Manage Midjourney

How to cancel midjourney: your complete guide for singapore users

What midjourney is and why you might cancel

Midjourney is a subscription-based AI image generator that transforms your text descriptions into original artwork. The platform appeals to designers, marketers, and creative professionals who need fast visual prototyping and concept exploration without traditional software costs.

You subscribe to monthly or annual plans to unlock GPU processing hours and premium features like Relax mode (slower, cheaper processing) and Stealth mode (private image generation). Most users find value in the speed and quality, but subscription costs accumulate quickly, especially if your creative workload drops or you discover alternative tools that fit your budget better.

At Stopee, we understand that AI tools are investment decisions, not set-and-forget services. This guide walks you through cancelling Midjourney step-by-step, understanding your refund rights, and avoiding common traps that delay or complicate the process.

Common reasons to cancel

You might cancel because you've completed a project cycle, discovered a cheaper alternative, or realised you're not using your allocated GPU hours. Some users cancel temporarily during slower business months, while others step away entirely after testing the platform.

Your consumer rights as a singapore subscriber

Singapore's Consumer Protection (Fair Trading) Act protects you even when you're buying digital services from overseas companies like Midjourney.

What singapore consumer law covers

The Act requires that digital services (including AI subscriptions) be supplied with due care, be fit for purpose, and match any description provided by the seller. If Midjourney fails to deliver promised features or processes your cancellation incorrectly, you have grounds to escalate beyond their standard support.

Cooling-off periods for digital content are limited in Singapore. Once you've used your subscription (generated images or consumed GPU hours), you generally cannot invoke a cooling-off right. However, if Midjourney misleads you about features, refund policies, or billing terms, the CCPA provides leverage.

How to use your consumer rights

If Midjourney refuses to cancel your account or process a legitimate refund, document your cancellation request (screenshot the date and time) and contact the Consumers Association of Singapore (CASE) to lodge a formal complaint. CASE acts as your escalation point and can pressure the company to comply with consumer law.

Stopee recommends keeping evidence of all your interactions: emails, screenshots of the cancellation page, and records of any refund promises made via chat support.

Midjourney pricing in singapore

Pricing varies depending on whether you subscribe via the Midjourney website or through Apple App Store and Google Play. Estimates shown below are in Singapore dollars (SGD), converted from Midjourney's standard USD pricing.

Official pricing table

Pro tip: Annual plans include roughly 20% discount versus paying monthly. If you're certain you'll stay with Midjourney for 12 months, the annual commitment saves money. However, check your actual billing statement-Midjourney charges in USD, and your SGD amount may vary slightly due to exchange rates and bank conversion fees.

How to cancel midjourney in three methods

Stopee has identified three separate cancellation paths depending on where you purchased your subscription. Choose your method and follow the steps carefully to avoid common delays.

Method 1: cancel via midjourney's website

This is the fastest and most direct route if you subscribed through midjourney.com. You retain full control and can see your refund eligibility immediately.

1. Visit midjourney.com/account and log in with your email and password
   • If you've forgotten your password, use the "Forgot password" link before proceeding
   • Ensure you're using the same account email where you receive Midjourney notifications
2. Locate the Manage Subscription section in your account dashboard
   • This is usually on the left sidebar or under "Billing"
   • If you don't see it, scroll down-the menu may be below your profile settings
3. Click "Cancel Plan" or "Cancel Subscription"
   • Midjourney may ask why you're cancelling-answer honestly but briefly
   • Do not close the browser or refresh the page during this step
4. Review the cancellation summary
   • Confirm your last billing date and final access date
   • Note whether a refund is being issued (see refund section below)
5. Click "Confirm Cancellation" or similar button to finalise
   • You should receive a confirmation email within 5 minutes
   • Save this email for your records
6. Check your email inbox (including spam folder) for the cancellation receipt
   • The receipt should state your cancellation is effective at the end of your current billing cycle
   • If you don't receive an email within 10 minutes, log back in to confirm the cancellation was registered

Method 2: cancel via apple app store (iOS)

If you purchased Midjourney through your iPhone or iPad, Apple manages your subscription independently from Midjourney's website. Cancellation happens in the App Store, not in the Midjourney app itself.

1. Open the App Store app on your iPhone or iPad
   • Do not open Midjourney itself-go to the App Store icon on your home screen
2. Tap your profile picture (top-right corner) or your Apple ID
   • If prompted, authenticate with Face ID, Touch ID, or your Apple ID password
3. Select "Subscriptions" from the menu
   • You'll see all active subscriptions linked to your Apple ID
4. Find "Midjourney" in the subscription list and tap it
   • If you see multiple Midjourney entries, cancel all of them
5. Tap "Cancel Subscription" or "Edit Subscription" then "Cancel"
   • Apple may offer a discounted renewal to keep you subscribed-you can ignore this
   • Proceed with cancellation
6. Confirm the cancellation when prompted
   • You'll receive a confirmation message on screen
   • Check your email for Apple's official cancellation receipt

Warning: Midjourney does not process App Store refunds or cancellations. Apple handles everything. If your cancellation doesn't stick, contact Apple Support directly via the App Store app-do not email Midjourney.

Method 3: cancel via google play store (Android)

Android users who subscribed through Google Play must cancel there as well. Midjourney has no involvement in the refund or cancellation process.

1. Open Google Play Store on your Android device
   • This is not the Midjourney app-use the Google Play icon
2. Tap your profile icon (top-right) and select "Manage apps & device"
   • If this option doesn't appear, tap "Account" instead
3. Go to the "Manage" or "Subscriptions" tab
   • You'll see all active subscriptions on your account
4. Tap "Midjourney" from the list
   • If you cannot find it, ensure you're on the Subscriptions tab, not Apps
5. Select "Cancel subscription"
   • Google Play may display retention offers-you can decline them
6. Follow the on-screen prompts and confirm cancellation
   • Your subscription will end at the next billing date
   • Check your email for a cancellation confirmation from Google

Pro tip: Google Play sometimes delays cancellation confirmations by 24 hours. Wait a full day before checking whether the cancellation has been processed. If the subscription renews after you've cancelled, contact Google Play Support immediately.

Refunds: when you'll get money back

Refund eligibility at Midjourney is strict and tied directly to how much of your monthly GPU allocation you've used. Understanding these rules now prevents disappointment after you cancel.

Web subscription refunds (midjourney.com)

If you subscribed directly through Midjourney's website, a refund is only available if your total GPU usage during the current billing month is under 20 minutes. This is a hard threshold-exceeding it by even one minute disqualifies you from a refund.

When you click "Cancel Plan," Midjourney's system automatically calculates your GPU usage and displays whether you qualify. If you see a refund option, it will appear on the cancellation confirmation screen. Midjourney processes web refunds to your original payment method within 5 to 10 business days.

If your GPU usage exceeds 20 minutes, no refund is available, and your access simply expires at the end of your billing cycle. This is not a policy you can negotiate-Midjourney applies it uniformly to all users.

App store and google play refunds

Refunds for App Store and Google Play purchases are entirely controlled by Apple and Google, not Midjourney. Midjourney does not process these refunds or have authority over them.

To request a refund through Apple, open the App Store, navigate to your purchase history, find the Midjourney charge, and request a refund directly. Apple typically grants refunds within 48 hours if you request within 14 days of purchase. Google Play refunds are also available within 14 days of purchase-access Google Play > Payments & subscriptions > Purchases > Midjourney, then select "Request refund."

Stopee advises contacting Apple or Google support if your refund request is denied. These platforms often allow appeals, especially if you explain that you cancelled the subscription and received no service value.

What happens after you cancel midjourney

Cancellation doesn't mean instant removal. You'll experience a transition period where your access gradually winds down.

Your access timeline

Once you cancel, your paid subscription remains active until the end of your current billing cycle. You retain access to all fast GPU hours, Relax mode, and any premium features you've paid for during this period. If you cancel on the 15th of a month with a monthly plan, your access extends until the last day of that month.

After your billing cycle ends, your account automatically downgrades to a free tier (if Midjourney offers one) or becomes inactive. You cannot generate new images once your subscription expires, though your previous creations remain stored in your account.

Your account and images

Cancelling your subscription does not delete your account or your generated images. Midjourney retains your image library according to their terms of service, which typically means your creations stay accessible if you resubscribe later. However, confirm Midjourney's current data retention policy in their terms before cancelling if you're concerned about long-term storage.

Your account login credentials remain valid. You can log in anytime to view past images, even after cancellation. If you wish to delete your account entirely, contact Midjourney support separately-account deletion is a different process from subscription cancellation.

Common mistakes that delay or block cancellation

We know cancellation can feel frustrating, especially when obstacles appear unexpectedly. Here are the pitfalls Stopee sees most often, and how to avoid them.

Mistake 1: cancelling in the wrong place

The single largest source of cancellation failures is subscribers attempting to cancel in the Midjourney app or via Discord when they should be using the website or app store. Midjourney's Discord server does not process cancellations-it's a community space. Equally, tapping "unsubscribe" buttons within the Midjourney app often fails because the app doesn't handle subscription management.

Fix: Use only the official channels: midjourney.com/account for web subscriptions, the App Store for iOS, or Google Play for Android. No other method works reliably.

Mistake 2: not confirming cancellation via email

Many users assume cancellation is complete after clicking the final confirmation button on screen. Midjourney's systems sometimes fail to send confirmation emails, or emails arrive in spam folders. You then believe you've cancelled when you haven't, and the subscription renews.

Fix: Always wait for and save the confirmation email. If you don't receive one within 10 minutes, log back into your account and check the Manage Subscription page to verify cancellation status. Document the date and time of cancellation in case you need to dispute a renewal charge later.

Mistake 3: forgetting about app store subscriptions

If you've ever purchased Midjourney through Apple or Google, you may have multiple active subscriptions-one on the website and one (or more) via app stores. Cancelling the website subscription leaves the app store subscription active, and you'll be charged twice.

Fix: Before cancelling on the Midjourney website, check your Apple and Google accounts for active Midjourney subscriptions. Cancel all of them. Only then log into midjourney.com and cancel there.

Mistake 4: misunderstanding the GPU usage refund rule

Midjourney's 20-minute GPU usage threshold confuses many users. You assume "20 minutes" means 20 minutes per plan (Basic, Standard, etc.), but it means 20 minutes total in the current billing month. Use your full GPU allocation, even by a small amount, and no refund is issued.

Fix: Before cancelling, check how much GPU time you've consumed this month. Log into your account and view your usage statistics. If you're under 20 minutes and want a refund, cancel immediately. If you're over, accept that no refund is available and proceed with cancellation for next month's billing cycle.

How to keep or revisit your midjourney subscription

Cancellation is not always permanent. If you're unsure, you have alternatives to full cancellation.

Temporary pause options

Midjourney does not officially offer a "pause" feature, but you can achieve the same result by downgrading to a cheaper plan (like Basic at S$13.50/month) if you want to maintain your account and image library while reducing costs. This preserves your account status and images without committing to the full subscription price.

Reactivating after cancellation

If you cancel and later change your mind, resubscribe anytime by logging into midjourney.com/account and selecting a new plan. Your previous images remain in your account. There is no penalty for reactivating, and you'll start a fresh billing cycle from the reactivation date.

Checklist: before you cancel

Use this quick checklist to ensure you're fully prepared before clicking "Cancel."

• You've reviewed your current GPU usage for the month (refund eligibility depends on staying under 20 minutes)
• You've confirmed whether you subscribed via midjourney.com, Apple App Store, or Google Play
• You've checked whether you have multiple active subscriptions (website plus app stores)
• You've screenshotted your current billing page and plan details for records
• You know your next billing date and understand that access ends on that date
• You've saved or exported any important images or project records from Midjourney
• You've confirmed Midjourney's data retention policy if you're concerned about long-term storage of your images

Escalation: what to do if midjourney won't cancel

If your cancellation request is ignored, your account still renews after cancellation, or Midjourney denies a refund you believe you're entitled to, escalation is necessary.

Step 1: contact midjourney support

Email Midjourney's support team with a clear message stating your cancellation request date, your account email, and the specific problem (e.g., "I cancelled on [date] but was still charged on [date]"). Attach screenshots of your cancellation confirmation or the cancelled subscription page.

Midjourney typically responds within 48 hours. If the issue is a disputed charge, request a refund explicitly and cite your cancellation date.

Step 2: file a complaint with CASE

If Midjourney does not respond within 7 days or refuses to process your cancellation or refund, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE acts as a mediator between you and Midjourney and can compel the company to comply with Singapore consumer law.

Visit the CASE website (case.org.sg), fill out their online complaint form, and provide all evidence: your cancellation request, Midjourney's response (or lack thereof), and proof of charges. CASE will escalate to Midjourney and work toward resolution.

Step 3: dispute the charge with your bank

If Midjourney continues to bill you after cancellation, contact your bank and dispute the charge as unauthorised. Provide your cancellation confirmation email as evidence. Your bank will typically issue a provisional credit within 2 to 5 business days and investigate further.

Stopee strongly recommends keeping detailed records of every cancellation attempt. Document dates, times, screenshots, and any email correspondence. This evidence is invaluable if you need to escalate to CASE or your bank.

Why stopee helps thousands cancel successfully

Cancelling digital subscriptions should be straightforward, but companies often make the process deliberately confusing to protect recurring revenue. Stopee exists to cut through that complexity and empower you with clear, actionable steps.

Whether you're cancelling Midjourney, a streaming service, or a fitness app, Stopee has developed step-by-step guides tailored to each platform and region-including Singapore. Our mission is to ensure you retain control of your subscriptions and your money.

If you found this guide useful, explore more cancellation tutorials at Stopee.com. We've helped thousands of consumers navigate subscription management confidently, and your cancellation journey matters to us.

Summary: your quick reference table

Contact and escalation information

If you need to escalate your cancellation issue beyond Midjourney's support, contact these official Singapore consumer authorities:

• Consumers Association of Singapore (CASE): case.org.sg | Phone: 6100 0315 | This is your primary point of contact for subscription disputes
• Infocomm Media Development Authority (IMDA): imda.gov.sg | For issues related to digital services and online transactions

For Midjourney support, visit their official website or check your account for support contact details. Always ensure you're using official channels-never respond to unsolicited emails claiming to be from Midjourney.

Stopee is here to guide you through every subscription decision. Cancel with confidence, knowing your rights are protected and your next steps are clear.