Manage Krisp

How to cancel krisp and protect your money in singapore

What krisp is and why you might want to leave

Krisp is an AI-powered noise cancellation platform designed for professionals who spend their day on video calls, virtual meetings, and voice conversations. The service removes background noise in real time, transcribes your meetings, generates AI-powered notes, and surfaces action items automatically. It's delivered as a subscription software service (SaaS) that works on desktops and mobile devices, billed either directly through Krisp's website or via your app store.

Many professionals in Singapore rely on Krisp to maintain focus during remote work. However, your needs change. You might discover that the noise cancellation doesn't suit your audio setup, the transcription features aren't accurate enough for your industry, or you simply don't use the meeting tools frequently enough to justify the monthly cost. Whatever your reason, Stopee is here to help you cancel Krisp cleanly and confidently.

When cancellation makes sense

You should consider canceling Krisp if you've noticed that the service isn't delivering real value to your workflow. Perhaps you're using built-in noise cancellation from your video conferencing platform instead, or you've found a competing tool that integrates better with your existing apps. Cost is also legitimate. At S$21.60 per month for the Pro plan (or S$10.80 monthly when billed annually), every dollar counts when you're managing a tight budget.

If you're unhappy with the service quality, experiencing technical issues, or simply experimenting with different tools, cancellation is straightforward. Stopee recommends reviewing your usage patterns first. Log into your Krisp account and check how often you've actually used the transcription, notes, and AI chat features. If you're not actively using at least two features per week, cancellation is probably the right call.

What happens to your data after you leave

A common concern: will you lose your transcripts, notes, and meeting recordings? The answer is generally reassuring. Krisp typically retains your subscription data according to its published data retention policies, which means your historical transcripts and notes remain available even after cancellation. However, you lose access to future transcription and AI features immediately after your billing cycle ends.

Krisp pricing in singapore and annual costs

Understanding what you're paying helps clarify whether cancellation is the right move. Stopee has compiled the full pricing breakdown for Singapore, converted from Krisp's USD rates.

Converting these costs to your budget

If you're on the annual Pro plan at S$129.60 per year and you've only used it for 4 months, you're spending approximately S$43.20 per month in real terms. That's a strong argument for canceling if the tool isn't delivering. Stopee's experience shows that professionals often underestimate the cumulative cost of unused SaaS subscriptions. If you're uncertain, check your app store or email receipts to confirm exactly when you last used Krisp's features.

Note that Krisp does not publish direct Singapore Dollar pricing on its official website. The figures above reflect a standard currency conversion of approximately 1 USD = 1.35 SGD. Your actual charges may vary slightly depending on your bank's exchange rate and any local taxes applied by your app store.

Your consumer rights under singapore law

Before you cancel, understand what protection Singapore's consumer law offers you. This knowledge gives you leverage if a dispute arises.

The consumer protection (Fair trading) act and digital services

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you purchase goods and services. However, digital content and SaaS subscriptions operate under slightly different rules than physical products. You do not have an automatic statutory right to a refund simply because you've changed your mind. That's the starting point.

However, you have strong grounds to request a refund or remedy if:

• The service is defective or not working as described
• Krisp's website or marketing materials misrepresent the features available to you
• The noise cancellation, transcription, or other promised features are materially unfit for purpose
• You discover a significant bug that impairs core functionality

If you fall into any of these categories, document the problem (screenshots, timestamps, specific examples) and contact Krisp's support team before canceling. Request a refund based on the defect, not simply change of mind. This approach gives you a much stronger case.

Protections for app store purchases

If you subscribed to Krisp through Apple App Store or Google Play rather than directly via Krisp's website, the refund policies of those platforms apply instead of Krisp's own terms. Apple and Google both offer refund windows (typically 14-15 days from purchase for app subscriptions) if you request a refund within that timeframe. You apply directly to the app store, not to Krisp. Stopee recommends initiating these refund requests through your app's settings before you cancel the subscription itself.

How to cancel krisp step by step

Cancellation differs depending on whether you subscribed directly via Krisp's website or through an app store. Follow the correct path for your situation.

Cancel a direct krisp subscription (via the website)

This method applies if you signed up and pay Krisp directly through their website, not through Apple App Store or Google Play.

1. Visit krisp.ai and sign in to your account with your email and password.
2. Navigate to your account settings. Look for the Settings menu, typically in the top right corner or in your user profile dropdown.
3. Select Billing or Account from the menu.
4. Click Plan Details or Manage Subscription. You'll see your current plan, the next billing date, and your payment method.
5. Click Downgrade or Cancel Subscription. Krisp may offer you a discount to stay; you can safely ignore this and proceed to cancel.
6. Confirm your cancellation. Krisp will ask if you're certain. Confirm again.
7. Check your email. Krisp sends a cancellation confirmation email within minutes. Keep this for your records.

Pro tip: Your access continues until the end of your current billing cycle, even after you hit cancel. You retain full Pro or Business features until that date. There's no benefit to canceling mid-cycle.

Warning: Do not delete your Krisp account immediately after canceling your subscription. Account deletion is separate from subscription cancellation and may result in permanent loss of your transcripts and notes. Only delete your account if you're absolutely certain you won't need your data.

Cancel via apple app store (iPhone, iPad, or mac)

If you subscribed to Krisp through Apple's ecosystem, cancel directly in your device settings.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of Settings.
3. Select Subscriptions or iTunes and App Store (depending on your device).
4. Find Krisp in your active subscriptions list.
5. Tap Krisp and select Manage Subscription or Edit.
6. Tap Cancel Subscription at the bottom of the screen.
7. Confirm your cancellation. Apple will ask you to confirm once more.
8. Check that Krisp no longer appears in your active subscriptions list.

Pro tip: Apple often displays a popup offering a discount renewal during cancellation. Decline it and proceed with the cancellation. You can always resubscribe later if you change your mind.

Warning: If you received an introductory rate or trial period, canceling immediately ends that benefit. Plan your cancellation timing around any promotional periods.

Cancel via google play store (Android)

If you subscribed to Krisp on an Android device, cancel through Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Krisp and tap it.
6. Tap Cancel subscription at the bottom.
7. Follow the on-screen prompts to confirm your cancellation reason (optional).
8. Confirm that you want to cancel. Google will show a final confirmation screen.

Pro tip: Google Play allows you to pause a subscription for up to 3 months before canceling completely. If you're unsure whether you'll return to Krisp, consider pausing first. This preserves your subscription settings and pricing without charging you.

What happens immediately after you cancel

Cancellation can feel abrupt, so understanding what changes next removes the anxiety. Stopee wants you to feel in control of this process.

Your access during the grace period

Once you cancel, your paid access does not end immediately. Instead, Krisp allows you to use your subscription features until the end of your current billing cycle. If you pay monthly and cancel on the 15th of the month, you retain full Pro or Business access until the end of that month. If you pay annually and cancel in February, you keep access until the anniversary date of your annual plan. This grace period is standard practice and means you're not losing paid time.

Your data and account after cancellation

Your transcripts, meeting notes, and AI-generated action items typically remain available in your account even after your subscription ends. Krisp's standard data retention policy preserves this information for an extended period. However, you lose the ability to generate new transcriptions or use real-time noise cancellation. You can still download or export existing data if Krisp's interface offers that option.

Your account itself remains active. You can log back in anytime. You're not deleted from Krisp's system unless you explicitly request account deletion.

Will your subscription auto-renew after cancellation?

No. Once you cancel, Krisp will not charge you again unless you manually resubscribe. Your cancellation is permanent until you take action to restart the subscription. There are no hidden auto-renewal charges. This is a core consumer protection in Singapore and across most jurisdictions.

Refunds and getting your money back

Stopee understands that refunds are often the most pressing question. The answer depends on how you paid and when you're asking for the refund.

Refunds for direct krisp website payments

Payments made directly to Krisp through their website are generally non-refundable unless Krisp's Terms of Service explicitly state otherwise, or unless you have grounds based on a service defect or misrepresentation (as covered under the CPFTA). If you paid for an annual plan and cancel after 2 months, Krisp is unlikely to refund the unused 10 months automatically.

However, you can request a refund if you can demonstrate that the service is not working as advertised. If the noise cancellation is broken, transcription is inaccurate, or Krisp misrepresented a feature, contact Krisp's support team directly at support@krisp.ai with detailed evidence. Be specific: "The noise cancellation doesn't work with Zoom on my Windows machine" is far more compelling than "This doesn't work."

For prepaid amounts on your direct account, Krisp's Terms of Service typically reserve the right to decline refunds. But the CPFTA may allow you to escalate if you can prove material breach on Krisp's side.

Refunds for apple app store purchases

Apple processes refunds for app subscriptions independently of Krisp. You have up to 14 days from your initial purchase (or from each auto-renewal charge) to request a refund through Apple. Go to Settings > [Your Name] > iTunes and App Store > Purchase History, find Krisp, and select Report a Problem. Choose a reason (app didn't work, accidental purchase, etc.) and Apple will typically refund within 5-7 business days.

Warning: After 14 days, Apple is unlikely to approve a refund for "change of mind" alone. However, if you claim a technical issue or that the app description was misleading, you have a stronger case even outside the 14-day window.

Refunds for google play purchases

Google Play allows refunds for subscriptions within 48 hours of the first charge and within 48 hours of any renewal charge. Beyond that window, refunds are discretionary. Access your Google Play account, navigate to Account > Payments & subscriptions > Subscriptions, select Krisp, and choose Cancel subscription. At the cancellation screen, you can request a refund. Google will review your request and notify you of the decision within a few days.

Pro tip: If you're outside Google's automatic refund window but genuinely experienced a problem, contact Google Play support directly with evidence (screenshots of errors, timestamps of failed features). They're more willing to grant refunds for technical issues than for simple cancellations.

Common mistakes to avoid when canceling krisp

We know cancellation can feel confusing, especially when multiple payment channels are involved. These are the stumbles Stopee's users encounter most often.

Mistake 1: confusing subscription cancellation with account deletion

Canceling your subscription does not delete your account or your data. Many users worry they'll lose their transcripts and notes after canceling, so they delay the decision. This isn't necessary. Cancel confidently knowing your data stays safe. Only delete your account if you're absolutely certain you won't need access to your history and you're comfortable with permanent loss.

Mistake 2: canceling through the wrong channel

If you subscribed via Apple App Store, don't try to cancel through Krisp's website. You must cancel where you subscribed. The same applies to Google Play. Krisp's website cancellation is only for direct payments. Using the wrong channel creates confusion and leaves your subscription active.

Mistake 3: requesting a refund after the grace period ends

Your refund rights are strongest immediately after purchase or within the app store's refund window. If you wait weeks to request a refund, the case becomes much harder to argue, even if the service is faulty. Act quickly if you're unhappy. Contact Krisp's support team or your app store within days, not months.

Mistake 4: not keeping cancellation confirmation emails

Save the cancellation confirmation email you receive from Krisp or your app store. If a surprise charge appears on your credit card or bank statement months later, this email proves you canceled. It's your documentation.

Mistake 5: assuming a billing notification means you weren't actually canceled

After cancellation, Krisp may send you a final invoice or billing notification covering your remaining days through the end of your cycle. This is normal. It doesn't mean your cancellation failed. Review it to confirm the amount is correct, then move on.

Your checklist before hitting cancel

Use this checklist to ensure you're canceling safely and haven't overlooked anything important.

• Log into your Krisp account and review your current plan (Pro, Business, or Call Center Core) and billing frequency (monthly or annual).
• Check the next billing date. Confirm you understand when your access will end after cancellation.
• Export or download any critical transcripts, notes, or meeting summaries you may need after the subscription ends. Check if Krisp's interface offers a bulk export tool.
• Determine where you subscribed (Krisp.ai website, Apple App Store, or Google Play). This tells you where to cancel.
• Note your cancellation reason if you're comfortable sharing it. Krisp's cancellation flow typically asks why you're leaving; your feedback can improve their product.
• Confirm you have an active backup of any email accounts linked to Krisp. Use these to access your account after cancellation if needed.
• If you've claimed a refund, note the date of your request and save all confirmation numbers or support ticket IDs.
• Set a phone calendar reminder for 5 days after your stated refund date to check your bank or app store account. Confirm the refund posted.

When to cancel krisp and when to stay

Not everyone should cancel. Stopee wants to help you make the right call for your situation.

Strong reasons to cancel

You genuinely don't use the transcription, notes, or noise cancellation features. Your noise cancellation conflicts with your video conferencing platform (e.g., you're getting double noise-suppression artifacts). You've found a competing tool you prefer. The monthly cost doesn't fit your budget. You've been in a free trial and don't want to pay. You're dissatisfied with transcription accuracy for your language or accent. Any of these reasons justify cancellation.

Reasons to pause or reconsider

You're in a trial period or promotional pricing that's about to expire. Canceling now means you lose that pricing forever if you want to resubscribe later. You use Krisp only occasionally (a few meetings per month) but those meetings are high-stakes (client presentations, board meetings). For those users, the noise-cancellation benefit during critical calls may justify the subscription cost. You're on an annual plan and only a few months in. Check Krisp's refund policy first; some SaaS vendors refund annual subscriptions within a grace period.

Contact information for cancellation assistance in singapore

Krisp Technologies Inc. is based in the United States, but maintains a Singapore-registered entity:

• Singapore entity: Krisp 1 Pte. Ltd., located in Singapore (specific office address available on Krisp's official website or via their support team)
• Support email: support@krisp.ai
• Website: krisp.ai

For cancellation inquiries, your first point of contact should be Krisp's support team via email. Explain your issue clearly and reference your subscription details (plan name, email on file, billing date). Response times are typically 1-3 business days.

If Krisp refuses to address a legitimate refund request based on a service defect, you can escalate to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA) for digital service complaints. These agencies can mediate on your behalf if Krisp's response is unreasonable.

Why stopee helps you cancel krisp with confidence

Canceling a subscription shouldn't require a second job. At Stopee, we've helped thousands of consumers cancel SaaS services, understand their consumer rights, and recover refunds they didn't know they were entitled to. For Krisp cancellation specifically, we walk you through every scenario: whether you subscribed on the web, app store, or through an employer account. We explain the refund laws that protect you in Singapore. We flag the traps (like confusing cancellation with deletion) before you stumble into them. And we give you the contact information, escalation paths, and evidence-gathering tips you need if a dispute arises.

Stopee's mission is to shift the balance of power back to you, the consumer. Stopping a subscription should be as easy as starting one, and your money should be protected by law. Whether your issue is technical, financial, or simply a change of priorities, Stopee is here to clarify your options and support your decision. Cancel Krisp today with the confidence that you understand your rights and the process.