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Cancel Monday.Com: The Right Way
How to cancel monday.com in singapore and protect your data
What is monday.com and why you might want to leave
Monday.com is a cloud-based work operating system that helps teams visualise, plan and manage projects through customizable boards, automations and integrations. It's designed to centralise workflows across departments, but not every team finds it the right fit.
You might be reconsidering your subscription because of cost, underutilisation, integration gaps, or a shift to another platform. Whatever your reason, you deserve a clear, straightforward cancellation process. At Stopee, we help you navigate these decisions with confidence and transparency.
When cancellation makes sense
Cancellation is right for you if your team no longer actively uses the platform, your budget has tightened, or you've found a better alternative. If you're in the early days of a subscription and discovering it doesn't match your workflow, you may qualify for a refund within 30 days of purchase.
Don't stay locked in out of inertia. Act now if you've made your decision.
What this guide covers
This guide walks you through every step of cancelling Monday.com from Singapore, explains what happens to your account and data, shows you refund eligibility rules, and covers your consumer rights under Singapore law. We've consolidated practical steps, common pitfalls and insider knowledge so you can cancel with confidence.
Your consumer rights and protections in singapore
Before you cancel, know what rights you have. Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contractual terms, misleading marketing and breach of supply obligations. These rights apply to cloud software subscriptions just as they do to physical goods.
What the law covers
Under the Consumer Protection (Fair Trading) Act, any term in Monday.com's contract that is deemed unfair or unreasonably onerous can be challenged or set aside by a court or the Consumers Association of Singapore (CASE). This is especially relevant if Monday.com claims a zero-refund policy even when you've discovered a material fault or breach of its service obligations.
If Monday.com promised uptime, performance or data security and has failed to deliver, you may have grounds to dispute non-refund policies. Stopee recommends documenting any service failures before you escalate a complaint.
Escalation pathways if monday.com refuses to help
If Monday.com denies a refund you believe you're entitled to, file a complaint with the Consumers Association of Singapore (CASE). CASE handles consumer disputes and can mediate between you and the company. You can also pursue a claim in the Small Claims Tribunal if the amount justifies it. Stopee's experience shows that many companies reassess refund decisions once CASE becomes involved.
Monday.com pricing and plan options
Understanding what you're paying for helps you decide whether to stay or leave. Here's a snapshot of current Monday.com plans and what they include.
Current plan structure and cost
| Plan | Typical features | Billing (USD list price) | Best for |
|---|---|---|---|
| Free | Basic boards, limited automations, up to 2 team members | SGD 0 | Testing the platform |
| Basic | Unlimited boards, basic automations, up to 5 team members | USD 8-10/month | Small teams |
| Standard | Advanced automations, integrations, unlimited users | USD 12-16/month | Growing teams |
| Pro | Custom workflows, API access, priority support | USD 24-32/month | Enterprise teams |
| Enterprise | Bespoke integrations, dedicated support, SLA | Custom quote | Large organisations |
Pricing is published in USD on monday.com/pricing, but you'll be charged in SGD at checkout. Exchange rates and local taxes apply. If you need an exact SGD quote or reseller pricing, contact Monday.com sales directly.
Hidden costs and billing traps
Watch for annual discounts that lock you in. If you opt for a 12-month prepay to save money, you forfeit the refund window for monthly subscribers. Also check whether add-ons like extra storage, API calls or dedicated support will inflate your bill once you start using them.
Stopee advises reading the full pricing footnotes before committing to annual billing.
How to cancel monday.com step by step
Cancellation on Monday.com requires admin access and takes just a few minutes. Follow these steps exactly to avoid mistakes.
Who can cancel and what you need
Only a workspace admin can cancel a Monday.com subscription. If you're a regular team member, you'll need to ask your admin to do it for you. You'll also need access to a desktop or laptop web browser; the mobile app does not support billing changes.
Warning: If you cancel and then lose admin access, you may not be able to restore or dispute the cancellation later. Make sure you're confident in your decision before you proceed.
Cancellation via web browser (desktop)
- Open Monday.com and sign in as an admin on a desktop or laptop
- Do not use the mobile app; billing settings are web-only
- Verify you're logged in with an admin account by checking your profile settings
- Navigate to the Admin section
- Look for the "Admin" link in your left sidebar menu
- If you don't see it, you don't have admin permissions; ask your account owner
- Open the Billing tab within Admin
- You'll see your current plan, renewal date and payment method
- Look for a "Manage subscription" or "Billing settings" button
- Locate your subscription and select the cancel or pause option
- You may see options to "Cancel subscription", "Stop auto-renewal" or "Downgrade"
- Read the on-screen warning carefully before clicking confirm
- Confirm the cancellation
- Monday.com will ask you why you're cancelling; you can skip this or provide feedback
- Click the final "Confirm" button to complete the cancellation
- Save your confirmation number and screenshot the cancellation page
- Note the exact date shown on screen as your cancellation effective date
- Email this confirmation to yourself as a backup record
Pro tip: If the Billing tab is missing or greyed out, contact Monday.com support immediately. Some billing permissions are role-specific and may need adjustment by the account owner.
What if you can't find the cancellation option
If the cancellation button is not visible, your account may be on an Enterprise plan with custom terms, or billing controls may be hidden. Contact Monday.com support via the Help Centre (question mark icon, top right) or email support@monday.com. Have your workspace name and email address ready.
Stopee recommends keeping a copy of any support ticket you open; response times vary from 24 hours to 3 business days depending on your plan.
What happens after you cancel
Cancellation doesn't instantly delete your account or data. Understanding the timeline and access rules will help you avoid surprises.
Access during and after the billing period
When you cancel, you stop future auto-renewal payments. However, your subscription remains active until the end of your current paid billing period. If you paid for a monthly plan on 15 February, your access continues through 14 March even after you cancel on 20 February.
Once your paid period expires, your account transitions to a "read-only" or "inactive" state. You can log in to view data, but you cannot create new items, edit boards or invite team members. Warning: If a refund is processed, Monday.com may block access immediately rather than waiting for the period to end; check your account terms or ask support to confirm.
Data retention and export
Monday.com's data retention policy typically gives you 30 days after account termination to download or export your data. After that period, your data may be permanently deleted. Export your boards, files and any critical information now, before you cancel.
To export data, go to Admin → Export Data (if available) or take screenshots and CSV exports of your key boards. If the export feature is not visible on your plan, ask support how to retrieve your data before the deadline.
Stopee always recommends exporting everything before you submit a cancellation request. Once it's gone, recovery is difficult and costly.
Refund eligibility and how to claim
Monday.com's refund policy is restrictive but not absolute. Here's how to know if you qualify and how to claim.
Who qualifies for a refund
Monday.com's standard policy allows refunds only for new customers within 30 days of their initial purchase. If you purchased your first Monday.com subscription on 1 February and request a refund on 28 February, you may qualify. If you've already been a paying customer and you're renewing or you're past day 30, you're typically not eligible for a refund under their standard terms.
However, if Monday.com has failed to deliver promised service, uptime or features, you may have grounds for a refund under Singapore consumer law, regardless of their stated policy. Stopee advises documenting any service failures before you contact them.
How to request a refund
- Contact Monday.com support via the in-app Help Centre or support@monday.com
- Clearly state that you purchased on [date] and are requesting a prorated refund
- If you're within 30 days, mention this explicitly
- If you're outside the window but have a service complaint, explain the failure and cite consumer law if relevant
- Provide proof of purchase
- Include your receipt, transaction ID, or credit card statement showing the charge
- Include the exact amount charged in SGD
- Wait for a response
- Monday.com aims to respond within 3-5 business days
- If they decline and you believe it's unfair, escalate to CASE (see consumer rights section)
- If approved, allow 7-10 business days for the refund to appear in your bank account
- Refunds are processed to your original payment method
- Check your statement and contact your bank if it doesn't arrive after 14 days
Pro tip: If Monday.com denies a refund you believe you're entitled to, don't give up. File a complaint with CASE within 6 months of the transaction. CASE can mediate and has successfully overturned company decisions in similar disputes.
Common mistakes to avoid when cancelling
Cancellation seems simple, but small errors can leave you paying, locked out or without a record of your cancellation. Here's what Stopee sees go wrong.
Mistake 1: confusing "pause" with "cancel"
Some users pause their subscription thinking they'll resume later, but forget to formally cancel. If you don't intend to return, click "Cancel" not "Pause". Paused accounts often auto-restart and charge you after 30 or 90 days without warning.
Mistake 2: not saving your confirmation
After you click confirm, Monday.com shows a confirmation number on screen for only a few seconds. If you don't screenshot or note it, you'll have no proof you cancelled if billing continues. Save the confirmation and the exact effective date immediately.
Mistake 3: expecting instant data deletion
Your boards and files don't vanish on cancellation day. You have roughly 30 days to export them before they're permanently deleted. If you wait, you risk losing years of project data. Export everything before you hit the cancel button.
Mistake 4: cancelling without admin access
If you don't have admin rights, you can't cancel. Regular team members often assume they can cancel on their own and waste time trying. Confirm admin access first or ask the account owner to do the cancellation.
Warning: If you leave your job and the company still owns the account, you cannot cancel it yourself. Coordinate with your employer or the account admin before you leave.
Checklist: before and after cancellation
Use this checklist to ensure you don't miss a critical step.
| Task | Deadline | Status |
|---|---|---|
| Confirm you have admin access to the workspace | Before cancelling | [ ] Done |
| Export and download all data, boards and files | Before cancelling | [ ] Done |
| Check if you're within 30 days of first purchase (for refund eligibility) | Before cancelling | [ ] Done |
| Document any service failures or downtime (for refund dispute) | Before cancelling | [ ] Done |
| Submit cancellation via Admin → Billing | Your decision date | [ ] Done |
| Screenshot and save the cancellation confirmation number | Immediately after | [ ] Done |
| Request a refund if eligible (within 7 days of cancellation) | Within 7 days | [ ] Done |
| Verify cancellation took effect (no charge on next billing date) | After your period ends | [ ] Done |
| If refund was promised, confirm receipt in bank account | 14 days after approval | [ ] Done |
| File CASE complaint if Monday.com refused a refund you believe you're owed | Within 6 months of charge | [ ] Done |
Contact addresses for cancellation and disputes
If you need to escalate or send formal notice, use these addresses.
Monday.com singapore contact details
Monday.com's Singapore entity is Monday.Com Pte. Ltd. You can direct cancellation disputes or formal notices to either address below. The Collyer Quay office opened in October 2025 and is the primary regional contact for Singapore customers.
| Purpose | Address | Contact |
|---|---|---|
| Primary (regional office) | 21 Collyer Quay, Singapore 049320 | support@monday.com |
| Registered entity | Cecil Street (registered address) | support@monday.com |
| General support | In-app Help Centre (? icon) | support@monday.com |
Escalation to singapore consumer authorities
If Monday.com refuses to cooperate or denies a refund unfairly, escalate to the Consumers Association of Singapore.
- Consumers Association of Singapore (CASE): Email case@case.org.sg or call 6100 0315. Lodge a complaint online at www.case.org.sg.
- Small Claims Tribunal: If the amount is under SGD 10,000, file a claim at www.statecourts.sg.
- Ministry of Trade and Industry (MTI): Report unfair practices or scams at www.mti.gov.sg.
Stopee has helped thousands of consumers successfully resolve disputes by escalating to CASE. Don't hesitate to use these resources if Monday.com doesn't respond fairly.
Summary: take action today
Cancelling Monday.com is straightforward if you follow the steps we've outlined. You have 30 days to claim a refund if you're a new customer, stronger consumer protections under Singapore law if the company has failed you, and clear escalation routes if they refuse to help.
Export your data now, confirm admin access, and submit your cancellation via the Admin panel. Keep your confirmation number, request a refund if eligible, and don't hesitate to escalate to CASE if Monday.com acts unfairly.
Stopee has guided consumers through thousands of subscription cancellations across SaaS platforms, and we know that most disputes resolve quickly once you've documented the facts and know your rights. You're in control of this decision. Act with confidence, and if you need further guidance on other subscriptions or services, Stopee remains your trusted resource for independent, empowering consumer advice.