Manage Imobie

How to cancel imobie and claim your refund in singapore

What imobie is and why you might cancel

Imobie is a software company that builds data management tools for iOS and Android devices. Their main products help you back up files, transfer data between phones, recover lost files, and unlock devices. If you've purchased a subscription or one-time license and no longer need the service, you deserve a clear path to cancel without friction.

At Stopee, we've guided hundreds of Singaporean consumers through cancellation processes, and we understand that some software purchases don't deliver the value you expected, or your circumstances simply change. Whether your subscription auto-renewed when you didn't want it to, or the software didn't work as promised, you have rights-and Stopee is here to help you exercise them.

Common reasons you might cancel imobie

You may decide to cancel because you've finished transferring your data and no longer need the tool, the subscription renewed without your explicit consent, you found a free alternative that works better, or you discovered the software didn't solve your problem. All of these are valid reasons to exit, and none should come with hidden obstacles.

Your subscription status matters before you start

Check whether you purchased through Imobie's official website, the Apple App Store, Google Play, or a payment platform like PayPal or Stripe. This determines which cancellation path you'll follow and where your refund comes from. Stopee recommends keeping your order confirmation email nearby-you'll need your Order ID to cancel directly through Imobie.

Your consumer rights in singapore and why they matter

Singapore's Consumer Protection (Fair Trading) Act grants you specific protections when you buy software remotely-including a 14-day cooling-off period for qualifying purchases.

The 14-day cooling-off period explained

If you bought your Imobie subscription online and didn't receive the activation code or download link in person, you have the right to cancel within 14 days without providing a reason. This is your statutory right under Singapore law. Keep your purchase confirmation and any correspondence with Imobie to prove your purchase date-this date starts the clock on your 14-day window.

Imobie's own refund policy may actually give you longer than 14 days (up to 60 days for annual plans), so you can claim whichever protection is more generous. Stopee advises documenting everything: screenshots of your account, email confirmations, and payment receipts. If Imobie refuses to honour the statutory cooling-off period, you can escalate to the Consumers Association of Singapore (CASE) for mediation.

What counts as a "remote contract"

A remote contract is any purchase made without face-to-face contact-which includes all online software purchases. Your Imobie subscription qualifies. The cooling-off period applies unless Imobie can prove you specifically requested immediate access to the software before the 14-day window ended. If they did provide immediate access and you used it, the cooling-off right may not apply-but their money-back guarantee (30 to 60 days) likely still will.

How to cancel imobie step by step

Your cancellation method depends on how and where you bought your subscription. Follow the path that matches your purchase.

Cancelling a direct imobie website purchase

If you bought directly from imobie.com using a credit card, PayPal, or Stripe, cancel through Imobie's official cancellation page.

1. Visit the Imobie cancel subscription page at imobie.com/support/how-to-cancel-subscription.htm (bookmark this-it's your fastest route).
   • You'll see a form asking for your Order ID or reference number.
   • Your Order ID appears in your purchase confirmation email-search your inbox for "Imobie" or "order" to find it quickly.
2. Enter your Order ID exactly as shown in your email.
   • Double-check for spaces or dashes-even small typos will cause the form to reject your request.
3. Click "Submit" and review the cancellation summary.
   • Imobie will show you which product, subscription term, and current status you're cancelling.
   • Read this carefully to ensure you're cancelling the correct license.
4. Click "Confirm" to finalize the cancellation.
   • Cancellation is processed immediately. Your future billing stops right away.
   • Access to premium features typically continues until the end of your current paid period (e.g., if you're in month 6 of a 12-month plan, you can use the software until month 12).
5. Check your email within 5 minutes for a cancellation confirmation.
   • Warning: If you don't receive a confirmation email, cancel again or contact Imobie support directly. Don't assume silence means cancellation-it doesn't.
   • Save this confirmation email; it's your proof of cancellation and your strongest tool if a charge appears later.

Cancelling an apple app store subscription

Apple handles all App Store subscription cancellations. Imobie cannot cancel this for you, so you must cancel directly in your Apple settings.

1. Open the Settings app on your iPhone or iPad.
   • On iPhone running iOS 13.7 or later, tap your name at the top of Settings.
   • On iPad, Settings > [Your Name].
2. Tap "Subscriptions" (you may need to scroll down to find it under "iTunes and App Stores").
   • This shows all your active subscriptions across all Apple services.
3. Find "Imobie" in the list and tap it.
   • If you don't see it, you either don't have an active Imobie subscription on this Apple ID, or you may be signed into a different Apple account. Log out and log back in with the account you used to purchase.
4. Tap "Cancel Subscription" (the exact wording varies slightly by iOS version, but the button is always on this screen).
   • Apple will ask you to confirm. It may also offer you a discount to stay-decline unless you genuinely want to keep the subscription.
5. Confirm the cancellation.
   • Your subscription cancels at the end of your current billing period. You keep access to premium features until that date.
   • Apple sends you a cancellation confirmation email; check your inbox to verify.

Pro tip: If you can't find your Imobie subscription under Subscriptions, check your Apple ID's "Purchase History" to confirm you actually bought it through the App Store. If you bought it through Imobie's website instead, you need to use the direct cancellation method (listed above), not the App Store method.

Cancelling a google play subscription

Google Play subscriptions must also be cancelled through Google's system, not Imobie directly.

1. Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top right corner.
2. Tap "Payments and subscriptions" > "Subscriptions".
   • This shows all active subscriptions on your Google Play account.
3. Select "Imobie" from the list.
   • If it's not there, you don't have an active subscription under this Google account. Check whether you purchased under a different Google account or through a different platform.
4. Tap "Cancel subscription".
   • Google will ask for a cancellation reason (optional but helpful for their records).
5. Confirm the cancellation.
   • Your subscription ends at the end of your current billing cycle. You retain access to paid features until that date.
   • Google sends a confirmation to your registered email.

Warning: Google Play may attempt to persuade you to stay by offering a discounted renewal. Ignore this unless you genuinely want to continue. Your cancellation is final once you confirm it.

Cancelling a PayPal, stripe, or credit card subscription

If you paid through PayPal or Stripe, you have two cancellation options: cancel through Imobie's website (Method 1, above) or cancel directly through your payment provider.

Stopee recommends using Imobie's cancellation page first, as it's the fastest. But if that fails, escalate to your payment provider:

• PayPal: Log into paypal.com, go to Settings > Automatic Payments, find the Imobie subscription, and click "Cancel".
• Stripe: If you set up recurring billing through a Stripe merchant, you may not have direct access to cancel in Stripe itself. Return to Imobie's cancellation page, or contact Imobie support with your Order ID.
• Credit card (direct charge): Some Imobie purchases charge directly to your card without using PayPal or Stripe. If so, use Imobie's website cancellation form. If the charge repeats after cancellation, contact your bank to dispute the transaction (see Refunds section below).

What happens immediately after you cancel

Cancelling your Imobie subscription doesn't delete your data or account overnight-understand what changes and what stays the same so you can plan accordingly.

Your access to the software after cancellation

After you cancel, your future billing stops immediately. But your ability to use the software depends on when your current billing period ends. If you paid for a 12-month annual plan and cancel on month 3, you keep full access to premium features until month 12 (the end of your paid period). When month 12 ends, the software reverts to free features only (if Imobie offers a free tier), or it stops working entirely if you bought a one-time license.

Always screenshot or export any data you've created with Imobie before your access expires. Don't count on retrieving files from their servers after your subscription ends.

Your data, files, and local storage

Cancelling does not automatically delete any files you created, backed up, or transferred using Imobie. Local files stored on your device remain untouched. However, if Imobie stored your data on their servers (for backup or cloud features), you may lose access to that cloud data once your subscription ends. Stopee strongly advises exporting all your data to your device or external storage while you still have access.

Your imobie account and activation codes

Your Imobie account remains active for future logins, but premium features will be locked. Keep your activation codes, license keys, and purchase receipts in a safe folder (email them to yourself, save them in a password manager, or print them). If you ever want to reactivate your subscription, these codes prove ownership and make reinstalling much faster.

Will you get a refund from imobie

Imobie offers refunds under their Money-Back Guarantee, but the window depends on how long your subscription is.

Imobie's official refund policy for website purchases

These refund windows apply only to purchases made directly through imobie.com. Acceptable refund reasons include accidental or duplicate purchase, non-receipt of activation code within 24 hours, unintended auto-renewal, or unresolved technical issues that Imobie's support team cannot fix within the guarantee window.

How to request a refund from imobie

If you're within the refund window, contact Imobie support directly. Email your Order ID, proof of purchase, and a brief explanation (e.g., "I purchased by accident" or "The software didn't work as expected"). Imobie typically processes refunds within 5 to 10 business days. Stopee recommends requesting your refund before cancelling, not after-this gives you clarity on timing and prevents miscommunication.

Refunds for app store and google play purchases

Apple and Google handle all refunds for subscriptions purchased through their platforms. Imobie cannot issue a refund directly.

• Apple App Store: Request a refund through Apple by going to Settings > [Your Name] > iTunes and App Stores > [Your name] > View Apple ID > Purchase History > find the Imobie charge > tap "Report a Problem". Apple typically refunds within 5 to 10 business days. You can request refunds for up to 90 days after purchase, though Apple is more lenient within the first 14 days.
• Google Play: Request a refund through Google Play. Go to play.google.com > Your account > Payments and subscriptions > Subscriptions > Imobie > Report a problem. You have 48 hours from the charge date to request a refund; after that, Google may decline the request but will still consider appeals if you have a strong reason (e.g., unintended auto-renewal, software malfunction).

Warning: App Store and Google Play refunds are not guaranteed beyond their stated windows. Request promptly and provide clear reasons. Stopee has seen disputes resolved faster when you cite the cooling-off period under Singapore law, especially if Imobie auto-renewed without explicit consent.

Imobie pricing and what you should pay in singapore dollars

Imobie lists prices in USD on their official website and does not display SGD pricing. Your bank or app store will convert USD to SGD at their own exchange rate at the time of transaction.

Always verify the final USD amount at Imobie's checkout page before confirming payment. Promotional discounts and regional offers can change weekly. Never trust unofficial price lists or third-party sellers-buy directly from imobie.com or authorized app stores.

Pro tip: Check the Imobie website for seasonal sales (often around Black Friday or Chinese New Year). Buying during a sale doesn't shorten your refund window-you still get 30 to 60 days depending on the subscription term, even if you paid a discounted price.

Common mistakes that delay or prevent cancellation

We understand the frustration of trying to cancel and hitting unexpected barriers. Here are the pitfalls Stopee sees most often-avoid them and your cancellation will go smoothly.

Forgetting your order ID or using the wrong email

Imobie's cancellation form requires your Order ID, not your email address. Many users try to submit their email and the form rejects it. Your Order ID is a unique code (usually 6 to 10 characters) found in your purchase confirmation email. If you've lost this email, check your bank or PayPal statement for the transaction description-Imobie transactions often include a reference number. If you still can't find it, contact Imobie support and provide your full name, email address, and the approximate purchase date.

Confusing website subscriptions with app store subscriptions

The most common cancellation mistake is trying to cancel an App Store subscription on Imobie's website, or vice versa. If you bought through the App Store, cancelling through Imobie's website will fail-you must cancel in Apple Settings. Similarly, Google Play subscriptions don't appear on Imobie's website. Check your purchase confirmation email; it will clearly state whether you bought from Imobie, the App Store, or Google Play.

Waiting too long to request a refund

Imobie's refund window closes fast: 7 days for monthly, 30 days for quarterly, 60 days for annual. Once that window ends, you lose your right to a refund under Imobie's guarantee-though you may still have options through Singapore's Consumer Protection Act or your payment provider. Submit your refund request within the first 48 hours of realizing you want to cancel. Stopee advises erring on the side of speed here.

Not cancelling before auto-renewal

Imobie auto-renews subscriptions on your billing anniversary. If your annual plan renews on the 15th of next month and you wait until the 16th to cancel, you've already been charged for another year. Mark your renewal date on your calendar (check your confirmation email or login to your Imobie account to see it). Cancel at least 3 days before renewal to guarantee the cancellation takes effect before the next charge.

Ignoring confirmation emails

After you cancel, Imobie sends a confirmation email. Losing or deleting this email means you have no proof of cancellation if a charge appears later. Save it, screenshot it, or forward it to yourself with an obvious subject line ("IMOBIE CANCELLATION CONFIRMED"). This email is gold if you ever need to dispute a charge with your bank.

Your cancellation checklist

Use this list to ensure nothing falls through the cracks.

• Identify where you bought Imobie: website, App Store, Google Play, PayPal, or Stripe.
• Locate your Order ID from your purchase confirmation email (search for "Imobie" in your inbox).
• Check your refund eligibility: are you within the 7, 30, or 60-day window?
• If eligible for a refund, request one before cancelling (not after).
• Use the cancellation method that matches your purchase platform (see How to Cancel section above).
• Complete the cancellation and receive on-screen confirmation.
• Check your email within 5 minutes for a confirmation message.
• Save the confirmation email in a dedicated folder or label it clearly.
• Export any critical data (backed-up files, photos, etc.) before your access expires.
• Mark the date your subscription expires (end of current billing period) in your calendar.
• Check your bank statement 10 days after cancellation to confirm no further charges appear.
• If a charge reappears, contact your bank immediately with your cancellation confirmation as proof.

Imobie contact details and escalation addresses

If cancellation through the website fails or Imobie refuses to honour your refund request, escalate directly to the company. Stopee recommends sending cancellation and refund requests by email so you have a written record.

Official imobie contact information

Primary contact (Hong Kong): Keeprix Limited is Imobie's official parent company. Their registered address for support and disputes is in Hong Kong-use this for formal cancellation requests and escalations.

Send cancellation and refund requests to Imobie's support email (found on their support page). Include your Order ID, purchase date, and reason for cancellation. Request written confirmation of receipt within 24 hours and resolution within 10 business days.

Alternative addresses for escalation:

• Chengdu corporate office (China): Imobie maintains a development office in Chengdu. If you don't receive a response from their primary support channel within 14 days, escalate your cancellation request to this address in writing.
• U.S. subsidiary (Newark, California): Imobie has a U.S. subsidiary in Newark, CA. If you've purchased a plan and experienced issues, escalating to this office can sometimes accelerate resolution, especially if you're outside Asia.

Note: Always attempt cancellation through Imobie's official website first. Physical mail escalations are slower, but they create a paper trail that's valuable if you need to dispute charges or seek mediation through CASE (Consumers Association of Singapore).

If imobie refuses to cancel or refund

In rare cases, Imobie may delay your cancellation or reject your refund request without valid reason. Singapore's Consumer Protection (Fair Trading) Act backs you up.

Your escalation path

Document all communications: cancellation requests, Imobie's responses, purchase receipts, and bank statements. If Imobie doesn't cancel within 5 business days of your request, or refuses a refund within your statutory or contractual window, contact the Consumers Association of Singapore (CASE). CASE offers free mediation between you and Imobie and has successfully resolved thousands of disputes. You can file a complaint at case.org.sg.

As a last resort, you can dispute the charge directly with your bank (if you paid by credit card). Provide your cancellation request, Imobie's refusal (if applicable), and your refund window proof. Your bank will investigate and may reverse the charge in your favour if Imobie cannot demonstrate that you agreed to the charge and are outside all refund windows.

Why stopee is your best resource for cancellation

Cancelling software subscriptions should be simple, but companies often make it deliberately hard. Stopee has helped thousands of consumers cancel Imobie, identify hidden charges, and recover refunds by understanding the exact process and consumer rights in Singapore.

This guide covers everything Imobie won't put on their homepage: the cooling-off period, refund windows per subscription term, escalation addresses, and what to do if they refuse to cancel. Bookmark this page, save it as a PDF, or share it with a friend who's stuck. Your cancellation is your right, and Stopee is here to make sure you get it-cleanly, legally, and on your terms.