Manage Lemlist

How to cancel lemlist in singapore: your step-by-step guide to stopping payments

What lemlist does and why you might cancel

Lemlist is a sales outreach platform that helps teams automate and personalise email campaigns, LinkedIn sequences, and multichannel follow-ups. It integrates with your CRM, tracks open rates and replies, and manages lead lists at scale.

You might reach the point where Lemlist no longer fits your workflow. Whether you've found a cheaper alternative, downsized your outreach efforts, or simply need to cut costs, cancelling is straightforward-but the timing matters. At Stopee, we've guided thousands of users through subscription cancellations, and we know that understanding your exact end date and refund eligibility can save you money.

Common reasons to cancel lemlist

Sales teams typically cancel Lemlist when they've exhausted their lead lists, switched to a competitor, or consolidated tools. Others find the pricing doesn't match their team size. Some discover they don't need multichannel automation and want email-only outreach at a lower cost. Understanding your reason helps you decide whether to pause, downgrade, or fully exit.

When to cancel for maximum savings

Cancel immediately if you're on a monthly plan and don't need the service this cycle. Your access continues until the end of your current billing period, so you're not cutting off early. If you're locked into an annual plan, contact Lemlist support to explore downgrade options before your renewal date arrives. Stopee recommends checking your next renewal date on your billing dashboard now, so you don't miss the cancellation window.

Lemlist pricing in singapore

Lemlist charges in USD and converts to SGD at the point of purchase; the rates below are indicative based on mid-market exchange rates.

Why annual plans matter when you cancel

Annual plans lock you in for 12 months and save roughly 20% compared to monthly billing. However, if you cancel early, you'll lose that discount-and Lemlist won't refund unused months. Monthly plans offer flexibility: cancel any time, and you'll access the platform through the end of your current monthly cycle.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when buying digital services, but it has limits you should know.

What the law covers

The Act requires businesses to represent their services honestly and fairly. If Lemlist misrepresented features, failed to deliver functionality, or billed you in error, you have grounds to dispute the charge. You also have the right to clear terms before purchase and the right to cancel if the service is defective.

However, Singapore does not require a mandatory cooling-off period for online software subscriptions or digital services. You don't have an automatic 14-day "change of mind" refund simply because you've decided the service isn't for you.

When to escalate to the consumers association of singapore

If Lemlist refuses to refund a disputed charge or respond to your cancellation request, the Consumers Association of Singapore (CASE) can mediate. Contact CASE if you believe the company has breached the Consumer Protection (Fair Trading) Act. Stopee recommends documenting all communication with Lemlist support before escalating, as CASE will ask for evidence of your attempts to resolve the issue.

How to cancel lemlist on the web dashboard

Cancelling through your Lemlist account is the fastest and most reliable method; the process takes under two minutes.

1. Sign in to your Lemlist account at lemlist.com using your email and password.
   • If you've forgotten your login, use the "Forgot password" link on the sign-in page and reset it via the email sent to your inbox.
2. Navigate to the account menu (usually your profile icon in the top right corner) and select "Plans & Billing" or "Billing Settings".
   • On some accounts, this option appears in the left sidebar under "Settings".
3. Click "Manage Plan" or "Current Plan" to view your subscription details.
   • You'll see your plan name, price, and renewal date.
4. Locate and click the "Cancel Plan" or "Cancel Subscription" button.
   • Warning: Some cancellation flows ask why you're leaving; this feedback is optional. You don't need to answer to complete the cancellation.
5. Confirm the cancellation when prompted. Lemlist will display your final access date (the end of your current billing period).
   • Screenshot or note this date so you know exactly when your plan expires.
6. Check your email for a cancellation confirmation from Lemlist within 10 minutes.
   • Pro tip: If you don't receive a confirmation email, return to Plans & Billing and verify the cancellation shows as "Cancelled" or "Pending cancellation at [date]".

Cancelling a lemlist subscription via apple app store or google play

If you purchased Lemlist through Apple App Store or Google Play, you must cancel the subscription through that store's settings, not via the Lemlist app itself.

1. For Apple App Store (iPhone or iPad): Open Settings, tap your name at the top, select "Subscriptions", find Lemlist, and tap "Cancel Subscription".
   • Confirm the cancellation; you'll retain access until the end of the current billing period.
2. For Google Play (Android): Open Google Play Store, tap your profile icon, select "Subscriptions", find Lemlist, and tap "Cancel Subscription".
   • Follow the prompts to confirm; your access ends at the renewal date shown in the app.
3. Verify cancellation in the store settings within 5 minutes; the subscription status should change to "Cancelled".
   • Warning: Lemlist's support team has no control over App Store or Google Play cancellations. If your subscription doesn't cancel, troubleshoot directly with the store's support.

What happens after you cancel

Cancelling isn't the same as immediate deletion. You keep full access to your account, campaigns, and data through the end of your billing cycle.

Access and downgrade

After you cancel, Lemlist stops charging you at the next renewal date. You remain a paying customer until that date, so you can use all features without interruption. Once the billing period ends, your account automatically downgrades to Lemlist's free plan, which offers limited features-typically email templates and basic analytics, but no automated sending or multichannel tools.

Your data and reactivation options

Lemlist keeps your campaigns, email lists, templates, and account settings after cancellation. You don't lose anything. If you change your mind before the billing period ends, you can undo the cancellation by returning to Plans & Billing and clicking "Undo Cancellation" or "Reactivate". Your paid plan restarts immediately without losing any data.

If the billing period has already ended and you're on the free plan, you can upgrade back to a paid plan at any time. Your old campaigns and lists will still be there, ready to use.

Refunds and billing disputes

Lemlist's refund policy is standard for SaaS platforms, but exceptions do exist-and understanding them can help you recover money if you've been charged in error.

The standard refund policy

Lemlist does not offer pro-rata refunds for unused time after cancellation. If you cancel on day 10 of a 30-day billing cycle, you will not receive a refund for the remaining 20 days. Your payment covers the entire billing period regardless of when you cancel. This policy is common in the software-as-a-service industry, and Singapore's Consumer Protection Act does not require refunds for subscriptions cancelled on a change-of-mind basis.

Exceptions and dispute resolution

Lemlist may refund or provide a credit in specific cases: billing errors (you were charged twice, for example), service defects that made the platform unusable, or misrepresentation of features. Contact Lemlist support at their Paris office (legal address below) with evidence of the issue-screenshots, billing records, timestamps-and explain why you believe the charge was unfair. Expect a response within 5 to 10 business days.

Pro tip: If Lemlist denies your dispute, you can escalate to the Consumers Association of Singapore (CASE) using the contact details in the "Your consumer rights" section. Stopee recommends keeping all email correspondence as evidence.

Free trial and non-refundable credits

Lemlist offers a 14-day free trial with no credit card required. If you signed up for the trial and never entered payment details, there's nothing to cancel or refund. If you purchased add-on credits (for data enrichment, for example) and don't use them, those credits are typically non-refundable and expire after a set period (usually 12 months). Check your invoices to see what you've purchased.

Common mistakes when cancelling lemlist

We know cancelling subscriptions feels uncertain-you worry about losing data, being charged again, or missing important steps. Here are the pitfalls Stopee has seen users hit most often.

Mistake 1: pausing instead of cancelling

Some users click "Pause" thinking it's the same as cancellation. It isn't. Pausing suspends your campaigns but keeps the subscription active. You'll still be charged at the next renewal date. Always click "Cancel" or "Cancel Subscription" to stop future charges.

Mistake 2: cancelling on the app but not on the web

If you use Lemlist on your phone, you might cancel within the app thinking it's done. This doesn't work. You must log into the web dashboard (lemlist.com) and cancel through "Plans & Billing". App cancellations only work if you purchased through the Apple App Store or Google Play Store. Stopee recommends always cancelling via the web dashboard unless you know for certain you bought through a mobile store.

Mistake 3: not checking your renewal date

You cancel, you're relieved, and then a week later you notice a fresh charge on your credit card. This happens when you cancel a few days before your renewal. You're charged for the new period, then you cancel-but you're stuck paying for the entire cycle you're cancelling. Always check your next renewal date before you cancel, and cancel at least a few days early to be safe.

Mistake 4: deleting the app instead of cancelling the subscription

Removing Lemlist from your phone or laptop does not cancel your subscription. The charges keep coming. You must cancel through the account settings, not the device settings.

Mistake 5: forgetting add-ons and extra charges

If you've added WhatsApp automation (S$25.32/month) or extra sending emails (S$11.39 each), these add-ons renew separately. Cancelling your main plan doesn't automatically cancel add-ons. Log into Plans & Billing and check for any separate line items, then cancel those too.

Cancellation checklist

Use this checklist to ensure you've cancelled completely and won't face unexpected charges.

• Log into lemlist.com and navigate to Plans & Billing.
• Note your next renewal date and current plan name.
• Click "Manage Plan" and select "Cancel Subscription".
• Confirm the cancellation and note the final access date.
• Check your email for a cancellation confirmation within 10 minutes.
• Return to Plans & Billing and verify the status shows "Cancelled" or "Pending cancellation".
• If you purchased via Apple App Store or Google Play, cancel through those apps as well.
• Review your account for any add-ons (WhatsApp, extra emails) and cancel those individually if needed.
• Set a reminder for 2 days before your final access date expires, so you download any campaigns or data you need.
• On the renewal date, check your credit card statement to confirm no charge appears.

Lemlist's contact and legal address

If you need to escalate a cancellation or refund dispute, use Lemlist's official registered office for legal correspondence.

Lemlist SARL
82 Rue de Turenne
75003 Paris
France

Lemlist also operates a headquarters in New York. For urgent billing or technical issues, contact Lemlist support through your account dashboard (Plans & Billing > Contact Support) or visit their help centre at support.lemlist.com.

If Lemlist does not respond to your cancellation or refund request within 10 business days, you have grounds to escalate to the Consumers Association of Singapore (CASE).

Your next step: cancel with confidence

Cancelling Lemlist is fast, and your data is safe. You keep full access until your billing period ends, and you can reactivate any time by undoing the cancellation or upgrading again. The only thing you won't recover is unused time on your current plan-that's standard across the software industry and supported by Singapore law.

If you hit any snags-if Lemlist won't let you cancel, if you're charged after cancellation, or if you want to dispute a billing error-Stopee has helped thousands of consumers navigate exactly these situations. Document your evidence, reach out to Lemlist support, and escalate to CASE if needed. Your rights are clear, your path forward is mapped, and you're in control. Stopee is here to guide you every step of the way.