Manage Matterport

How to cancel matterport and protect your investment in singapore

What matterport is and why you might want to cancel

Matterport is a 3D visualization platform that lets you capture, host, and share immersive virtual tours of physical spaces. Businesses use it for real estate marketing, property management, architecture documentation, and client presentations. You access your models through a web portal or mobile app, with optional professional capture services available on demand.

If you subscribed to Matterport but your needs have changed, your budget tightened, or you found a better alternative, cancelling is straightforward. At Stopee, we understand that subscription fatigue is real, and you deserve to exit services without unnecessary friction or hidden fees. This guide walks you through every cancellation method, refund entitlements, and your consumer rights in Singapore.

When cancellation makes sense

You might consider cancelling Matterport if you've completed your project, switched to a competitor, or need to reduce expenses. You could also cancel if you subscribed via the app store but prefer to use the web platform, or if you booked capture services you no longer need. The sooner you act, the better your chances of claiming a refund or account credit where applicable.

Your consumer protection in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to accurate billing, transparent cancellation processes, and fair treatment when disputing charges. If Matterport refuses to cancel or misrepresents its terms, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Ministry of Trade and Industry. Stopee recommends documenting all cancellation requests in writing to protect yourself.

Matterport pricing and plan overview

Understanding Matterport's pricing structure helps you calculate what you'll lose by continuing and what you might recover by cancelling promptly.

Current subscription and service rates

Matterport bills primarily in USD but your local bank may apply SGD conversion fees. Below are indicative prices for common plans and services:

Why pricing matters to your cancellation decision

If you're on an annual plan, cancelling early means you forfeit the remaining months. Stopee advises checking your billing date and calculating the unused portion before you proceed. If you subscribed via Apple App Store or Google Play, refund eligibility differs from Matterport's direct billing and follows Apple or Google's stricter 14- or 15-day windows.

How to cancel matterport on each platform

Your cancellation method depends on where you subscribed. Follow the steps that match your situation to ensure your subscription stops and charges cease immediately.

Cancel your matterport web subscription

If you signed up directly on Matterport's website and pay by credit card, cancel through your account dashboard. This method is fastest and takes effect within minutes.

1. Go to my.matterport.com and sign in with your email and password.
2. Click your profile icon (top-right corner) and select Account Settings.
   • If you don't see a profile icon, look for a menu button (three horizontal lines) on mobile devices.
3. Navigate to the Subscription or Billing tab.
   • On some accounts, this may be labelled Plans and Billing or My Plans.
4. Locate your active subscription and select Cancel subscription or Manage subscription.
   • Matterport may ask you why you're cancelling; you can skip this survey or provide feedback.
5. Confirm the cancellation. You'll receive an email confirmation within minutes.
   • Pro tip: Screenshot the confirmation email and save it to your records. This is your proof of cancellation date.
6. Your subscription will stop renewing at the end of your current billing cycle.
   • You retain access to your models and account until that date. After expiry, free-tier features may apply.

Cancel an apple app store subscription

If you subscribed to Matterport via the Apple App Store (iPhone or iPad), you must cancel through Apple's system, not Matterport's website. Matterport cannot process these cancellations directly.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon (top-right corner) and select Account.
   • You may need to verify your identity with Face ID, Touch ID, or your Apple ID password.
3. Tap Subscriptions.
4. Find and tap Matterport in the list.
5. Tap Cancel subscription or Edit and then select Cancel.
   • Apple will show you the cancellation date and any refund eligibility.
6. Confirm by tapping Confirm when prompted.
   • Warning: If you cancel before 24 hours have passed since your purchase, you may qualify for a full refund. After 24 hours, Apple's policy typically denies refunds unless you contact Apple Support with a valid reason.

Cancel a google play subscription

If you use an Android device and subscribed via Google Play, cancel your subscription in the Google Play app. Like Apple, Google handles all billing and refunds independently.

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top-right) and select Payments and subscriptions.
3. Tap Subscriptions.
4. Select Matterport from your active subscriptions.
5. Tap Cancel subscription.
   • Google will ask if you want to cancel and may offer a discount to keep you subscribed. You can decline.
6. Confirm your cancellation. Your subscription will end on the next renewal date.
   • Pro tip: If you cancel within 2 hours of purchase on Google Play, you may receive an automatic refund. Contact Google Play Support if you believe you qualify.

Cancel matterport capture services

If you booked professional scanning services and want to cancel, timing is critical. Matterport's refund policy for capture services depends on when you cancel relative to your scheduled appointment.

1. Locate your booking confirmation email from Matterport Capture Services.
2. Note your scheduled appointment date and the current date.
   • Count the hours and minutes until your appointment. Cancellations more than 24 hours in advance are treated more favourably.
3. If cancelling more than 24 hours before your appointment:
   • Reply to your booking confirmation email or call the capture team directly requesting cancellation.
   • Request account credit or a refund; Matterport may grant either at its discretion.
   • Follow up in writing (email) to document your request.
4. If cancelling within 24 hours:
   • Call the Matterport support line immediately. Cancellations this close to the appointment typically incur a fee and rarely receive credit or refund.
   • Warning: Late cancellations may result in charges equal to 50-100% of the service cost. Avoid this by cancelling early.
5. Confirm the cancellation in writing and request a reference number for your records.

What happens after you cancel matterport

Understanding what you lose and what you keep after cancellation helps you avoid surprises and plan your data migration.

Your account access and model visibility

When you cancel a platform subscription, your access doesn't stop immediately. You retain full functionality until your current billing period expires. After that date, Matterport downgrades your account or removes subscription-only features.

Your 3D models and account data remain in Matterport's system, but you may lose the ability to edit, share, or view advanced analytics depending on your plan. Export any critical scans or assets before your subscription ends to avoid permanent loss.

Data export and backup options

Stopee strongly recommends exporting your models before cancellation. Here's what you should do:

• Log into Matterport and download your 3D scans in standard formats (OBJ, GLB, or USDZ if available).
• Export any custom branding, floor plans, or annotations you've created.
• Save these files to an external hard drive or cloud storage (Google Drive, OneDrive, etc.) for permanent safekeeping.
• Check Matterport's documentation for export timelines; large files may take 24-48 hours to prepare.

Team access and sharing links

If other team members or clients access your spaces via shared links, those links may expire or become restricted once you cancel. Notify stakeholders before your subscription ends so they can save or screenshot important information.

Will you get a refund from matterport

Refund eligibility depends on your subscription type, billing method, and how long ago you signed up. Stopee walks you through each scenario.

Platform subscription refunds

Matterport's standard policy does not offer refunds for unused subscription time. When you cancel, your subscription simply stops renewing at the end of the current cycle. You keep access until that date expires.

However, you may have grounds for a refund if:

• You signed up fewer than 14 days ago and the service failed to meet its description (Consumer Protection Act grounds).
• You were double-charged or charged in error.
• Matterport misrepresented its features or availability.
• You live in a jurisdiction with stronger consumer protections (e.g., EU GDPR or UK Consumer Rights Act); Singapore's law is less prescriptive but still offers recourse.

App store and google play refunds

Apple and Google have their own refund windows and policies. Both typically allow refunds within 15 days (Apple) or 2 hours (Google) of purchase if you cancel immediately. After that window closes, they rarely refund, even if Matterport's service was unsatisfactory.

Pro tip: Contact Apple Support or Google Play Support directly and cite "service not as described" if Matterport failed to deliver promised features. They have discretion to grant refunds outside the standard window.

Capture services refunds

If you cancel a professional capture appointment more than 24 hours in advance, Matterport may credit your account or refund your payment at its discretion. Cancellations within 24 hours almost always result in a loss of the deposit or full service fee.

Common mistakes to avoid when cancelling matterport

Cancellations can go wrong in ways that cost you money or frustrate you unnecessarily. We've seen countless customers make these errors, so learn from them.

Forgetting to cancel the right subscription

Many users sign up for Matterport on the web, then download the mobile app and accidentally subscribe again through Apple or Google. You then pay twice without realizing it. Before cancelling, log into all three sources (web, Apple, Google) and check for active subscriptions. Cancel each one separately.

Assuming cancellation is instant

You cancel your subscription, but your credit card gets charged again a week later. This happens because Matterport processes cancellations at the next renewal date, not immediately. If your renewal is in 5 days, the charge will still go through. Check your billing date and note when your cycle ends so you're not caught off guard.

Not saving proof of cancellation

Always screenshot or save the cancellation confirmation email. If Matterport disputes your cancellation or charges you again, this email is your proof. Without it, you'll spend hours on customer service calls trying to prove you cancelled.

Cancelling capture services too late

The 24-hour cancellation window for professional capture services is strictly enforced. If you cancel 23 hours before your appointment, you lose your entire deposit. Set a phone reminder 48 hours after booking so you have time to reconsider and cancel if needed.

Ignoring your data before expiry

After your subscription ends, Matterport may restrict access to your models or delete them after a grace period (usually 30-90 days). You won't recover this data after deletion. Export everything immediately after cancelling, not weeks later.

Your consumer rights and escalation options

If Matterport refuses to honour your cancellation, doesn't issue a promised refund, or charges you after you cancelled, you have legal recourse in Singapore.

The consumer protection (Fair trading) act

This Act protects you from unfair contract terms, misleading advertising, and unsatisfactory services. If Matterport breaches these protections, you can demand compensation or cancellation of charges.

File a complaint with the Consumers Association of Singapore (CASE) if Matterport ignores your cancellation request or continues charging after you've cancelled. CASE will mediate for free and escalate to the Ministry of Trade and Industry if necessary.

Disputing charges with your bank

If Matterport charges you after you cancelled, contact your bank or credit card company immediately. Request a chargeback or reversal, citing unauthorised charges. Your bank typically has 120 days to investigate and usually sides with you if you provide cancellation evidence.

Escalation steps

1. Contact Matterport Support by email and clearly state your cancellation request with dates and evidence.
2. If Matterport doesn't respond within 7 days, file a complaint with CASE (call 1800-6100 or visit case.org.sg).
3. If CASE's mediation fails, escalate to the Ministry of Trade and Industry's consumer protection division.
4. As a last resort, pursue small claims court action for amounts under S$20,000.

Cancellation checklist and next steps

Use this checklist to confirm you've completed every cancellation step correctly and protected yourself fully.

How stopee can help you take control

Cancelling subscriptions shouldn't feel like a battle. At Stopee, we've helped thousands of consumers cancel Matterport and recover unused fees by providing clear, step-by-step guidance and escalation templates.

Visit Stopee.com to access cancellation letters you can copy and send to Matterport, guides for disputing charges with your bank, and a community forum where you can ask other users about their experiences. Stopee's mission is to empower you to cancel any subscription quickly, fairly, and without shame.

Contacting matterport for cancellation support

If you need to escalate your cancellation beyond the online portal, send written requests to Matterport's registered address. This creates a paper trail for legal purposes.

Official mailing address

Matterport, Inc.
Sunnyvale, California
United States
(Exact street address available on Matterport's Terms of Use or contact page)

Send cancellation notices by registered mail or email to support@matterport.com with "Cancellation Request" in the subject line. Include your account email, subscription plan, and requested cancellation date. Request written confirmation within 5 business days.

Pro tip: Use Stopee's free cancellation letter templates to draft a professional request that Matterport is more likely to act on quickly. Stopee has helped thousands of consumers cancel confidently and recover fees they thought were lost forever.