Manage Hypic

How to cancel hypic and claim your refund in singapore

What hypic is and why you might want to cancel

Hypic is a subscription-based photo editing and marketing tool that delivers premium filters, AI-powered editing capabilities, templates, and an ad-free experience across mobile and web platforms.

You can access Hypic as a mobile app on iOS and Android, or through a web browser. The service operates on tiered paid plans with monthly, annual, and lifetime purchase options, depending on how you want to commit to the platform.

What hypic does

Hypic serves professionals and casual users who need image retouching, bulk editing, AI art generation, and watermark removal to create polished, marketing-ready visuals. You subscribe to unlock these premium features at different price points.

The subscription you choose affects how you cancel and request refunds. This matters because each platform-Apple App Store, Google Play Store, or Hypic's own web service-has different cancellation flows and refund timelines. At Stopee, we help you navigate these differences so you cancel without losing money or access.

Why cancelling early matters in singapore

If you discover Hypic does not meet your needs, or you need to pause spending, Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel and claim refunds for goods and services that fail to deliver what you were promised.

Early cancellation can preserve your money, especially if you purchased an annual plan. Stopee has helped thousands of consumers in Singapore recover refunds from software subscriptions by understanding the correct cancellation pathway for their platform.

Hypic pricing and plan comparison

You should understand what you are paying for before you commit-and what you lose if you cancel early.

Actual pricing in Singapore Dollars (SGD) will differ based on regional conversion tiers set by Apple and Google. Check your App Store or Google Play Store to see the exact SGD amount you are paying.

Your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act gives you legal grounds to cancel and claim refunds if Hypic fails to provide the service you purchased.

What the law says about refunds

Under Singapore law, you have the right to expect that any service you pay for will be fit for purpose and performed with reasonable care. If Hypic does not work as advertised, or if the app crashes repeatedly, or if AI features fail to function, you can argue that the service is not fit for purpose.

The Competition and Consumer Commission of Singapore (CCCS) enforces these rights. If Hypic refuses to refund you after you lodge a formal complaint, you can escalate to the CCCS as your final arbiter.

The 14-day cooling-off period

Hypic's own terms of service state that you receive a full refund within 14 calendar days of subscription start if you have not used Premium Services.

This window is critical: if you cancel within 14 days of purchase and have not substantially used the app, Hypic must refund you in full. Mark your calendar. After 14 days, Hypic may refuse a refund unless you meet other legal grounds (failure of service, misleading advertising, etc.).

How to cancel hypic on each platform

Your cancellation method depends entirely on where you bought your subscription. Choose the platform you used to purchase.

Cancel hypic on iOS through the apple app store

If you subscribed via your iPhone or iPad, you must cancel through Apple's subscription management system. Hypic cannot process iOS cancellations directly.

1. On your iPhone or iPad, open the Settings app and tap your Apple ID profile at the top.
2. Select Subscriptions.
3. Find and tap Hypic in the list of active subscriptions.
4. Tap Cancel Subscription and confirm your choice.
5. You will see a confirmation screen. Your subscription remains active until the end of your current billing period.
6. Take a screenshot of the confirmation as proof of cancellation for your records.

Pro tip: Apple processes cancellations instantly in the app, but refunds can take 5-10 business days to appear in your bank account. Keep your confirmation screenshot to prove you cancelled within the 14-day window if you need to dispute a charge later.

Warning: If you delete the Hypic app without cancelling the subscription first, your subscription will continue to auto-renew. Always cancel in Settings before uninstalling.

Cancel hypic on android through google play store

Android subscriptions are managed by Google, not Hypic. You cancel by opening the Google Play Store and navigating to your subscription settings.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Hypic and tap it.
5. Tap Cancel subscription and confirm when prompted.
6. Your access continues until the current billing period ends.
7. Save your confirmation screen for proof.

Pro tip: Google Play refunds typically process within 3-5 business days after cancellation. If you are within the 14-day refund window, email Hypic support at hypic.support@bytedance.com with your Google Play order receipt to request a refund manually-sometimes Google approves refunds faster with merchant support.

Warning: Auto-renewal can restart if you reinstall the app without renewing your subscription. Always manage your subscription in Google Play settings, not in the app itself.

Cancel hypic on the web

If you subscribed directly through Hypic's website, you must cancel through your account settings. This process varies depending on whether Hypic offers a visible account management page.

1. Log in to your Hypic account on their web platform.
2. Navigate to Settings, Account, or Subscription settings (these may be labelled differently).
3. Look for a Cancel Subscription, Delete Account, or Manage Billing option.
4. If you find a cancellation option, click it and confirm your choice.
5. If no cancellation option is visible in the settings, you must contact Hypic support directly.

Important note: Hypic's current operational status in Singapore is unclear. The Singapore-registered entity HYPIC (SINGAPORE) PTE LTD at International Plaza has been struck off and is unlikely to be operational for cancellations. Your primary contact point is HYPIC HQ in Karachi, Pakistan. This delay in response times is a significant risk. At Stopee, we recommend you attempt web cancellation first, then immediately escalate to the CCCS if Hypic does not respond within 14 days.

Email Hypic support at hypic.support@bytedance.com with the following information:

• Your full name and email address associated with your Hypic account
• Your order reference number or transaction ID (from your receipt or email confirmation)
• The purchase date and amount you paid
• A clear statement: "I request immediate cancellation of my Hypic subscription and a full refund if within 14 days of purchase"
• Your phone number (local Singapore mobile preferred)

Pro tip: Send your cancellation email registered mail or use an email service that provides read receipts. This creates a paper trail if Hypic later claims it did not receive your request.

What happens after you cancel hypic

Understanding your access timeline after cancellation prevents frustration and helps you plan alternatives.

How long you retain access

Once you cancel a subscription purchased through Apple or Google, you retain full access to Hypic's features until the end of your paid billing period. You do not lose functionality immediately.

For web-based cancellations, the access end date varies depending on Hypic's processing. Always confirm with their support team exactly when your access ends so you can plan accordingly.

Stopping future charges

Cancellation immediately stops auto-renewal. No further charges will hit your credit card or payment method after your current period expires. However, cancellation does not automatically trigger a refund for the current period-even if you cancel on day one of a monthly subscription.

This is why the 14-day refund window matters. If you cancel within 14 days and have not substantially used the service, you can claim a refund. After 14 days, you are typically entitled only to retain access until the end of the billing period you already paid for.

How to prevent accidental reactivation

Keep your cancellation confirmation email or screenshot for at least 90 days. If a charge reappears after cancellation, you can show your proof and demand a reversal through your bank or payment provider.

Do not assume the subscription is gone. Monitor your bank statement for the next 3-4 billing cycles to confirm no unexpected charges occur. If they do, report the charge as unauthorized to your bank immediately.

Refund eligibility and how to claim

Your refund depends on when you cancel and which platform you used.

Hypic's official refund policy

Hypic's terms of service (available at their official website) state that you qualify for a full refund within 14 calendar days of subscription start if Premium Services have not been used. This is your clearest legal ground for a refund.

After 14 days, Hypic typically does not offer refunds for used subscriptions, but you may still have recourse under Singapore law if the service failed to meet the Consumer Protection (Fair Trading) Act standards.

App store refunds (iOS)

Apple processes refunds for App Store subscriptions directly. You cannot claim a refund from Hypic if you purchased through iOS.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon and select Purchase History.
3. Find your Hypic subscription, tap it, and select Report a Problem.
4. Choose I would like a refund and explain briefly (e.g., "App did not work as described" or "Cancelled within 14 days, no use").
5. Apple reviews your request and typically approves or denies within 48 hours.

Pro tip: Apple favours refunds if you cancel within 14 days. If you cancel after 14 days, your chances of approval drop significantly unless you can prove the app was defective or misleadingly advertised.

Google play refunds (Android)

Google Play allows you to request a refund directly from your order history. Similar to Apple, you have the best chance within 14 days.

1. Open Google Play Store and tap your profile icon.
2. Select Payments and subscriptions, then Purchases.
3. Find your Hypic subscription and tap Request a refund.
4. Select your reason and submit. Google processes requests within 24-48 hours.

Warning: If you request a refund and then resubscribe to Hypic, Google may flag your account as a refund abuser and deny future refund requests. Only request a refund if you genuinely do not intend to use the service.

Web purchase refunds

If you purchased directly from Hypic's website, you must request a refund from Hypic support, not from a payment processor. Email hypic.support@bytedance.com with your order details and cancellation request within 14 days of purchase.

Include your invoice number, purchase date, and a statement that you are requesting a refund under the 14-day no-use policy. Allow 7-10 business days for a response. If Hypic refuses without reason, you can escalate to the CCCS (link in final section).

Common cancellation mistakes to avoid

We understand cancellation feels urgent and stressful, especially when charges are happening. Here are the pitfalls that cost you money.

Deleting the app instead of cancelling the subscription

This is the most common and costly mistake. Removing Hypic from your phone does not cancel your subscription. Your payment method will be charged again at the next billing date.

Always cancel through Settings (iOS) or Google Play Store (Android) or your account (web) before you uninstall. Only after you see a cancellation confirmation should you delete the app.

Missing the 14-day refund window

If you discover Hypic is not for you, do not wait. Fourteen days passes quickly. After that window closes, Hypic's obligation to refund diminishes sharply.

Calculate your purchase date now. If you bought Hypic more than 14 days ago, your refund claim becomes harder-though not impossible if the service was defective or misrepresented.

Not keeping cancellation proof

A screenshot or email confirmation of your cancellation is your proof if a charge reappears or if you need to escalate to your bank or the CCCS.

Take a screenshot of your cancellation confirmation immediately. Save the confirmation email from Apple, Google, or Hypic. Store these files safely for at least 6 months.

Contacting only the app, not the payment platform

If you bought through Apple or Google, those platforms are responsible for processing refunds, not Hypic. Do not email Hypic asking for an app refund if you purchased on iOS or Android. Contact Apple Support or Google Play Support instead.

Hypic can only refund subscriptions purchased directly through their website.

Assuming silence means denial

If Hypic does not reply to your cancellation or refund request within 14 days, do not assume your request was denied. Escalate immediately to the CCCS and to your bank or payment provider. The law requires Hypic to respond; silence does not absolve them of your refund right.

Checklist before you cancel hypic

Use this checklist to ensure you cancel correctly and protect your refund claim.

• Note today's date and calculate your purchase date. Are you within 14 days?
• Locate your original receipt or confirmation email showing the purchase price and date.
• Identify your subscription platform: iOS, Android, or web?
• Log in to your Hypic account (if web-based) or your App Store/Google Play account to confirm your active subscription.
• Write down the exact amount you paid in SGD and USD if both are listed.
• Prepare a cancellation email draft (for web purchases) with your name, email, order ID, and cancellation request.
• Have a screenshot app or phone camera ready to capture confirmation screens after cancellation.
• Clear your calendar to complete cancellation today. Do not delay.

When to contact the CCCS for help

If Hypic refuses to cancel or refund you despite a valid claim, the Competition and Consumer Commission of Singapore is your enforcement tool.

Contact the CCCS if:

• Hypic does not respond to your cancellation request within 14 days
• Hypic denies a 14-day refund without reason or admits they processed your cancellation late
• A charge reappears after you cancelled
• Hypic claims the 14-day window does not apply despite their terms stating it does
• The service was falsely advertised (e.g., "unlimited edits" but with a file size limit)

The CCCS investigates consumer complaints and can compel Hypic to refund you. You can file a complaint via their website at www.cccs.gov.sg. Include your cancellation proof, receipt, and timeline of communications with Hypic.

Why stopee can help you cancel with confidence

Cancelling a subscription should be simple. Unfortunately, companies like Hypic often hide cancellation options or ignore refund requests to keep your money. Stopee has helped thousands of consumers in Singapore navigate these dark patterns, recover refunds, and cancel without losing access.

Stopee knows the laws protecting you, the timelines that matter, and the escalation points when companies push back. Whether you need help understanding your refund rights, drafting a cancellation email to Hypic, or escalating to the CCCS, Stopee is your resource.

Visit Stopee (stopee.com) to explore guides, templates, and your consumer rights across hundreds of subscriptions. Stopee empowers you to cancel on your terms, reclaim your money, and move forward.

Hypic support and contact details

Use these contact methods to cancel or dispute your subscription.

Primary contact address

HYPIC HQ, Karachi, Pakistan

Email: hypic.support@bytedance.com

Important: The Singapore-registered entity HYPIC (SINGAPORE) PTE LTD at International Plaza is struck off and no longer operational. All cancellations and refund requests must go through the Karachi office or your app platform (Apple/Google). Expect slower response times due to the international location.

Platform support

If you purchased on iOS, contact Apple Support: www.apple.com/support

If you purchased on Android, contact Google Play Support: support.google.com/googleplay

For web purchases, email hypic.support@bytedance.com with your order details.

Escalation (if hypic refuses)

Competition and Consumer Commission of Singapore (CCCS)
Website: www.cccs.gov.sg
Complaint Portal: Available on their website
Hotline: 1800-6222 627

The CCCS enforces your consumer rights under the Consumer Protection (Fair Trading) Act. File a complaint if Hypic ignores your cancellation or denies a valid refund.