the monthly cost unsustainable.
Why acting quickly matters
GetResponse bills you on your renewal date-typically the same day each month or year depending on your plan. If you cancel within 14 days of a charge under Singapore's Consumer Protection (Fair Trading) Act, you may have stronger grounds for a refund. The sooner you act, the sooner you stop future charges and protect yourself.
Your consumer rights when cancelling GetResponse in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when cancelling subscription services. Understanding these protections strengthens your position if GetResponse refuses to refund you.
The consumer protection (Fair trading) act and your cooling-off period
Under Singapore law, if you purchased GetResponse as a distance contract (online, via app, or email), you have a statutory cooling-off period. You can cancel and request a refund within 14 calendar days of purchase or contract formation if GetResponse is classified as a distance seller. This period applies even if you used the service during those 14 days.
To invoke this right, you must provide written notice to GetResponse-email counts as written notice. If they refuse to honour your cooling-off right, you can escalate to the Consumers Association of Singapore (CASE) or the Small Claims Tribunal for claims under SGD 10,000.
When GetResponse's own terms block refunds
GetResponse's Terms of Service state they do not issue refunds for charges already applied. However, terms that contradict Singapore's Consumer Protection Act are unenforceable. If GetResponse refuses a refund you're legally entitled to, their own policy does not override the law.
Stopee recommends documenting your cancellation request and GetResponse's response in writing. Screenshots of emails and account confirmations are critical evidence if you need to escalate to CASE.
How to cancel GetResponse via the web
Cancelling through GetResponse's website is the fastest and most direct route. You maintain full control, receive immediate confirmation, and can export your data before losing access.
Step-by-step cancellation on desktop or mobile browser
- Log in to your GetResponse account at getresponse.com using your email and password.
- If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
- Navigate to your account settings by clicking your profile icon or avatar in the top-right corner.
- Look for "Account" or "Settings"-exact labelling varies by account type.
- Select "Billing" or "Subscription" from the menu.
- You'll see your current plan, renewal date, and payment method.
- Find the "Cancel subscription" button (typically red or prominent on the page).
- Warning: Do not click "Pause" if you see it-pausing delays cancellation and future charges may resume automatically.
- Click "Cancel subscription" and review the confirmation prompt.
- GetResponse may offer a discount or pause option to retain you. Decline if you're certain about cancelling.
- If you want a refund, do not accept any discounted extension at this stage.
- Confirm the cancellation and wait for the on-screen confirmation message.
- This typically appears immediately; you'll also receive a confirmation email within minutes.
- Export any data or campaigns you want to keep before your access expires.
- Pro tip: GetResponse may restrict access shortly after cancellation. Download your email lists, templates, and automation workflows now.
What the confirmation email should contain
After you cancel, GetResponse sends a confirmation email to your registered address. This email should state your subscription has been cancelled, specify your final billing date, and clarify your access end date. Keep this email-you'll need it as proof of cancellation if you later dispute a charge.
How to cancel GetResponse if you subscribed via apple app store or google play
If you purchased your GetResponse plan through an app store rather than GetResponse's website, you must cancel through the store itself. GetResponse does not handle these refunds or cancellations directly; Apple and Google control your subscription.
Cancelling an iOS app store subscription
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then select "Subscriptions" (or "iTunes & App Store" on older iOS versions).
- You may need to scroll down to find this option.
- Locate GetResponse in your active subscriptions list.
- If it's not visible, it may already be cancelled or expired.
- Tap GetResponse, then tap "Cancel Subscription".
- Apple will show you the cancellation date and final charge amount.
- Confirm the cancellation by tapping "Confirm" or "Cancel Subscription" again.
- Your subscription ends at the next renewal date. You won't be charged further.
- Request a refund if you cancelled within 14 days of purchase.
- Tap "Report a Problem" or "Request a Refund" in the App Store app (on the GetResponse purchase history page).
- Select "I'd like to request a refund", choose "Other reason", and explain why (e.g., "Cancelled within 14 days as per Consumer Protection Act").
- Apple reviews your request-approval typically takes 48 hours.
Cancelling a google play store subscription
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner, then select "Payments and subscriptions".
- Tap "Subscriptions" to view your active plans.
- Find GetResponse in the list and tap it.
- You'll see your plan name, renewal date, and payment amount.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play may offer a discounted extension to retain you. Ignore this if you want to cancel.
- Confirm your reason for cancellation (optional but helpful for Google's records).
- Tap "Cancel subscription" again to finalise the cancellation.
- Your subscription ends at the next renewal. Future charges stop immediately.
- Request a refund within 48 hours of cancellation.
- Return to the GetResponse subscription page and tap "Request a refund".
- Select your reason-"Changed my mind" or "App does not work as advertised" are quickest.
- Google's automated system approves most refund requests within 1-2 business days.
Why app store subscriptions are harder to cancel
Warning: Apple and Google process app store refunds, not GetResponse. If you cancel via the app store, you have no direct relationship with GetResponse for refund disputes. GetResponse cannot override Apple or Google's decisions. This is why Stopee always recommends cancelling via GetResponse's website when possible-you deal directly with the company and have clearer documentation.
What happens to your account and data after cancellation
Cancellation stops your subscription and future charges, but your data doesn't disappear immediately. Understanding the timeline protects you from losing important information and helps you identify billing errors.
Immediate changes after you cancel
Your subscription billing stops on your next renewal date (if you cancelled via the website) or immediately (if you cancelled via an app store). Your account remains in read-only mode for a limited period-typically 30 to 90 days-during which you can download or export your data but cannot make changes.
Paid features stop working once your plan expires. Automation workflows pause, landing pages go offline, and you lose access to premium email templates and AI tools. Your contact list remains visible but you cannot send campaigns.
Data retention and export
GetResponse retains your account and data for 90 days after cancellation at minimum. However, do not wait: export all critical data immediately after cancelling. Download your email subscriber lists, automation workflows, landing page copies, and webinar recordings while access is guaranteed.
To export, log into your account, navigate to each section (Contacts, Campaigns, Automation), and use the export or download feature. SaveGetResponse contact lists as CSV files; these are portable to MailerLite, ConvertKit, or any competing platform.
Reactivation options if you change your mind
You can reactivate your GetResponse account within 12 months of cancellation in most cases. Your data is restored, but you must restart billing immediately. If you cancelled to save money, reactivation is a chance to negotiate a discount or switch to a lower-tier plan.
GetResponse pricing in singapore and what you pay
Understanding what you're paying helps you decide whether cancellation is the right move. Stopee breaks down the actual SGD costs you face each month.
Pricing overview for web subscriptions
| Plan | Monthly Price (SGD) | Annual Price (SGD) | Best for |
|---|---|---|---|
| GetResponse Basic | S$27-32/month | S$270-320/year | Beginners, email marketing only |
| GetResponse Plus | S$68-75/month | S$680-750/year | Growing businesses, automation |
| GetResponse Professional | S$150-180/month | S$1,500-1,800/year | High-volume campaigns, advanced features |
| GetResponse Business | S$300-350/month | S$3,000-3,500/year | Enterprise, dedicated support |
| Free Trial | S$0 | 14 days, no credit card | Testing before commitment |
App store pricing differences
iOS and Android App Store subscriptions cost more than web subscriptions. Apple and Google take a 15-30% cut, which GetResponse passes to you. Monthly App Store subscriptions start at S$26-28 instead of the web price of S$27-32. Annual subscriptions show even steeper markups. Pro tip: If cost is your cancellation reason, switching to a web subscription rather than cancelling altogether may save you money.
Why you're not getting a refund under GetResponse's stated policy
GetResponse operates a no-refund policy on charged amounts. Once your monthly or annual billing date passes, they treat the charge as final. This is standard SaaS practice-but it doesn't override your statutory cooling-off right under Singapore law, which we cover later.
Will you receive a refund when you cancel GetResponse
Refunds are the biggest pain point for GetResponse users in Singapore. Your eligibility depends entirely on when you cancel relative to your purchase date and which law applies.
Refunds under singapore's cooling-off law
If you purchased GetResponse within the last 14 days and didn't receive an explicit cooling-off notice at the time of purchase, you have a legal right to cancel and claim a refund. This applies regardless of GetResponse's no-refund policy. Send a written cancellation notice (email counts) to GetResponse's support email within 14 days of your purchase or contract formation date.
Include in your email: your account email, order or invoice number, the date of purchase, and the statement "I am exercising my right to cancel this contract under the Consumer Protection (Fair Trading) Act within the 14-day cooling-off period." Keep a copy of this email.
GetResponse must refund you within 14 days of receiving your notice. If they refuse, escalate to the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal.
Refunds outside the 14-day window
If you're beyond 14 days, GetResponse will almost certainly refuse a refund under their published policy. However, you may have grounds if:
- The service was fundamentally broken or unavailable during your billing period (technical failure, not user error).
- GetResponse made false claims about features in marketing materials, and you relied on those claims.
- You were charged without authorization or consent.
Contact GetResponse support with specific evidence of the problem. If they deny your claim, Stopee recommends escalating to CASE. Your bank or credit card company may also reverse the charge if you report it as unauthorized.
Partial refunds if you cancel mid-cycle
GetResponse does not offer prorated refunds. If you paid for annual access and cancel after 3 months, you lose the remaining 9 months of fees. This is why timing matters-if you're unhappy, cancel immediately rather than waiting.
Common mistakes when cancelling GetResponse
Cancellation feels like a simple task, but small mistakes leave you trapped or out of pocket. We've seen these errors repeatedly, and they're avoidable.
Pausing instead of cancelling
GetResponse offers a "Pause" option that looks like cancellation but isn't. Pausing suspends your account for up to 3 months-then charges automatically restart. Many users pause thinking they've cancelled, only to discover surprise charges months later. Always click "Cancel", never "Pause". If you see only a pause option and no cancel button, contact GetResponse support and request permanent cancellation explicitly.
Cancelling through the app instead of the website
If you cancellation through the GetResponse mobile app, your action may not register properly. App-based cancellations sometimes fail to sync with GetResponse's billing system. Always cancel via the website (getresponse.com) or directly through Apple/Google Play. This ensures your cancellation is recorded and you receive a confirmation email.
Forgetting to claim your cooling-off refund
You have 14 days to invoke your cooling-off right, but you must act in writing. Simply cancelling through the app or website does not guarantee a refund outside the cooling-off period. If you want a refund within 14 days, send a separate email to GetResponse citing the Consumer Protection Act. Document everything.
Not exporting your data before the account closes
GetResponse closes read-only access after 90 days. If you don't export your subscriber list, automation workflows, and email templates before this window closes, you lose them permanently. This is painful if you later want to resurrect campaigns or migrate to another platform. Export before you cancel, not after.
Accepting discounts instead of cancelling
During cancellation, GetResponse often offers 30%, 50%, or even 70% discounts to retain you. If cost is your reason for cancelling, a discount may seem attractive-but if you truly don't need the service, accepting the discount just delays the inevitable and costs you more overall. Be clear about your decision before starting the cancellation process.
Checklist before and after you cancel GetResponse
Follow this checklist to ensure a clean cancellation with no surprises or lingering charges.
| Step | Before cancellation | Status |
|---|---|---|
| 1 | Check your billing cycle (monthly or annual?) and next renewal date in your account settings. | □ Done |
| 2 | Calculate the date you purchased the account (14-day cooling-off eligibility depends on this). | □ Done |
| 3 | Export your email subscriber lists, campaigns, and automation workflows as CSV or ZIP files. | □ Done |
| 4 | Download copies of landing page content and webinar recordings you want to keep. | □ Done |
| 5 | Take screenshots of your billing page (showing plan, price, and renewal date) for your records. | □ Done |
| 6 | Log into GetResponse via web and navigate to Billing > Cancel Subscription. | □ Done |
| Step | After cancellation | Status |
|---|---|---|
| 1 | Save the on-screen confirmation message and cancellation email from GetResponse. | □ Done |
| 2 | If within 14 days of purchase, email GetResponse citing your cooling-off right and requesting a refund. | □ Done |
| 3 | Monitor your bank or credit card for any charges after your final billing date. | □ Done |
| 4 | If an unexpected charge appears, dispute it with your bank immediately and forward your cancellation email as proof. | □ Done |
| 5 | If GetResponse refuses a refund you're entitled to, escalate to CASE (Consumers Association of Singapore). | □ Done |
How stopee can help you manage future subscriptions
GetResponse isn't your only subscription. Australians and Singaporeans manage dozens of recurring charges-streaming services, software licenses, memberships, and more. Tracking renewal dates, cancellation windows, and refund rights across all of them is exhausting and error-prone.
Stopee is a consumer platform that helps you monitor your subscriptions, set cancellation reminders, track refund deadlines, and manage cancellations across services. If you're paying for GetResponse, you're likely paying for other subscriptions you've forgotten about. Stopee connects you with guides like this one, helps you avoid surprise charges, and empowers you to cancel when you're ready-not when the company wants you to.
Stopee has helped thousands of consumers across Singapore and beyond cancel unwanted subscriptions, claim refunds they're legally entitled to, and take control of their recurring payments. Whether you're cancelling GetResponse today or managing subscriptions next month, Stopee gives you the knowledge and tools to act confidently.
Summary and next steps
Cancelling GetResponse in Singapore is straightforward if you follow the steps in this guide. Cancel via the website (not the app), export your data immediately, and if you're within 14 days of purchase, invoke your cooling-off right in writing to claim a refund under the Consumer Protection (Fair Trading) Act.
You have legal rights. GetResponse's no-refund policy does not override Singapore law. If they refuse a refund you're entitled to, escalate to CASE. Keep all cancellation confirmations and emails as evidence.
If you're cancelling because you found a better alternative, because the cost is too high, or because you simply don't need the service anymore, your decision is valid. Your money should work for you, not the other way around. Stopee empowers you to cancel subscriptions on your terms, recover money you're entitled to, and avoid unwanted charges in the future.
For support after cancellation or disputes with GetResponse, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315. The Small Claims Tribunal handles subscription disputes up to SGD 10,000 and requires no lawyer.