Manage Mureka Ai

How to cancel mureka AI in singapore: your step-by-step guide

What is mureka AI and how does billing work

Mureka AI is a subscription-based artificial intelligence music generation tool operated by SKYWORK AI PTE LTD in Singapore. The service lets you create original music compositions, sound effects, and audio content using AI technology. You can purchase access through multiple platforms: Apple's App Store, Google Play Store, or the web-based subscription portal.

Billing varies by platform. App Store and Google Play subscriptions charge your device's registered payment method automatically. Web subscriptions process payments through Stripe or PayPal, depending on your chosen method. Understanding where your subscription lives is the first step toward cancelling it cleanly at Stopee.

Subscription tiers and pricing

Mureka AI offers tiered access alongside one-time generation packs. Your subscription tier determines monthly or weekly charges and unlock different feature levels. Here is the current pricing structure for Singapore customers:

How credits and in-app purchases work

Beyond subscriptions, Mureka AI sells generation packs and reference-value packs as one-time purchases. These operate as consumable credits that deplete as you use them. Unlike subscriptions, one-time packs do not auto-renew, but they do not roll forward unused once purchased. Stopee recommends tracking your balance regularly to avoid paying for unused credits.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and seek refunds under specific conditions. Understanding these rights gives you leverage if Mureka AI refuses a reasonable cancellation request.

What the law says about subscriptions

The Consumer Protection (Fair Trading) Act allows you to cancel a distance contract (including online subscriptions) within 14 calendar days of purchase, provided you have not already used the service substantially. For web-based Mureka AI subscriptions, this 14-day cooling-off period applies from the date you first subscribed. You must exercise this right in writing or via the cancellation mechanism the company provides.

Warning: If you activate and use Mureka AI features immediately after purchase, you risk losing the cooling-off period. Mureka AI's terms may also state that non-refundable credits are deemed "used" the moment you accept them, narrowing your refund window.

Unfair contract terms and deceptive practices

The Consumer Protection (Fair Trading) Act also shields you from unfair terms. If Mureka AI makes cancellation unreasonably difficult, hides renewal dates, or misrepresents automatic charges, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Pro tip: Save all confirmation emails, billing statements, and screenshots of the subscription terms before you cancel. These documents support a complaint if the company resists a refund later.

Why you might cancel mureka AI

Cancellation reasons vary widely. You may have signed up for a trial, found the interface unintuitive, or discovered a cheaper music creation tool. Others cancel because auto-renewal charges caught them off guard. Whatever your reason, Stopee is here to guide you through the process without friction.

Common reasons for cancellation

Cost is often the driver. Mureka AI's weekly and monthly subscriptions add up quickly if you downgrade your usage. Some subscribers discover that free or lower-cost AI music tools meet their needs. Others cancel after a trial period ends and the service shifts to paid access. A few users report that the generated music quality does not match expectations or that the app crashed frequently on their device.

Auto-renewal surprises trigger cancellations too. If you forget about a subscription and discover an unexpected charge on your credit card or Apple ID bill, immediate cancellation prevents further charges.

How to cancel mureka AI on iOS (Apple app store)

Cancelling an iOS subscription happens through your Apple ID settings, not the Mureka AI app itself. Follow these steps to stop charges immediately.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name or Apple ID profile at the top of the screen.
2. Select "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find and tap "Mureka AI" (or the full app name as it appears in your subscriptions list).
   • If you see multiple entries, select the one with a status of "Active" or "Renews on [date]".
4. Tap "Cancel Subscription".
   • Apple may prompt you to confirm your reason or offer you a discount to stay. You can skip these offers.
5. Confirm the cancellation when asked.
   • You will receive a confirmation screen. Take a screenshot for your records.
6. Check your email for an Apple confirmation receipt.
   • Apple sends a formal cancellation email within minutes. Save this for your records.

Important: You retain access to Mureka AI until the end of your current billing period. Cancellation does not cut off your service immediately, but it prevents the next charge from processing.

How to cancel mureka AI on android (Google play store)

Android users manage subscriptions through Google Play. The process is similarly straightforward and takes just a few minutes from your phone or computer.

1. Open the Google Play Store app on your Android device or visit play.google.com in a browser.
   • If using a browser, log in with the Google account linked to your Android device and subscription.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions".
   • On a browser, click the menu icon and navigate to Payments and subscriptions.
3. Select "Subscriptions".
   • Google displays all active subscriptions on your account.
4. Tap "Mureka AI" to open the subscription details page.
   • Verify the renewal date and billing amount before proceeding.
5. Tap "Cancel subscription".
   • Google asks you to select a cancellation reason. Choose the most accurate one, though your selection does not affect approval.
6. Confirm your cancellation by tapping "Cancel subscription" again.
   • Google sends a confirmation email immediately. Screenshot this for proof.

Pro tip: Cancel at least 24 hours before your renewal date. Google sometimes processes charges minutes before your cancellation takes effect, even if you cancel on the renewal date itself.

How to cancel mureka AI on the web (Stripe and PayPal)

Web-based subscriptions are managed directly through the Mureka AI account dashboard. You need login credentials and access to your registered email.

1. Visit the Mureka AI website and log in with your email address and password.
   • If you forget your password, use the "Forgot Password" link to reset it.
2. Navigate to your account settings or profile menu.
   • Look for a "Subscriptions," "Billing," or "Manage Subscription" link.
3. Locate your active Mureka AI subscription in the subscription management area.
   • The listing shows your plan name, renewal date, and billing amount.
4. Click "Cancel" or "Manage Subscription" next to your active plan.
   • Mureka AI may ask you to choose a cancellation reason. Select one and continue.
5. Review the cancellation summary and confirm your request.
   • The system displays when your access ends (usually the end of the current billing period).
6. Check your email for a confirmation message from Mureka AI or your payment processor.
   • Save this email as proof of cancellation.

Warning: Cancel at least 24 hours before your renewal date to avoid the next charge. Web subscriptions process charges more quickly than app-based ones, and late cancellations may still trigger a payment.

What happens to your account after cancellation

Cancelling a subscription does not immediately erase your account or delete your music projects. You retain limited access until your paid period expires, after which your account enters a suspended state.

Access and billing after you cancel

Once you cancel, charges stop immediately-no further payments process after your current billing cycle ends. Your access to Mureka AI continues through the last day of your paid period at no extra cost. After that date, you cannot generate new music or use premium features unless you subscribe again.

If you cancel mid-cycle with a refund claim, Mureka AI processes no new charges. Existing credits or generation packs you purchased separately do not automatically vanish, but the company may retire them if you delete your entire account.

Your purchased credits and music projects

Mureka AI states that purchased credits and generation packs are non-refundable once bought or activated. One-time packs expire over time if unused, though the exact expiration window is unclear from public terms. Your generated music projects remain in your account as long as the account exists, even after cancellation. However, you lose the ability to export or download new content once your paid access ends unless you hold unexpired generation credits.

Pro tip: Download or export any important music projects before cancelling. Once your subscription ends, downloading capabilities may be restricted depending on your tier. Stopee recommends backing up your work before your final billing date arrives.

Refunds: what you need to know

Mureka AI's refund policy is restrictive. The company treats purchases as final and non-refundable in most cases, though exceptions exist under consumer law.

The official non-refund policy

Mureka AI states clearly in its terms that purchased subscriptions, credits, and generation packs are non-refundable once bought or consumed. The company rarely grants refunds even if you cancel within hours of purchase. This policy applies across all platforms: App Store, Google Play, and web subscriptions.

When you may qualify for a refund

Three circumstances can override the non-refund policy. First, if you cancel within Singapore's 14-day cooling-off period for distance contracts (web subscriptions only) and have not substantially used the service, you have a legal right to a refund. Second, if Mureka AI charged you twice for a single subscription or billing cycle, you qualify for a refund of the duplicate charge. Third, if the service failed entirely or was unavailable for most of your paid period, you may claim a partial refund for breach of contract.

How to request a refund across platforms

Refund routes differ by platform. App Store refunds: Contact Apple Support directly via your Account Settings or appleid.apple.com. Apple reviews refund requests within 48 hours. Google Play refunds: Request through Google Play Support or play.google.com/support. Google typically responds within 3 to 5 business days. Web (Stripe/PayPal): Email Mureka AI support with your order details and reason. If Mureka AI denies your claim, open a dispute with PayPal or contact your bank to initiate a chargeback.

Warning: Chargebacks and disputes damage your relationship with Mureka AI and may trigger account suspension. Use this route only after Mureka AI support has refused a reasonable refund request in writing.

Common mistakes that complicate cancellation

Cancelling a subscription should be straightforward, but several traps can leave you paying longer than intended. Here are the pitfalls Stopee sees most often.

Delaying cancellation until the renewal date

Many users cancel on their renewal date, assuming the charge will not process. It often does anyway. Payment systems move faster than cancellation requests, especially for web subscriptions. You wake up charged for another month, then face a refund battle. Cancel at least 2 to 3 days before renewal to give the system time to process your request and sync across servers.

Cancelling inside the app instead of through account settings

Mureka AI's mobile app does not have a built-in cancellation button. Tapping "Manage Subscription" inside the app redirects you to your device's settings (iOS) or Google Play (Android). Some users mistakenly believe they have cancelled when they have only opened the settings page without actually cancelling. Always confirm cancellation through the official pathway and save the receipt.

Confusing app cancellation with account deletion

Cancelling your subscription and deleting your account are two separate actions. Cancelling stops charges but preserves your account, music projects, and credits. Deleting your account removes everything permanently and is often irreversible. Do not delete your account unless you are certain you will never return, and do it only after confirming your cancellation took effect.

Ignoring confirmation emails

Apple, Google, and Mureka AI all send confirmation emails when you cancel. If you do not receive one within 24 hours, your cancellation may not have processed. Log back into your account immediately and verify your subscription shows as "Cancelled" or "Expires on [date]". Take screenshots as proof for future disputes.

Your checklist for cancelling mureka AI

Use this checklist to ensure a smooth cancellation without missed steps or hidden charges.

1. Identify which platform hosts your subscription (App Store, Google Play, or web).
   • Check your billing history if unsure. Subscriptions may split across platforms if you switched devices.
2. Note your next renewal date and current billing amount.
   • This information appears in your subscription settings or billing email.
3. Download and export any important music projects or creations.
   • Do this before cancelling to preserve access to your work.
4. Cancel your subscription using the correct platform pathway (Settings > Subscriptions for iOS; Google Play Store > Subscriptions for Android; Account > Manage Subscription for web).
   • Do not use the app itself; use the official system settings or website.
5. Screenshot or save the cancellation confirmation screen.
   • Capture the entire screen, including the date and cancellation status.
6. Check your email for a confirmation receipt within 24 hours.
   • If no email arrives, repeat the cancellation process immediately.
7. Return to your subscription settings 24 hours later and verify the subscription shows as "Cancelled" or "Renews on [final date]".
   • This double-check prevents surprise charges after renewal.
8. Monitor your bank statement or credit card bill on the renewal date.
   • If a charge appears, file a refund request immediately with the payment platform.

Contacting mureka AI and escalating issues

If your cancellation fails, a charge processes after cancellation, or you need a refund, you must contact Mureka AI directly. Escalate to consumer authorities if the company ignores legitimate requests.

Direct support contact information

Mureka AI does not publish a phone number. Email is your primary contact channel. Check the Mureka AI website footer or help section for a support email address. Include your full name, account email, subscription plan, renewal date, and a clear description of your issue. Response times vary from 24 hours to 5 business days. Stopee recommends sending support requests during business hours on weekdays for faster replies.

Escalation with consumer authorities

If Mureka AI refuses to cancel, honour a refund, or respond to support requests within 14 days, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg. Both organisations mediate disputes between consumers and businesses at no cost to you. Provide all evidence: emails, screenshots, cancellation confirmations, and billing statements. These bodies can compel Mureka AI to comply with consumer law and order refunds if warranted.

Pricing and plan comparison at a glance

Reviewing pricing helps you decide whether cancellation makes sense or if a tier downgrade suits your budget better.

*Monthly Basic not listed in current store pricing; weekly equivalent shown. Yearly plans offer better per-month value but lock you in longer, making cancellation costlier if you change your mind early.

Summary: taking control of your mureka AI subscription

Cancelling Mureka AI is simple if you know the right pathway and timing. iOS users cancel through Settings, Android users through Google Play, and web subscribers through their account dashboard. Cancellation takes effect immediately, though your access continues through the end of your paid period. Refunds are rare but legally possible within 14 days of a web subscription purchase if you have not substantially used the service.

Monitor your renewal date closely and cancel 2 to 3 days early to prevent accidental charges. Save all confirmation emails and screenshots as proof. If Mureka AI refuses to honour a cancellation or refund request, escalate to CASE or the CCCS using your documented evidence.

Stopee has helped thousands of consumers cancel subscriptions and recover overcharged fees by walking them through these exact steps. Whether you are cancelling Mureka AI temporarily or for good, you now have the knowledge to do it correctly. Stopee is here whenever you need clarity on your consumer rights or help unwinding a subscription that no longer serves you.

Company contact and address details

Mureka AI operates under SKYWORK AI PTE LTD, a Singapore-registered entity. The registered office address is held by SKYWORK AI PTE LTD, and this serves as the official contact point for consumer complaints and legal notices. When contacting Mureka AI about billing disputes or cancellation issues, reference this registered entity name in your correspondence.

No secondary operational office has been publicly confirmed. Use the support email listed on the Mureka AI website or app for all customer service inquiries, and escalate unresolved issues to CASE (case.org.sg) or CCCS (cccs.gov.sg) as detailed above. Keep all communication records for 12 months after cancellation in case a dispute arises.