Manage Gotomypc

How to cancel GoToMyPC in singapore and reclaim your money

What is GoToMyPC and why you might want to leave

GoToMyPC is a remote access service that lets you connect to your computer from another device anywhere over the internet. You get file transfer, remote printing, mobile apps and multi-factor authentication to keep your connection secure. It sounds convenient, but for many Singapore users, the cost adds up quickly and the service doesn't match their needs.

The core features explained

GoToMyPC offers multi-monitor support so you can manage multiple screens remotely. You get remote diagnostics to troubleshoot problems, mobile apps for iPhone and Android, and multi-factor authentication for security. The service auto-renews each month, which means charges keep hitting your account unless you actively stop them. Plans vary based on admin tools and billing options, so the price you pay depends on which tier you choose.

Why singapore users are cancelling

Many people sign up for GoToMyPC during a free trial or promotional period, then forget about the recurring charge. Others find they only need remote access occasionally, making a monthly subscription wasteful. Some discover cheaper alternatives or realise their work computer already has built-in remote features. Whatever your reason, Stopee is here to help you navigate the cancellation process smoothly and protect your wallet.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like GoToMyPC. Understanding your rights before you cancel puts you in a stronger position if the company resists.

What singapore law says about refunds and cooling-off

Under the Consumer Protection Act, you have the right to accurate information about any service before you commit money. Digital services purchased online have specific protections: if GoToMyPC fails to disclose refund terms clearly, or if the company cancels your service without proper notice, you can escalate the complaint. While GoToMyPC does not offer a statutory 14-day cooling-off period (because it is a digital service that is already accessed), you still have the right to fair contract terms and transparent billing practices.

If GoToMyPC charges you after you cancel, or if the company fails to stop billing within a reasonable timeframe, contact the Consumers Association of Singapore or the Media Development Authority. Stopee recommends documenting every cancellation step because consumer authorities ask for proof of your cancellation attempt when you file a complaint.

Your rights if GoToMyPC misleads you

If the company uses dark patterns like hidden renewal dates, non-obvious auto-renewal toggle switches, or buried cancellation instructions, you have grounds to dispute the charge. Singapore's Ministry of Trade and Industry enforces these rules. Keep screenshots of any confusing account settings or misleading terms.

Cancellation pricing and plans breakdown

Before you cancel, it helps to understand what you are actually paying for and whether you are on the plan that suits you. The table below shows GoToMyPC's current pricing in Singapore dollars.

Current GoToMyPC plans and SGD costs

Pro tip: If you pay annually instead of monthly, GoToMyPC often discounts the per-month cost. However, annual plans are harder to cancel mid-term because you are locked into a longer commitment. Check your invoice or account settings to see if you chose monthly or annual billing.

Step-by-step: how to cancel GoToMyPC on your device

Cancellation works differently depending on whether you subscribed directly through GoToMyPC's website, through your mobile app, or via PayPal. Follow the method that matches your payment setup to avoid getting stuck.

Cancel via the GoToMyPC website

This is the fastest and most reliable way to stop your subscription. You control the process directly and get immediate confirmation.

1. Go to www.gotomypc.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Navigate to your account settings or billing page. Look for labels like "Subscription", "Billing", "Manage Account" or "My Plans".
   • The exact menu name varies by account type, but it will always be under account or settings.
3. Find the option to disable auto-renewal or click "Cancel subscription".
   • Read the cancellation confirmation carefully to see your final access date.
4. Confirm your cancellation. You should receive an email receipt within minutes.
   • Warning: If you do not receive an email within 10 minutes, log back in to verify the cancellation went through. Sometimes the system shows "pending" rather than "complete".
5. Take a screenshot of the confirmation page showing your cancellation status.
   • Save this screenshot to your device or email it to yourself. Consumer authorities may ask for this proof if you dispute a charge later.

Cancel via iPhone or iPad (App store)

If you subscribed to GoToMyPC through Apple's App Store, you must cancel through your Apple account settings, not through GoToMyPC itself.

1. Open the Settings app on your iPhone or iPad.
   • On the home screen, find and tap the grey "Settings" icon.
2. Tap your name at the top of the screen.
   • This opens your Apple ID menu.
3. Tap "Subscriptions".
   • You will see all active subscriptions linked to your Apple account.
4. Find and tap "GoToMyPC" in the list.
   • If you do not see it, scroll down. It may be under "Other" or "Inactive".
5. Tap "Cancel Subscription" at the bottom of the screen.
   • You will be asked to confirm the cancellation. Tap "Confirm".
6. You will see a message confirming your subscription has been cancelled.
   • Your access continues until the end of your current billing period.

Cancel via android (Google play store)

Android users follow a similar but slightly different path through Google Play.

1. Open the Google Play Store app.
   • Tap the coloured "Play Store" icon on your phone or tablet home screen.
2. Tap the menu icon (three horizontal lines) in the top left corner.
   • A dropdown menu will appear with several options.
3. Select "Manage subscriptions" or "Subscriptions".
   • You will see all active subscriptions on your Google account.
4. Tap "GoToMyPC".
   • Your subscription details page will open.
5. Tap "Cancel subscription".
   • Google will ask you why you are cancelling. You can skip this or provide feedback.
6. Confirm the cancellation by tapping "Cancel subscription" again.
   • You will receive a confirmation email from Google within minutes.

Cancel via PayPal

If you linked GoToMyPC to your PayPal account for billing, you can stop the automatic payments through PayPal itself.

1. Log in to your PayPal account at www.paypal.com.
   • Use your email and password.
2. Navigate to "Settings" or "Account Settings" (usually in the top right menu).
   • Look for a gear icon or account menu.
3. Look for "Payments" or "Manage automatic payments" or "Subscriptions".
   • This section lists all recurring charges tied to PayPal.
4. Find the payment linked to LogMeIn or GoToMyPC in the list.
   • The billing partner name may show as "LogMeIn" rather than "GoToMyPC".
5. Click "Cancel" next to that payment.
   • PayPal will ask you to confirm.
6. Confirm the cancellation.
   • You will see a message stating the automatic payment has been cancelled. Save this confirmation.

Pro tip: If you cannot find GoToMyPC or LogMeIn in your PayPal subscription list, the account may already be cancelled, or the payment method may have changed. Log into your GoToMyPC account to double-check your current billing status.

What happens immediately after you cancel

Cancelling your subscription is emotional: you worry whether it actually worked or if charges will keep coming. Here is exactly what you should expect and how to stay protected.

Your access during the grace period

You do not lose access to GoToMyPC the moment you cancel. You retain full functionality until the end of your current billing cycle. For example, if you paid on the 15th of the month and you cancel on the 20th, you can still use GoToMyPC until the 15th of next month. This grace period is standard across all cancellation methods.

Pro tip: Stopee recommends making a note of your final access date. Set a phone reminder for two days before that date so you have time to download or transfer any important data if you need it.

Your account data and reactivation window

GoToMyPC stores your account data (connection history, saved devices, settings) for a limited time after cancellation. If you change your mind, you can reactivate your account within 90 days and your data returns automatically. After 90 days, the account is deleted and you would need to set up from scratch if you ever resubscribe.

This 90-day window is a safety net, not an invitation to procrastinate on your cancellation decision. If you might return to GoToMyPC in the future, mark the 90-day expiry date in your calendar.

Refund policy: what you need to know

The refund question cuts to the heart of your cancellation: can you get your money back if you cancel mid-cycle? The answer from GoToMyPC is almost always no, but there are exceptions.

GoToMyPC's standard no-refund stance

GoToMyPC does not refund subscription charges after renewal. This is their explicit policy. If your billing date just passed and you cancel the next day, that month's charge is non-refundable. The company treats each billing cycle as a completed transaction once the charge clears.

This policy applies whether you cancel through the website, mobile app, or PayPal. There is no special refund process or request form. You cancel to stop future charges, not to recover past ones.

Refunds through app store and google play

If you subscribed through the Apple App Store or Google Play Store, Apple and Google have their own refund rules that sometimes override GoToMyPC's policy. Here is how each works:

• Apple App Store: You can request a refund for App Store charges within 45 days of purchase. Open Settings, tap your name, then "iTunes and App Stores", scroll to your Apple ID, tap "View Apple ID", then "Purchase history", find the GoToMyPC charge, and tap "Report a Problem". Apple reviews each request individually.
• Google Play Store: Google allows refunds within 48 hours of purchase. Open Google Play Store, tap the menu, find "Order history", locate the GoToMyPC charge, tap it, then select "Refund". Google approves most requests within this window automatically.

Pro tip: If you subscribed through an app store and want a refund, request it immediately. App Store gives you up to 45 days, but Google Play only gives you 48 hours. Do not delay.

When you might get a refund despite the policy

Even though GoToMyPC says no refunds, you have legitimate grounds to dispute a charge if:

• GoToMyPC charged you after you successfully cancelled.
• The company charged you without clear disclosure of the renewal date or amount.
• A technical error caused duplicate charges.
• You were a victim of unauthorized access to your account.

In these cases, contact GoToMyPC's customer service at gotocustomercare@logmein.com with screenshots of your cancellation confirmation and the disputed charge. If they refuse, file a complaint with your credit card issuer or bank and request a chargeback. Singapore consumer authorities can also escalate complaints if the company ignores reasonable refund requests. Stopee has helped thousands of consumers recover money by pursuing these escalation paths when direct requests failed.

Common mistakes people make when cancelling GoToMyPC

Cancelling seems simple, but small mistakes can leave your subscription active and your money bleeding away. These are the traps Stopee has seen users fall into repeatedly.

Mistake 1: disabling auto-renewal instead of cancelling

This is the most common error. Some users toggle "Auto-renew" off but do not actually cancel the subscription. Turning off auto-renewal stops future charges only if your current billing period has ended. If you disable auto-renewal mid-cycle and then do not cancel, you will still be charged at your next renewal date. Always complete both steps: disable auto-renewal AND cancel the subscription. Do not assume one action covers both.

Mistake 2: cancelling through one platform but forgetting another

If you have GoToMyPC subscriptions across multiple platforms (website, iPhone app, Android app), you must cancel each one separately. A website cancellation does not automatically cancel your App Store subscription. Check all three platforms before you assume you are done.

Mistake 3: not saving cancellation proof

Screenshots save your life if a charge appears after cancellation. Your confirmation email gets buried in your inbox. Take a screenshot of the cancellation confirmation page showing the date, time and status. Save it to your device and email it to yourself so you have proof across multiple locations. When you contact Stopee or a consumer authority, this proof accelerates your case.

Mistake 4: cancelling during the login page reload

If the website freezes or logs you out during cancellation, you may think it worked when it did not. Wait for the full confirmation message to appear. If the page times out or shows an error, log back in immediately and repeat the cancellation process. Do not assume the request went through until you see a success page or receive a confirmation email.

Mistake 4: ignoring the email confirmation

GoToMyPC sends a confirmation email after cancellation. Read it carefully. It should state your final access date and confirm that no future charges will occur. If the email says "pending cancellation" rather than "cancelled", your subscription is still active. Contact customer service immediately to complete the cancellation.

Checklist: verify your cancellation is actually complete

Use this checklist after you cancel to confirm GoToMyPC has truly stopped.

If GoToMyPC charges you after cancellation

Despite your best efforts, the charge might still appear. Here is what to do.

Step 1: contact GoToMyPC directly

Email gotocustomercare@logmein.com with your cancellation confirmation screenshot, the date of the unwanted charge, and your account email. Give them 5 business days to respond. Most companies reverse erroneous charges within this window.

Step 2: dispute through your payment method

If GoToMyPC does not refund within 5 days, contact your bank, credit card company or PayPal and report the charge as unauthorized or fraudulent. Provide your cancellation confirmation as evidence. Your payment provider will investigate and usually reverse the charge within 10-15 business days.

Step 3: escalate to singapore consumer authorities

If the charge remains and the company ignores you, contact the Consumers Association of Singapore or file a complaint with the Ministry of Trade and Industry. Include your cancellation proof, all correspondence with GoToMyPC, and evidence of the charge. Stopee recommends this step if the company refuses to acknowledge your cancellation or reverses charges without explanation.

Compare: alternatives to GoToMyPC

If you are cancelling because GoToMyPC does not suit your needs, consider these alternatives.

Your next step: cancel with confidence

Cancelling GoToMyPC takes 10 minutes when you know where to click. You now have the exact steps for every platform, the legal backing to dispute charges, and the foresight to avoid common mistakes. Stopee has guided thousands of Singapore consumers through subscription cancellations just like this one. Document your cancellation, set a calendar reminder, and watch your account over the next 7 days to confirm no charges appear.

If GoToMyPC resists your cancellation or charges you after you quit, you have consumer law on your side. Contact the company first, escalate to your payment provider if needed, and then contact Singapore's consumer authorities. Stopee is your ally in holding companies accountable and protecting your wallet from recurring charges you never wanted. Cancel today and take back control of your subscriptions.

GoToMyPC contact and company information

If you need to reach GoToMyPC directly for cancellation support or dispute resolution, use these contact details:

• Email: gotocustomercare@logmein.com
• Parent company: LogMeIn, Inc.
• Business type: Online remote access software and fintech services
• Billing support: Available through account settings or by email

For consumer complaints unresolved by GoToMyPC, contact the Consumers Association of Singapore or the Ministry of Trade and Industry Singapore.