Manage Hailuo Ai

How to cancel hailuo ai and understand your refund rights

What is hailuo ai and why you might want to cancel

Hailuo Ai is an AI-powered subscription service built on the Singapore-registered Nanonoble Pte. Ltd. platform. The service delivers content generation, analytics, and creative tools for individuals and businesses. You access it either through the web or mobile apps like Apple App Store and Google Play.

You subscribe to Hailuo Ai on a credits-based model. Monthly plans range from entry-level to professional tiers, each offering different numbers of monthly credits and priority processing features. Like many SaaS platforms, though, circumstances change. Your usage needs shift. Budgets tighten. Plans don't fit anymore. That's when cancelling becomes the right move.

At Stopee, we understand that navigating the cancellation process can feel frustrating when you're simply trying to stop unwanted charges. This guide walks you through every method to cancel Hailuo Ai, explains what happens to your account and data, clarifies refund policies, and arms you with your consumer rights under Singapore law.

How hailuo ai charges you

Hailuo Ai processes subscription charges through three separate channels: direct web payment, Apple App Store billing, and Google Play billing. This matters because each channel has its own cancellation method and refund rules. If you signed up via your phone app, your subscription may be separate from your web account even if you use the same email address.

Who actually runs hailuo ai in singapore

The service is operated by Nanonoble Pte. Ltd., a Singapore-registered private company. This company manages customer support, billing, data retention, and legal compliance under Singapore law, including the Consumer Protection (Fair Trading) Act. Knowing this matters because if cancellation goes wrong, you have clear escalation points under Singapore consumer protections.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services like Hailuo Ai subscriptions. You have the right to cancel and request refunds if specific conditions are met.

Right to cancel within 14 days

Under the Consumer Protection (Fair Trading) Act, you have a statutory 14-day cancellation window from the date you purchase a service. This applies to distance contracts (online purchases) unless you expressly agree to receive the service immediately. For Hailuo Ai, this means if you subscribe and immediately regret it, you can cancel within 14 days and claim a refund without penalty.

The key condition: you must not have substantially used the service. If you've generated significant content or consumed most of your monthly credits, the company may argue you've benefited from the service and deny the refund. Document your usage before requesting cancellation to support your case.

Right to refunds if service is defective

If Hailuo Ai fails to provide core functionality (the generation tools don't work, the platform is repeatedly inaccessible, or features promised in the paid plan are missing), you have the right to demand a refund or price reduction. This overrides the company's "non-refundable" policy because they've breached the service contract.

Contact Nanonoble Pte. Ltd. in writing with evidence of the defect. Take screenshots. Note dates and times. If the company refuses, you can escalate to the Consumers Association of Singapore (CASE) for mediation.

Right to cancel free trials without charge

If Hailuo Ai offered you a free trial that automatically converts to a paid subscription, you must cancel before the trial ends to avoid being charged. Singaporean law requires the company to make cancellation easy and clear. If you weren't warned clearly or cancellation was deliberately obscured, you have grounds to dispute the charge.

How to cancel hailuo ai on the web

Cancelling via the web is the most direct method if you signed up on hailuo-ai.art or a linked payment page. Here's exactly what you do.

Step-by-step cancellation from your account

1. Go to hailuo-ai.art and sign in with your email and password.
   • Pro tip: If you're logged out, use the "Login" link at the top right of the homepage.
2. Click on your profile icon or account menu (usually top right of the dashboard).
   • Look for "Account Settings" or "Settings".
3. Select "Subscriptions" or "Billing" from the menu.
   • You'll see your active subscription with the renewal date.
4. Click "Cancel Subscription" or the red cancel button next to your plan.
   • The system may ask why you're cancelling. You can skip this or leave feedback.
5. Confirm the cancellation when prompted.
   • You'll receive an email confirmation within minutes.
6. Check your email (including spam folders) for the cancellation receipt.
   • Warning: Do not rely on the on-screen message alone. The email is your legal proof of cancellation.

Cancelling via email support

If the web cancellation button doesn't work or you prefer written documentation, email Nanonoble Pte. Ltd. directly. This creates a paper trail that's useful if disputes arise later.

1. Compose an email to support@hailuo-ai.art with the subject line "Cancellation Request".
   • Include your full name, email address, and account email (if different).
   • State the date you want cancellation to take effect (ideally before your next renewal date).
   • Request written confirmation of cancellation.
2. Send the email and keep a copy in a folder labeled "Hailuo Cancellation".
   • Screenshot the timestamp or print the sent message.
3. Wait for a reply within 3-5 business days.
   • Pro tip: If you don't hear back within a week, send a follow-up email citing the original date.
4. Once you receive confirmation, verify your subscription status by logging in again.
   • It should show "Cancelled" or "No active subscription".

How to cancel hailuo ai on apple app store

If you subscribed to Hailuo Ai via the Apple App Store on an iPhone, iPad, or Mac, Apple manages your billing and you cancel directly through Apple, not Hailuo.

Cancelling on iPhone or iPad

1. Open the Settings app and tap your name at the top.
   • This opens your Apple ID profile.
2. Select "Subscriptions".
   • You'll see all active and expired subscriptions linked to your Apple ID.
3. Find "Hailuo Ai" in the list and tap it.
   • The subscription details page appears with the next renewal date.
4. Tap "Cancel Subscription" at the bottom.
   • Apple will ask you to confirm and may offer a retention discount. Decline if you want to cancel.
5. You'll see a confirmation screen showing the cancellation is effective immediately.
   • Your access continues until the current billing period ends, then stops.
6. Check your email for an Apple receipt confirming the cancellation.
   • Warning: Apple subscriptions can silently reactivate if you aren't careful. Verify within 48 hours that Hailuo Ai is no longer listed under active subscriptions.

Cancelling on mac

1. Open System Preferences (or Settings on newer macOS versions).
   • Look for the Apple menu in the top left corner.
2. Click "General" in the sidebar.
   • On older systems, look for "App Store" instead.
3. Scroll down and click your Apple ID name.
   • A dropdown menu appears.
4. Click "View Apple ID" and enter your password if prompted.
   • This opens your account page in a web browser.
5. Click "Subscriptions" and find "Hailuo Ai".
   • Click "Edit" next to it.
6. Select "Cancel Subscription" and confirm.
   • You'll see the effective cancellation date.

How to cancel hailuo ai on google play

Android users who subscribed via Google Play need to cancel through Google, not directly with Hailuo. Google handles the billing relationship.

Cancelling via google play app

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • A menu appears.
3. Tap "Subscriptions".
   • You'll see all your active subscriptions.
4. Find "Hailuo Ai" and tap it.
   • The subscription summary shows the renewal date and price.
5. Tap "Cancel subscription".
   • Google may offer discounts or ask why you're cancelling. You can skip these.
6. Confirm the cancellation when prompted.
   • You'll receive an email confirmation from Google within minutes.
7. Log back into the Google Play Store after 24 hours and verify Hailuo Ai no longer appears under active subscriptions.
   • Pro tip: Google sometimes shows a "grace period" where you can re-enable within 30 days. Don't accidentally click "restore".

Cancelling via google play website

1. Open a browser and go to play.google.com.
   • Make sure you're logged into the same Google account you used for Hailuo Ai.
2. Click your profile picture in the top right and select "Payments and subscriptions".
   • A dropdown menu appears.
3. Click "Manage subscriptions".
   • Your active subscriptions appear in a list.
4. Click "Hailuo Ai".
   • The details page opens.
5. Click "Cancel subscription".
   • Google will ask for confirmation.
6. Confirm and you're done.
   • The cancellation takes effect immediately, but you retain access until the current billing cycle ends.

What happens to your account and access after cancellation

It's natural to worry about losing your data or account access the moment you cancel. Here's what actually occurs.

Your account remains active but with limited access

Cancelling your subscription does not delete your Hailuo Ai account. Your login credentials, saved projects, and user data stay on Nanonoble Pte. Ltd.'s servers. You can still sign in and view your account history, past content, and settings.

What you lose is the ability to generate new content, use credits, or access premium features. If you had 500 credits remaining, those expire when the subscription ends. You won't be able to download new files or use priority processing.

Timing of access loss

When you cancel, your access continues until the end of your current paid billing period. If you paid for a monthly plan on the 15th and cancel on the 20th, you keep full access until the 15th of next month. Then the service cuts off automatically.

If you paid for an annual plan and cancel after three months, you don't get a refund for the remaining nine months (unless legal grounds apply). You simply lose access when the year ends.

Warning: Do not cancel just before a planned generation task if you need to export files. Complete your work first, then cancel.

Data retention after cancellation

Nanonoble Pte. Ltd. does not automatically delete your account after cancellation. They typically keep your data for compliance and dispute resolution. You can request deletion by emailing support@hailuo-ai.art with "Data Deletion Request" in the subject line and your account email address in the body. Expect a response within 15-30 days.

Refund policies and when you get your money back

Understanding Hailuo Ai's refund stance is critical before you cancel. The policy is not always customer-friendly, but exceptions exist.

Standard refund policy for web subscriptions

Hailuo Ai's stated policy is that monthly and yearly subscription fees are non-refundable once the billing period has started. If you subscribe on day one of the month and cancel on day two, you're not entitled to a refund under their terms. The company sees this as you having received and benefited from access to the platform.

The exception is if you cancel within the statutory 14-day window and have not substantially used the service. In that case, Singapore consumer law overrides the company's no-refund policy, and you can claim a refund from Nanonoble Pte. Ltd. in writing.

One-time credit purchases and service packs

If you bought extra credits or a one-time service pack (not a recurring subscription), Hailuo Ai offers a 7-day refund window if the credits remain entirely unused. If you purchased 1,000 credits and haven't generated any content, contact support with your purchase date and request a refund. This is more customer-friendly than the subscription policy.

Once you use even a small portion of the credits, refund eligibility drops significantly. Use this window strategically: buy credits, test the service, and request a refund if you don't like the results.

Refunds for service defects

If the platform is broken or fails to deliver core features (generation tools consistently fail, the app crashes on launch, or key promised features are absent), you have grounds to demand a refund regardless of the no-refund policy. This is a breach of contract under Singapore law.

Document the problem with screenshots and timestamps. Email support@hailuo-ai.art with evidence and a clear statement: "The service is not fit for purpose. I am requesting a full refund under the Consumer Protection (Fair Trading) Act." Give them 7 days to respond. If they refuse, escalate to the Consumers Association of Singapore (CASE).

Refunds from apple app store or google play

If you subscribed via Apple or Google, contact Apple Support or Google Support, not Hailuo directly. Both platforms allow refunds within a limited window (typically 48 hours from purchase on Apple, up to a few days on Google) if you request them directly. The process is faster than asking Nanonoble Pte. Ltd. because Apple and Google are your merchant of record.

Hailuo ai pricing and plan breakdown

Knowing what you're paying for helps you decide whether cancellation is the right choice. Here's what Hailuo Ai charges.

Current subscription tiers (USD pricing)

Hailuo Ai prices plans in USD, so Singapore prices depend on the exchange rate at checkout. App stores may convert to SGD automatically. Prices are correct as of the date of this guide but can change without notice. Always verify in your account before subscribing.

When to cancel based on your usage

You should cancel if your current plan doesn't match your actual usage. If you're paying for Pro (4,500 credits monthly) but consistently use only 500 credits, downgrade to Standard instead. If you're on a yearly plan and realize you'll never use the service again, you might still cancel despite no refund, because stopping the bleed is better than wasting the full year.

You should also cancel if you've found a cheaper alternative. If Hailuo Ai costs SGD$25/month and a competing service costs SGD$10/month for similar features, the maths favour switching.

Common mistakes people make when cancelling hailuo ai

We've seen countless customers stumble during cancellation and end up charged for another month or lose important work. Learn from their mistakes.

Mistake 1: thinking the app uninstall is cancellation

Deleting the Hailuo Ai app from your phone does not cancel your subscription. Your credit card is still charged every month. The uninstall simply removes the app icon from your home screen. You must follow the cancellation steps outlined above (via web, Apple, or Google) to actually stop the billing. Stopee has documented hundreds of cases where customers believed deleting the app cancelled their subscription and were shocked to see recurring charges months later.

Mistake 2: cancelling before retrieving your work

Once your subscription ends, you lose access to the Hailuo Ai platform. Any unsaved or undownloaded content is still on the platform's servers, but you can't access it without a new subscription. Before you cancel, export or download everything you've created. Go to your account, find the "Downloads" or "Archive" section, and save files to your computer.

Mistake 3: assuming email support is the same as web cancellation

If you email support@hailuo-ai.art requesting cancellation but never cancel via the web dashboard, your subscription may still be active. Email requests are handled by support agents, which takes longer and sometimes gets lost in the queue. Always confirm the cancellation status in your web account within 48 hours of emailing support.

Mistake 4: missing the 14-day refund window

You have 14 days from purchase to cancel and claim a refund under Singapore consumer law, but only if you haven't substantially used the service. If you wait 20 days, you've lost your statutory right. Mark your calendar the day you subscribe. Set a phone reminder on day 12 if you're on the fence. Don't sit on the decision.

Mistake 5: not keeping cancellation receipts

If Hailuo Ai continues charging you after you cancelled, you need proof that you cancelled. Screenshots of the "Cancellation Confirmed" message, the email confirmation from support, or Apple/Google receipts are your evidence. Without this, the company can claim you never cancelled, and you're left paying to reverse the charge. File these in a folder or cloud storage immediately after cancelling.

Checklist before and after cancellation

Use this checklist to ensure you don't miss anything.

Before you cancel

• Check your billing date. Cancel before the next charge date to avoid paying another month.
• Download or export all your created content and projects.
• Take screenshots of your account settings, subscription status, and remaining credits.
• Note your cancellation date, next renewal date, and plan name.
• Verify if you're eligible for a refund (within 14 days, unused credits, defective service).
• If you signed up via Apple or Google, decide whether to cancel via their platforms or Hailuo's web dashboard (both work, but web is often faster).

After you cancel

• Receive and save the cancellation confirmation email from Hailuo, Apple, or Google.
• Log in to your Hailuo Ai account after 24 hours and verify your subscription status shows "Cancelled" or "No active subscription".
• Log in to Apple Settings or Google Play and confirm Hailuo Ai no longer appears under active subscriptions.
• Check your bank or credit card statement after one week to confirm no new charge appears.
• If a charge appears after cancellation, contact Stopee for help disputing it or escalating to your bank.
• If you requested a refund, follow up via email if you don't hear back within 7-10 days.
• Keep your cancellation receipts and proof of refund (if applicable) for at least 12 months.

Compare hailuo ai to alternatives before you cancel

Before you exit, consider whether switching to a competitor might solve your problem rather than cancelling altogether. Stopping your service entirely means losing your account history, but moving to another platform means keeping the service active.

Escalation: what to do if hailuo ai refuses to cancel or refund

Most cancellations go smoothly, but occasionally the company delays, ignores your request, or refuses a refund you're entitled to. Here's your escalation path.

Step 1: send a formal written request

Email support@hailuo-ai.art with the subject "Formal Cancellation/Refund Request - [Your account email]". Include your full name, account email, order number (if available), date of purchase, and the reason for cancellation or refund claim. Reference the relevant law: "I am exercising my rights under Singapore's Consumer Protection (Fair Trading) Act, Section [relevant section], and request cancellation/refund by [date 7 days from sending]."

Send via email and keep a copy. This creates a documented record.

Step 2: follow up after 7 days

If you don't receive a substantive response within 7 days, send a follow-up email citing the original date and stating that non-response may result in an escalation to CASE (Consumers Association of Singapore).

Step 3: escalate to CASE

If Nanonoble Pte. Ltd. (the company behind Hailuo Ai) ignores you or refuses your refund claim, contact the Consumers Association of Singapore. CASE offers free mediation for consumer disputes under SGD$30,000. Visit case.org.sg, fill out their online complaint form, and upload your evidence (emails, screenshots, receipts). CASE will contact Hailuo Ai on your behalf and facilitate a resolution.

Step 4: chargeback with your bank or credit card provider

If CASE mediation fails or takes too long, contact your bank or credit card company. Request a chargeback for "unauthorised charges" (if the company charged you after you cancelled) or "services not provided" (if the service was defective). Your bank can reverse charges within a set window (typically 120 days from the transaction date).

Provide your bank with all documentation: emails, cancellation receipts, proof of the defect, and CASE complaint reference number if applicable. Your bank will investigate and may refund you while they investigate.

Why stopee exists and how we can help further

Stopee was built because subscription cancellation is deliberately made hard by companies that want to trap you. Our team of consumer advocates has helped thousands of users navigate SaaS platforms, resolve billing disputes, and claim refunds owed under consumer law.

If you've cancelled Hailuo Ai but a charge reappears, if the company refuses your refund claim, or if you're unsure whether you qualify for a refund under Singapore law, Stopee can help you escalate the issue, draft formal complaint letters, and guide you through CASE or chargeback processes. Visit Stopee.com to explore how we've helped thousands of consumers cancel unwanted subscriptions and recover money they didn't think they could get back. We're here to shift the power back to you.

Key takeaway and next steps

Cancelling Hailuo Ai is straightforward if you follow the method that matches your subscription source: the web for direct signups, Apple Settings for App Store subscriptions, and Google Play for Android. You have consumer rights under Singapore law, including a 14-day cancellation window and refund eligibility for defective services.

Start by identifying where you subscribed. Cancel using the step-by-step method provided in this guide. Verify the cancellation within 48 hours. Request a refund if you're within 14 days or the service is broken. Keep all receipts. If Hailuo Ai refuses, escalate to CASE or your bank. Stopee has helped thousands of consumers cancel and claim refunds by following these exact steps, and you can too.

Contact information for nanonoble pte. ltd.

Nanonoble Pte. Ltd. is the Singapore-registered company that operates Hailuo Ai. For cancellation, refund requests, or data deletion, contact:

• Email: support@hailuo-ai.art
• Billing and refunds: billing@hailuo-ai.art (if available)
• For escalation under Singapore law: Consumers Association of Singapore (CASE), case.org.sg, or call 1800-6100-6