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Cancel Mailerlite: The Right Way
How to cancel MailerLite and recover your unused fees
What MailerLite is and why you might cancel
MailerLite is a cloud-based email marketing platform built for small business owners, content creators, and startups who want to design, send, and track email campaigns without technical expertise. The platform offers a drag-and-drop editor, automation workflows, landing pages, and subscriber management tools all in one place.
You might use MailerLite if you run an online business, manage a newsletter, or nurture customer relationships through email. However, if you've signed up and realised it doesn't fit your workflow, costs more than expected, or you've found a better alternative, cancelling is straightforward once you know the right steps. Stopee helps thousands of Singapore consumers navigate cancellation processes like MailerLite's, so you're not alone in wanting clarity.
Who typically uses MailerLite
MailerLite appeals to non-technical users because its generous free tier supports up to 1,000 active subscribers with 12,000 emails per month at no cost. Small agency owners, solopreneurs, and lifestyle brands favour it for ease of use and affordability compared to enterprise platforms like Klaviyo or ActiveCampaign.
Why cancellation matters in singapore
MailerLite charges in USD, which means exchange rate fluctuations affect your final SGD cost. If you're on a paid plan and realise you've been billed more than expected or the service no longer serves your needs, understanding your refund rights under Singapore's Consumer Protection (Fair Trading) Act is essential before you cancel.
Your consumer rights when cancelling MailerLite
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online services like MailerLite. You have the right to cancel within 14 calendar days of entering into the agreement if you are a consumer (not a business), provided you have not breached the terms of service.
The 14-day cancellation window
If you subscribed to a MailerLite paid plan within the last 14 days and have not yet sent campaigns or significantly used the service, you can request a refund. This is your statutory right under Singapore consumer law, regardless of MailerLite's stated refund policy. Stopee recommends you act quickly within this window, as the clock starts from the date you agreed to the terms, not the date of charging.
When MailerLite must refund you
Beyond the 14-day window, MailerLite's refund policy is more restrictive. However, you have grounds to dispute a charge if the company terminates services without cause before your paid contract period ends, or if you can prove a billing error. If MailerLite refuses a legitimate refund request, you can escalate to the Consumer Association of Singapore (CASE) for mediation.
MailerLite pricing and your cancellation trigger points
Understanding MailerLite's pricing structure helps you decide whether cancellation is the right move and whether you qualify for a refund.
Current plan pricing (SGD equivalent)
Prices below are approximate conversions from USD at 1 USD = 1.35 SGD. MailerLite bills in USD, so your actual SGD charge depends on your bank's daily exchange rate. Monthly billing locks you in each 30 days; annual billing commits you for a full year but typically offers a small discount.
| Plan name | Monthly SGD | Subscribers included | Key features |
|---|---|---|---|
| Free | S$0.00 | Up to 1,000 | Drag-and-drop editor, automation, landing pages, 12,000 emails/month |
| Growing Business | S$13.50 | 1,000+ | Unlimited emails, 3 user seats, digital product sales, multivariate testing |
| Advanced | S$24.30 | 1,000+ | Unlimited users, custom HTML editor, promotion pop-ups, advanced segmentation |
| eCommerce | S$48.60 | 1,000+ | Advanced features plus product recommendations, purchase history tracking, abandoned cart automation |
| Enterprise | Custom pricing | Unlimited | Dedicated support, custom integrations, SLA guarantees |
When to cancel and save money
If you're on a monthly plan and realise within 14 days that MailerLite is not for you, cancel immediately to avoid the next monthly charge. If you've been billed for an annual plan and you're within the first 14 days, request a refund in writing citing your statutory consumer right. After 14 days, your options narrow; however, Stopee advises checking whether MailerLite's service level has changed or if you can prove the service was misrepresented during sign-up, as these are grounds for a complaint to CASE.
How to cancel MailerLite: step-by-step guide
Cancellation methods depend on how you subscribed. If you signed up directly via MailerLite's website, you cancel through your account. If you subscribed via Apple App Store or Google Play, you must cancel through those platforms, not MailerLite directly.
Cancel via MailerLite web account (recommended)
- Log in to your MailerLite account at mailerlite.com using your email and password.
- If you've forgotten your password, click "Forgot your password?" and reset it via the link sent to your email.
- Click your account name or avatar in the top-right corner and select "Account Settings."
- Some accounts may show this under a menu icon (three horizontal lines) if you're on mobile.
- Navigate to the "Plan and Billing" section in the left sidebar.
- This is where you'll see your current plan, next billing date, and payment history.
- Scroll down to find the "Cancel subscription" or "Downgrade" button.
- MailerLite may offer you a discount to stay; you can ignore this and proceed with cancellation.
- Warning: Do not click "Pause subscription" if you want to cancel fully-pausing temporarily suspends your account but does not cancel the plan.
- Click the cancellation option and confirm your reason for leaving (this is optional feedback).
- Providing feedback helps MailerLite improve, but it does not affect your cancellation.
- Confirm the cancellation in the popup dialog that appears.
- You will see an on-screen confirmation message immediately. Save or screenshot this for your records.
- Check your email for a cancellation confirmation email from MailerLite within 5-10 minutes.
- This email serves as proof of cancellation. Keep it for at least 12 months in case of disputes.
Pro tip: If you're in your first 14 days and expect a refund, save the confirmation email and take a screenshot of the cancellation date shown in your account. This evidence supports any refund request you submit.
Cancel if you subscribed via apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner and select "Subscriptions."
- Find MailerLite in your active subscriptions list.
- Tap MailerLite and select "Cancel Subscription."
- Apple will ask you to confirm; select "Confirm Cancellation."
- You will receive an on-screen confirmation and an email from Apple confirming the cancellation.
- Warning: MailerLite cannot cancel App Store subscriptions on your behalf-you must do this through Apple's interface.
Your access to MailerLite's premium features will end on your next billing date, not immediately.
Cancel if you subscribed via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon and select "Payments and subscriptions."
- Tap "Subscriptions" and find MailerLite in the list.
- Tap MailerLite and select "Cancel subscription."
- Google will prompt you to confirm and may offer a discount to keep you subscribed; proceed with cancellation.
- You will receive confirmation on-screen and via email from Google.
- Warning: Like Apple, Google Play subscriptions cannot be cancelled by MailerLite-you control this entirely through Google's system.
If you encounter errors during cancellation, contact Google Play support directly, as MailerLite has no access to app store billing.
If you need additional help
MailerLite operates as a fully remote company with no physical office in Singapore. If you cannot cancel through the methods above, contact them via their Help Center or Contact Us page at mailerlite.com/help. Response times typically range from 24 to 48 hours. Stopee recommends keeping a record of all support communication, especially if your cancellation involves a refund dispute.
What happens after you cancel MailerLite
Cancellation does not immediately delete your account or data. Understanding what occurs in the days and weeks after you cancel helps you retain access to your subscriber lists and campaign history if needed.
Your account downgrade and grace period
Once you cancel a paid MailerLite plan, your account downgrades to the Free plan for 30 days. During this grace period, you retain full read access to your account-you can export subscribers, view past campaigns, and retrieve automations. However, sending new emails and publishing landing pages are disabled after the 30-day window ends.
Pro tip: If you think you might return to MailerLite later, export your subscriber lists, automation workflows, and campaign templates during the 30-day window so you have backups. Use the "Export subscribers" feature in your account settings to download a CSV file.
Data retention and account closure
MailerLite does not automatically delete your account after 30 days. If you want your account fully closed, contact their support team explicitly requesting permanent deletion. They will then securely delete your data in accordance with their privacy policy and GDPR (even though GDPR does not apply in Singapore, MailerLite follows these practices globally).
Billing stops immediately
Once cancellation is confirmed, no further charges occur. If you were on a monthly plan, the next billing date is cancelled. If you were on an annual plan, no renewal charge applies next year. Stopee emphasises confirming your cancellation email to ensure billing has genuinely stopped-check your account statement 7-10 days after cancellation to verify no duplicate charges appeared.
Refunds: what MailerLite will and will not repay
MailerLite's refund policy is more restrictive than Singapore consumer law, so you must understand both to know your actual entitlements.
MailerLite's standard refund position
MailerLite does not issue refunds for monthly or yearly plans by default. This includes unused portions of plans, accidental purchases, or cancellations made after a charge has processed. Their reasoning is that you gain access to the platform immediately upon subscription, even if you do not use it extensively.
Exceptions where MailerLite does refund
- Service termination by MailerLite: If MailerLite terminates services without cause before your paid contract period ends, you qualify for a pro-rata refund of unused time.
- 14-day cancellation right: Non-business consumers can request a refund within 14 calendar days of agreeing to terms if no breach of terms has occurred. This is a statutory right in Singapore, not a discretionary favour.
- 30-day discretionary window: MailerLite may consider refund requests made within 30 days of the transaction, but approval is at their sole discretion-there is no guarantee.
- Billing errors: If you were charged twice or charged an incorrect amount due to a system error, MailerLite will refund the duplicate or excess charge.
How to request a refund
Contact MailerLite support via their Help Center or Contact Us form. Clearly state your reason (within 14 days, billing error, service termination, etc.) and include your subscription dates, payment receipt, and account email. Keep your message brief and factual. Stopee advises sending your request within 14 days if possible, as this invokes your statutory consumer right and strengthens your position if MailerLite initially refuses.
If MailerLite denies your refund and you believe you have a valid claim under the Consumer Protection (Fair Trading) Act, escalate to the Consumer Association of Singapore (CASE) at case.org.sg. CASE offers free mediation and can investigate whether MailerLite is breaching consumer rights.
Common cancellation mistakes and how to avoid them
Cancelling a service often feels stressful, especially when refunds are at stake. Here are the pitfalls that trip up users and how you can sidestep them.
Pausing instead of cancelling
MailerLite offers a "Pause subscription" option that temporarily suspends your account but keeps your plan active. Many users click this thinking it cancels the plan, then get charged the following month. If you want to cancel fully, click "Cancel subscription," not "Pause." The two buttons are easy to confuse, so read the label carefully before confirming.
Forgetting about app store subscriptions
If you installed MailerLite via Apple App Store or Google Play and subscribed through the app, cancelling your web account does not cancel the app subscription. You must go to Apple's or Google's subscription settings separately. Many users cancel the web account, see no charges for a month, then are suddenly billed again because the app subscription renewed independently.
Pro tip: If you subscribed via an app store, cancel there first, then log into your web account and cancel the plan as well. This double cancellation ensures no surprise charges.
Missing the 14-day refund window
Singapore law gives you 14 calendar days from the date you agreed to the terms to cancel and request a refund. Many users delay requesting a refund until day 20 or 30, losing their statutory protection. If you're unhappy within the first two weeks, contact MailerLite support immediately asking for a refund, not just a cancellation.
Not keeping cancellation proof
MailerLite sends a cancellation confirmation email, but users often delete it or file it away without saving it. If a dispute arises-for example, you're charged again the following month-you'll need proof that you cancelled. Save the confirmation email, screenshot the cancellation date from your account, and keep your billing statement showing the final charge.
Cancelling without exporting data first
Once your account downgrades to the Free plan after 30 days, sending features disable. If you later realise you need your subscriber list or automation workflows, they may be harder to retrieve. Before you cancel, export your subscribers as a CSV, screenshot your automations, and save your landing page content. Stopee strongly recommends this step, as it costs you nothing and takes 5 minutes.
MailerLite cancellation checklist
Use this checklist to ensure your cancellation is complete and your refund, if applicable, is on track.
| Step | Action | Status |
|---|---|---|
| 1 | Export subscriber lists and campaign data before cancelling | ☐ |
| 2 | Log in to MailerLite and navigate to Plan and Billing | ☐ |
| 3 | Click "Cancel subscription" (not "Pause") | ☐ |
| 4 | Confirm cancellation in the popup dialog | ☐ |
| 5 | Save and screenshot the on-screen confirmation message | ☐ |
| 6 | Check email for MailerLite's cancellation confirmation (within 10 minutes) | ☐ |
| 7 | If requesting a refund, email support within 14 days citing your consumer right | ☐ |
| 8 | Verify no charge appears on your billing statement 7-10 days after cancellation | ☐ |
| 9 | If charged again, contact your bank or MailerLite support immediately with proof of cancellation | ☐ |
Should you cancel or switch to the free plan?
Before you cancel entirely, consider whether MailerLite's Free plan meets your needs. Downgrading costs you nothing and preserves your account and subscriber list for the future.
Free plan benefits
MailerLite's Free plan supports up to 1,000 active subscribers, 12,000 emails per month, drag-and-drop templates, basic automation, and landing pages. If your subscriber count is under 1,000 and you send fewer than 12,000 emails monthly, the Free plan may serve your business indefinitely at no cost.
When to downgrade instead of cancel
Downgrade if you use MailerLite occasionally and foresee returning to it. Cancelling closes the door; downgrading keeps your account open. However, if you're certain you'll never use email marketing again or if MailerLite's feature set never matched your needs, full cancellation and seeking a refund makes sense.
Stopee recommends downgrading if you're unsure, as it preserves your data and account history with zero financial risk.
MailerLite cancellation methods comparison
Different cancellation routes suit different situations. This table summarises your options and their outcomes.
| Method | How long it takes | Best for | Refund potential |
|---|---|---|---|
| Web account cancellation | Instant | Most users; direct sign-ups | High (within 14 days) |
| Apple App Store cancellation | Instant | iOS users who subscribed via app | Medium (Apple governs refunds) |
| Google Play cancellation | Instant | Android users who subscribed via app | Medium (Google governs refunds) |
| MailerLite support email | 24-48 hours | Users with billing issues or technical blocks | High (if documented error) |
| CASE escalation (Singapore) | 5-10 business days | Refund disputes MailerLite refuses | High (if consumer law breach proven) |
Contacting MailerLite and escalating disputes in singapore
MailerLite has no physical office in Singapore, so all contact is digital. However, you have legal avenues if MailerLite refuses a refund you believe you're entitled to.
MailerLite support channels
Visit mailerlite.com/help to access MailerLite's Help Center and contact form. You can also email their support team directly. Response times are typically 24 to 48 hours. Be clear, concise, and professional in your message. Include your account email, subscription dates, and the specific issue you're facing.
Escalating to the consumer association of singapore (CASE)
If MailerLite refuses a refund you believe is your statutory right under Singapore's Consumer Protection (Fair Trading) Act, file a complaint with CASE at case.org.sg or call them at 6100-0315. CASE offers free mediation and can compel MailerLite to respond to your complaint. To strengthen your case, provide:
- Your subscription date and plan details
- Proof of payment (billing statement or receipt)
- MailerLite's refusal email (if you received one)
- Screenshots of your account showing the cancellation
- A timeline of your communications with MailerLite
CASE does not charge consumers for complaints. If you are within 14 days of subscription and MailerLite wrongly refuses a refund, CASE can escalate to the Ministry of Trade and Industry (MTI) for enforcement action.
Your rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act entitles you to:
- Cancel within 14 calendar days of signing up for an online service (unless you've breached the terms)
- Receive a full refund of all charges paid during that 14-day period
- Transparent pricing and terms before you commit
- Accurate representations about the service's features and functionality
If MailerLite misrepresented features (for example, claiming landing pages are included in the Free plan when they're not), you may have grounds to cancel and claim a refund even after 14 days. Stopee recommends documenting any false claims at the time of sign-up.
Why stopee is your ally in cancelling MailerLite
Cancelling online services should be straightforward, but many companies bury cancellation options or make refund policies deliberately confusing. Stopee exists to demystify this process and empower you with knowledge. Whether you're cancelling MailerLite, another email platform, or a subscription you no longer need, Stopee has helped thousands of consumers navigate cancellation, avoid dark patterns, and recover funds they're entitled to.
Our guides translate complex terms of service into plain language, flag common traps, and remind you of your legal rights. When you cancel using Stopee's step-by-step guidance, you're not just ending a subscription-you're taking control of your spending and holding companies accountable for transparent, ethical practices.
If you're unsure whether your refund request qualifies or if MailerLite is unresponsive, Stopee's resources on consumer escalation paths can point you toward CASE or other authorities in Singapore. Your consumer rights are real, enforceable, and Stopee is here to make sure you use them.