Manage Portfoliobox

How to cancel your portfoliobox account and claim your refund in singapore

What portfoliobox is and why you might want to leave

Portfoliobox is a website builder built specifically for creatives. Photographers, designers, illustrators and other visual professionals use it to build clean, image-focused portfolio sites without needing to code. It offers affordable monthly and annual plans with templates, e-commerce tools and free domain registration bundled in.

If you signed up but decided the platform doesn't fit your needs, or you've found a better alternative, cancelling is straightforward. At Stopee, we help thousands of users navigate subscription cancellations every month, and Portfoliobox is one where the process is genuinely transparent if you know the right steps.

Common reasons to cancel

You might be cancelling because you built your portfolio elsewhere, you're not using your site regularly, the monthly cost adds up when combined with other tools, or you want to use a platform with more advanced features. Whatever your reason, you have clear cancellation rights under Singapore's Consumer Protection (Fair Trading) Act, and Portfoliobox honours a 14-day money-back guarantee if you're within that window.

Understanding portfoliobox pricing before you cancel

Knowing what you're paying helps you verify charges and understand what cancelling will stop billing immediately.

Current plans and costs

Portfoliobox displays pricing in USD, but you'll be charged in SGD when you check out from Singapore. The table below shows the published pricing structure so you can identify which plan you're on.

Pro tip: Check your Portfoliobox invoice or account settings to confirm which exact plan you're on, as your pricing may differ from these published rates (earlier subscribers often have legacy pricing).

How to cancel your portfoliobox subscription

Cancellation is available through your Portfoliobox account dashboard and works differently depending on where you purchased your subscription.

Cancel via the portfoliobox website (recommended method)

This is the fastest and most reliable way to cancel your subscription. You'll stop future billing immediately, but retain access to your site until the end of your current billing period.

1. Log into your Portfoliobox account at portfoliobox.com using your email and password
2. Navigate to your account settings (usually found in the top-right menu or dashboard sidebar)
3. Select Subscription or Billing
4. Find the Cancel Subscription button and click it
   • Do not click Downgrade - downgrading changes your plan but does not stop recurring charges
   • You must select Cancel to halt all future billing
5. Confirm your cancellation when prompted
   • Portfoliobox may offer a discount to stay; you can ignore this and proceed with cancellation
   • A confirmation email will arrive within minutes
6. Your site remains live and fully functional until the end of your paid billing period
   • If you cancel mid-cycle, you keep access through the date your subscription was due to renew
   • You will not be charged again

Warning: Cancellation does not automatically delete your account or remove your site from the web. If you want your site taken down immediately, you'll need to delete the site manually or contact Portfoliobox support. Stopping the subscription simply stops charges.

Cancel if you bought through apple app store or google play

If you purchased your Portfoliobox subscription through Apple or Google (rather than directly from Portfoliobox), you must cancel through that platform. Portfoliobox does not provide cancellation controls for app-store purchases.

1. Open Apple Wallet or your Google Play account (whichever you used to purchase)
   • Apple App Store: Go to Settings > [Your name] > Subscriptions > Find Portfoliobox > Tap "Cancel Subscription"
   • Google Play: Open Google Play Store > Select your profile icon > Payments and subscriptions > Subscriptions > Find Portfoliobox > Tap "Cancel subscription"
2. Confirm the cancellation on the platform
   • You will receive a confirmation from Apple or Google, not from Portfoliobox
   • Your subscription stops on the next renewal date
3. For refund requests, follow that platform's refund process (see the refund section below)

At Stopee, we recommend cancelling directly through the Portfoliobox website whenever possible because you have more control and clearer documentation of your cancellation.

What happens to your site and data after cancellation

Your site does not disappear the moment you cancel, and understanding what you'll retain is crucial for planning your next steps.

Your access and site status

When you cancel your subscription, Portfoliobox stops charging you immediately. However, your site remains fully active, published and accessible to visitors until the end of your current billing period. You retain full editing access during this grace period, so you can download files, export content or make final updates before your access expires.

Once your billing cycle ends, your site becomes inaccessible and Portfoliobox will no longer host it. At that point, you lose the ability to edit or view your site through Portfoliobox's dashboard.

Your data, domain and files

Portfoliobox keeps your site content available through your subscription expiry date. After that, data is typically deleted within 30 days (check Portfoliobox's data retention policy for exact timeframes). If you want to preserve your portfolio, export or download your content before your billing period ends.

Domain registration is handled separately from your subscription plan. If you registered a custom domain through Portfoliobox, that domain remains registered until its own renewal date, and you'll receive renewal invoices independently. Domain fees are non-refundable under Portfoliobox's policy, even if you request a refund on your subscription. If you want to keep your domain, you can transfer it to another registrar or renew it through Portfoliobox.

Pro tip: Save copies of any important images, text or design files before your subscription expires. Portfoliobox does not provide automatic exports, so if you want your portfolio data outside the platform, download it manually while you still have access.

Will you receive a refund after cancelling?

Portfoliobox offers a 14-day money-back guarantee, but refund eligibility depends on when you purchased and whether you meet their conditions.

The 14-day money-back guarantee

If you purchased your subscription within the last 14 days, you are eligible for a full refund. To claim it, you must first delete your Portfoliobox account entirely, then contact Portfoliobox support with your refund request.

1. Delete your account in Settings > Account > Delete Account
   • This step is mandatory; Portfoliobox will not process refunds without account deletion
   • Deletion is permanent and removes your site from the web
2. Email Portfoliobox support at support@portfoliobox.com with your request
   • Include your purchase date, subscription plan and original payment method
   • Reference the 14-day guarantee in your message
3. Portfoliobox will review your request and respond within 2-3 business days
4. If approved, your refund is processed within 7 working days
   • Bank processing times vary; expect refunds to appear in your account within 5-10 business days from Portfoliobox's approval
   • If you paid in USD and your bank uses SGD, exchange rate fluctuations may affect the final credited amount

Refunds outside the 14-day window

Payments made more than 14 days ago are generally final and non-refundable under Portfoliobox's terms. However, you may still contact support if you believe you have a legitimate reason (e.g. service failure, unauthorised charges or billing error).

If Portfoliobox refuses your refund and you believe they have breached Singapore consumer law, you can escalate to the Consumers Association of Singapore (CASE) or file a dispute through the Small Claims Tribunal.

Non-refundable charges

Even within the 14-day window, certain charges cannot be refunded:

• Custom domain registration fees (if you registered a domain through Portfoliobox)
• Premium support add-ons or additional services
• Any charges incurred after you submit your refund request

Warning: If you cancel your subscription but do not delete your account, Portfoliobox will not process a refund. Deletion is a requirement of their refund policy.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you as a buyer of digital services, and Portfoliobox is legally bound to honour those rights.

What the law protects you

Under the Consumer Protection (Fair Trading) Act, Portfoliobox must:

• Display accurate pricing before you pay (including any taxes or additional fees in SGD)
• Provide clear terms and conditions about subscription renewal and cancellation
• Honour refund guarantees as advertised (the 14-day money-back guarantee)
• Respond to complaints within a reasonable timeframe
• Not use unfair contract terms that exclude your rights

If Portfoliobox charges you after you cancel, charges you without clear consent, or refuses a legitimate refund claim, they may be violating consumer law.

Escalation steps if portfoliobox refuses to help

If you cancel, request a refund and Portfoliobox does not respond or refuses unreasonably:

1. Send a written complaint to Portfoliobox support with clear details (email or registered post)
2. Keep all evidence: emails, screenshots of account settings, bank statements and payment receipts
3. Wait 14 days for a response
4. If unresolved, file a complaint with the Consumers Association of Singapore (CASE) online or by phone: 6100 0315
5. CASE will mediate and, if necessary, refer your case to the Small Claims Tribunal

At Stopee, we've seen that most companies, including Portfoliobox, respond quickly when you escalate formally. CASE intervention is usually unnecessary, but it's your right if the company acts unfairly.

Common mistakes to avoid when cancelling

Cancellation feels straightforward, but many users make small errors that delay the process or cost them money unnecessarily.

Downgrading instead of cancelling

The most common mistake is clicking Downgrade Plan instead of Cancel Subscription. Downgrading moves you to a cheaper plan but does not stop recurring charges. You will continue to be billed every month until you cancel. Always select Cancel to stop all future billing.

Not confirming cancellation

After you click Cancel, Portfoliobox asks for confirmation. Some users think they're done after the first click and don't complete the second step. Check your email for a cancellation confirmation message. If you don't receive one within 30 minutes, log back in and verify the cancellation was processed.

Deleting your account before requesting a refund

If you delete your account immediately, Portfoliobox may argue you cannot claim a refund because you destroyed evidence of your subscription. Delete your account only after your refund is approved. Many users reverse this order and lose refund eligibility.

Ignoring domain renewal notices

After you cancel, you'll still receive invoices for your domain renewal (if you registered one through Portfoliobox). These are separate from your subscription. If you want to keep your domain, pay these invoices. If you don't want it, let it expire. Ignoring them will not cancel the domain, it will simply suspend it.

Not exporting your portfolio before access expires

Once your subscription billing period ends, you lose access to your site and cannot download files through the Portfoliobox dashboard. If your content matters to you, export it before the expiry date. Portfoliobox does not provide automatic backups after cancellation.

After you cancel: your checklist

Cancellation is just one part of leaving a service - follow this checklist to ensure nothing falls through the cracks.

1. Confirm cancellation in your email within 30 minutes of requesting it
2. Log back into Portfoliobox and verify Subscription now shows "Cancelled" or "No active subscription"
3. Download or export any portfolio images, text or files before your billing period expires
4. If you registered a custom domain, decide whether to keep it and transfer it to another registrar, or let it expire
5. Check your bank or payment method to ensure no charges appear after your expected cancellation date
6. If eligible for a refund, delete your account and email support with your refund request within the 14-day window
7. Keep all cancellation confirmations and refund correspondence for at least 12 months
8. If Portfoliobox continues to charge you after cancellation, dispute the charge with your bank immediately

Comparing portfoliobox to alternatives

If you're leaving Portfoliobox, you might be moving to another platform. This table compares Portfoliobox to popular alternatives to help you choose.

Stopee helps consumers compare cancellation friction across platforms, and Portfoliobox ranks well - they don't hide cancellation behind support tickets or make it deliberately painful, which is why we recommend their service to creatives who want affordability and transparency.

Final steps and getting help

Cancelling Portfoliobox takes less than five minutes if you follow the steps above. Your subscription stops billing immediately, your site stays live until the end of your billing period, and if you're within 14 days, you can claim a refund by deleting your account and contacting support.

If Portfoliobox charges you after you cancel, refuses a legitimate refund or makes cancellation difficult, remember you have legal protections. Document everything, contact support in writing, and escalate to CASE if needed.

Stopee has helped thousands of consumers cancel subscriptions, understand refund policies and escalate disputes when companies refuse to listen. If you need support navigating your Portfoliobox cancellation, or you're unsure about your refund eligibility, our guides walk you through every scenario and red flag. Visit Stopee today to learn how to cancel on your terms and reclaim control of your recurring charges.

Contact information for portfoliobox support

• Email: support@portfoliobox.com
• Website: portfoliobox.com/learn or portfoliobox.com/support
• Response time: Typically 2-3 business days

Consumer escalation contacts in singapore

• Consumers Association of Singapore (CASE): 6100 0315 or complaint.case.org.sg
• Small Claims Tribunal: For disputes under SGD 10,000
• Monetary Authority of Singapore (MAS): If payment processing is involved

Stopee is your independent guide to cancellation. We don't work for Portfoliobox or any subscription company - we work for you. Cancel with confidence knowing exactly what to expect.