Manage Mileiq

How to cancel MileIQ and claim your refund in singapore

What MileIQ is and why you might want to leave

MileIQ is a subscription-based GPS mileage tracking service designed to help professionals, self-employed workers and small business teams log vehicle journeys automatically for tax reporting and expense reimbursement. It records your drives through your mobile device or web dashboard and lets you classify each trip as business or personal. If you've decided to move on or find it no longer suits your needs, Stopee is here to guide you through cancellation step by step.

How MileIQ works

The service operates across iOS, Android and a web dashboard, syncing your location data to create a complete mileage audit trail. You can generate reports for tax purposes, export drive logs and share mileage data with accountants or reimbursement teams. Whether you've upgraded to an Unlimited plan or signed up through the App Store, understanding how your subscription sits across these platforms is crucial before you cancel.

Reasons professionals cancel

You might cancel because you've found a competitor with better pricing, your business structure has changed, the service duplicates other expense tracking tools you already use, or you simply want to try the free tier with its 40 monthly drives. Whatever your reason, Stopee recognises that cancelling should be frictionless and transparent.

Your consumer rights in singapore

Digital subscription protections under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like MileIQ, even though there is no statutory cooling-off period for digital subscriptions. This means you cannot automatically demand a refund within a set number of days simply because you changed your mind. However, you have rights if MileIQ fails to deliver what was promised, misrepresents features or fails to process a lawful cancellation request.

Your refund rights with MileIQ

MileIQ publishes a 20-day refund window for weekly and monthly subscriptions, and 60 days for yearly plans, measured from the charge date. These are contractual refund windows, not statutory entitlements. If you believe the service was faulty, misleading or failed to function as described, you may have grounds to escalate beyond these windows. For further guidance on your rights, contact the Consumers Association of Singapore (CASE), which provides free dispute resolution support. Stopee always recommends gathering evidence of your cancellation request and any service failures before pursuing a refund claim.

How to cancel MileIQ across all platforms

Cancelling via the web dashboard (simplest route)

The web dashboard at dashboard.mileiq.com is the most straightforward way to cancel your MileIQ subscription. Your subscription remains active until the end of your current billing cycle, after which your account automatically reverts to the free plan with 40 free drives per month.

1. Open your web browser and visit dashboard.mileiq.com
2. Log in with your MileIQ account email and password
3. Navigate to the Subscription tab or Settings area
4. Find your active subscription and select "Cancel" or "Cancel Subscription"
5. Confirm your cancellation (the system may ask why you're leaving)
6. Check your inbox for a cancellation confirmation email within 24 hours

Pro tip: Screenshot the cancellation confirmation page as proof of your request. This protects you if MileIQ later claims it did not receive your cancellation.

Cancelling an apple app store subscription (iOS)

If you subscribed to MileIQ through Apple's App Store on your iPhone or iPad, you must cancel through Apple, not through MileIQ's dashboard. MileIQ support cannot cancel App Store subscriptions on your behalf, which is an important distinction.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Tap "MileIQ" from your active subscriptions list
5. Tap "Cancel Subscription" or "Remove"
6. Confirm the cancellation when prompted

Warning: You must use the same Apple ID account that purchased the subscription. If you use a different Apple ID, the system will not show MileIQ in your subscriptions list.

Cancelling a google play store subscription (Android)

Android users who subscribed via Google Play must cancel through the Play Store directly. Like Apple, Google manages billing independently and MileIQ cannot process these cancellations on its servers.

1. Open Google Play on your Android device
2. Tap your profile icon in the top right
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Choose "Subscriptions"
5. Tap "MileIQ" from your list
6. Tap "Cancel subscription"
7. Follow the prompts to confirm

• Use the same Google account you used when purchasing the subscription
• MileIQ's web dashboard may redirect you to Google Play if you attempt to cancel there, which is normal
• Your refund eligibility is governed by Google's policy, which typically allows returns within 48 hours of purchase

Pro tip: If you cancel via the web dashboard and you subscribed through an app store, verify you cancelled in the app store itself, not just in MileIQ's dashboard. Cancelling in only one place is a common mistake that leaves you charged.

Refund timelines and conditions you need to know

MileIQ's refund window

MileIQ allows refunds within specific windows depending on your billing cycle. Understanding these limits helps you decide whether pursuing a refund is viable. Stopee recommends submitting any refund request immediately after cancelling if you believe you qualify, as delays can push you outside the window.

Refund exceptions and what you should avoid

Not every cancellation qualifies for a refund. Downgrades from yearly to monthly plans, for example, do not trigger refunds. If you downgrade instead of cancel fully, you may have already lost the refund window without realising it.

• Downgrading to a lower-cost plan does not qualify for a refund of the difference
• Refunds for App Store and Google Play purchases are handled by Apple and Google respectively, not MileIQ, so contact them directly if MileIQ refuses
• If your refund window has passed, Stopee recommends escalating to CASE (Consumers Association of Singapore) if you believe the service was faulty or misrepresented

Warning: Do not assume cancellation automatically triggers a refund. You must request it explicitly within the window. MileIQ will not proactively refund you.

Understanding MileIQ's pricing in singapore

Current plans and what they cost

MileIQ displays pricing in USD on its main website, making it harder for Singapore users to understand local costs. Checking the App Store or Google Play on a device set to Singapore region, or contacting MileIQ support directly, will give you accurate SGD pricing for your decision.

If you're paying for a Teams plan and only need individual tracking, cancelling your current subscription and switching to the free or Unlimited individual plan could save you significantly. Stopee recommends calculating your monthly savings before you decide to cancel, especially if you're mid-contract.

What happens to your data and access after you cancel

How much of MileIQ stays available to you

Cancelling does not immediately delete your account or lock you out of your drive history. Your subscription features remain active until the end of your billing cycle. After that date, you drop to the free plan automatically, which means you can still access and export your historical drive logs indefinitely, but you are limited to 40 free tracked drives per month going forward.

Protecting your data and audit trail

If you need mileage records for tax purposes or reimbursement claims, export your drive logs before your billing cycle ends. This gives you a permanent backup independent of your active subscription status. You can still view these records in your account after cancellation, but exporting them immediately removes any risk of technical issues or account suspension later.

• Historical drives and reports remain in your account indefinitely after cancellation unless you delete the account yourself
• Exporting data is free and takes minutes
• Downgrading to the free plan means future drives beyond 40 per month will not be tracked or logged
• If you rejoin later, your old data is still there

Pro tip: Export your data before your cancellation takes effect at the end of the billing cycle. This protects you if you later need proof of the drives MileIQ recorded.

Common mistakes people make when cancelling MileIQ

Cancelling feels straightforward, but small oversights can leave you charged or refund-ineligible for longer than necessary. Stopee has seen these patterns repeat across hundreds of cancellations, and catching them now will save you frustration and money.

Mistake 1: cancelling only in the app, not through the app store

The biggest trap is cancelling your MileIQ subscription through the web dashboard if you subscribed via Apple App Store or Google Play. Your dashboard cancellation has no effect on app store billing. You must cancel in the app store itself, or you will be charged again at the next billing cycle.

Mistake 2: waiting too long to request a refund

The 20-day window for monthly plans passes quickly. If you cancel on day 21, you are ineligible. Stopee recommends submitting your refund request on the same day you cancel, with your original billing date clearly stated in your email to support.

Mistake 3: confusing downgrade with cancellation

Downgrading from Teams Pro to the free plan is not the same as cancelling. You may lose access to paid features immediately, but you do not get a refund, and you may not trigger the refund window. If your goal is a refund, cancel fully instead of downgrading.

Mistake 4: not exporting your data before the cycle ends

Once your paid subscription expires at the end of the billing cycle, exporting data becomes slightly harder (you must use the free plan interface). Do it beforehand to avoid complications.

Checklist: how to cancel MileIQ the right way

Use this step-by-step checklist to ensure you cancel correctly, preserve your refund eligibility and protect your data. Stopee has designed this checklist to cover all platforms and common pitfalls.

1. Determine where you subscribed (web, App Store or Google Play)
2. Note the exact billing date of your current subscription
3. Export your drive history and reports to your computer
4. Cancel via the correct platform:
   • Web dashboard: log in and select "Cancel" next to your subscription
   • App Store: open Settings > Subscriptions > MileIQ > Cancel Subscription
   • Google Play: open Subscriptions > MileIQ > Cancel subscription
5. Screenshot the cancellation confirmation screen
6. Check your email for a cancellation confirmation from MileIQ within 24 hours
7. If you want a refund and are within the window (20 days for monthly, 60 for yearly), email support with your billing date and reason
8. If requesting a refund through App Store or Google Play, do so through their platforms, not MileIQ
9. Keep copies of all correspondence for 90 days
10. Verify the cancellation took effect at the next billing date by confirming you were not charged

When to escalate if MileIQ refuses your cancellation or refund

What to do if support does not respond

MileIQ support should respond to cancellation and refund requests within 5 business days. If they ignore your request, fail to cancel your subscription or deny a refund without valid reason, escalation is your next step. Stopee recommends filing a complaint with CASE (Consumers Association of Singapore) if MileIQ ignores you or acts unfairly.

How to escalate formally

• Keep records of every email you send to MileIQ and every response (or lack thereof)
• If support refuses your refund, ask them to cite the specific policy reason in writing
• Contact CASE at 1800-6100-6 or visit their website for dispute resolution support
• File a complaint with the Infocomm Media Development Authority (IMDA) if you believe MileIQ engaged in unfair or deceptive practices
• If you paid via credit card and believe the charges are unauthorised after requesting cancellation, dispute the transaction with your bank

Decision table: should you cancel or keep MileIQ

Before you click cancel, use this simple comparison to ensure you are making the right call. Sometimes staying on a lower tier is better than cancelling altogether.

Your next steps: cancelling MileIQ safely in singapore

Cancelling MileIQ is a straightforward process once you know which platform you subscribed through and which steps to take. The key is acting quickly on refunds, exporting your data before your paid cycle ends, and ensuring you cancel in the right place-whether that is the web dashboard, Apple App Store or Google Play. Stopee has helped thousands of consumers cancel subscriptions cleanly and reclaim refunds they were entitled to, and we are here to support you through every step. Follow the checklist above, keep your confirmation screenshots and email records, and escalate to CASE if MileIQ refuses to honour your cancellation request. You have consumer rights in Singapore, and Stopee is committed to empowering you to use them.

For additional consumer support, visit CASE (Consumers Association of Singapore) at www.case.org.sg or call 1800-6100-6. Visit Stopee.com for guides on cancelling dozens of other subscriptions with the same clarity and precision.