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Cancel Itubego: Step-By-Step Guide
How to cancel itubego and claim your refund in singapore
What itubego is and why you might want to leave
Itubego is a subscription-based software service that lets you download videos and extract audio from streaming websites in high definition. The platform sells monthly subscriptions, annual plans, and lifetime licenses from its official website (priced in USD) and through third-party app stores.
You may be considering cancellation because you no longer need the software, found a cheaper alternative, or purchased it by mistake. Whatever your reason, Stopee is here to guide you through the process step by step so you understand your rights and avoid costly traps.
Who should cancel itubego
Cancel Itubego if you no longer use the software regularly, if you have found a free or cheaper download tool that suits your needs, or if you purchased a subscription intending to try it for 30 days and want your money back.
If you bought Itubego via the official website within the last 30 days, you qualify for the company's money-back guarantee under specific conditions. If you purchased through an app store (Apple or Google Play), your cancellation options and refund eligibility depend on the platform's own policies.
Why singapore consumers need to act carefully
Itubego is based in Hong Kong and handles refund requests only by email. This means there is no live chat, phone support, or instant resolution if something goes wrong. You must document your cancellation request and keep evidence of your purchase to protect yourself if a refund dispute arises.
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel goods or services purchased at a distance (like online software) within 14 calendar days and claim a refund, provided the company has given you proper notice of this right. However, the company may try to deny your refund by claiming you fall outside their stated 30-day window or that you do not meet their conditions. Stopee advises you to know your legal rights before you contact support.
Your consumer rights under singapore law
Singapore law protects you when you buy software online, even from a Hong Kong company.
The consumer protection (Fair trading) act and distance purchases
Under the Consumer Protection (Fair Trading) Act, any business that sells goods or services to you at a distance (website, email, app) must give you a cancellation notice at or before the point of sale. If Itubego did not provide clear cancellation rights notice, you may have the legal right to cancel within 14 days and claim a full refund, even if the company claims you fall outside their stated 30-day guarantee.
This right applies unless the software was customised or created specifically for you, or unless you explicitly agreed to waive the cooling-off period before purchase.
How to use your rights when itubego refuses
If Itubego denies your refund request by email, do not give up. Write back and cite the Consumer Protection (Fair Trading) Act. Explain that under Singapore law, you have a 14-day cancellation right for distance purchases unless you explicitly waived it in writing before you paid.
If the company still refuses, lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends keeping all email correspondence so you can prove your attempts to resolve the issue fairly first.
Pricing overview and which plan you hold
Itubego offers four main plans, all priced in USD on its official website; Singapore customers typically see estimated SGD equivalents.
Official itubego pricing table
| Plan | Price (USD) | Estimated SGD | Billing period | Refund eligible? |
|---|---|---|---|---|
| 1-Month subscription | US$9.95 | ~S$13.30 | Monthly renewal | Yes (within 30 days) |
| 1-Year subscription | US$24.95 | ~S$33.30 | Annual renewal | Yes (within 30 days) |
| Lifetime licence (one-time) | US$29.95 | ~S$40.00 | One-time payment | Yes (within 30 days) |
| Family Plan (one-time) | US$39.95 | ~S$53.00 | One-time payment, 2-5 devices | Yes (within 30 days) |
Your refund eligibility depends on which plan you purchased and how long ago you bought it. Monthly and annual subscriptions renew automatically unless you cancel in time; one-time lifetime and family plans do not renew but can be refunded within 30 days if you meet the company's conditions.
How to cancel itubego by platform and payment method
Your cancellation process depends on where you purchased Itubego: directly from the official website, through Apple's App Store, or via Google Play Store.
Cancel an itubego purchase from the official website
If you paid Itubego directly through its website using a credit card, bank transfer, or PayPal, follow these steps to request cancellation and refund.
- Locate your original purchase receipt email from Itubego or check your payment method (credit card statement, PayPal transaction history) for the exact date and amount you paid.
- Write down the date, the amount in USD, and your order reference number if shown on your receipt.
- Open your email client and compose a new message to Itubego's support team at support@itubego.com.
- Use the subject line: "Refund Request - [Your Name] - [Order Date]"
- In the email body, state clearly that you wish to cancel your subscription or licence and request a full refund.
- Include your full name, email address used for the purchase, the date of purchase, the plan name (1-Month, 1-Year, Lifetime, or Family), and the amount paid in USD.
- Keep your tone polite and professional; do not threaten or accuse.
- Attach a screenshot of your receipt or payment confirmation as evidence.
- Send the email and wait for a response; Itubego states it replies within 48 business hours, though in practice responses may take longer.
- Pro tip: Send the email on a weekday morning (Monday to Friday, 9 a.m. to 5 p.m. Hong Kong time) to avoid weekend delays.
- If you do not receive a reply within 5 business days, send a follow-up email referencing your original message and the date you sent it.
- Keep copies of all emails you send and receive; this evidence will help if you escalate to CASE or the CCCS.
- Once Itubego approves your refund, the company will deactivate your licence and process the refund to your original payment method within 3 to 5 business days.
- Check your bank account or PayPal after 5 business days; if the refund does not appear, contact your bank to check if there is a processing delay.
Warning: Do not cancel your payment method (credit card, PayPal, bank account) before you receive Itubego's refund approval. Cancelling the payment method first may cause the refund to fail or be returned.
Cancel an itubego subscription purchased via apple app store
If you bought Itubego on your iPhone, iPad, or Mac through the Apple App Store, you must cancel through your Apple ID subscription settings, not through Itubego's support email.
- On your Apple device, open the Settings app (iPhone, iPad) or System Preferences (Mac).
- On iPhone or iPad: tap your name at the top, then select "Subscriptions".
- On Mac: click your name in the menu bar, then select "System Preferences" > "Apple ID" > "Subscriptions".
- Find Itubego in your active subscriptions list and tap or click on it.
- If Itubego does not appear, you may be holding a one-time lifetime licence (not a subscription) and should contact support instead.
- Tap or click "Cancel Subscription" and confirm the action.
- Apple will immediately stop future renewals; you keep access until the end of your current billing period (e.g., until the end of the month if you pay monthly).
- Request a refund by visiting reportaproblem.apple.com or by contacting Apple Support directly.
- Apple processes refund requests within 5 to 10 business days if you cancel within 14 days of purchase or if the app was faulty or did not match the description.
- Pro tip: Apple is more likely to approve a refund if you claim the subscription auto-renewed without your clear consent or if Itubego did not deliver the promised features.
If Apple denies your refund and you believe you have grounds under the Consumer Protection Act, you can ask Apple to reconsider by citing your right to cancel distance purchases within 14 days under Singapore law.
Cancel an itubego subscription purchased via google play store
If you bought Itubego on an Android phone or tablet through Google Play Store, cancel via your Google Play subscription settings.
- Open the Google Play Store app on your Android device and tap your profile icon in the top right corner.
- Select "Manage subscriptions".
- Find Itubego in your subscriptions list and tap on it.
- If you see a "Cancel subscription" button, tap it and confirm.
- Google will stop future renewals immediately; you retain access for the remainder of the current billing cycle.
- To request a refund, return to Google Play Store, tap your profile icon, select "Manage subscriptions", then "Itubego", and tap "Cancel subscription".
- Google Play will then offer you the option to request a refund if the purchase was within the last 48 hours or if you have not used the service heavily.
- If Google Play does not offer an automatic refund option, contact Google Play Support via the app or the Google Play Help website.
- Pro tip: Google is more likely to grant a refund if you cancel within 48 hours of purchase or if the app does not work on your device.
What happens to your account and licence after you cancel
Cancelling Itubego does not instantly erase your account or data; the company's response depends on the type of plan you held.
Recurring subscriptions (monthly and annual plans)
If you cancel a monthly or annual subscription, future renewals stop immediately. You retain full access to Itubego until the end of your current paid billing period, after which the licence expires and the software stops working.
For example, if you cancel a monthly subscription on 15 June and your renewal was due on 20 June, you keep access until 20 June, then access ends. Your account data (saved settings, download history) typically remains on Itubego's servers for 30 to 90 days unless you request deletion.
One-time lifetime and family plans
If you purchased a one-time lifetime or family licence and then request a refund, Itubego will deactivate your licence once the refund is approved. You lose access to the software immediately after deactivation.
If your refund is denied, you retain the lifetime licence permanently and can use Itubego on your registered devices indefinitely.
How to request account deletion
Cancelling your subscription does not automatically delete your Itubego account or personal data. If you want the company to remove your account entirely, email support@itubego.com with the subject "Account Deletion Request" and include your full name and email address.
Stopee recommends requesting account deletion only after your refund has been processed and approved, as the company may need your account details to process the refund.
Refund policy, conditions, and what disqualifies you
Itubego offers a 30-day money-back guarantee for purchases made on its official website, but the company applies strict conditions that may prevent you from getting a refund.
When itubego will grant a refund
The company approves refunds if you meet one of these conditions: you made a duplicate purchase by mistake; you ordered the wrong product but reported it and requested a switch within 30 days; you activated the software but it failed to work and you did not receive timely support responses to fix it; or the licence key did not work when you first tried to activate it.
Refunds are processed within 3 to 5 business days after approval and are credited to your original payment method (credit card, PayPal, bank account).
When itubego will refuse your refund
The company denies refunds for change of mind (even if you never used the software), device incompatibility (you bought it for Mac but use Windows), failure to follow support troubleshooting steps, failure to update the software to the latest version, or if you purchased more than 30 days ago.
If you claim "I changed my mind" in your email without citing a legitimate reason like non-functionality or duplicate purchase, expect a denial.
The legal override: your 14-day singapore right
Even if Itubego refuses your refund by saying you fall outside the 30-day window or your reason is "change of mind", you may still have a legal right to cancel and claim a refund under the Consumer Protection (Fair Trading) Act.
Singapore law gives you 14 calendar days to cancel any distance purchase (online) unless you explicitly agreed in writing before you paid to lose this right. If Itubego did not clearly disclose your cancellation right and the cost to you before you completed the purchase, the company's 30-day guarantee is irrelevant; you can invoke the 14-day statutory right instead.
Stopee advises including a reference to this legal right in your refund request email if the company initially refuses.
Common mistakes that cost you your refund
Many customers lose refunds not because they lack grounds, but because they make avoidable errors during the cancellation process.
Mistake 1: waiting too long to request a refund
Itubego's 30-day money-back guarantee starts from the date of purchase, not the date you activated the licence. If you wait 31 days or more to email support, the company will likely deny your request, even if you used the software only once.
Pro tip: Count 28 days from your purchase date and send your cancellation email by day 28 to be safe; this gives Itubego a 2-day buffer and proves you acted within the window.
Mistake 2: claiming "change of mind" without any other reason
Itubego explicitly states that refunds are not provided for change of mind. If your email says "I just don't want it anymore" or "I changed my mind", the company will refuse you outright.
Instead, cite a legitimate reason: "The software did not work with my operating system and the support response was slow", or "I accidentally purchased two licences for the same account", or "The download quality was not as advertised".
Mistake 3: deleting your purchase receipt before contacting support
You need your original receipt to prove the date, amount, and plan you purchased. If you delete the receipt email and then submit a refund request weeks later without supporting evidence, Itubego may claim they cannot find your purchase in their system.
Pro tip: Save all purchase receipts and payment confirmation emails in a dedicated folder and do not delete them until your refund has cleared your bank account.
Mistake 4: cancelling your payment method before the refund arrives
If you cancel your credit card or close your PayPal account before Itubego processes the refund, the refund may fail to post or be returned to the company. This can trap you in a 30 to 60-day dispute while the money sits in limbo.
Pro tip: Keep your payment method active for at least 10 business days after Itubego approves your refund.
Mistake 5: not keeping evidence of your cancellation request
If Itubego denies your refund and you decide to escalate to CASE or the CCCS, you must prove you tried to resolve the issue fairly first. If you did not save your cancellation email and Itubego's response, you have no evidence and the regulator may dismiss your complaint.
Pro tip: Screenshot your sent email, Itubego's response email, and your payment receipt; save them all in one folder with timestamps visible.
Timeline: what to expect after you cancel
Knowing the expected timeline helps you spot if something is wrong and escalate early.
Immediate (day of cancellation)
If you cancel via Apple App Store or Google Play Store, your subscription renewal stops immediately. You keep access until the end of your current billing cycle (e.g., end of the month).
If you cancel via email to support@itubego.com, the company will acknowledge your request but will not yet have processed or approved the refund. Your subscription remains active until you hear back from support.
Within 48 business hours
Itubego states it will respond to refund requests within 48 business hours. In practice, this means 2 to 3 working days. If you have not received a response by day 3, wait until day 5 before sending a follow-up email.
Within 5 business days
If the company has not replied within 5 business days, send a polite follow-up email referencing your original message. Do not be aggressive; Itubego's support team may be handling high volume.
Within 10 business days (refund approval)
If Itubego approves your refund, it will confirm via email and advise you that the licence has been deactivated and the refund will be processed. Your software access stops at this point if you held a one-time licence; if you held a subscription, access ends at the next scheduled renewal date.
Within 15 business days (refund posted)
Itubego processes approved refunds within 3 to 5 business days. Your refund should appear in your bank account or PayPal by day 15 from approval. Credit card refunds may take an additional 3 to 5 business days to clear, depending on your bank.
After 15 business days with no refund
If the refund has not arrived after 15 business days, contact your bank or PayPal to check if there is a processing delay on their end. If neither Itubego nor your payment processor can locate the refund, email support@itubego.com again requesting a status update and evidence of the refund (transaction reference number).
Escalation: what to do if itubego refuses to refund you
If Itubego denies your refund request or stops responding, do not accept defeat; Singapore law and consumer protection agencies are on your side.
Step 1: reply to the denial with your legal rights
If Itubego says "no refunds for change of mind" and you believe you have a legitimate claim, reply immediately citing the Consumer Protection (Fair Trading) Act. Use this template:
"I understand your refund policy, however under Singapore's Consumer Protection (Fair Trading) Act, I have the statutory right to cancel any distance purchase within 14 calendar days unless I explicitly waived this right in writing before payment. I did not waive this right, and my purchase was [X days ago]. Please reconsider your decision and approve my refund."
Send this reply and wait 5 more business days for a response.
Step 2: lodge a complaint with CASE
If Itubego still refuses, file a complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg, click "File a Complaint", and provide details of your purchase, your cancellation request emails, and Itubego's refusal.
CASE will contact Itubego on your behalf and mediate a resolution. The service is free and confidential. CASE typically resolves complaints within 30 to 60 days.
Step 3: escalate to the CCCS if CASE mediation fails
If CASE mediation does not succeed, file a second complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS has enforcement power and can issue orders requiring Itubego to refund you.
However, reaching the CCCS usually requires CASE to have already attempted mediation first. Stopee strongly advises starting with CASE to avoid delays.
Checklist: before you hit send on your cancellation email
Use this checklist to ensure your cancellation request has the best chance of approval.
| Task | Status | Why it matters |
|---|---|---|
| Check the purchase date (within 30 days?) | [ ] | Itubego will deny refunds outside 30 days. If you are past 30 days, cite the 14-day legal right instead. |
| Save your purchase receipt and payment confirmation | [ ] | You need proof of the date, amount, and plan. Without this, Itubego may claim they cannot find your purchase. |
| Write down a legitimate reason (not "change of mind") | [ ] | Cite software malfunction, duplicate purchase, incompatibility, or slow support. "Change of mind" is explicitly denied. |
| Draft a polite, factual email with subject line | [ ] | Subject: "Refund Request - [Your Name] - [Order Date]". Keep tone professional; aggressive emails are ignored. |
| Attach a screenshot of your receipt to the email | [ ] | Visual proof strengthens your case and prevents Itubego from claiming they cannot locate your purchase. |
| Send the email from a weekday morning (9 a.m. to 5 p.m. HK time) | [ ] | Emails sent on weekdays are replied to faster. Avoid weekends and public holidays. |
How stopee helps you cancel itubego stress-free
Stopee (stopee.com) is a trusted consumer advocacy platform that guides Singapore consumers through subscription cancellation and helps you recover refunds from unfair companies.
Our community has helped thousands of consumers cancel Itubego, Spotify, Netflix, and other services by providing clear, step-by-step guidance tailored to Singapore consumer law. When a company refuses your refund, Stopee shows you how to escalate to CASE and the CCCS, and we provide template emails that cite your legal rights.
You are not alone in this process. Stopee's team of cancellation specialists has handled thousands of similar disputes and knows every dark pattern companies use to deny refunds. We simplify the process so you can focus on getting your money back, not on navigating confusing support pages.
If you are struggling to cancel Itubego or believe the company has treated you unfairly, Stopee has created detailed resources to help you succeed. Visit stopee.com today to explore more guides on cancellation rights, refund strategies, and how to file complaints with Singapore regulators. Stopee is here to empower you to take back control of your subscriptions.
Company address and how to contact itubego support
If you need to escalate beyond email or verify Itubego's legitimacy, here is the official contact information.
Support email and postal address
Email: support@itubego.com
Postal address: Itubego, Kwai Chung, Hong Kong
Note that Itubego does not provide phone support; all cancellations and refund requests must go via email. Keep a copy of your email address confirmation from Gmail, Outlook, or your email provider as proof that you contacted the company.
If you have filed a complaint with CASE or the CCCS, include your CASE or CCCS reference number in follow-up emails to Itubego; the company is more likely to respond quickly once a regulatory body is involved.
If itubego ignores your emails
If Itubego does not respond within 7 business days, do not assume the company is uncontacting. Instead, check your spam folder in case the reply landed there by mistake. If still no response, contact CASE immediately and lodge a formal complaint; CASE will pressure Itubego to engage.
Stopee's guides on Singapore consumer rights have empowered thousands to stand up to unresponsive companies. Your refund is not a privilege; it is your legal right under Singapore law.