Manage Lawdepot

How to cancel LawDepot in singapore: your complete step-by-step guide

What is LawDepot

LawDepot is an online legal document service that lets you create, customise and download professional legal templates without hiring a lawyer. You gain access to wills, leases, contracts, power of attorney forms and dozens of other documents through guided, easy-to-follow templates.

How LawDepot's subscription model works

LawDepot operates on a flexible subscription structure. You can start with a free 7-day trial that gives you unlimited access to all documents, or purchase a single document licence for a one-time fee. If you don't cancel before the trial ends, the service automatically converts you to a paid monthly subscription. This automatic renewal is the main reason most people need to cancel - they forget the trial expiration date and get charged unexpectedly.

Pricing in singapore dollars

LawDepot displays all prices in Singapore Dollars (SGD) on its Singapore-facing pages. Below is a breakdown of the plans you may encounter:

Should you cancel LawDepot

Before you cancel, consider whether you actually need to. If you purchased a single document licence, you own that document and there's nothing to cancel. But if you're on a trial or subscription, here are the main reasons people decide to cancel.

Common reasons to cancel

• You finished creating your documents and don't need ongoing access.
• You forgot about the free trial and were charged unexpectedly at conversion.
• The subscription cost doesn't justify the value for your needs.
• You found a cheaper alternative or used a one-time legal service instead.
• You want to avoid the annual renewal charge.

Reasons you might keep your subscription

• You need to update or create multiple documents over the coming months.
• The annual plan (S$59.88/year) works out cheaper than buying individual documents (S$35-S$49 each).
• You value the peace of mind of having instant access to legal templates whenever you need them.

How to cancel LawDepot in singapore

Cancelling LawDepot is straightforward, but the exact steps depend on where your subscription came from. Follow the method that matches your situation.

Cancel directly through LawDepot's website

This is the primary cancellation method and works for all subscriptions purchased directly from LawDepot. You must sign in to your account and navigate to your subscription settings.

1. Go to the LawDepot website and sign in with your email address and password.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to your account settings (usually found in the top-right menu under your profile name or email).
   • Look for options labelled "Account", "My Account", "Subscription" or "Billing".
3. Locate the subscription or billing section and find the option to manage your subscription.
   • You may see a button labelled "Cancel subscription", "Manage subscription" or "Billing details".
4. Click the cancellation option and read any prompts that appear.
   • LawDepot may ask why you're cancelling or offer you a discount to stay - this is normal.
   • Pro tip: Don't be swayed by retention offers unless you genuinely need the service. Cancellation is always your right.
5. Confirm your cancellation when prompted.
   • Some services ask you to confirm via email - check your inbox immediately after.
6. Retain your confirmation email or take a screenshot of the cancellation confirmation page.
   • Pro tip: Save this proof in a folder labelled "Cancellations" for your records. You'll need it if there's a billing dispute later.

Cancel if you subscribed through the app store or google play

If you started your LawDepot trial or subscription through Apple's App Store or Google Play Store (rather than LawDepot's website), the cancellation process is slightly different. You must cancel through the store where you purchased it.

1. For Apple App Store (iOS devices):
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions".
   • Find "LawDepot" in the list and tap it.
   • Tap "Cancel subscription" and confirm.
   • Screenshot or note the cancellation confirmation.
2. For Google Play Store (Android devices):
   • Open Google Play Store on your Android device.
   • Tap your profile icon (top-right) and select "Payments and subscriptions".
   • Choose "Subscriptions".
   • Find LawDepot and tap it.
   • Select "Cancel subscription" and confirm the cancellation.
   • Keep proof of the cancellation.

Warning: If you cancel through the app store but not through LawDepot's website, your account may still renew and charge you. Always verify cancellation through both channels if you're unsure which one processed your original subscription.

What happens after you cancel LawDepot

Understanding what changes after cancellation helps you avoid surprises and keeps you in control of your account.

Your access after cancellation

When you cancel, you retain access to LawDepot for the remainder of your current billing period. Once that period ends, your subscription privileges expire and you lose unlimited document access. Any documents you've already downloaded and saved to your device remain yours - you own the files. But you can no longer create new documents or access LawDepot's templates through the platform.

When your access actually stops

The timing depends on your plan. If you're mid-month in a monthly subscription (S$20/month), you keep access until the end of that month. If you're on the annual plan (S$59.88/year), you keep access until your anniversary renewal date. The free trial works the same way - you keep access until the end of the 7 days, unless the trial has already converted to a paid subscription.

No auto-renewal after cancellation

Once you cancel, LawDepot will not automatically charge you again. Your subscription stops at the end of the current billing cycle and does not renew. This is one of the core protections in Singapore's consumer law - a service must not charge you after you've cancelled.

Will you get a refund when you cancel LawDepot

Refunds are the question that worries most people, and it's right to ask. Your refund eligibility depends on when you cancel and the circumstances of your purchase.

LawDepot's official refund policy

LawDepot's standard position is that charges from converted trials (free trial turning into a paid subscription) are non-refundable once the trial period ends. The logic is that you received the service during the trial at no cost, and the automatic renewal was disclosed in the terms. However, LawDepot does indicate that it may consider refund requests in certain circumstances - particularly within 30 days of purchase or if you can demonstrate an error or misrepresentation.

What third-party sources report

Consumer forums and review sites mention conflicting information about LawDepot's refund practices. Some users report successful refund requests within 30 days, while others mention a 50-day window or claims about coverage for document errors. These are not LawDepot's publicly stated policies, so treat them as exceptions rather than guarantees. At Stopee, we recommend you request a refund if you believe you were wrongly charged - the worst outcome is a "no".

Your practical refund options

1. Contact LawDepot directly and request a refund, explaining your situation (e.g., "I forgot to cancel the trial before it converted" or "I was not aware the trial would auto-renew").
   • Email their support team or use their help centre contact form.
   • Be clear, factual and keep copies of all correspondence.
2. If LawDepot refuses and you believe you were misled, file a dispute with your credit card issuer or bank.
   • Your bank can reverse the charge if you can show the transaction was unauthorised or misleading.
   • Pro tip: Gather all emails and screenshots showing the auto-renewal terms, your cancellation evidence and your refund request.
3. Escalate to Singapore's consumer protection authority if the dispute persists (see section below).
   • This is your last recourse and should only be used if you've genuinely been wronged.

Your consumer rights in singapore

Singapore's consumer protection framework applies to LawDepot even though the company is based overseas. Understanding your rights empowers you in disputes.

The consumer protection (Fair trading) act

Singapore's main consumer protection law is the Consumer Protection (Fair Trading) Act (CPFTA). It protects you against unfair trading practices, misleading statements and unsolicited services. Importantly, the CPFTA does not give you an automatic 14-day "cooling off" right for digital subscriptions - that right exists mainly for door-to-door sales and certain distance contracts, and has exceptions for digital content you've already accessed.

Your rights when LawDepot has misled you

Even without a blanket cooling-off period, you have protections if LawDepot:

• Failed to clearly disclose the auto-renewal terms before you started the trial.
• Made a misleading statement about the cost, features or terms of the subscription.
• Charged you after you cancelled (which should never happen).
• Refused to process your cancellation request without valid reason.

In these cases, you can request a refund from LawDepot or escalate to the Consumers Association of Singapore (CASE) if LawDepot refuses to cooperate.

How to contact CASE if needed

The Consumers Association of Singapore (CASE) is the official body that handles consumer disputes. If you've genuinely been wronged by LawDepot and the company won't resolve it, you can lodge a complaint with CASE. They can investigate, mediate between you and LawDepot, and make recommendations. You can reach CASE online at their official website or via their helpline. At Stopee, we've found that simply mentioning CASE in your refund request often encourages companies to reconsider.

Common mistakes when cancelling LawDepot

Cancelling a subscription should be simple, but small oversights can leave you still paying for a service you no longer use. These mistakes are frustrating because they're so easily avoidable.

Forgetting to cancel before the trial converts

This is the number one reason people get charged unexpectedly. LawDepot's free 7-day trial auto-converts to a S$20/month paid subscription if you don't cancel by day 7. Mark your calendar on the day you start the trial, or set a phone reminder for day 6. Waiting until day 8 means you'll be charged.

Cancelling only on the app, not on the website (or vice versa)

If you subscribed via the App Store or Google Play, you must cancel through that same app store - cancelling on LawDepot's website may not stop your app store subscription. Conversely, if you subscribed directly on LawDepot's website, cancelling only through your app won't work. Always cancel in both places if you're unsure where the original subscription came from. At Stopee, we recommend verifying your cancellation 48 hours later by trying to log in and checking your account status.

Not keeping proof of cancellation

If a charge appears on your bank statement after you've cancelled, you'll need evidence that you actually cancelled. Your cancellation confirmation email or a screenshot of the cancellation page is your proof. Without it, your bank may struggle to reverse a disputed charge. Save these emails to a dedicated folder immediately.

Assuming your account is cancelled without checking

After you hit "confirm", log back into your account a few hours later and verify that your subscription status shows as "cancelled" or "inactive". Sometimes a cancellation fails silently due to a technical glitch. Catching this early means you can contact support and fix it before your next billing date.

How stopee can help you cancel with confidence

Cancelling subscriptions should never be stressful, but services like LawDepot often make the process deliberately hard to find or understand. That's where Stopee comes in. Stopee is a consumer-focused platform that guides you through cancellation processes across hundreds of services, including LawDepot. Our step-by-step guides use plain language and highlight exactly what to watch out for - no jargon, no fluff.

When you're unsure whether your cancellation worked, Stopee provides checklists and follow-up tips to confirm. We also maintain up-to-date information on refund policies, consumer rights and escalation paths if a company refuses to cancel your subscription. Stopee has helped thousands of consumers cancel services they no longer need, often recovering refunds they thought were lost. If LawDepot is giving you trouble, Stopee can walk you through your options and show you exactly what to say to get results.

Cancellation contact information for LawDepot

If you need to contact LawDepot directly - whether to request a refund, report a failed cancellation or escalate a dispute - use these addresses and channels.

Primary cancellation and mailing address

The main mailing address registered for LawDepot's cancellation requests is:

LawDepot
Thirleby Road
Ashley Gardens
London SW1P 1HG
United Kingdom

This is the London office address most commonly used for cancellation and refund requests. Mail sent here should reach the right department, though response times from overseas addresses can be 2-4 weeks.

Alternative contact addresses

LawDepot also maintains offices in Edmonton, Canada (their headquarters) and another London office on Old Gloucester Street. No Singapore-specific office has been publicly listed, which is typical for online legal services.

Preferred contact method

Email or your account settings are faster than postal mail. Most LawDepot requests are handled via their online support portal or email, which typically receive responses within 5-7 business days. Use postal mail as a backup if email goes unanswered or if you need a formal record of your cancellation request.

Should you cancel or keep your LawDepot subscription

Here's a quick decision framework to help you choose:

Summary: your next steps

Cancelling LawDepot takes fewer than 5 minutes if you follow the steps above. First, decide which method applies to you - direct website cancellation or app store cancellation. Next, sign in and locate your subscription settings, then confirm the cancellation. Most importantly, keep your confirmation and verify 48 hours later that your account status has changed to cancelled or inactive.

If you were charged unexpectedly or LawDepot refuses to cancel, your consumer rights under Singapore's CPFTA protect you. Request a refund, escalate to your bank if necessary, and involve CASE as a final step. You're entitled to cancel any time, and no legitimate company can force you to stay subscribed.

Stopee has helped thousands of consumers navigate exactly this situation - forgotten trials that converted, confusing app store subscriptions and refund disputes that seemed impossible to win. If you feel stuck or unsure about your cancellation, Stopee's consumer guides walk you through every option with clarity and confidence. Your money, your choice, your control - that's what cancellation should always be.