Manage Retouch

How to cancel retouch and stop paying for photo editing you don't use

What retouch is and why you might want to cancel

Retouch is a mobile-first photo editing app available on iOS and Android that uses AI to remove unwanted objects, blur backgrounds, and apply quick corrections to your photos. The service operates on a subscription model with weekly, monthly, and annual plans priced in Singapore dollars (SGD). You access it through the App Store, Google Play, or the web platform, depending on where you signed up.

If you're here, you've likely realised the subscription charges don't align with how often you actually use it, or you've found a better alternative. Cancelling Retouch is straightforward once you know which platform you're on, and Stopee is here to walk you through every step without the confusion.

Why people cancel retouch

Most users cancel Retouch because the weekly or monthly charges add up faster than expected. Some discover free or cheaper alternatives. Others forget the subscription is active after downloading the app and trying it once. Whatever your reason, you deserve a cancellation process that's transparent and quick.

Your cancellation options depend on your platform

Retouch charges through three different systems: Apple's App Store (if you're on iOS), Google Play (if you're on Android), or directly through the Retouch web account. Each platform has its own cancellation method, and that's where most people get stuck. Stopee has helped thousands of consumers navigate this exact situation, and we'll show you exactly where to tap, click, and confirm.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing subscriptions, even digital ones. You have the right to accurate information about pricing, cancellation terms, and billing cycles before you subscribe.

What the law says about subscriptions

If Retouch fails to clearly disclose how to cancel before you sign up, or if they make cancellation deliberately difficult, you may have grounds to dispute charges. The Consumers Association of Singapore (CASE) can mediate disputes if Retouch refuses a legitimate refund request. Keep records of your purchase confirmation email and any proof that you attempted to cancel.

When you can claim a refund

Retouch's terms state that refunds are not provided once a subscription period has begun. However, if the service was not delivered (you couldn't access the app), or if you can prove the charges were unauthorised, you have stronger grounds. If Retouch refuses a reasonable refund request, contact CASE or dispute the charge with your bank or payment provider.

How to cancel retouch on iOS (App store)

If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel through your Apple Account settings, not by deleting the app.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or Apple ID at the top.
   • Select Subscriptions.
   • Find and tap Retouch (it may be listed as "Retouch - AI Face Editor" or similar).
2. Tap Cancel Subscription.
   • A confirmation screen will appear asking why you're cancelling (optional to answer).
   • Confirm cancellation by tapping the red or final confirmation button.
3. Look for the confirmation message stating your subscription has been cancelled.
   • Your access to Retouch's paid features will end at the close of your current billing period.
   • Do not delete the Retouch app; deleting it does not cancel the subscription and you'll still be charged.

Pro tip: Take a screenshot of the cancellation confirmation. If charges continue, you'll have proof you cancelled.

Warning: Many users delete the app thinking that stops the charges. It does not. Your subscription remains active until you cancel through Settings.

How to cancel retouch on android (Google play)

Android users must cancel through Google Play, not by uninstalling the app. The process is similar to iOS but uses your Google account.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your Profile icon (top right corner).
   • Select Payments and Subscriptions.
   • Tap Subscriptions.
2. Find Retouch in the list of active subscriptions.
   • Tap on it to open the subscription details.
   • Select Cancel Subscription.
3. Confirm the cancellation by tapping the final confirmation button.
   • Google Play will show you when your access ends (the end of the current billing period).
   • You will not be charged again after this date.

Pro tip: If you see a "Keep subscription" offer or discount popup, dismiss it unless you genuinely want to continue. Don't let a last-minute deal pressure you into staying.

Warning: Uninstalling the Retouch app from your phone will not cancel the subscription. You must use Google Play settings.

How to cancel retouch on the web or other platforms

If you signed up directly through Retouch's website or another platform, you'll cancel through your account settings on that same platform.

Web-based cancellation steps

1. Visit the Retouch website and log in to your account.
   • Enter your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link.
2. Navigate to Account Settings or Subscription Settings.
   • This is usually found in a menu (top right, profile icon, or hamburger menu).
   • Look for options like "Billing", "Subscriptions", "Plans", or "Account".
3. Find your active subscription and select Cancel or Downgrade.
   • Follow any confirmation prompts.
   • You may see retention offers; ignore these unless you want to stay.
4. Confirm the cancellation and save any confirmation email.
   • Your subscription will stop renewing at the end of the current billing cycle.

Pro tip: Before cancelling on the web, check your account for any remaining credits or prepaid balance. You may be able to use these before the subscription ends.

What happens after you cancel retouch

Cancelling Retouch stops future charges, but it doesn't instantly erase your account or delete your uploaded photos. Understanding what changes and what stays helps you avoid surprises.

Your access after cancellation

Once you cancel, you keep access to Retouch's paid features until the end of your current billing period. After that date, your account reverts to the free version (if one exists) or you lose access to premium tools. The app or web interface will no longer charge you.

Your cancellation is permanent unless you resubscribe. You won't be automatically re-enrolled, even if your payment method remains on file.

Data, photos, and account deletion

Cancelling your subscription does not delete your account or remove photos you've uploaded to Retouch. If you want to erase your data, you must request account deletion separately through account settings or contact Retouch support directly. This is important if you're concerned about privacy.

Stopee recommends checking the account deletion policy before you delete the app. Some services retain data for a period even after deletion, and you should understand Retouch's retention practices.

Will you get a refund from retouch

Retouch's cancellation policy does not guarantee refunds once a billing period has started. However, there are exceptions and workarounds depending on where and how you paid.

Retouch's official refund policy

Retouch's Terms of Service explicitly state that no refunds are issued after a subscription period begins. This is their standard position. If you cancel on the first day of your monthly cycle, you forfeit the remaining 29 days of access without compensation.

Exceptions and platform-specific refund rights

Apple and Google both offer refund windows. If you subscribed through the App Store, you can request a refund from Apple within 14 days of the charge. Contact Apple Support or use the iTunes Refund Request page. For Google Play, you have 48 hours from the initial purchase date to request a refund on a new subscription.

To request a refund from Apple:

• Visit reportaproblem.apple.com, sign in, and select the Retouch charge.
• Choose "I'd like to request a refund" and explain why (e.g., "I did not use the service").
• Submit and wait for Apple's response (usually within 24 to 48 hours).

To request a refund from Google Play:

• Open Google Play on your Android device, go to Account, then Order History.
• Find the Retouch charge, tap it, and select Request a Refund.
• Provide a reason and submit.

Pro tip: If the app failed to load, the service was buggy, or you genuinely didn't use it, mention this in your refund request. These reasons are more likely to be approved than "I changed my mind".

Warning: If you request a refund through Apple or Google, your subscription will be cancelled immediately. You'll lose access to Retouch at once, not at the end of the billing period.

Retouch pricing and subscription plans

Understanding what you're paying helps you decide whether cancellation is right for you. Below is a breakdown of Retouch subscription options available in Singapore.

Current subscription options

Prices may vary slightly depending on your payment method and any ongoing promotions. Always check the App Store, Google Play, or Retouch's website for the current rates before signing up.

If you're on a weekly plan at S$6.98 per week, that's roughly S$27.92 per month. Switching to the monthly plan (S$19.99 to S$29.99) might save you money depending on the exact price at the time of your purchase.

Common mistakes people make when cancelling retouch

Cancellation mistakes often leave people paying for months longer than intended. Let's address the most common errors so you don't fall into these traps.

Deleting the app instead of cancelling the subscription

This is the single most costly mistake. Deleting Retouch from your phone or uninstalling it does absolutely nothing to stop the charges. Your subscription remains active, hidden in your App Store or Google Play settings, and continues to bill you weekly or monthly. You only realise weeks later when you check your bank statement.

What to do instead: Always cancel through your subscription settings (Apple Settings or Google Play) before deleting the app. Only delete the app after you've confirmed cancellation in writing.

Not saving your cancellation confirmation

If you don't take a screenshot or keep the confirmation email, you have no proof you cancelled if charges continue. Disputes become harder to win without evidence.

What to do instead: Screenshot the cancellation confirmation screen and forward any confirmation emails to yourself. Keep these for at least three months.

Cancelling too late in the billing cycle

If you cancel on the last day of your monthly billing period, you've essentially paid for the full month even though you only used it for one day. The refund policy won't help you here.

What to do instead: Cancel as soon as you know you don't want to continue. The sooner you cancel, the sooner the charges stop at the end of the current cycle.

Forgetting to cancel a free trial before it converts to paid

Retouch often offers a 3 to 7-day free trial. If you don't cancel before the trial ends, you'll be charged automatically. Set a phone reminder two days before the trial ends.

What to do instead: Cancel the trial immediately after signing up, even if you're still using it. You'll keep access through the trial period, but the paid subscription won't start.

Checklist for cancelling retouch successfully

Use this checklist to ensure you've covered every step and won't be surprised by future charges.

• Identify which platform you used (App Store, Google Play, or web account).
• Log in to your subscription settings on that platform (not the Retouch app itself).
• Locate your active Retouch subscription.
• Tap or click Cancel Subscription and confirm the action.
• Look for a confirmation message stating the cancellation date.
• Take a screenshot of the confirmation.
• Forward any confirmation emails to yourself for your records.
• Wait for the final billing period to end; your account will stop charging automatically.
• If you see unexpected charges after the cancellation date, dispute them immediately with your bank or payment provider and reference your cancellation proof.
• Delete the Retouch app if you wish (this is now safe, since you've already cancelled).

How stopee helps you cancel subscriptions with confidence

Cancelling subscriptions shouldn't require a PhD in app navigation. Stopee exists because thousands of Singaporeans get stuck paying for services they don't use, often because the cancellation process is intentionally hidden or confusing. We've built Stopee to be your trusted guide through every cancellation, from photo editing apps like Retouch to streaming services, meal kits, and fitness memberships.

Stopee provides step-by-step instructions tailored to your platform, warns you about common traps, and reminds you of your consumer rights under Singapore law. We explain what happens after you cancel, whether you're entitled to a refund, and what to do if the company ignores your cancellation request.

If you've already tried to cancel Retouch but charges continued, Stopee shows you how to dispute them with your bank and escalate complaints to CASE if necessary. Our guides are written by consumer advocates who've helped thousands of Singaporeans stop paying for subscriptions they no longer want.

Visit Stopee.com today and explore cancellation guides for hundreds of services. Whether you're cancelling Retouch, a streaming platform, or a fitness app, Stopee has your back.

Final summary and next steps

Cancelling Retouch takes less than five minutes once you know where to look. The key is cancelling through your subscription settings (Apple Settings, Google Play, or the Retouch web account), not by deleting the app. You'll keep access until the end of your current billing period, after which charges stop permanently.

If Retouch continues to charge you after cancellation, request a refund from Apple or Google within their refund window (14 days for Apple, 48 hours for Google). If the company refuses to honour your cancellation, escalate to CASE or dispute the charge with your bank.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and understand their rights. Use our guides to cancel with confidence, and keep our contact information handy if you need to dispute charges later.

Ready to cancel? Go back to the section matching your platform (iOS, Android, or web), follow the steps, and take that screenshot. You've got this.