Manage Pulumi

How to cancel pulumi and protect your data in singapore

What pulumi is and why you might cancel

Pulumi is a cloud infrastructure automation platform that lets you write infrastructure code using general-purpose programming languages instead of proprietary configuration tools. You can manage resources across multiple cloud providers (AWS, Azure, Google Cloud) and integrate with your CI/CD pipelines to automate deployment workflows.

Whether you've outgrown the free tier, switched to a competing platform, or need to cut costs, cancelling Pulumi requires you to act deliberately. Your infrastructure state files remain on Pulumi's servers until you explicitly export or delete them, so understanding the cancellation process before you start is crucial. Stopee has helped thousands of Singapore-based developers navigate subscription cancellations without losing critical data.

Common reasons to cancel pulumi

• You've moved to Terraform, CloudFormation, or another infrastructure-as-code tool.
• Your project has moved from development to maintenance and no longer needs active resource management.
• Monthly costs for Team or Enterprise plans no longer justify your usage.
• You prefer self-hosted state management or on-premise deployment control.
• You're consolidating tooling across your engineering team.

Your consumer rights and pulumi's obligations in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to fair treatment, transparent billing, and clear cancellation processes. Digital services like Pulumi must allow you to cancel without unreasonable barriers.

What singapore law guarantees you

• The right to cancel within 14 calendar days if you have not yet used the service materially (applies to remote contracts).
• The right to accurate billing information and clear terms before payment.
• The right to request a refund if the service does not match its description or contains material faults.
• The right to escalate disputes to the Consumers Association of Singapore (CASE) if Pulumi refuses to cooperate.

Pulumi's stated "14-day money-back guarantee, no questions asked" actually exceeds Singapore's statutory minimum and gives you a strong refund lever. Stopee recommends screenshot your purchase confirmation and the guarantee terms before you cancel, so you have evidence if Pulumi disputes your request later.

Where to escalate if pulumi refuses

If Pulumi does not respond to your cancellation or refund request within 14 days, contact the Consumers Association of Singapore (CASE) at 6100 0315 or visit www.case.org.sg. CASE handles cross-border complaints and can pressure Pulumi to honour Singapore consumer law, even though Pulumi's headquarters is in Seattle, Washington.

How to cancel pulumi: step-by-step methods

You have two primary paths to cancel: through the Pulumi web console (the main method) or through your mobile app store if you subscribed via iOS or Android.

Cancel pulumi via the web console

This is the fastest and most transparent way to cancel a Pulumi subscription. You can cancel immediately and monitor your cancellation status in real time.

1. Open your web browser and navigate to app.pulumi.com.
2. Log in using the email address and password for the account that owns the subscription you want to cancel.
   • Pro tip: If you manage multiple Pulumi organisations, log out completely and log back in to ensure you're viewing the correct account's billing.
3. In the top navigation menu, click Organization (or your account name) and select Settings.
4. In the Settings sidebar, click Billing or Subscriptions (the exact label depends on your plan type).
   • Warning: Do not click Upgrade or Add Payment Method unless you want to renew.
5. Find your active subscription in the billing list and click the Cancel or Downgrade button next to it.
   • If no Cancel button appears, your subscription may already be cancelled or you may not have billing permissions. Scroll down to check the renewal date.
6. When prompted, select your cancellation reason (optional but helpful for Pulumi's product feedback).
   • Pro tip: Leave honest feedback about cost, feature gaps, or migration reasons. Pulumi may offer a discount to retain you.
7. Click Confirm Cancellation. Pulumi will display a confirmation message and send a cancellation email within 5 minutes.
8. Check your email (including spam) for the confirmation. Screenshot the confirmation email and your Pulumi billing page (showing "Cancelled" or no active plan) for your records.

Cancel pulumi subscriptions via the app store (iOS)

If you subscribed to Pulumi through Apple's App Store on an iPhone or iPad, Apple manages your subscription billing and cancellation independently.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon (bottom-right corner).
3. Tap Subscriptions.
4. Find Pulumi in the list of active subscriptions and tap it.
5. Tap Cancel Subscription or Edit Subscription and then Cancel.
   • Apple will show you a confirmation with the cancellation date and any remaining access period.
6. Alternatively, on an iPhone, go to Settings > [Your Name] > Subscriptions > Pulumi > Cancel Subscription.
7. Take a screenshot of the cancellation confirmation showing the cancellation date.

Cancel pulumi subscriptions via google play (Android)

If you subscribed through Google Play on an Android device, Google handles billing and refunds directly.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon (top-right corner).
3. Tap Payments and subscriptions > Subscriptions.
4. Find Pulumi and tap it.
5. Tap Cancel subscription.
6. Select a cancellation reason (optional) and tap Cancel subscription again to confirm.
7. Google Play will email you a confirmation. Screenshot this confirmation and your subscription list showing Pulumi as cancelled.

What happens to your data and access after cancellation

Cancelling Pulumi does not automatically delete your infrastructure state or project files. Understanding what persists and what disappears is essential to avoiding data loss.

Your access and feature limits post-cancellation

• Free-tier Individual accounts remain active indefinitely after cancellation (there is nothing to cancel on a free plan).
• Cancelled Team and Enterprise subscriptions revert to a read-only or limited-access state within 24 hours of cancellation.
• You cannot create new projects, deployments, or stacks after cancellation.
• You can view your existing stacks, export state files, and delete projects.
• Deployment minutes are frozen and no longer accrue.

Your infrastructure state and stacks

This is critical: Pulumi retains your infrastructure state files on its servers indefinitely after cancellation unless you explicitly delete or migrate them. If you switch platforms or want on-premise state management, you must export your stack state before it becomes inaccessible.

1. Before or immediately after cancelling, log into the Pulumi console.
2. Navigate to each stack you want to preserve.
3. Click the stack name, then click the Export Stack or Download State option (label varies by Pulumi version).
4. Save the state file (.json) to your local machine or cloud storage (AWS S3, Azure Blob, Google Cloud Storage).
5. If migrating to Terraform, use Pulumi's convert or migrate tools, or manually import your state into Terraform.
6. Once your state is safely exported, you may delete stacks or projects from Pulumi if you wish to remove them from your account.

Pro tip: Stopee recommends exporting your state file at least 7 days before your cancellation takes effect. If Pulumi's servers experience an outage or if your access is revoked unexpectedly, you will have a local backup.

Pulumi pricing and plan comparison

Understanding your current plan and what you are paying for helps you confirm you are cancelling the correct subscription and identifying any hidden renewal charges.

Pulumi plan pricing in SGD

Pulumi displays prices in USD on its website; the SGD amounts above are approximate conversions as of February 2026. Check www.pulumi.com/pricing for the latest rates and any seasonal promotions or discounts for annual billing.

Annual billing vs monthly

• Pulumi offers 10-15% discounts for annual subscriptions compared to monthly billing.
• If you have paid for an annual subscription and cancel mid-term, Pulumi's standard terms do not promise a pro-rata refund. You must request this via the 14-day money-back guarantee or escalate to CASE.
• Pro tip: When requesting a refund, cite the specific discount you lost by cancelling early. This strengthens your negotiating position.

Refunds: your 14-day money-back guarantee

Pulumi explicitly offers a 14-day money-back guarantee for paid subscriptions purchased directly from Pulumi's website, not through app stores. This guarantee exceeds Singapore statutory law and is your strongest refund lever.

Refund eligibility and process

• You are eligible for a refund if you cancel within 14 calendar days of your first payment to Pulumi.
• The 14 days runs from the date of your charge, not from when you first created your account.
• Pulumi states the guarantee is "no questions asked," meaning you do not need to justify your refund request.
• To request a refund, contact Pulumi support at support@pulumi.com with your order ID (from your Pulumi billing page or invoice) and request the 14-day guarantee refund.
• Pulumi typically processes refunds within 5-7 business days to your original payment method (credit card, debit card, or bank account).

Refunds for app store purchases

If you subscribed via the App Store or Google Play, Pulumi does not handle refunds directly. Apple and Google manage all refund requests and timelines.

• App Store refunds: Contact Apple at support.apple.com/contact or open a request in the App Store app under your subscription. Apple allows refunds for up to 90 days in some cases, though most are processed within 14 days.
• Google Play refunds: Open the Google Play app, tap your profile > Payments and subscriptions > Subscriptions > Pulumi > Report a problem. Google typically refunds within 48 hours if the app did not meet expectations.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but even careful users make preventable errors that delay access removal, leave recurring charges active, or cause data loss. Here are the traps Stopee sees most often.

Mistake 1: cancelling the wrong account or organisation

Pulumi allows one email address to be a member of multiple organisations and subscriptions. If you cancel the wrong one, your active subscription keeps billing you and your cancellation request goes unprocessed.

How to avoid it: Before cancelling, log out of Pulumi entirely. Log back in and verify the email address shown in the top-right corner. Click your account name and confirm the organisation you are cancelling is the one you intended. If you manage more than one, write down the organisation name or ID and cancel only that one.

Mistake 2: forgetting to export your stack state before access is revoked

Pulumi's post-cancellation access restrictions can activate within hours. If you forget to export your infrastructure state before cancellation takes effect, you may lose access to it permanently.

How to avoid it: Export and download your stack state file(s) on the same day you decide to cancel, not after. Stopee recommends you complete the export at least 3-5 days before your planned cancellation date to give yourself a safety window. Store the exported state file in at least two locations (local machine and cloud storage).

Mistake 3: assuming app store or google play subscription cancellation is permanent

Sometimes app store cancellations fail silently or reactivate due to expired payment method retries. You may think you have cancelled but charges continue.

How to avoid it: After cancelling via the App Store or Google Play, check your subscription status again 3-5 days later. Log back into the app store and confirm the subscription shows as "Cancelled" and no longer "Active" or "Expiring." Save a screenshot showing the cancellation date and status.

Mistake 4: not requesting your refund within 14 days

Pulumi's 14-day money-back guarantee is automatic only in some cases. If you do not explicitly request it and your cancellation falls outside the window, you may forfeit the refund.

How to avoid it: Send a formal refund request email to support@pulumi.com the day you cancel, even if you cancel online. Include your order ID, the date of your original charge, and a clear statement: "I am requesting a refund under Pulumi's 14-day money-back guarantee." This creates a paper trail and ensures your request is logged with a timestamp.

Mistake 5: ignoring renewal dates if you have an annual subscription

Annual subscriptions renew automatically on their anniversary date. If you cancel a monthly subscription but forget you also have an annual subscription, the annual one will charge and renew on its own schedule.

How to avoid it: Log into your Pulumi billing page and check the full list of subscriptions. Look for any with a "Renewal date" field. If you have both monthly and annual plans, cancel both. Screenshot your final billing page to prove no active subscriptions remain.

Your cancellation checklist

Use this checklist to ensure your Pulumi cancellation is complete and your data is safe.

• [ ] Log into Pulumi and identify which organisation or subscription you are cancelling.
• [ ] Export and download your infrastructure state file(s) to a local folder.
• [ ] Upload your state file(s) to a second location (AWS S3, Google Drive, GitHub) as a backup.
• [ ] Navigate to Billing or Subscriptions and click Cancel for your plan.
• [ ] Select your cancellation reason and confirm the cancellation.
• [ ] Take a screenshot of the cancellation confirmation page.
• [ ] Check your email (including spam folder) for the cancellation confirmation from Pulumi.
• [ ] Screenshot the confirmation email and save it.
• [ ] If you paid within 14 days and want a refund, email support@pulumi.com with your order ID.
• [ ] Save Pulumi's refund confirmation email and refund tracking number.
• [ ] Check your credit card or bank statement 5-10 days later to confirm the charge has stopped.
• [ ] Log into Pulumi 7 days after cancellation to confirm your subscription shows as cancelled and your access is revoked as expected.

How to contact pulumi if cancellation fails

If you have followed all the steps above and your subscription has not cancelled, or if Pulumi does not respond to your refund request within 14 days, escalate your complaint formally.

Pulumi customer support contacts

• Email support: support@pulumi.com (response time: 24-48 hours).
• Support portal: https://support.pulumi.com (self-service ticketing).
• Headquarters address: 601 Union Street, Suite 1415, Seattle, WA 98101, United States. (Official registered address for legal notices.)

Escalation path if pulumi does not respond

1. Send a formal email to support@pulumi.com with the subject line: "Urgent: Cancellation Request Not Processed - [Your Email] - [Date]."
2. Include all relevant details: your order ID, subscription ID, dates of your original payment and cancellation attempt, and a copy of your cancellation confirmation screenshot.
3. Allow 7 business days for a response.
4. If Pulumi does not respond within 7 days, file a complaint with the Consumers Association of Singapore (CASE). Visit www.case.org.sg or call 6100 0315. Provide CASE with all copies of your emails, screenshots, and order details.
5. CASE will formally contact Pulumi on your behalf and mediate the dispute. If Pulumi continues to refuse, you may pursue a small claims action in the Singapore District Court.

Pro tip: Stopee recommends keeping all correspondence in a dedicated folder on your computer or cloud drive. Include screenshots of your Pulumi account, billing pages, cancellation confirmations, and all emails to and from Pulumi or CASE. This evidence is invaluable if you need to escalate to court.

Final summary and next steps

Cancelling Pulumi is straightforward if you follow the correct method for your subscription type and plan ahead for data migration. You have three cancellation routes (web console, App Store, Google Play), a 14-day money-back guarantee that exceeds Singapore law, and legal recourse through CASE if Pulumi refuses to cooperate.

The most important action is exporting your infrastructure state file before your access is revoked. Once you have secured your data and cancelled your subscription online, your cancellation is complete. Monitor your credit card for 7-10 days to confirm charges have stopped, and save all confirmation emails for your records.

If you encounter any difficulties, Stopee recommends reaching out to Pulumi support immediately with your order ID and a clear request. Stopee has helped thousands of Singapore-based technology teams cancel their infrastructure platform subscriptions safely and recover unused fees. Whether you are switching to Terraform, consolidating tools, or trimming your cloud spend, cancelling Pulumi with confidence and protecting your data is entirely within your control.