Manage Placeit

How to cancel placeit and understand your rights as a singapore customer

What placeit is and why you might want to cancel

Placeit is a cloud-based design platform that lets you create mockups, logos, videos and marketing templates without advanced design skills. You subscribe monthly or annually to download unlimited assets, or you can buy individual items as one-time purchases. It's popular for print-on-demand mockups, client presentations, social media graphics and quick branding work.

Whether you've finished a project, found a better tool, or simply want to cut costs, cancelling your Placeit subscription is straightforward-but timing matters. At Stopee, we help you navigate subscription cancellations with confidence, and this guide walks you through every step so you avoid surprise charges and understand your rights under Singapore consumer law.

Common reasons to cancel placeit

You might cancel because you've completed your design work, discovered competitor tools that suit you better, or realised the subscription cost doesn't justify your usage. Some customers downgrade instead of cancelling if they only need occasional templates. Others cancel annual plans early when they hit unexpected charges or service changes.

Placeit pricing and plan comparison

Placeit charges in US dollars (USD), and Singapore customers are billed at their credit card or PayPal exchange rate-keep this in mind when budgeting.

Current plan options

Annual plans lock you in for 12 months and auto-renew automatically. Monthly plans also auto-renew each billing period. If you're unsure whether you'll use Placeit long-term, stick with the monthly option-it gives you the flexibility to cancel without penalty.

Currency conversion and billing transparency

Because Placeit bills in USD, you'll typically pay more in SGD than the displayed USD price due to exchange rate markup from your card issuer or PayPal. Always check your billing statement to confirm the SGD amount charged, and flag any discrepancies with Stopee or your bank immediately.

How to cancel placeit step by step

The cancellation method depends on where you subscribed. Cancel through the wrong channel, and your subscription will keep renewing and charging you.

Cancel on the placeit website (main method)

1. Log into your Placeit account using your email and password.
   • Visit the Placeit login page if you're not already signed in.
2. Navigate to your account settings.
   • Click on your profile icon or name in the top-right corner.
   • Select "My Account" or "Account Settings" from the dropdown menu.
3. Find the subscription or billing section.
   • Look for "Subscription", "Billing" or "Plan Information" on the Account page.
   • Scroll down to see your current plan and renewal date.
4. Click "Cancel subscription" or "Cancel my subscription".
   • Placeit will ask you to confirm your reason for cancellation (optional feedback).
   • Select your reason from the dropdown or skip this step.
5. Confirm the cancellation.
   • Review the final cancellation notice carefully.
   • Click the confirmation button to finalise the cancellation.
6. Check your email for a cancellation confirmation.
   • Placeit will send you a receipt confirming that your subscription has been cancelled.
   • Keep this email as proof of cancellation.

Pro tip: Cancel at least 1 business day before your next billing date. If your renewal date is on Friday, don't wait until Thursday to cancel. Placeit's systems process renewals overnight, so cancel earlier in the week to be safe.

Cancel if you subscribed through the apple app store

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not try to cancel on the Placeit website-App Store subscriptions must be cancelled through Apple.
2. Tap the profile icon in the bottom-right corner.
   • This opens your account menu.
3. Select "Subscriptions".
   • You'll see all active subscriptions linked to your Apple ID.
4. Find Placeit in the list and tap it.
   • Placeit might appear as "Placeit - Design Mockups" or similar.
5. Tap "Cancel Subscription".
   • Apple will confirm the cancellation and show you the date when your access ends.

Warning: If you subscribed via the App Store but cancel only on Placeit's website, Apple will still charge you every month. Cancelling on the Placeit website does not stop App Store billing.

Cancel if you subscribed through google play

1. Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions".
   • Then tap "Subscriptions".
3. Find Placeit in your active subscriptions list.
   • Tap "Placeit" or "Placeit - Design Mockups".
4. Tap "Cancel subscription".
   • Follow Google Play's prompts to confirm.

Like Apple subscriptions, Google Play subscriptions operate independently of Placeit's website. Cancel on Google Play, not on Placeit's website, or charges will continue.

What happens after you cancel placeit

Cancelling stops future charges, but your access doesn't end immediately-you keep your account and downloaded assets until the end of your current billing cycle.

Access and account status after cancellation

Once you click "Cancel subscription", Placeit will stop auto-renewing at your next billing date. However, you retain full access to the platform and can download templates, mockups and logos until the last day of your paid period. After that date, your account becomes a free account with limited functionality, and you can no longer download assets without renewing.

Your account itself doesn't disappear-Placeit keeps your account alive so you can log back in and resubscribe at any time. Downloaded files stay on your computer; they're yours to use under Placeit's license terms.

Billing after cancellation

No further recurring charges should appear on your billing statement after cancellation takes effect. However, check your statement 2-3 days after your renewal date passes, especially if you subscribed via an app store. If you see a charge after cancellation, contact your bank immediately or reach out to Stopee for guidance on disputing the charge.

Pro tip: Screenshot your cancellation confirmation email and your account settings showing "cancelled" status. If a rogue charge appears, this proof helps you dispute it faster with your bank or card issuer.

Refunds and your rights under singapore law

Placeit's general policy is to decline refunds for change of mind or low usage. However, Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you stronger protections in specific situations.

When placeit typically refuses refunds

Placeit will not refund you if you simply change your mind, don't use the service, or want to downgrade. Annual plans are treated as non-refundable if you've downloaded any assets-Placeit considers the downloads as consumed value. The company recommends monthly plans for customers unsure about commitment.

When you may have a refund right under singapore law

Under the CPFTA, you have the right to request a refund or credit if Placeit:

• Misrepresents the service (e.g., advertises unlimited downloads but restricts them).
• Fails to deliver the service (the platform is down for days).
• Changes terms materially to your disadvantage (e.g., removes a feature you paid for) without your consent.
• Charges your card without authorisation (billing errors, subscription trickery).

How to request a refund

1. Contact Placeit's customer support in writing (email or official contact form).
   • Explain the reason for your refund request clearly (misrepresentation, billing error, service failure).
   • Reference the CPFTA if Placeit breached a consumer right.
   • Include your order number, date of purchase, and amount charged.
2. Keep copies of all correspondence.
   • Save emails, screenshots and receipts.
3. If Placeit refuses or doesn't respond within 7-14 days, escalate to the Consumers Association of Singapore (CASE).
   • CASE can mediate disputes and apply pressure on merchants who ignore consumer rights.
   • Visit www.case.org.sg or call 6100 0315.

Warning: Do not rely on requesting a refund as your cancellation strategy. Cancel immediately to stop future charges, then pursue a refund for the current or previous billing period separately. Stopee advises customers to cancel first, dispute second.

Processing refunds

If Placeit approves a refund, it will credit your original payment method (credit card, debit card or PayPal). Processing times vary: credit cards may take 5-10 business days; PayPal refunds typically appear within 3-5 days. During this time, track your statement to confirm the credit arrives.

Common mistakes when cancelling placeit

Cancelling seems simple, but one misstep can cost you weeks of unwanted charges. Here are the pitfalls we see most often at Stopee.

Mistake 1: cancelling in the wrong place

The single biggest error is cancelling on Placeit's website when you subscribed through the App Store or Google Play. Your subscription keeps renewing because the app store has no idea you cancelled on the Placeit website. Always cancel where you subscribed.

Mistake 2: cancelling too close to the renewal date

Placeit's systems process renewals automatically overnight. If you cancel on Thursday evening and your renewal date is Friday, the charge may still go through. Cancel at least 2-3 business days early, especially if you're in a different time zone from Placeit's servers (they operate in Australia).

Mistake 3: ignoring app store subscriptions

Some customers forget they have two subscriptions running: one on Placeit's website and one on the App Store. Check both your Placeit account and your Apple/Google subscriptions to ensure you've cancelled everywhere.

Mistake 4: not keeping cancellation proof

If a charge appears after cancellation, you need proof that you cancelled. Save your confirmation email and a screenshot of your account showing the cancelled status. Without this, disputing the charge becomes harder.

Mistake 5: assuming your account data will be preserved

Placeit doesn't delete your designs immediately after cancellation, but there's no guarantee they'll be retained long-term. Download any important mockups or designs before your access ends. Once your subscription expires, those files may be archived or removed.

Timeline and when charges will stop

Understanding Placeit's billing cycle helps you plan your cancellation precisely.

How the billing cycle works

Placeit charges you on a fixed date each month (or year). For example, if you subscribed on the 15th, you'll be charged on the 15th of every month. Cancellation takes effect at the end of the current paid period, not immediately. So if you cancel on the 20th and your renewal date is the 15th of next month, you'll keep access until the 14th, and no charge will appear on the 15th.

Timeline to stop charges

Pro tip: Log into your Placeit account and note your exact renewal date before cancelling. If it's within 2 days, wait to cancel. If it's more than a week away, cancel now.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when dealing with Placeit, even though it's an Australian company.

Key rights you have

The CPFTA applies to Placeit because it supplies services to Singapore consumers. You have the right to:

• Receive honest information about the service (no misleading claims about what "unlimited" really means).
• Expect the service to be of acceptable quality and fit for purpose.
• Cancel unfair contract terms (e.g., a clause that says Placeit can charge unlimited fees without notice).
• Request a refund or credit if the service fails or the company breaches the law.

Escalation: what to do if placeit ignores you

If Placeit refuses to respond to your cancellation, refund request or complaint, contact the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE can lodge a formal complaint on your behalf and request mediation. If mediation fails, you can pursue the matter in the Small Claims Court for claims under SGD 10,000.

At Stopee, we encourage you to document every step: screenshots, emails, order confirmations and payment records. This evidence is critical if you need to escalate to CASE or a court.

Stopee's cancellation checklist for placeit

Before you cancel, use this checklist to avoid surprises:

• Note your renewal date and billing cycle (monthly or annual).
• Check where you subscribed (Placeit website, Apple App Store or Google Play).
• Download any important designs or mockups before access ends.
• Cancel at least 2-3 business days before your renewal date.
• Cancel in the same place you subscribed (don't mix channels).
• Save the cancellation confirmation email.
• Screenshot your account showing "subscription cancelled".
• Wait 3-5 days, then check your billing statement to confirm no charge appeared.
• If a charge appears after cancellation, contact your bank immediately and mention you cancelled via Stopee's instructions.
• If Placeit charged you unfairly, gather your evidence and contact CASE.

Placeit contact information and mailing address

If you need to contact Placeit in writing (for formal complaints, refund requests or to escalate consumer issues), send your correspondence to:

Placeit (Envato Placeit Pty Ltd)
PO Box 16122
Melbourne, VIC 3001
Australia

Include your full name, email address, order number, date of purchase and a clear description of your issue. Request a response within 14 days. Keep a copy of your letter and any proof of postage.

For faster resolution, always try emailing Placeit's customer support through your account dashboard first. Formal letters to the PO Box are best reserved for escalations after email support fails to respond.

Take control of your subscriptions today

Cancelling Placeit doesn't have to be stressful or confusing. By following the clear steps above and understanding your cancellation date, you can stop unwanted charges and keep your subscription costs under control. Remember to cancel in the same location where you subscribed-the Placeit website, Apple App Store or Google Play-and always save your confirmation email as proof.

Stopee has helped thousands of consumers cancel subscriptions safely and reclaim their money when companies breach consumer law. If you're unsure whether you've cancelled correctly, hit unexpected charges after cancellation, or need to dispute a refund, Stopee's guides and resources walk you through every scenario. Your rights as a Singapore consumer matter-exercise them with confidence, and don't let dark patterns and auto-renewals catch you off guard. Cancel smart with Stopee.