Manage Hiri

How to cancel hiri and understand your rights in singapore

What hiri is and why you might want to leave

Hiri is a subscription-based email client designed to help you manage work email with built-in productivity tools like task management and calendar integration. The Dublin-based company (registered at Dogpatch Labs, Ireland) sells directly via its website and through major app stores including Apple App Store and Google Play.

You might consider cancelling Hiri if you find the email client doesn't fit your workflow, you prefer a free alternative, or the subscription cost no longer justifies the features you use. Whatever your reason, Stopee is here to guide you through the cancellation process step by step.

Core features of hiri

Hiri's main selling points include a focused inbox that filters distractions, email-to-task workflows that turn messages into action items, and continuous access to new features for active subscribers. The service positions itself as a productivity-first email solution for professionals managing high-volume inboxes.

If these features no longer serve your needs, or if you've found a better alternative, cancelling is straightforward once you know where to look.

Pricing in singapore

Hiri publishes prices in USD on its official website, but as a Singapore user, you'll pay in SGD. Here's what you're paying for:

Pro tip: These SGD figures are approximate conversions from Hiri's USD pricing (US$39 annually or US$119 one-time). Exchange rates fluctuate, so your actual charge may differ slightly depending on your bank's conversion rate on the day of purchase.

How to cancel hiri based on where you subscribed

Your cancellation route depends entirely on which platform you used to buy Hiri. Stopee recommends identifying your purchase method first, then following the exact steps for that method to avoid delays or failed cancellations.

If you subscribed via apple app store

App Store subscriptions renew automatically unless you cancel them directly through your Apple account. This is the fastest cancellation route and requires no contact with Hiri support.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner.
3. Select Subscriptions from the menu.
4. Find and tap Hiri in your active subscriptions list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted.
   • Apple will display your final renewal date - note this date carefully.
   • You retain full access to Hiri until that date passes.
7. Take a screenshot of your cancellation confirmation for your records.

Warning: Do not delete the Hiri app itself - deleting the app does not cancel your subscription. Cancellation happens only in the App Store settings, not on your device.

If you subscribed via google play

Android users who bought Hiri through Google Play follow a similar process. Your subscription lives in Google Play's billing system, not within the Hiri app itself.

1. Open the Google Play app on your Android device or visit play.google.com in a web browser.
2. Tap or click your profile icon in the top right.
3. Select Payments and subscriptions (on browser) or Manage subscriptions (on app).
4. Tap Manage subscriptions if you selected Payments and subscriptions.
5. Find and tap Hiri in your list.
6. Tap Cancel Subscription at the bottom.
7. Choose your cancellation reason from the dropdown (optional but helpful for the company).
8. Tap Continue to confirm.
   • Google Play will show your final billing date.
   • Write down this date or screenshot it.

Pro tip: Google Play sometimes offers a discount or pause option before you cancel. You can ignore these offers and proceed directly to cancellation if you're certain you want to leave.

If you subscribed directly on hiri's website

Web subscriptions purchased directly from hiri.com do not appear in app store settings, which means you cannot cancel them through Apple or Google. You must contact Hiri support directly.

1. Visit the Hiri support page or look for a "Contact us" link on hiri.com.
2. Select the support or billing contact option - this may be a contact form, email address, or support ticket system.
3. Write a clear cancellation request.
   • Include your account email address and full name.
   • State: "I wish to cancel my Hiri subscription effective immediately" or on your next renewal date (your choice).
   • Keep the tone professional but direct.
4. Submit your request and wait for a response from support.
5. Save the support ticket number, email confirmation, or any reply from Hiri as proof of your cancellation request.
6. Monitor your account or email for a confirmation that your subscription has ended.

Warning: Hiri's public cancellation documentation for web subscriptions is limited. If you do not receive a response within 7 business days, escalate your request or consider using the consumer rights route outlined below.

What happens after you cancel hiri

Cancelling your subscription triggers a series of changes to your account access and billing. Understanding these changes prevents confusion and ensures you're not charged again by accident.

Your access after cancellation

In most cases, you retain full access to Hiri and all its features until the end of your current billing period. This is standard practice across subscription apps and applies to Hiri as well.

If you cancelled an annual subscription mid-year, you can use Hiri normally for the remainder of that year. If you cancelled a monthly subscription, you have access for the final month you paid for. After the billing period ends, your access stops and you cannot log in.

Write down your final access date so you're not surprised when your login no longer works.

Stopping future renewals

Once you cancel through the app store or Hiri support, no further charges should hit your payment method. Automatic renewal is disabled immediately (or confirmed by support for web subscriptions).

Check your payment method's transaction history in the weeks after cancellation to verify no new charges appear. If a charge does appear after your cancellation date, screenshot it and contact your bank immediately.

Your email and data

Hiri does not publish a detailed data retention or deletion policy on its website. After your access expires, the status of your emails, tasks, and account data is unclear from public information.

If preserving your data matters to you, export or back up any important emails, tasks, or contact information before your final access date passes. If you need clarity on whether Hiri deletes your data after cancellation, contact support with this specific question before you cancel.

Refunds and chargebacks in singapore

Understanding Singapore's consumer protections and Hiri's refund stance helps you decide whether to pursue a refund or accept the loss.

What hiri's refund policy states

Hiri does not publish a clear 14-day cooling-off period or standard refund policy on its pricing page. This is a red flag for transparency and suggests the company takes a strict no-refund stance.

Multiple user reviews online report that Hiri does not refund unused subscription periods, even if you cancel shortly after purchase. If you request a refund, expect resistance or silence from support.

Your rights under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act provides you with some protection, though it depends on how you purchased Hiri and your reason for cancelling.

• If you bought via Apple App Store or Google Play: These platforms have their own refund policies. Apple allows refunds within 14 days of purchase if you request them through App Store support; Google Play offers a similar window. Contact the app store directly, not Hiri.
• If you bought directly from Hiri's website: Singapore's Fair Trading Act requires traders to provide goods and services with reasonable care. If Hiri failed to deliver on its promises (for example, the email client is broken or unusable), you may have grounds for a complaint.
• Unauthorised or fraudulent charges: If you were charged without authorising it, or if someone else used your payment method, contact your bank immediately and request a chargeback. Your bank takes unauthorised charges seriously.

Stopee advises against hoping for a refund from Hiri itself. Instead, work with the app store or your bank if you have legitimate grounds to dispute the charge.

How to pursue a chargeback if needed

If Hiri refuses a refund and you believe the charge is unfair, your payment provider (bank or credit card issuer) can help.

1. Contact your bank's fraud or disputes department.
2. Explain that you cancelled Hiri but were charged after cancellation, or that the service did not work as described.
3. Provide evidence: screenshots of cancellation confirmations, emails from support, or proof of the charge.
4. Your bank will investigate and may reverse the charge on your behalf.

Pro tip: Chargebacks take 30-90 days to resolve. Keep all evidence safe during this time.

Common mistakes to avoid when cancelling hiri

Cancelling a subscription sounds simple, but one small misstep can leave you paying for another renewal. Stopee wants you to avoid these costly traps.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Hiri from your device does nothing to stop renewal charges. Your subscription lives on Hiri's servers or the app store's billing system, not on your phone. Deleting the app is like throwing away a bill - the debt remains.

Always cancel through the app store or Hiri support first, then delete the app if you wish.

Mistake 2: forgetting your renewal date

If you forget when your subscription renews, you might not notice an unexpected charge. Set a phone reminder for one week before your final billing date so you can confirm the charge never appears.

Mistake 3: cancelling a web subscription without keeping proof

If you bought directly from hiri.com and cancel via email or support form, save every piece of evidence. Support tickets, confirmation emails, ticket numbers, and dates all protect you if you're charged again.

Mistake 4: not checking which platform you used

If you buy through an app store but try to cancel on Hiri's website (or vice versa), your cancellation fails silently. You'll discover this weeks later when an unexpected charge appears. Verify your purchase method now before attempting to cancel.

Your cancellation checklist for hiri

Use this checklist to ensure you've covered every step and protected yourself from unexpected charges.

Step	Completed	Notes
Identify where you subscribed (App Store, Google Play, or website)	Yes / No	Write it down
Follow the correct cancellation steps for your platform	Yes / No	Use the section above that matches your method
Screenshot or save your cancellation confirmation	Yes / No	Essential if you need to dispute later
Note your final access date or last billing date	Yes / No	Set a reminder to verify no charge appears after this date
Check your payment method 7-14 days after cancellation	Yes / No	Confirm no new Hiri charge has appeared
Contact your bank if an unexpected charge appears	Yes / No	Request a chargeback with proof of cancellation

Why stopee helps you cancel with confidence

Cancelling Hiri should take minutes, not hours of searching for a cancellation button or contact email. Stopee has helped thousands of consumers cancel subscriptions across dozens of platforms, and we've seen every trick companies use to make cancellation difficult.

Our guides cut through the confusion and give you the exact steps, timing, and consumer rights you need. If Hiri doesn't respond to your cancellation request or charges you after you've cancelled, Stopee's guides arm you with the knowledge to escalate to your bank or Singapore's consumer authorities.

Visit stopee.com for guides on cancelling hundreds of other subscriptions, and bookmark Stopee for future cancellations. You've got this.

Contact information and escalation

Hiri support and company address

If you need to contact Hiri directly for cancellation, billing issues, or data deletion, use these channels:

• Website support: Visit hiri.com and look for a "Contact" or "Support" link (typically in the footer or help section).
• Company address: Hiri Inc., Dogpatch Labs, Dublin, Ireland (registered office; no direct customer service address has been published).
• Email: Check the Hiri website for a support email address; if none is listed publicly, use the website's contact form.

Warning: Hiri's publicly available contact details are minimal. If you don't receive a response within 10 business days, escalate to your bank or app store (Apple or Google) rather than waiting longer.

Singapore consumer rights escalation

If Hiri ignores your cancellation request or refuses a legitimate refund, you have consumer protection options in Singapore:

• Consumer Association of Singapore (CASE): Visit case.org.sg to lodge a complaint or seek advice on fair trading issues. CASE can mediate disputes and escalate to regulatory bodies if needed.
• Your payment provider: Contact your bank's dispute resolution team if you were charged unfairly or after cancellation.
• Personal Data Protection Act (PDPA): If Hiri refuses to delete your personal data after cancellation, you can lodge a complaint with Singapore's Personal Data Protection Commission (PDPC).

Stopee recommends exhausting direct contact with Hiri first, then escalating through your bank or CASE if the company refuses to respond. You have rights, and these channels exist to protect you.