Manage Invoice Simple

How to cancel invoice simple and protect your invoicing costs in singapore

What is invoice simple

Invoice Simple is a lightweight invoicing platform built for freelancers and small business owners in Singapore who need to create, send and manage invoices without unnecessary complexity. The app handles core invoicing tasks-templates, basic automation, cloud sync-across web, iOS and Android, letting you focus on your business rather than paperwork.

Where you can access invoice simple

You can use Invoice Simple as a web app or download mobile versions from the App Store (iOS) and Google Play (Android). Billing, features and pricing vary by platform. If you subscribe via the App Store in Singapore, you will see invoicing-specific pricing in SGD, while Android and web subscriptions operate under different fee structures. This fragmentation across platforms is exactly why you need a clear cancellation strategy before you commit.

Who invoice simple serves

The service targets freelancers, sole proprietors and small teams who send invoices regularly but don't need enterprise-level accounting software. It positions itself as the "simple" alternative to heavier platforms, which appeals to busy professionals in Singapore who want speed over features. However, simplicity in features does not always translate to simplicity in cancellation-a lesson Stopee helps thousands of consumers learn every month.

Your consumer rights when cancelling subscriptions in singapore

Before you cancel, you should understand the legal protections that apply to your subscription. Singapore's Consumer Protection (Fair Trading) Act gives you specific rights, and knowing them strengthens your position if Invoice Simple resists your cancellation or disputes a refund.

What the consumer protection (Fair trading) act covers

Under Singapore law, you have the right to fair dealing and protection against misleading or deceptive practices. If Invoice Simple makes claims about automatic billing, refund eligibility or cancellation ease that turn out to be false or unclear, you can challenge them. The Act also requires that subscription terms be transparent and not hidden in dense legal text. Stopee recommends documenting any unclear billing practices or cancellation obstacles you encounter, as these can become evidence if you need to escalate.

Your right to cancel and dispute charges

You have the right to cancel any subscription you no longer want, though the refund terms depend on Invoice Simple's stated policy and whether the service has already been fully delivered. If you cancel within a reasonable timeframe and Invoice Simple continues to charge you, you can dispute the charge with your bank or payment provider under Singapore's consumer protection framework. Additionally, if the cancellation process is intentionally made difficult or obscured, this may breach fair trading standards.

Invoice simple pricing in singapore

Understanding what you are paying helps you decide whether the service justifies its cost and whether cancelling now makes financial sense. Below is a breakdown of Invoice Simple's pricing across platforms, with Singapore rates where available.

Pricing breakdown by platform

Notice that the iOS monthly rate (S$10.98) is higher than equivalent web tiers. If you subscribed on the App Store expecting the same price as the website, you overpaid-a common trap Stopee flags for consumers. If you have been charged for several months at the higher rate, cancellation plus a refund request becomes urgent.

How to cancel invoice simple across all platforms

Cancellation is straightforward once you know where to look, but the method depends entirely on which platform hosts your subscription. Follow the steps for your specific setup to stop billing immediately and protect your payment method.

Cancel your web subscription

If you signed up directly on Invoice Simple's website and pay through their web billing system, follow these steps to cancel without losing access until your billing period ends.

1. Log in to your Invoice Simple account on the web using your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login screen to reset it.
2. Navigate to the Settings or Account menu (usually in the top-right corner of the dashboard).
   • Look for an option labeled "Subscription", "Billing" or "Plan".
3. Select "Cancel Subscription" or "Downgrade Plan".
   • Invoice Simple will ask you to confirm and may offer a discount to stay-you can ignore this.
4. Confirm the cancellation by clicking the final "Cancel" or "Yes, cancel my subscription" button.
   • Pro tip: Take a screenshot of the confirmation page or email for your records.
5. You will retain access to Invoice Simple until the end of your current paid billing period.
   • After that date, your account will revert to a free or limited tier (if available).

Cancel your iOS subscription via the app store

If you subscribed to Invoice Simple through the Apple App Store (including the "Invoice Maker Simple" variant), Apple handles your billing and cancellation, not Invoice Simple directly. This means your refund eligibility is governed by Apple's policies, not Invoice Simple's.

1. Open the Settings app on your iPhone or iPad.
   • Alternatively, open the App Store app and tap your profile icon in the top-right corner.
2. Tap "Subscriptions" (in Settings) or "Subscriptions" (in App Store).
   • You will see a list of all your active app subscriptions.
3. Find "Invoice Simple" or "Invoice Maker Simple" in the list and tap it.
   • If you see multiple Invoice Simple variants, verify which one is active by checking the renewal date.
4. Tap "Cancel Subscription" or "Cancel" at the bottom of the screen.
   • Warning: Do not tap "Delete App" first-that will not cancel the subscription.
5. Confirm the cancellation when prompted.
   • You will see a confirmation message; Apple will send a cancellation email to your registered account.
6. Your subscription will remain active until the end of the current billing period.
   • After the renewal date passes, the subscription will not renew and your App Store payment method will not be charged.

Cancel your android subscription via google play

Android subscriptions are managed through Google Play, which means Google's refund policies apply, not Invoice Simple's terms. You have 14 days from purchase to request a refund on Google Play, making early action critical if you want your money back.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top-right corner) to open the menu.
2. Select "Payments and subscriptions" and then "Subscriptions".
   • You will see all your active and inactive subscriptions.
3. Tap the Invoice Simple subscription you want to cancel.
   • Verify the subscription name, price and renewal date to ensure you are cancelling the correct one.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will show you the cancellation date (usually the next renewal date).
5. Confirm the cancellation when prompted.
   • You will receive a confirmation email from Google confirming the cancellation.
6. Access to Invoice Simple will continue until the paid period ends, then stop.
   • Pro tip: If you purchased the subscription within the last 14 days, request a refund immediately by selecting "Request a refund" instead of simply cancelling.

What happens after you cancel invoice simple

Cancellation does not mean instant loss of access. You need to understand the timeline and data retention rules so you are not surprised after the process completes.

How long you can still use the service

Once you cancel, Invoice Simple allows you to use the service until the end of your current billing period. If you pay monthly and cancel on the 15th of the month, you keep access until the end of that month. If you paid for a yearly subscription and cancel midway through, you still retain access for the remaining months you have already paid for. This grace period is built in to protect your work-invoices you create before the cancellation date remain accessible.

Automatic renewal will stop

Cancelling immediately halts automatic renewal. Invoice Simple and the relevant app platform (Apple or Google) will not attempt to charge you again after the current period expires. However, you are responsible for confirming the cancellation in your settings-do not assume the service has stopped charging just because you requested cancellation. Stopee advises checking your billing settings one week before the renewal date to confirm the status shows "Cancelled" and the next charge is blank.

Your invoices and data after cancellation

Invoice Simple retains your invoices and account data according to its data retention policy, even after you cancel. This is helpful if you need to reference old invoices for compliance or tax purposes. However, if you eventually delete your account, that data may be permanently removed. Export or download all critical invoices, payment records and business data before deleting the account to preserve them for your records.

Will you get a refund from invoice simple

Refund eligibility depends on where you subscribed, when you subscribed and which law applies. Be prepared for rejection from Invoice Simple itself, but know your escalation options.

Invoice simple's refund policy on the web

Invoice Simple's published terms state that subscription fees are non-cancelable and non-refundable for the entire billing term. This means if you paid for a month, Invoice Simple will not refund any portion of that payment, even if you cancel after one day. The company makes no exceptions for partial use or unused periods. This policy is common among SaaS providers but does not override your consumer rights under Singapore law.

Refund options for app store and google play purchases

If you subscribed via the App Store or Google Play, your refund eligibility is governed by those platforms' policies, not Invoice Simple's. Apple offers a 14-day refund window from the date of purchase, and Google Play also provides a 14-day refund period. Both platforms allow you to request a refund directly through their systems without needing Invoice Simple's approval. You do not have to accept Invoice Simple's "non-refundable" policy if the app platform gives you a better option.

1. For iOS: go to your App Store receipt, find the Invoice Simple charge, and tap "Report a Problem". Select "I'd like a refund for this purchase" and explain your reason. Apple typically responds within 48 hours.
2. For Android: open Google Play, go to your purchases, find Invoice Simple, tap the three-dot menu and select "Request a refund". You have 14 days from the purchase date. Google approves most refund requests if submitted within this window.

Legal exceptions and consumer protection leverage

Invoice Simple's non-refundable policy is not absolute. Under Singapore's Consumer Protection (Fair Trading) Act, if the service was not delivered as promised, or if the company misrepresented its features or cancellation process, you may have grounds to demand a refund. Additionally, if Invoice Simple's website or terms were misleading about refund eligibility or made cancellation deliberately difficult to find, you can escalate to the Consumers Association of Singapore (CASE). Stopee recommends documenting any misleading language or cancellation obstacles you encountered, as this evidence strengthens your complaint.

Common mistakes when cancelling invoice simple

Cancellation can feel straightforward, but one misstep leaves you paying for another month. Here are the traps Stopee sees repeatedly and how to avoid them.

Deleting your account before cancelling the subscription

This is the single most costly mistake. If you delete your Invoice Simple account before cancelling the active subscription, the system may continue to charge you, and you will lose the cancellation confirmation email or proof. Always cancel the subscription first through your account settings, wait for confirmation, and only then delete the account if you wish. Deleting the account is a separate action and should be your final step, not your first.

Assuming a refund will happen automatically

Neither Invoice Simple nor the app platforms automatically refund unused portions of your subscription. You must manually request a refund through the App Store or Google Play within 14 days if you want one. Web subscriptions rarely refund, so your only lever is a formal complaint to CASE if the service was misrepresented. Do not wait passively; take action within 14 days if a refund is your goal.

Not taking screenshots of the cancellation confirmation

If a dispute arises later and Invoice Simple claims you never cancelled, a screenshot of the cancellation confirmation page is your proof. Modern systems generate confirmation emails, but screenshots are faster to retrieve and harder to dispute. Take a screenshot of the final confirmation screen and save the cancellation email in a folder labeled "Subscription Cancellations" for future reference.

Forgetting to cancel on all platforms

If you subscribed on both the web and the App Store, you must cancel both subscriptions separately. Cancelling one does not cancel the other. Similarly, if you updated your subscription to a different plan, confirm that the old plan has been downgraded or cancelled. Check all three platforms (web, iOS, Android) in your settings to ensure no hidden subscriptions remain active.

Your cancellation checklist for invoice simple

Use this checklist to confirm you have completed every step and minimized the risk of surprise charges or data loss.

Next steps and taking control of your subscriptions

Cancelling Invoice Simple is only one step. The real power lies in regaining control of your recurring payments and understanding your consumer rights. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by arming them with knowledge about platform policies and legal protections. If Invoice Simple refuses to refund or continues to charge you after cancellation, escalate to CASE (the Consumers Association of Singapore) with your proof. You have the legal right to fair billing, and Stopee supports consumers in claiming that right every day.

Document everything, act within the 14-day refund windows on app platforms, and remember that your cancellation is final the moment you see the confirmation-not when the billing period ends. Take control of your invoicing costs today by following the steps above, and contact CASE if you encounter resistance. Stopee is here to guide you through every cancellation, every refund request and every consumer protection question that comes your way.

Contact information for escalation

If Invoice Simple disputes your cancellation or refuses a refund you believe you are entitled to, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 1800-6-CASE-1 (1800-622-7311). You can also file a complaint with the Ministry of Trade and Industry if you believe Invoice Simple has breached fair trading standards. Stopee recommends having your cancellation confirmation, payment receipts and any correspondence with Invoice Simple ready before you escalate.