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Cancel Revisely: The Right Way
How to cancel revisely in singapore: your complete guide to subscription refunds and consumer rights
Understanding revisely and why you might want to cancel
Revisely is an AI-powered study platform designed to help students and educators create flashcards, prepare for exams, and summarise topics quickly. The service operates as both a web application and a mobile app available on the Singapore Apple App Store, making it accessible wherever you study.
Many students find value in Revisely's learning tools, but circumstances change. Your study focus may shift, you might find a better alternative, or the subscription simply no longer fits your routine. Understanding your cancellation options ensures you stop paying for a service you no longer use.
Who uses revisely
Revisely attracts secondary school students, university learners, and educators seeking efficient revision methods. The platform positions itself as a productivity tool for memorisation and exam readiness, appealing especially to those preparing for major assessments.
Why cancellation matters
If you've signed up and realised the service isn't meeting your needs, or if you've completed your exams and no longer require active study support, cancelling prevents ongoing charges to your bank account or payment method. In Singapore, your consumer rights protect you when services fail to deliver, and Stopee recognises that taking control of your subscriptions is essential to protecting your finances.
Revisely pricing in singapore
Before you decide to cancel, understanding what you're currently paying helps you evaluate whether a refund is appropriate and whether the service represented fair value.
Current subscription plans and rates
Revisely offers several subscription tiers through the Singapore App Store. These prices are in Singapore dollars (SGD) and represent the most current App Store listings.
| Plan | Price (SGD) | Billing cycle | Main features |
|---|---|---|---|
| Monthly plan | S$14.98 | Monthly | AI flashcards and basic study tools |
| Six-month plan | S$59.98 | Every 6 months | AI flashcards and study aids |
| Yearly premium plan | S$89.98 | Annual | Full premium features and priority support |
Where prices vary
The Revisely website displays pricing in USD and offers institutional packages for schools. The SGD rates shown above reflect App Store pricing specific to Singapore users. If you purchased through the web platform or via Google Play, your original receipt will show the exact amount charged to your payment method.
How to cancel revisely by platform
Your cancellation method depends on where and how you subscribed. Stopee recommends confirming your purchase location before you begin, as each platform has slightly different procedures.
Cancelling directly through the revisely website
If you subscribed via the official Revisely website, this is your most straightforward cancellation path.
- Log into your Revisely account using your registered email and password
- Visit the Revisely website and locate the login option
- Enter your credentials and authenticate
- Navigate to your account settings
- Look for a "Your Account" or "Settings" menu, typically in the upper right corner
- Select "Subscriptions" or "Billing" if visible
- Locate and click "Cancel Subscription"
- This option appears in your subscription management area
- Read any confirmation messages carefully before proceeding
- Confirm your cancellation request
- Revisely will ask you to verify this action-confirm to proceed
- Take a screenshot of the confirmation screen for your records
- Verify the cancellation took effect
- Return to your account settings and confirm the subscription no longer appears active
- Check your email for a cancellation confirmation from Revisely within 24 hours
Pro tip: Web cancellations stop future charges immediately according to Revisely's Help Center. However, some users report losing access to the service right away even if paid time remains on their account. Stopee recommends downloading or exporting any study materials you've created before you cancel.
Cancelling your app store subscription
If you subscribed through Apple's App Store, you must manage the subscription within your Apple ID settings rather than through the Revisely app itself.
- Open the Apple Settings app on your iPhone or iPad
- Tap your name at the top of the Settings menu
- Select "Subscriptions"
- Find Revisely in your active subscriptions list
- You will see all active subscriptions here
- Tap "Revisely" to open its subscription details
- Tap "Cancel Subscription" or "Edit Subscription"
- Apple will display your next billing date
- Select the cancellation option at the bottom of the screen
- Confirm you want to cancel
- Apple asks why you're cancelling-you can skip this or provide feedback
- Tap the final confirmation button
- Check for Apple's cancellation confirmation email
- Look in your inbox for a receipt titled "Subscription Cancelled"
- Keep this email as proof of cancellation
Warning: App Store subscriptions sometimes require you to cancel before your next billing date to avoid an additional charge. If you miss this window, you can request a refund through Apple directly within 14 days of the renewal charge.
Cancelling via google play
Android users who subscribed through Google Play follow a similar process within the Play Store app.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the upper right corner
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find Revisely under active subscriptions
- Browse the list of all your active subscriptions
- Tap the Revisely entry
- Select "Cancel subscription"
- Google Play displays your subscription status and next billing date
- Confirm the cancellation by tapping the final prompt
- Verify cancellation in your email
- Google sends a confirmation email to your registered Google account
- Check your inbox and spam folder
Pro tip: Stopee recommends cancelling well before your renewal date to ensure the cancellation processes in time. If Google Play charges you after you attempt to cancel, you have up to 48 hours to request a refund directly through the Play Store.
What happens to your account and data after cancellation
Cancelling your subscription doesn't automatically erase your account. Understanding what you retain and what you lose helps you prepare.
Your access and study materials
When you cancel, your subscription ends but your account remains. According to user reports, experiences vary: some users retain access to their flashcards and study materials after cancellation, while others lose access immediately. This inconsistency depends on your purchase platform and Revisely's discretion.
Pro tip: Before cancelling, export or download your flashcards and notes. Check your account settings for export options or screenshot important study materials so you don't lose work you've created.
Account data and personal information
Revisely retains your account and created content unless you request deletion. Your personal data remains on their servers according to standard data retention practices. If you want your account and data permanently deleted, contact Revisely support and request account termination in writing.
If you believe Revisely has handled your personal information improperly, you can escalate the issue to Singapore's Personal Data Protection Commission (PDPC), which oversees data protection compliance in Singapore.
Refund eligibility and how to request your money back
Understanding your refund rights before you cancel ensures you claim any money you're entitled to.
Official revisely refund policy
Revisely's Terms of Use state that subscriptions are generally non-refundable. However, the company reserves the right to grant refunds at its discretion or where law requires. This means you should always ask-you may qualify for a refund even if the standard policy appears to deny it.
For App Store and Google Play purchases, Apple and Google enforce their own refund rules separately from Revisely's policy. These platform refunds are often more consumer-friendly than Revisely's direct terms.
Special refund programs and guarantees
Some documentation indicates Revisely offers a 14-day money-back guarantee for new subscriptions. If you signed up recently and are unsatisfied, you may qualify for a refund within this window. The stated refund processing time is 5 to 10 business days once approved.
To request a refund, gather your proof of purchase (receipt, screenshot, email confirmation), contact Revisely support through their Help Center, and explain why you believe a refund is warranted. Be specific: if the service failed to work as advertised, if you experienced technical issues, or if you cancelled within the money-back period, state these reasons clearly.
Refunds through payment platforms
If Revisely refuses your refund request, you can file a dispute or chargeback through your bank or payment provider. Stopee advises keeping all emails and screenshots of your cancellation and refund requests before escalating to your bank. Most banks in Singapore allow cardholders to dispute charges within 90 days of the transaction.
Your consumer rights in singapore
Singapore law provides protections when subscription services fail to deliver as promised. Stopee emphasises knowing these rights so you can advocate for yourself effectively.
Consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act protects consumers against unfair trading practices. If Revisely advertises a service it does not deliver, charges you after cancellation, or includes unfairly restrictive terms, you may have grounds to challenge the company and demand a refund.
"No refund" clauses can be challenged under this Act if they are deemed unfair in the circumstances. For example, if you paid for a year-long subscription but the service became unavailable after one month, a blanket refusal to refund would likely be unfair.
Escalation options
If Revisely doesn't resolve your complaint, you can escalate to the Consumers Association of Singapore (CASE), which provides mediation and advice at no cost. CASE can help you file a formal complaint and pressure the merchant to settle disputes fairly.
Pro tip: Always contact the merchant first and give them a reasonable window to respond (typically 14 days) before escalating to CASE. Document all communications in writing via email so you have evidence of your attempts to resolve the issue.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but small oversights can leave you paying longer than necessary or unable to prove you cancelled.
Not confirming cancellation immediately
Many users assume they've cancelled successfully without checking their account settings or email inbox for confirmation. Revisely and app platforms send confirmation emails; if you don't receive one within 24 hours, your cancellation may not have processed.
Action: Log back into your account within 24 hours and verify that your subscription no longer appears active. If it still shows as active, attempt to cancel again or contact support.
Confusing the app with the web account
If you subscribed through the App Store but try to cancel through the Revisely website, your cancellation won't work. Stopee reminds you that app subscriptions must be cancelled in the app platform's settings, not the service's website.
Cancelling too close to your billing date
App platforms sometimes process renewal charges before your cancellation takes effect. If your next billing date is within 24 hours, you may be charged despite cancelling. Request a refund immediately if this happens to you.
Deleting the app without cancelling the subscription
Removing the Revisely app from your phone does not cancel your subscription. You must actively cancel through your account settings or payment platform, or charges will continue indefinitely.
Your pre-cancellation checklist
Before you submit a cancellation request, work through this checklist to ensure you're fully prepared.
| Task | Why it matters | Status |
|---|---|---|
| Find your original receipt or confirmation email | Proof of purchase for refund requests | ⬜ |
| Check your next billing date | Avoid charges by cancelling beforehand | ⬜ |
| Export or download your flashcards and notes | Preserve your study materials after cancellation | ⬜ |
| Determine whether you purchased via web, App Store, or Google Play | Ensures you cancel on the correct platform | ⬜ |
| Take screenshots of your subscription status before cancelling | Evidence of active subscription for refund disputes | ⬜ |
| Plan your refund request (gather reasons and dates) | Strengthens your case if you need to escalate | ⬜ |
Summary and next steps
Cancelling Revisely takes just a few minutes once you know your subscription platform. Whether you subscribed through the website, Apple App Store, or Google Play, the process is straightforward: locate your subscription settings, confirm the cancellation, and verify it went through.
Your next step depends on your situation. If you're owed a refund, contact Revisely support with your receipt and cancellation details within 14 days. If the company refuses, escalate to your bank or to CASE. If you believe the service failed to deliver as promised, cite the Consumer Protection (Fair Trading) Act in your correspondence.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they didn't know they were entitled to. By understanding your rights and following these clear steps, you take control of your finances and stop paying for services that no longer serve your needs. Your wallet-and your peace of mind-will thank you.
Contact information for revisely
If you need to reach Revisely directly regarding your cancellation or refund request, use their official support channels.
Registered business address
Revisely Pte. Ltd. operates as a registered Singapore company. For formal complaints or escalation, you may reference their registration with the Accounting and Corporate Regulatory Authority (ACRA). Contact Revisely through their Help Center or support email listed on their website to initiate your cancellation or refund request.
Document all correspondence and keep copies of your cancellation confirmation and any refund communications. If you encounter difficulties, Stopee's guides provide step-by-step support, and organisations like CASE and the PDPC are available to protect your consumer rights in Singapore.