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Cancel Lightricks: Step-by-Step Guide
How to cancel lightricks and claim your refund in singapore
What lightricks is and why you might want to cancel
Lightricks develops creative photo and video editing apps including Facetune and Videoleap, offering subscription-based access to premium editing features, filters and AI-powered tools. If you subscribed through the Lightricks web portal, Apple App Store (iOS) or Google Play Store (Android), you can cancel at any time - but the process differs depending on where you bought your subscription.
You might want to cancel because you no longer use the editing features, prefer a different app, or simply want to stop auto-renewal charges. Whatever your reason, Stopee exists to guide you through the exact steps so you cancel without leaving money on the table.
How lightricks subscriptions work
Lightricks charges you on a recurring basis, and your subscription renews automatically unless you cancel before the next billing date. The cancellation process and your eligibility for refunds depend entirely on which platform processed your payment - Lightricks's own website, Apple or Google.
Why cancelling matters
If you don't actively cancel your subscription, Lightricks will continue charging your payment method at the end of each billing cycle. Many people delete the app thinking it stops charges, but it doesn't. Stopping the app only removes it from your phone - your subscription keeps running in the background. Stopee has helped thousands of consumers avoid surprise charges by cancelling properly the first time.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services, including app subscriptions. You have a statutory right to cancel within 14 days of purchase and claim a full refund if you haven't substantially used the service.
The cooling-off period explained
For web purchases made directly from Lightricks, you have 14 days from the date of your first purchase to request a refund without penalty. This is your legal cooling-off window, and Lightricks must honour it. Within this period, contact Lightricks support directly - your subscription may terminate immediately if a refund is approved. The refund itself processes within approximately 14 business days after approval.
After the 14-day period
Once 14 days have passed, Lightricks is no longer obligated to refund unused subscription time for web purchases. For subscriptions bought through Apple App Store or Google Play Store, the refund rules are set by Apple and Google, not Lightricks. You must request refunds through their own support channels. If either company refuses your refund request and you believe you have a valid claim, escalate to the Consumers Association of Singapore (CASE) for dispute resolution.
How to cancel your lightricks subscription step-by-step
The cancellation method you use depends on where you purchased your subscription. Choose the correct platform below and follow the exact steps Stopee has outlined for you.
Cancel via apple app store (iOS)
If you subscribed to Lightricks through your iPhone or iPad, you cancel through the iOS Settings app, not the Lightricks app itself.
- Open Settings on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- Select Subscriptions.
- Find and tap the Lightricks app subscription (e.g. Facetune or Videoleap).
- Tap Cancel Subscription.
- Confirm cancellation when prompted.
Warning: Deleting the Lightricks app from your home screen does not cancel your subscription. You must follow these steps, or Apple will continue charging you on your next billing date.
Pro tip: After you cancel, you can still use the app until the end of your current billing cycle. Download your edited files or projects before your access expires.
Cancel via google play store (Android)
On Android devices, you manage subscriptions through the Google Play Store app. The process is similar to iOS but uses Google's interface.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Choose the Lightricks subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the prompts to confirm.
Warning: Uninstalling the Lightricks app does not cancel your subscription. Google Play will continue charging you unless you cancel through the steps above.
Pro tip: You can view your cancellation date and access period in this same menu. Write it down so you know exactly when your access ends.
Cancel via the lightricks website
If you subscribed directly through the Lightricks web portal, cancel through your account settings on their website.
- Visit the Lightricks website and log into your account using your email and password.
- Navigate to your Account Settings or Profile menu.
- Select Manage Subscription or Billing.
- Locate your active subscription and click Cancel Subscription.
- Review the cancellation details and confirm your choice.
Pro tip: Keep a screenshot or email confirmation of your cancellation for your records. This is essential proof if billing disputes arise later.
What happens immediately after you cancel
Cancelling your Lightricks subscription can feel uncertain - you're never quite sure if it worked. Here's exactly what to expect.
Your access after cancellation
For web subscriptions purchased directly from Lightricks, cancellation stops future auto-renewal but you retain access to premium features until the end of your current billing cycle. If you receive a discretionary refund within the 14-day cooling-off window, your access may terminate immediately.
For App Store and Google Play subscriptions, the same principle applies: you keep access until your paid period expires, unless a refund is granted early.
Billing stops immediately
Once you cancel, Lightricks will not charge you again on your next billing date. However, charges already processed by Apple or Google remain in their billing records. If you see a charge after cancellation, it was likely processed before your cancellation took effect.
Pro tip: Check your bank or credit card statement 5-7 days after you cancel to confirm no new charges appear. If an unwanted charge does appear, contact Stopee's escalation guide for dispute resolution steps.
Your account data and edits
Cancelling your subscription does not automatically delete your account or your edited files. Your photos, videos and projects typically remain in your Lightricks account indefinitely unless you manually delete them. If you want to remove all your data before your access expires, download your projects or contact Lightricks support for account deletion instructions.
Will you receive a refund for your lightricks subscription
Refund eligibility depends on two factors: when you purchased, and which platform you used. Stopee breaks down both scenarios so you know exactly where you stand.
Refunds for web purchases (first 14 days)
Lightricks honours a statutory 14-day cooling-off period for all subscriptions purchased directly through their website. Within 14 days of your first purchase, you can contact Lightricks support and request a full refund.
- Email or contact Lightricks support with your account details and request a refund.
- State that you are exercising your right to cancel within the cooling-off period under Singapore consumer law.
- Lightricks will review your request and either approve or deny it within a few business days.
- If approved, the refund processes within approximately 14 business days and returns to your original payment method.
- If approved, your subscription access may terminate immediately.
No refunds after 14 days (web purchases)
Once the 14-day cooling-off period expires, Lightricks does not offer refunds for unused subscription time. Cancelling simply stops future auto-renewal charges. Your current billing cycle access remains active until expiration.
App store purchases
Apple manages refunds for subscriptions purchased through the App Store, not Lightricks. Your eligibility and timeline depend on Apple's policies, not Lightricks's cooling-off period. Contact Apple directly using their Report a Problem tool or App Store support to request a refund. Apple typically processes refund decisions within a few business days.
Google play purchases
Similarly, Google handles all refund requests for subscriptions bought through Google Play Store. Request your refund through the Play Store app or Google Play support. Google's standard window for refund requests is typically shorter than 14 days, so act quickly if you want your money back.
For detailed information on Lightricks's official refund policy, visit their refund policy page at https://static.lightricks.com/legal/refund-policy.html
Lightricks pricing and subscription plans in singapore
Understanding what you're paying for helps you decide whether cancellation is the right move. Here are the subscription options available to Singapore users.
Current pricing in singapore dollars
| Plan | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| Retouch and enhance photos (entry) | S$14.98 | Variable | Basic retouch, reshape, paint tools |
| Retouch and enhance photos (standard) | S$48.98 | Variable | Expanded retouch and enhancement suite |
| Retouch and enhance photos (premium) | S$99.98 | Variable | Full retouch, reshape, paint and AI filters |
| Premium all-access | S$99.98 | Variable | All Lightricks apps and premium features |
Pro tip: Prices shown are subject to change and may vary by region or promotion. Always verify the exact price and billing period in the app or website before purchasing.
Common mistakes people make when cancelling lightricks
Many Singapore users cancel incorrectly and then wonder why charges keep appearing. You're not alone - Stopee sees these mistakes repeatedly, and they're all preventable.
Deleting the app instead of cancelling the subscription
This is the most common error. You remove Lightricks from your phone, assume it's gone, and forget about it. Six months later, you spot a charge on your bank statement. The app deletion had no effect on your subscription renewal. Always cancel through Settings (iOS) or Google Play (Android) or the Lightricks website before deleting the app.
Cancelling too late to claim a refund
The 14-day cooling-off period starts from your first purchase date, not when you realise you don't like the service. Once day 15 arrives, your refund window closes. If you think you might want your money back, request it within 13 days of purchase - don't wait.
Not keeping cancellation confirmation
You cancel on your phone and feel relieved, but you don't save any proof. Weeks later, an unexpected charge appears. Without a screenshot or email confirmation of your cancellation request, disputing the charge becomes harder. Always photograph or forward your cancellation confirmation to yourself.
Cancelling on the wrong platform
You bought through Apple App Store but tried to cancel via the Lightricks website. Your cancellation request fails because the systems don't connect. Match your cancellation method to where you made your purchase: iOS Settings for App Store, Google Play for Android, and the Lightricks website for direct purchases.
Your cancellation checklist
Use this checklist before, during and after cancellation to ensure you don't miss any steps.
| Task | Status | Notes |
|---|---|---|
| Identify where you purchased (App Store, Google Play, or Lightricks website) | ☐ | Check your email confirmation or payment records |
| Download or export any projects or edits you want to keep | ☐ | Do this before cancellation to avoid losing work |
| Follow the cancellation steps for your platform | ☐ | See section "How to cancel your Lightricks subscription" |
| Screenshot or email your cancellation confirmation | ☐ | Store safely for future reference |
| Check your bank statement 5-7 days later | ☐ | Confirm no new charges appear |
| If a refund is needed, submit request within 14 days of purchase | ☐ | Contact Lightricks or Apple/Google depending on platform |
Should you cancel or keep your lightricks subscription
Sometimes the best choice is staying put. Here's a quick comparison to help you decide.
Reasons to cancel
- You no longer use the app or edit photos and videos regularly.
- You've found a cheaper alternative like Canva, Adobe Express or similar tools.
- The subscription cost no longer fits your budget.
- You want to cancel recurring charges and buy one-time instead.
- You're unhappy with updates, performance or feature changes.
Reasons to keep your subscription
- You use Lightricks regularly for content creation or personal projects.
- The AI-powered tools and filters genuinely save you time.
- You prefer not managing multiple apps or tools.
- The pricing feels fair relative to your usage.
- You're planning a big project that requires premium features.
Pro tip: If you're on the fence, cancel and resubscribe later if needed. You lose nothing by cancelling, and you regain control of your spending right now.
Contact information and legal addresses for lightricks
If you need to escalate a cancellation issue, submit a refund request or report a billing problem, contact Lightricks directly or escalate to the Consumers Association of Singapore.
Lightricks customer support
Visit the Lightricks website for the latest customer support email and contact forms. Most billing and cancellation queries are handled through their in-app support or account settings portal.
Consumer dispute resolution in singapore
If Lightricks refuses to honour your cancellation right or refund claim, and you believe you have a valid complaint under the Consumer Protection (Fair Trading) Act, contact the Consumers Association of Singapore (CASE) for free dispute resolution support. CASE can mediate between you and Lightricks to recover unfair charges or enforce your statutory rights.
Consumers Association of Singapore (CASE)
Address: 29 Heng Mui Keng Terrace, Singapore 119596
Phone: +65 6100 0315
Website: www.case.org.sg
Take control of your subscriptions with stopee
Cancelling Lightricks is straightforward once you know exactly which steps to follow. You now have the process, your legal rights under Singapore consumer law, and clear guidance on refund eligibility - all the tools you need to cancel without leaving money on the table.
If you're unsure about any step, return to this guide or contact Lightricks support directly. Keep your cancellation confirmation, check your bank statement, and claim your refund within 14 days if eligible. Stopee has helped thousands of consumers cancel app subscriptions successfully, stop unwanted charges and reclaim control of their digital spending. Your cancellation is just one step away.