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Cancel Octoparse: The Right Way
How to cancel octoparse and reclaim your data before your subscription ends
What octoparse is and why you might cancel
Octoparse is a no-code web scraping platform that lets you extract structured data from websites without writing a single line of code. You point, click, and the tool does the heavy lifting-scheduling automated data pulls, rotating IP addresses, and exporting results via API or cloud storage.
The service targets business analysts, researchers, and small teams who need regular data extraction at scale. Monthly plans in Singapore range from around S$160 to over S$400 depending on your task volume and concurrent execution limits.
But here's the reality: if your project has wrapped up, your data needs have changed, or you've found a cheaper alternative, Octoparse's automatic renewal can catch you off guard. That's where Stopee comes in-we help you understand your cancellation rights and execute the process cleanly so you keep control of your data and avoid unexpected charges.
Common reasons to cancel octoparse
You might cancel because your web scraping project is complete, your budget has tightened, or you've switched to a competitor like ScrapingBee or Beautiful Soup. Perhaps you signed up during a free trial and realised the pricing doesn't fit your workflow. Or you've discovered that manual data collection or a different tool works better for your use case.
Whatever your reason, cancelling promptly protects your wallet and gives you a clear endpoint for billing.
Why act now
Octoparse charges monthly on your renewal date. If you cancel fewer than 24 hours before that date, you'll be charged for another full month with no refund. Even if you don't use the platform, the charge hits your card automatically.
Acting today-right now-ensures you capture that cancellation window and avoid surprise charges in your next billing cycle.
Your consumer rights in singapore and how to enforce them
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Octoparse. You have the right to accurate information about pricing, cancellation terms, and refund eligibility before you pay.
What the law guarantees you
Under Singapore law, subscription services must clearly disclose:
- The total cost, including all fees and charges upfront
- The cancellation deadline (Octoparse: 24 hours before renewal)
- Refund terms and any exclusions
- How to cancel and contact support
If Octoparse charges you after you've cancelled, or if they hide cancellation steps behind dark patterns (making it deliberately harder to cancel than to sign up), you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).
If octoparse refuses your refund
Octoparse's standard policy allows refunds within 5 days of purchase if you haven't used the service, but charges a 4-5% transaction fee. If they deny your legitimate refund claim or ignore your cancellation request, escalate to the CCCS via their online portal at www.cccs.gov.sg.
Document everything: your cancellation date, confirmation emails, screenshots of your account, and any unanswered support tickets. This evidence strengthens your case if you need to file a formal complaint.
Pricing and billing cycle for octoparse
Octoparse charges in USD, but your card may be billed in SGD depending on your payment method and bank conversion rates.
Current pricing in singapore dollars
| Plan name | Monthly price (SGD) | Billed | Key features |
|---|---|---|---|
| Standard | ≈S$160-165 | Monthly | 100 tasks, 6 concurrent runs, IP rotation, API access, templates |
| Professional | ≈S$400-410 | Monthly | 250 tasks, 20 concurrent runs, priority support, 1-on-1 training |
| Team (custom) | Contact sales | Monthly | Unlimited tasks, concurrent runs, dedicated account manager |
Exchange rates and bank fees
Octoparse lists prices in USD at roughly 1 USD = 1.35 SGD, but your actual charge depends on your bank's conversion rate on the day of billing. VISA and Mastercard typically add 2-3% to international transactions, so expect a small variance from the advertised price.
Check your credit card statement to confirm the exact SGD amount you've been charged each month. This baseline helps you spot billing errors or unauthorised renewals.
How to cancel octoparse: step-by-step for every platform
You have three ways to cancel: via the Octoparse website (the easiest), through your iOS device settings, or via Google Play. Choose the method that matches your subscription source, and follow the steps carefully to avoid charges after cancellation.
Cancel via the octoparse website (recommended)
This is the fastest and most transparent path to cancellation. You'll see immediate confirmation in your account.
- Open your web browser and go to www.octoparse.com
- Log in using your email and password
- If you've forgotten your password, click "Forgot Password" and reset it via the link sent to your email
- Once logged in, click on your user profile icon or avatar (usually top-right corner)
- Select "User Center" or "Account Settings" from the dropdown menu
- Look for a tab or link labeled "Plan & Subscription" or "Billing"
- Find your active subscription and click "Cancel Subscription" or "Downgrade"
- Octoparse may ask why you're cancelling; select the reason that applies to you (optional)
- Review any final warnings about data access or task limits
- Confirm the cancellation by clicking the final "Cancel" or "Confirm Cancellation" button
- You should receive an on-screen confirmation message immediately
- Check your email inbox within 5 minutes for a cancellation confirmation email from Octoparse
- Pro tip: Save or screenshot this email as proof of cancellation
- Note the date your access ends (usually the end of your current billing period)
Warning: Mark your calendar for your final billing date. Even after cancellation, you retain access until the end of the paid period, so you won't lose your data or tasks immediately.
Cancel an iOS app store subscription
If you subscribed via your Apple device, Apple handles the billing directly-Octoparse doesn't manage iOS cancellations themselves.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID name at the top of the screen
- Select "Subscriptions"
- Find and tap "Octoparse" in the list
- Tap "Cancel Subscription"
- Confirm by tapping "Confirm Cancellation"
- Apple displays your final billing date on the confirmation screen
- You'll receive a cancellation receipt via email from Apple within minutes
Pro tip: Screenshot the App Store confirmation screen and save the email receipt. If you're ever charged again, this proof shows you cancelled through Apple's official system.
Cancel via google play (Android)
Android users who subscribed through Google Play must cancel directly in the Google Play app or on the web.
- Open the Google Play Store app on your Android device
- Tap your profile icon (top-right corner)
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap "Octoparse"
- Tap "Cancel Subscription"
- Follow the prompts and select your cancellation reason (optional)
- Confirm cancellation
- Google Play shows your final billing date
- You'll receive a confirmation email from Google
Warning: If you delete the Octoparse app without cancelling the subscription, your payment method will still be charged on renewal day. Always cancel the subscription first, then delete the app if you wish.
What happens after you cancel octoparse
Cancellation doesn't mean instant lockout. You keep full access to your account, tasks, templates, and exported data until the end of your current billing cycle. Understanding this grace period helps you extract what you need before the clock runs out.
Your access during the grace period
After cancellation, you remain a paying customer until your billing period ends. You can still run tasks, export data, and access all paid features without interruption. This buffer period typically lasts days or weeks, depending on when in your cycle you cancelled.
Use this time wisely. Export any mission-critical datasets, document your task configurations, or download reports you might need later. Don't assume you'll remember the settings if you resubscribe in six months.
What happens on your final access date
On the day your billing period officially ends, Octoparse downgrades your account to free tier. You lose access to cloud task execution, API calls, IP rotation, and concurrent runs beyond the free limit. Your data and task history remain visible, but you cannot run extraction jobs.
If you need to preserve anything after that date, screenshot your task logic or export a CSV of your saved templates now.
Reactivating your subscription later
You can resubscribe at any time by logging in and upgrading your plan. Octoparse restores your previous account state, including saved tasks and templates. No data is deleted during the free-tier period unless you explicitly delete it yourself.
Will octoparse refund your payment
Octoparse offers refunds under specific conditions, but the window is narrow and exclusions apply. Knowing the exact rules prevents false hope and helps you act fast if you qualify.
When octoparse will refund you
Octoparse refunds direct web subscriptions (paid via their website) under these circumstances:
- Within 5 days of your initial paid purchase (after any free trial ends)
- Within 5 days of an accidental auto-renewal (e.g., you cancelled but were charged anyway)
Transaction fees of 4-5% are deducted from your refund, and refund approval is at Octoparse's discretion. Processing typically takes 1-2 weeks once approved.
What octoparse will not refund
Add-on credits (proxy credits, template credits, or API call bundles) are non-refundable after purchase. If you completed your free trial and used the service for more than 5 days, Octoparse will not refund the subscription charge, even if you cancel on day 6.
Charges from app store subscriptions (iOS or Android) follow Apple and Google's refund policies, not Octoparse's. Contact Apple Support or Google Play Support directly if you subscribed through their platform.
How to request a refund
Contact Octoparse support via their help center at helpcenter.octoparse.com. Explain your situation, provide your account email, transaction date, and the reason for the refund request. Include screenshots if the charge was accidental or unauthorised.
Pro tip: If Octoparse denies your legitimate refund claim, escalate to the CCCS (Competition and Consumer Commission of Singapore) with all documentation. They can investigate whether Octoparse violated consumer protection law.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but many users stumble at the last moment. Here's what catches people off guard so you can sidestep the traps.
Deleting the app instead of cancelling the subscription
Removing Octoparse from your phone does not cancel your subscription. Your payment method remains on file, and you're still charged on renewal day. This is one of the most expensive mistakes: you delete the app thinking you've quit, then weeks later a surprise charge appears on your bank statement.
Always cancel the subscription first (via the website, App Store, or Google Play), then delete the app if you wish.
Cancelling too late in your billing cycle
Octoparse requires cancellation at least 24 hours before your renewal date. If you cancel on the same day as your renewal (or within 24 hours), the system may process the next month's charge before your cancellation takes effect.
Pro tip: Set a phone reminder for 2 days before your renewal date. Check your account, confirm your next billing date, and cancel immediately. This buffer gives you a safety margin.
Not saving your confirmation email
After cancellation, Octoparse sends a confirmation email. If you don't save it and later claim you cancelled but are still charged, you have no proof. Billing disputes without evidence take longer to resolve.
Forward your cancellation confirmation email to yourself, take a screenshot, or save it to a folder labeled "Subscriptions & Cancellations." This creates a paper trail.
Ignoring your final billing date
Many users cancel, assume they're done, and forget to check when their access actually ends. Then they're shocked to find their tasks have been suspended or their data is inaccessible because they're now on the free tier.
Your cancellation email clearly states your access end date. Mark it in your calendar and export or document what you need by that date.
Mixing up refunds with cancellation
Cancelling your subscription and requesting a refund are separate actions. You can cancel and still ask for a refund if you fall within the 5-day window, but don't assume cancellation automatically generates a refund.
If you want your money back, contact support explicitly and ask for a refund. Cancellation alone just stops future charges.
Checklist before and after cancellation
Use this checklist to confirm you've handled every step and protect yourself from billing surprises.
Before you cancel
- Log into your Octoparse account and confirm your next renewal date
- Export any datasets or reports you need to keep
- Screenshot or document your task configurations if you might resubscribe later
- Note the exact cancellation deadline (24 hours before renewal)
- Check whether you subscribed via the website, App Store, or Google Play
During cancellation
- Use the recommended method (website cancellation) for clarity and speed
- Confirm the cancellation button appears and shows a success message
- Verify your on-screen confirmation displays your final access date
- Check for a cancellation email within 5 minutes
After cancellation
- Save or screenshot your cancellation confirmation email
- Log back into your account and verify "Plan & Subscription" now shows "Cancelled" or "Free Tier"
- Mark your final access date in your calendar as a reminder
- Download or export any remaining data before that date
- If no cancellation email arrives within 10 minutes, contact support to confirm the request went through
Reviews and why users cancel octoparse
Real users share honest feedback about Octoparse, and their cancellation reasons reveal whether this tool suits your workflow.
What users appreciate
Users praise Octoparse's visual task builder, which eliminates coding barriers. Point-and-click ease of use, reliable scheduling, and strong IP rotation features attract researchers and analysts. Customer support is responsive, and the free trial gives you a genuine risk-free test drive.
Why users cancel
Pricing is the most common cancellation trigger in Singapore. Many users find alternatives like Scrapy or Beautiful Soup cheaper for occasional projects. Others cancel because they completed their data collection and no longer need regular extraction.
Some users hit skill or scope limits-Octoparse excels at structured websites but struggles with JavaScript-heavy sites or highly dynamic content. Upgrading to Professional (≈S$400/month) can feel steep if you only need basic features, pushing users toward cheaper competitors.
A few report that the free tier, while generous, isn't quite powerful enough for serious work, forcing an uncomfortable choice between underutilisation or paying significantly more.
Why stopee helps you cancel with confidence
Cancelling a subscription shouldn't feel like a puzzle. At Stopee, we've helped thousands of consumers cancel Octoparse and other SaaS tools by breaking down each step, flagging hidden traps, and ensuring you retain proof of your cancellation.
Our guides are built on direct consumer feedback and Singapore's Consumer Protection (Fair Trading) Act so you know your rights and how to enforce them. If Octoparse ignores your cancellation or denies a legitimate refund, you have the evidence and legal foundation to escalate to the CCCS.
Stopee is where clarity meets empowerment. You cancel on your terms, keep your data safe, and stop unexpected charges-because your money belongs to you, not to automatic renewal systems.
Take action today
Your next renewal date is approaching. Open Octoparse now, log into your User Center, and follow the cancellation steps outlined above. Save your confirmation email, mark your calendar, and export your data.
If you encounter issues, Stopee has additional resources and escalation guides. You're not alone in this process, and you have legal rights in Singapore to back you up. Cancel Octoparse today and regain control of your subscription spending.
Contact information for disputes: If Octoparse refuses your cancellation or refund, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call 1800-6-CCCS (1800-622-227).