Manage Peoplelooker

How to cancel PeopleLooker in 2024: step-by-step guide with refund rights

What is PeopleLooker and why you might want to cancel

PeopleLooker is a subscription-based background check and people search service that aggregates publicly available records. You can search by name, phone number or email to access reports on individuals, but the recurring charges often catch people off guard.

If you signed up through your mobile device or no longer need the service, cancelling quickly prevents unwanted charges from piling up. At Stopee, we know that tracking down the right cancellation method saves you frustration and money.

Common reasons to cancel PeopleLooker

You may want to cancel because:

• You completed your background check and don't need ongoing access
• You didn't authorise the subscription or don't recognise the charge
• The service doesn't deliver the information you expected
• You want to stop auto-renewal and unexpected monthly or annual charges
• You found a cheaper alternative or no longer use the platform

Your consumer rights when cancelling in singapore

Protection under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act safeguards you when you cancel subscriptions. You have the right to:

• Receive clear information about auto-renewal terms before you subscribe
• Cancel a subscription without penalty (provided you act within the cooling-off period or contract terms)
• Request a refund if PeopleLooker charged you without your consent or provided misleading information
• Escalate complaints to the Consumers Association of Singapore (CASE) if PeopleLooker refuses a legitimate refund

If you believe PeopleLooker charged you unfairly or didn't disclose auto-renewal terms clearly, document the charge and contact them in writing first. Stopee recommends keeping screenshots of your account, emails and billing records - these are your evidence if you need to file a complaint.

Refund leverage if the company refuses

If PeopleLooker declines your refund request, you can:

• Contact your bank or credit card issuer to dispute the charge (called a chargeback)
• File a complaint with CASE, which mediate consumer disputes at no cost
• Report the company to the Infocomm Media Development Authority (IMDA) if they have not honoured cooling-off rights

Most companies settle quickly once they know you understand your rights. Stopee has helped thousands of customers resolve refund disputes by knowing where to escalate.

Methods to cancel PeopleLooker by platform

Cancellation options overview

You can cancel PeopleLooker through your Apple account, Google Play, the PeopleLooker website directly, or by contacting their support team by phone or live chat.

Cancel via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple Settings, not the PeopleLooker app itself.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
   • Select Subscriptions
2. Find PeopleLooker in the list
   • Tap the service name
3. Tap Cancel Subscription
   • Select your reason for cancellation (optional but helpful)
   • Confirm the cancellation
4. Look for a confirmation message
   • You should see "Subscription Cancelled" on screen
   • Apple will send you a confirmation email within minutes

Pro tip: Apple may offer you a discounted renewal rate at the cancellation screen. Decline unless you genuinely want to stay subscribed. Once you cancel, you retain access until your current billing period ends, then your subscription stops automatically.

Cancel via google play store (Android)

Android users who subscribed through Google Play must cancel through the Play Store app or website.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right
   • Select Payments and Subscriptions
2. Tap Subscriptions
   • A list of your active subscriptions will appear
3. Select PeopleLooker
   • Review the renewal date and plan details
4. Tap Cancel Subscription
   • Google Play will ask why you're cancelling (optional)
   • Confirm your decision
5. Receive your confirmation
   • You should see a confirmation screen and receive an email from Google Play
   • Your access continues until the next renewal date, then stops

Warning: If you simply delete the PeopleLooker app without cancelling your subscription, your charges will continue. Always cancel the subscription first, then delete the app.

Cancel directly on the PeopleLooker website

If you created your account directly on the PeopleLooker website (not through an app store), cancel through your account dashboard.

1. Visit the PeopleLooker website and log into your account
   • Use your email address and password
   • If you've forgotten your password, click the "Forgot password" link
2. Navigate to Account Settings or Billing
   • Look for a menu option labelled Subscriptions, Billing or Account Management
   • This is usually in the top-right corner or in a settings menu
3. Select the active subscription
   • You should see your current plan, renewal date and next charge amount
4. Click Cancel Subscription or similar button
   • PeopleLooker may ask why you're leaving (optional feedback)
   • Confirm the cancellation on the final screen
5. Check your email
   • PeopleLooker will send a cancellation confirmation email within hours
   • Save this email as proof of your cancellation request

Pro tip: Stopee recommends taking a screenshot of your cancellation confirmation screen before closing the page. Combined with your confirmation email, this protects you if there's a billing dispute later.

Cancel via phone support

If you prefer speaking to a human or have trouble cancelling online, call PeopleLooker's support line.

1. Call 1-800-592-1753
   • Hours: daily 6 AM to 11:30 PM Eastern Standard Time (EST)
   • Be ready to wait on hold during peak hours
2. Provide your account information
   • Have your 9-digit member ID ready (found in your account or confirmation email)
   • Provide the email address associated with your account
   • Confirm your full name and billing address
3. Request cancellation
   • Clearly state: "I want to cancel my subscription effective immediately"
   • Ask the representative to document the cancellation in your account
4. Ask for written confirmation
   • Request that PeopleLooker email you a cancellation confirmation
   • Get the name and employee ID of the person who helped you

Warning: Phone representatives may try to retain you by offering discounts or trial extensions. Stay firm: "No thank you, I want to proceed with cancellation." Stopee has seen customers accidentally re-subscribe because they accepted a "special offer" without reading the terms.

Cancel via live chat

PeopleLooker offers live chat support on their website for cancellation requests.

1. Log into your PeopleLooker account
   • Visit their website and sign in
2. Look for the live chat option
   • Usually a chat bubble or "Help" widget in the bottom-right corner
   • If it's not visible, scroll down or check under "Contact Us"
3. Start a conversation
   • Type: "I want to cancel my subscription"
   • A support agent will respond within 5 to 15 minutes
4. Provide your details and request cancellation
   • Share your member ID and account email when asked
   • Confirm the cancellation request
5. Save the chat transcript
   • Ask the agent: "Can you email me a transcript of this chat?"
   • Most platforms allow you to screenshot or export the conversation

What happens after you cancel

Access and account status after cancellation

Cancelling your subscription doesn't immediately lock you out. Here's what to expect:

• You retain full access to PeopleLooker until the end of your current billing period
• On your renewal date, the subscription stops automatically and your access ends
• Your account and data remain on PeopleLooker's servers unless you request deletion
• If you cancelled through Apple or Google, their refund window also applies independently

Important timeline to remember

Most subscriptions renew on the same day each month. If you cancel on the 15th and your renewal date is the 20th, you have 5 days of remaining access. After the 20th, your subscription lapses and you lose access.

Stopee advises cancelling as soon as you decide you don't want the service, because billing cycles move quickly.

Account deletion and data removal

Cancelling your subscription does not delete your account or personal data. If you want full deletion:

• Contact PeopleLooker support and request account deletion in writing
• Include your member ID and account email
• Request written confirmation once deletion is complete
• Allow 10 to 30 days for processing

Understanding refunds and your refund rights

PeopleLooker's standard refund policy

PeopleLooker does not offer automatic refunds. Refunds are handled on a case-by-case basis and approved at the company's discretion.

However, you may be entitled to a refund if:

• You were charged without authorisation or consent
• The service was misleadingly advertised or didn't match its description
• You cancelled within 14 days of your first charge (common cooling-off period)
• You're within Apple's or Google's refund window (typically 14 to 45 days, depending on the platform)

How to request a refund

1. Gather your evidence
   • Take screenshots of your account, billing page and confirmation emails
   • Note the exact dates of charges and any misleading advertising
   • Write down the reason you believe the charge was unfair
2. Contact PeopleLooker support in writing
   • Email or use their contact form; avoid phone calls that leave no paper trail
   • Include your member ID, account email and full name
   • Explain clearly why you deserve a refund (e.g., "Unauthorised charge" or "Service not as described")
   • Attach screenshots and supporting documents
3. Wait for a response
   • PeopleLooker typically responds within 5 to 10 business days
   • If they deny your request, ask for a detailed explanation in writing
4. Escalate if refused
   • If PeopleLooker denies your refund unfairly, file a chargeback with your bank or credit card issuer
   • Contact CASE (Consumers Association of Singapore) for mediation
   • Report the company to IMDA if they violated cooling-off rights

Pro tip: Mention the Consumer Protection (Fair Trading) Act in your refund request. Many companies respond more quickly when you cite relevant consumer law. Stopee has found that a single reference to your legal rights often motivates companies to settle.

Refunds through apple app store or google play

If you subscribed through either platform, you may qualify for a refund directly from them, separate from PeopleLooker:

• Apple: Refunds are typically granted within 15 days of purchase if the app or service failed to work or wasn't as described
• Google Play: You have a 48-hour window from purchase to request a full refund without questions asked

Contact the platform directly if PeopleLooker refuses to refund you. Their policies often provide stronger consumer protection than PeopleLooker's own terms.

PeopleLooker pricing and plan details

Current pricing in singapore dollars

PeopleLooker charges in US dollars, but we've converted typical pricing to Singapore dollars (S$) based on current exchange rates. Actual charges may vary by region, platform, taxes and currency fluctuations.

Note: Prices fluctuate based on promotions, exchange rates and platform fees. App Store and Google Play may charge differently than the website. Always check your account for the exact amount you'll be charged before confirming a purchase.

Common mistakes when cancelling PeopleLooker

Cancellation mistakes that cost you money

We know it's frustrating when a service you thought you cancelled continues charging. Here are the mistakes we see most often:

• Deleting the app without cancelling the subscription: The subscription keeps renewing invisibly. Always cancel through your account or app store settings first.
• Confusing pause with cancellation: If PeopleLooker offers a "pause" option, it's not the same as cancellation. Your subscription will restart automatically. Cancel completely instead.
• Not saving confirmation email: If there's a billing dispute, your confirmation email is your proof. Delete it and you're vulnerable to chargebacks or credit card disputes.
• Cancelling on the website but forgetting about an app store subscription: If you subscribed through Apple or Google, you must also cancel through them. Cancelling on the website alone won't stop app store charges.
• Accepting a discount offer during cancellation: Phone support or live chat may tempt you with a lower rate to keep your subscription. This locks you in for another billing period. Decline unless you genuinely want to continue.
• Not checking your bank statement: Some charges take weeks to appear or reverse. Check your statement 10 days after cancellation to confirm the charge has stopped.

Cancellation checklist and summary

Your step-by-step cancellation checklist

Before you cancel, gather your information. Use this checklist to stay organised:

• Find your member ID or account number (check your confirmation email or account settings)
• Note the email address linked to your PeopleLooker account
• Record your next renewal date (found in Account or Billing settings)
• Document the last charge amount and date (from your bank or credit card statement)
• Decide which cancellation method you'll use (app store, website, phone or live chat)
• Have a notepad or phone camera ready to capture confirmation details

Post-cancellation verification

After you've cancelled, do this within 24 hours:

• Check your email for a cancellation confirmation from PeopleLooker and the relevant platform (Apple, Google, etc.)
• Log back into your account and verify it shows "Cancelled" or "No Active Subscription"
• Note the final access date (usually the end of your current billing period)
• Save all confirmation emails and screenshots to a folder on your computer
• Set a calendar reminder for the day after your final access date to confirm you were not re-charged

Summary table: cancellation methods at a glance

Contact information and cancellation address

PeopleLooker official contact details

If you need to send written correspondence or formal cancellation requests, use the address below. Note that PeopleLooker operates from the United States and does not have a Singapore office.

• Mailing address for correspondence: PeopleLooker, P.O. Box 16250, Atlanta, Georgia 30321, United States
• Phone support: 1-800-592-1753 (6 AM to 11:30 PM EST daily)
• Online support: Live chat available through your account dashboard or website

Pro tip: For urgent refund disputes, send correspondence via registered mail to the Atlanta address. Keep the tracking number and delivery confirmation for your records.

Escalation contacts in singapore

If PeopleLooker refuses a legitimate cancellation or refund request, Stopee recommends escalating to these Singapore consumer authorities:

• Consumers Association of Singapore (CASE): Provides free mediation and dispute resolution. Visit case.org.sg or call 6100 0315.
• Infocomm Media Development Authority (IMDA): Handles complaints about digital services and consumer violations. Visit imda.gov.sg or call 6377 3800.
• Your bank or credit card issuer: Initiate a chargeback if you were charged without consent. Most disputes are resolved in your favour within 30 days.

Final thoughts: take action today

Cancelling PeopleLooker is straightforward once you know where to look and what to expect. Whether you subscribe through an app, the website or received an unwanted charge, the steps above walk you through each method. Keep your confirmation emails, stay calm during support interactions, and remember that you have consumer rights protecting you in Singapore.

At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, recover unfair charges and understand their rights. If you encounter resistance from PeopleLooker, escalate to CASE or your bank. You don't have to accept misleading billing or poor service. Visit Stopee.com for guides on cancelling hundreds of other services and to learn more about your consumer protections. Take control of your subscriptions today.