Manage Mytraits Ai

How to cancel mytraits AI and understand your refund rights in singapore

What mytraits AI is and how it works

Mytraits AI is a subscription-based software service that uses artificial intelligence to analyse your personality traits and behaviours, then delivers personalised reports and recommendations directly to your device. You access everything digitally - there's no physical product shipped to you. The service operates on an auto-renewing subscription model, which means your payment repeats automatically each billing cycle until you actively cancel.

How you subscribed matters for cancellation

Your cancellation method depends entirely on where you purchased Mytraits AI. If you signed up directly through the Mytraits website, you'll cancel through your account settings. If you subscribed via Apple's App Store or Google Play, you must cancel through those platforms' own systems - Mytraits cannot process those cancellations for you. This distinction is critical because many users assume uninstalling the app stops the charges. It does not. Your subscription continues billing until you formally cancel through the correct channel.

The subscription structure

Mytraits AI currently offers a weekly auto-renewing subscription priced at US$19.99 per week. Because the price is listed in US dollars and you're in Singapore, your billing statement will show the SGD equivalent at the time of purchase - typically around SGD$27-SGD$29 per week depending on current exchange rates. This means you could pay SGD$108-SGD$116 per month if you don't cancel promptly.

Why you should consider cancelling mytraits AI

The decision to cancel is deeply personal, but here are honest reasons why many users stop their subscription. If the personalised reports no longer align with your needs, if you've already extracted the insights you wanted, or if the weekly cost doesn't justify the ongoing value you receive, cancellation makes financial sense. Some users find the AI recommendations repetitive after the first few weeks. Others simply decide the subscription isn't worth SGD$100+ monthly. Whatever your reason, Stopee recognises that cancelling should be straightforward - not buried behind confusing processes or dark patterns designed to keep you subscribed.

Common reasons people cancel

Many subscribers cancel because they achieved their goal - whether that was understanding a specific personality trait or getting one round of AI-generated insights. Others cancel due to budget constraints or competing priorities. Some realise the service doesn't deliver the level of customisation they expected. The most important thing: your money, your choice. If Mytraits AI isn't serving you anymore, you have every right to stop paying.

Pricing and billing breakdown

Current subscription costs

Understanding exactly what you pay is the first step toward controlling your costs. Mytraits AI publishes pricing in US dollars, but if you're in Singapore, you'll see SGD equivalents at checkout.

The SGD amount fluctuates slightly based on exchange rates, so your actual charge each week may vary by a few cents. Most importantly, this subscription renews automatically. If you don't cancel, you'll be charged every single week until you take action.

How to cancel mytraits AI across all platforms

Cancellation is simple once you know which platform you used to subscribe. Stopee will walk you through each method step by step, and we'll flag the critical mistakes that delay cancellations or fail silently. Follow the method that matches how you originally signed up.

If you subscribed directly through the mytraits website

Direct website purchases are handled entirely by Mytraits, which means the company controls your cancellation process and refund decisions. This is the method most within Mytraits' direct control.

1. Open your web browser and visit the Mytraits AI website
2. Log in to your account using your email address and password
   • If you've forgotten your password, click the "Forgot password" link and reset it via email
3. Navigate to your account settings or subscription management area
   • This is usually located in a "My Account", "Settings", or "Subscription" menu
   • Look for a link that says "Manage subscription" or "Billing"
4. Find the auto-renewal toggle or cancellation option
   • Turn off the auto-renewal switch
   • You may be prompted to confirm your cancellation - select "Yes, cancel" or "Confirm"
5. Cancel at least 24 hours before your next billing date
   • Check your next charge date and ensure your cancellation is submitted well before that time
6. Take a screenshot of the cancellation confirmation as proof
7. Check your email for a cancellation confirmation message from Mytraits

Pro tip: After you cancel through the website, you retain access to all paid features until the end of your current billing period. You won't lose anything immediately - you simply stop being charged after that period ends.

Warning: Simply deleting your account or logging out does NOT cancel your subscription. You must explicitly turn off auto-renewal in the settings.

If you subscribed through apple's app store (iOS)

Apple manages App Store subscriptions completely separately from the Mytraits website. You cannot cancel an App Store subscription through Mytraits - you must use your Apple account settings on your iPhone, iPad, or Mac.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Find "Mytraits AI" in the list of active subscriptions
   • If you don't see it immediately, scroll down to find it
5. Tap "Mytraits AI"
6. Tap "Cancel subscription" at the bottom of the screen
7. Choose a reason for cancellation if prompted, then confirm
   • Apple may ask why you're cancelling - your answer doesn't affect the cancellation itself
8. Tap "Confirm" to finalise the cancellation

Pro tip: You can also cancel App Store subscriptions through the web. Open your browser, visit appleid.apple.com, sign in, go to "Subscriptions", find Mytraits AI, and select "Cancel subscription".

Warning: Uninstalling the Mytraits app from your phone does NOT cancel the subscription. Your Apple ID will continue to be charged every week until you formally cancel through Settings or the Apple ID website.

If you subscribed through google play (Android)

Google Play manages Android subscriptions independently from the Mytraits website. You must cancel through your Google Play account - Mytraits cannot process Google Play cancellations.

1. On your Android phone or tablet, open the Google Play Store app
2. Tap the profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find "Mytraits AI" and tap it
6. Tap "Cancel subscription"
7. Follow the prompts to confirm your cancellation
   • You may see a discount offer - decline it unless you genuinely want to stay subscribed

Pro tip: If you're not seeing Mytraits AI in your subscriptions list, it may already be cancelled. To double-check, look at your transaction history or contact your bank to review recent charges.

Warning: Like Apple, removing the Mytraits app from your Android phone does not cancel the subscription. You must explicitly cancel through the Google Play Store app or the Google Play website.

What happens immediately after you cancel

Cancelling feels like a weight lifted, but understanding what comes next prevents confusion and helps you take the right next steps. Many users worry they've lost access to something or that the cancellation didn't work because they don't see an immediate change.

Your access to mytraits AI features

When you cancel auto-renewal, you keep full access to Mytraits AI until the end of your current paid period. If your weekly subscription renews on Thursday, and you cancel on Monday, you retain access for the full remaining week. You're not locked out or punished for cancelling early. You simply stop being charged after that current period expires.

Your account and data

Cancelling your subscription does not delete your account or the reports you've generated. All your data - your personality analysis results, historical reports, and account details - remains stored in Mytraits. If you want to delete your account entirely, you'll need to contact Mytraits support separately and request account deletion. Check the privacy and settings area of your account for a data deletion option, or email support if you don't find one.

Confirmation to expect

Within minutes to an hour after cancellation, you should receive a confirmation email from Mytraits (if you cancelled through the website) or from Apple/Google (if you cancelled through their platforms). Save these emails as proof of cancellation. If you don't receive confirmation within a few hours, log back into your account and verify that auto-renewal is actually turned off. Sometimes cancellations fail silently due to technical glitches.

Refund eligibility and how to request one

Refunds for Mytraits AI depend on where you purchased and whether you qualify under the company's refund policy or consumer protection law. Stopee has helped thousands of consumers understand and exercise their refund rights - let's walk through yours.

Direct website purchases

Mytraits offers discretionary refunds for subscriptions you purchased directly through their website. This means the company decides case-by-case whether to refund you, based on your circumstances and reason.

1. Collect your cancellation proof
   • Your order confirmation email
   • Your receipt or payment confirmation
   • The date and amount you were charged
   • A screenshot of your cancelled subscription status
2. Email support@mytraits.ai with your refund request
   • Include your full name, the email address on your account, and your payment method (e.g., "Visa ending in 1234")
   • State the date you were charged and the amount
   • Briefly explain why you want a refund (e.g., "I discovered the reports didn't match my expectations" or "I no longer need this service")
   • Attach screenshots of your receipts and proof of cancellation
3. Wait for Mytraits support to respond
   • Response times vary, but Mytraits typically replies within 2-5 business days
4. If approved, expect the refund to be processed to your original payment method within 14 calendar days

Pro tip: Be honest and specific in your refund request. "The service didn't meet my expectations because the reports were too generic" is more persuasive than "I changed my mind." Companies are more likely to refund users who have genuine concerns than those who appear to be testing the service without intention to use it.

App store (iOS) and google play (Android) purchases

Apple and Google handle all refunds for App Store and Google Play subscriptions directly. Mytraits does not issue refunds for purchases made through these platforms. You must request refunds through Apple or Google's own systems.

For App Store refunds: On your iPhone or iPad, open Settings, tap your name, select "Media & Purchases", tap "Purchase History", find the Mytraits charge, tap the three dots, and select "Report a Problem". Choose your reason and submit. Apple typically responds within 1-3 business days.

For Google Play refunds: Open Google Play Store, tap the profile icon, go to "Payments and subscriptions", find your Mytraits transaction, select "Report a problem", choose your reason, and submit. Google usually processes refund requests within 24-48 hours.

Warning: Both Apple and Google have strict refund windows. You generally have 14-30 days from purchase to request a refund. If you purchased months ago, your refund request may be denied automatically. However, you can still request an exception if you have a legitimate complaint about the service quality.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services. Mytraits AI is a digital service, and you have specific rights even though it's delivered online. Stopee believes you should know exactly what the law guarantees you, so you can enforce those rights if Mytraits doesn't play fair.

Your rights under singapore law

When you purchase Mytraits AI, you have the right to expect the service to be accurate, of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Mytraits fails to deliver on these expectations - for example, if the AI reports are significantly less detailed than advertised, or if the service is unavailable for extended periods - you may qualify for a refund or compensation under the Consumer Protection (Fair Trading) Act.

You also have the right to cancel recurring subscriptions. Auto-renewal contracts must include clear cancellation terms, and the company must make cancellation at least as easy as signup. If Mytraits hides the cancellation option or makes it intentionally difficult, that violates fair trading principles.

If mytraits refuses your cancellation or refund

If you've followed the correct cancellation process but Mytraits continues billing you, or if you request a refund and the company refuses without valid reason, you have escalation options.

1. Send a formal written complaint to Mytraits
   • Email support@mytraits.ai with "FORMAL COMPLAINT" in the subject line
   • Clearly state what went wrong, the dates, the amounts charged, and what you want (refund or cancellation confirmation)
   • Set a deadline of 14 days for the company to respond
2. If Mytraits doesn't respond or refuses, contact the Consumers Association of Singapore (CASE)
   • Visit case.org.sg or call 6461 9222
   • CASE can mediate complaints and apply pressure on companies that break consumer law
   • Bring copies of all receipts, emails, cancellation attempts, and billing records
3. If mediation fails, you can file a claim in the small claims tribunal
   • For claims under SGD$10,000, the tribunal is the fastest and cheapest legal route
   • You don't need a lawyer, and filing fees are minimal

Most companies comply quickly once they receive a formal complaint, because they want to avoid regulatory attention. Simply emailing "FORMAL COMPLAINT" signals that you're serious and know your rights.

Common cancellation mistakes and how to avoid them

It's frustrating when you try to cancel and the subscription keeps charging you. These mistakes happen to thousands of consumers every month - and most are entirely preventable once you know what to avoid.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. You uninstall Mytraits from your phone, assume you're done, and two weeks later you see another charge. Uninstalling the app has zero impact on your subscription. The charge happens through your Apple ID or Google account, not your phone. You must cancel through Apple Settings, Google Play, or the Mytraits website - nowhere else.

Cancelling in the wrong place

If you subscribed through the App Store but try to cancel through the Mytraits website, the cancellation will fail silently. You won't see an error message, but nothing will change - you'll keep being charged. Always cancel through the same channel you used to subscribe. Double-check your original confirmation email to see where the payment went.

Missing the cancellation deadline

Mytraits requires cancellation at least 24 hours before your next billing date. If your subscription renews every Thursday morning at 8 AM, you must cancel by Wednesday 8 AM at the latest. If you cancel Thursday morning after the charge has already posted, you'll likely be charged again and then have to go through a refund request instead of a simple cancellation. Set a phone reminder one week before your next billing date as a safeguard.

Not saving your cancellation proof

If a dispute arises later, you'll need proof that you cancelled. Take a screenshot of your cancelled subscription status immediately after cancellation. Save the cancellation confirmation email. Store your screenshots and receipts in a folder you can access later. Stopee recommends keeping these records for at least three months after cancellation, in case you're charged again or Mytraits claims you never cancelled.

Assuming the cancellation worked without verification

After cancelling, log back into your account or check your App Store/Google Play subscription list to confirm that auto-renewal is actually turned off. Sometimes the cancellation request fails due to a technical glitch, and you won't know unless you verify. A 30-second check could save you SGD$27-29 in unwanted charges.

Checklist before and after cancellation

Use this checklist to ensure nothing goes wrong during your cancellation. Print it, screenshot it, or bookmark it.

Comparison: keep versus cancel mytraits AI

Sometimes the hardest part is deciding whether to cancel at all. This comparison table puts the financial and practical case in front of you clearly.

If you've already received the insights you need, cancelling saves you hundreds of dollars annually. If you check your reports only once a month, the weekly renewal probably isn't worth it. Stopee's advice: be honest about whether you're truly using this service weekly, or whether you're just paying out of habit.

How to contact mytraits AI if cancellation fails

If you've followed the steps above and your cancellation didn't take, or if you're still being charged after what should have been a successful cancellation, you need to escalate to Mytraits directly. Unfortunately, Mytraits AI does not publish a physical mailing address in Singapore. The company is registered with privacy protection through a US-based domain proxy (Domains By Proxy, LLC in Tempe, Arizona), which makes it harder to find direct contact information.

Your best option is email contact. Send your cancellation proof and complaint to support@mytraits.ai, clearly state the problem, and include screenshots of your cancellation attempts and subsequent charges. Give Mytraits 5 business days to respond. If you don't hear back or if the company refuses to resolve the issue, document everything and escalate to the Consumers Association of Singapore (CASE) at case.org.sg or by calling 6461 9222.

Final thoughts: take control of your subscriptions today

Cancelling Mytraits AI is straightforward once you know the right steps and which platform to use. The most important takeaway: uninstalling the app does nothing. You must actively cancel through the Mytraits website, Apple Settings, or Google Play - depending on where you subscribed. Do it at least 24 hours before your next billing date, save your confirmation, and verify that auto-renewal is truly off.

If Mytraits refuses to cancel or continues charging you after cancellation, you have consumer protection rights under Singapore law. You can request a refund, file a complaint with CASE, or pursue a claim in the small claims tribunal. The law is on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their digital spending. Whether you're cancelling Mytraits AI or any other subscription, visit Stopee (stopee.com) for step-by-step guides, consumer rights information, and direct support. Your money, your choice - and Stopee makes sure cancellation is always simple and fair.