Manage Propstream

How to cancel PropStream and understand your real estate investor rights

What PropStream is and why you might cancel

PropStream is a subscription software for real estate professionals that delivers property data, lead generation, skip-tracing, and marketing tools designed for investors, wholesalers, and agents. You pay a recurring monthly or annual fee to access bulk property datasets and export features. While the platform suits many property teams across Singapore and beyond, you may decide to cancel if the cost no longer aligns with your business needs, you have found a cheaper alternative, or you simply no longer require property data tools.

Whether you are scaling down operations, switching to a competitor, or testing a trial period, cancelling PropStream requires knowing the correct contact method and understanding your refund rights. Stopee helps consumers navigate subscription cancellations like this one, ensuring you avoid billing traps and keep control of your charges.

Who uses PropStream and typical plans

PropStream serves property investors, wholesalers, real estate agents, and investment teams who rely on fast property data access and skip-tracing to find motivated sellers. Plans range from the Essentials tier (affordable for solo investors) to the Elite tier (suited to large teams with multiple seats). Each plan tier unlocks different data limits, team member slots, and access to tools like Lead Automator.

Why cancellation matters to your budget

PropStream bills automatically on your renewal date. Cancelling stops future charges but does not guarantee a refund for the current billing period. Many real estate professionals forget to cancel before renewal and lose one month's fee unnecessarily. At Stopee, we guide you through the exact cancellation process so you stay in control and understand what happens after you cancel.

PropStream pricing in singapore dollars

PropStream pricing varies by plan tier and billing cycle; here is a breakdown of current costs converted to Singapore dollars for your reference.

Pro tip: Annual plans typically offer 2-3 months of free service compared to paying month-to-month. However, annual prepayment means your refund rights are limited. If you are uncertain about long-term use, start monthly and upgrade only when you are confident.

Should you keep or cancel your plan?

Keep your PropStream subscription if your real estate business relies on consistent lead generation, you use skip-tracing regularly, or your team size justifies the annual spend. Cancel if you are no longer investing, a competitor tool offers better value, your business is dormant, or you have reached your sales goals for the period. Stopee recommends reviewing your usage every quarter to ensure you are paying for features you actually use.

Your consumer protection rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services like PropStream. You have the right to cancel certain services within a cooling-off period, and suppliers must not mislead you about costs or renewal terms. PropStream must also state its refund policy clearly before you pay.

Cooling-off rights and refund protections

If you purchased PropStream through distance communication (online, phone, email), you may have a 7-day cooling-off period to cancel without penalty if PropStream clearly disclosed its cancellation policy in advance. However, once you have actively used the service, your cooling-off right may be waived. Request written confirmation of PropStream's exact cooling-off terms before paying for your first month.

The Consumer Protection (Fair Trading) Act also prohibits automatic renewal traps. PropStream must remind you of renewal dates and allow easy cancellation. If you face difficulties cancelling or are charged after requesting cancellation, you can escalate to the Consumers Association of Singapore (CASE) for mediation.

What to do if PropStream refuses to cancel

If PropStream customer support does not process your cancellation or continues billing you after you cancel, contact CASE (Consumers Association of Singapore) at www.case.org.sg or phone 1800-6356-100. Provide your cancellation request email and billing statements showing continued charges. CASE can intervene with the supplier at no cost to you. At Stopee, we have helped thousands of consumers escalate unfair billing disputes successfully.

How to cancel PropStream step by step

PropStream does not offer self-service cancellation on its website; you must contact customer support directly. Here is the exact process to follow.

Cancel by contacting PropStream support

1. Call PropStream customer support at 877-204-9040 (toll-free from Singapore via international dialling).
   • Have your account email address and subscription plan details ready.
   • Ask the representative to confirm your cancellation request in real-time.
   • Request they send written cancellation confirmation to your registered email address.
2. Email support@propstream.com directly if you prefer written communication.
   • Use the subject line: "Cancellation request for [your email address]".
   • Include your full name, account email, current plan, and requested cancellation date.
   • Request email confirmation that your cancellation has been processed.
3. Wait for written confirmation (email) showing the cancellation date and the final billing date.
   • Check that confirmation lists the exact date when your access will end.
   • Verify it confirms no future charges will occur after that date.
4. Add the confirmation email to a dedicated "cancellations" folder so you can prove cancellation if disputes arise.
   • Screenshot the email if you suspect it might be deleted.
   • Save the full email headers (which show the sender's domain and timestamp).
5. Monitor your bank or credit card statement on your next billing date.
   • Confirm no new PropStream charge appears.
   • If a charge does appear, contact your bank immediately and forward your cancellation email as proof.

Warning: PropStream support sometimes delays responses to cancellation requests via email. If you do not receive written confirmation within 48 hours, call the phone line to expedite the process. Phone requests are typically processed faster and leave a clearer record.

If you subscribed via apple app store or google play

If you purchased PropStream through an app store rather than directly from PropStream's website, you must cancel the subscription through that store, not through PropStream customer support. PropStream cannot cancel app store billing.

1. For Apple App Store subscriptions:
   • Open Settings on your iPhone or iPad.
   • Tap your Apple ID profile picture at the top.
   • Select Subscriptions.
   • Find PropStream in the list and tap it.
   • Tap Cancel Subscription, then confirm.
   • You will see a final notice date; your access ends on that date.
2. For Google Play subscriptions:
   • Open the Google Play app on your Android device.
   • Tap your profile icon (top right corner).
   • Select Payments and Subscriptions, then Subscriptions.
   • Find PropStream and tap it.
   • Tap Cancel Subscription and confirm your choice.
3. Confirm cancellation by checking your email for a confirmation message from Apple or Google.
   • Save this confirmation alongside any other cancellation documentation.

Pro tip: App store subscriptions are often easier to cancel than direct subscriptions because you control the cancellation directly. However, many users forget they subscribed via an app store and contact PropStream support instead. If you are unsure where you subscribed, check your email receipts or your bank statement for "APPLE.COM" or "GOOGLE PLAY" charges.

What happens to your account after you cancel

Cancelling PropStream stops automatic billing on your next renewal date but does not immediately delete your data or lock your account. Understanding what to expect after cancellation reduces confusion and helps you plan your transition to another tool.

Your access and data after cancellation

You retain full access to PropStream features until the end of your current paid billing period. If you cancel on day 5 of a monthly cycle, you keep full access for the remaining 25 days. You cannot export new data after cancellation, but you can download and save your existing saved properties and leads before your access ends.

Pro tip: If you have saved searches or property lists, export them as CSV or PDF files before your cancellation date takes effect. After access ends, you cannot retrieve this data from PropStream. Many investors need this data to follow up with leads later.

Timeline and final access date

Stopee recommends cancelling at least 5 business days before your renewal date to ensure the system registers your request. If you cancel on the last day before renewal, PropStream support may not process it in time, and you will be charged again. Your written cancellation confirmation email will state the exact date your access ends; mark this date in your calendar and set a phone reminder for 1 day before to confirm billing has stopped.

Your refund rights and what PropStream will and will not return

PropStream's refund policy is non-refundable for monthly subscriptions already paid, though limited exceptions exist. Knowing the exact rules prevents disappointment when you cancel.

Direct PropStream purchases (website and phone)

According to PropStream's Terms of Use, monthly subscription fees are generally non-refundable once billed. This means if you cancel after being charged, PropStream does not return your payment for that month. However, PropStream retains the right to issue pro-rata refunds or exceptions at its sole discretion in limited circumstances, such as technical outages affecting multiple users or billing errors.

If you discover you were overcharged, billed twice, or charged after requesting cancellation, contact support@propstream.com with your evidence and request a refund. Provide screenshots of your cancellation email and the disputed charges. Stopee has helped many consumers recover these erroneous charges by escalating clear evidence of billing errors.

App store and google play purchases

If you subscribed via Apple App Store or Google Play, PropStream does not process your refund. You must request refunds directly from Apple or Google:

• Apple refunds: Visit reportaproblem.apple.com, select the PropStream charge, and explain why you want a refund. Apple typically processes requests within 5-10 business days.
• Google Play refunds: Open the Google Play app, find the PropStream transaction in your Payments history, and tap Report a Problem. Google offers refunds within a 48-hour window after purchase; refunds after 48 hours require additional justification.

Warning: Apple and Google rarely refund subscriptions after the first month has fully consumed. If you request a refund 25 days into a monthly cycle, they will likely decline. Act quickly if you believe you were charged in error.

Common cancellation mistakes to avoid

Cancelling subscriptions is simple in theory but tricky in practice, especially when suppliers make the process intentionally hard. Here are the pitfalls Stopee sees repeatedly.

Mistake 1: not requesting written confirmation

You phone PropStream, speak to a representative who verbally confirms cancellation, and hang up feeling safe. Two weeks later, you are charged again because the representative never logged the cancellation request. Verbal confirmations vanish; written confirmation proves you asked to cancel. Always request and save an email confirmation of your cancellation. If support refuses to send one, ask for a ticket number and follow up with an email restating your cancellation request. At Stopee, we advise all users to document every interaction.

Mistake 2: cancelling too late in the billing cycle

You cancel on day 28 of a 30-day monthly cycle, assuming you will not be charged again. PropStream processes your cancellation on day 32 (after your renewal), and you are billed for another month. Cancel at least 5 business days before your renewal date. Check your confirmation email for the exact renewal date and set a phone reminder for a week earlier.

Mistake 3: forgetting which platform you subscribed through

You call PropStream support demanding cancellation, but it turns out you actually subscribed through Google Play. PropStream tells you they cannot cancel your app store subscription and you become frustrated. Check your email receipts or bank statement immediately. If you see "APPLE.COM" or "GOOGLE" in the charge description, cancel through that app store, not PropStream direct support.

Mistake 4: not checking your statement after cancellation

You cancel, receive confirmation, and forget to verify that your next billing date produces no charge. Three months later you notice phantom PropStream charges accumulating. Check your bank statement on your renewal date (or within 2 days after). If an unexpected charge appears, contact your bank's fraud department immediately and forward your cancellation email as proof. Your bank can reverse unauthorized charges and sometimes recover lost fees.

Mistake 5: deleting cancellation confirmation emails

You cancel, receive confirmation, and archive or delete the email thinking you will not need it. If PropStream disputes your cancellation or continues billing, you have no proof you requested cancellation. Save cancellation confirmation emails permanently in a dedicated folder. Take a screenshot and also save the email as a PDF for backup protection.

Cancellation checklist to follow before your cancellation date

Use this checklist to ensure you cancel PropStream safely and do not miss any critical steps.

Stopee community reviews and user experiences

Real estate professionals using Stopee have shared candid feedback about PropStream. Many users praise the platform's data depth and skip-tracing speed but report that cancellation was unnecessarily slow. Several investors noted that support did not respond to cancellation emails until after they were charged again. Others appreciated that they retained access throughout their paid month but wished PropStream offered a shorter contract option for casual users. Stopee tracks user satisfaction with cancellation processes, and PropStream's non-self-serve cancellation method consistently scores lower than competitors offering one-click cancellation.

PropStream's contact details and cancellation address

If you need to escalate a cancellation dispute or billing complaint beyond email and phone, use PropStream's official address. Send a formal written request for refund or cancellation assistance to the following address, and keep a copy for your records.

PropStream
26457 Rancho Parkway South
Lake Forest, California 92630
United States

Phone: 877-204-9040
Email: support@propstream.com

Pro tip: If you escalate to this address, send your letter via registered post (or air mail with tracking from Singapore Post) so you have proof of delivery. Include your original cancellation request email and all correspondence with support. Keep copies of all documents for your personal file.

Final guidance from stopee

Cancelling PropStream is straightforward when you know the exact steps and document every request. The key is contacting support early, requesting written confirmation, and monitoring your next billing cycle. Do not assume silence means cancellation; PropStream's support team can be slow to respond, and automatic billing does not pause because you asked politely once. Stopee has helped thousands of consumers cancel subscriptions successfully by emphasizing written proof and escalation to consumer protection agencies when suppliers refuse to honour cancellation requests.

You are in control of your budget and your billing. Cancel with confidence, keep your evidence, and escalate to the Consumers Association of Singapore if PropStream ever refuses to honour your cancellation. Stopee stands beside consumers like you, ensuring subscriptions work for you, not against you.