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Cancel Scispace: The Right Way
How to cancel scispace and reclaim your research budget in singapore
What is scispace and why researchers use it
Scispace is a subscription-based software platform built for researchers who need to accelerate literature discovery and academic collaboration. The platform uses artificial intelligence to summarize research papers, assist with literature reviews, and help you manage references and notes in one place. If you are using it for coursework, a research project, or professional academic work, Scispace can streamline your workflow-but it's not right for everyone, and cancelling is straightforward once you know where to look.
Core features and what you get
Scispace offers tiered subscription plans with varying levels of access. The Basic plan is free forever and includes limited features. Paid tiers unlock unlimited AI-powered paper summaries, advanced literature review tools, and collaboration features for teams. The platform works across web browsers and mobile apps (iOS and Android), which means you may have subscribed through different channels-and that affects how you cancel.
Who should consider cancelling
You might cancel if your research project has ended, your institution provides free access through a library subscription, or you have found a cheaper alternative. You may also cancel if you accidentally upgraded to a paid plan or if the feature set no longer matches your needs. Whatever your reason, Stopee is here to guide you through every step.
Scispace subscription plans and pricing in singapore
Understanding your current plan and what you are paying helps you decide whether to cancel or downgrade.
Current pricing tiers
| Plan | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Basic | S$0.00 | Forever free | Limited AI features, no team collaboration |
| Premium (monthly) | ≈ S$27.00 | Monthly | Unlimited AI summaries, pay-as-you-go credits |
| Premium (annual) | ≈ S$16.20 | Annual | Best value per month, unlimited features |
| Premium annual (with SCI30 coupon) | ≈ S$11.34 | Annual | Discounted annual with promotional code |
| Advanced (monthly) | ≈ S$121.50 | Monthly | Deep Review model, high-volume research, priority support |
| Advanced (annual) | ≈ S$94.50 | Annual | Best value for power users, priority support included |
Where you might have subscribed
The price you pay and how you cancel depends on where you signed up. You may have subscribed directly through the Scispace website, through the Apple App Store on your iPhone or iPad, through Google Play on an Android device, or through your institution's library portal. Each channel has its own cancellation process, and Stopee will walk you through each one.
Why cancelling scispace can improve your financial wellness
Subscription fatigue is real, especially for researchers managing multiple tools and licenses.
When you should cancel rather than downgrade
If you are no longer conducting active research, a paid Scispace subscription is money you can redirect elsewhere. Even the monthly Premium plan at S$27.00 adds up to S$324 per year. If you only use Scispace occasionally or if your institution offers free access, cancelling makes financial sense. Downgrading to the free Basic plan is an alternative if you want to keep occasional access without paying.
Refund potential and timing
Scispace does not publish a global 14-day refund guarantee. However, some users report successful refunds for accidental purchases or upgrades when they request cancellation immediately after being charged. The sooner you act, the stronger your case. If you subscribed through the Apple App Store or Google Play, those platforms have their own refund windows (typically 14-48 hours for Apple, 48 hours for Google Play). Stopee recommends requesting your refund as soon as you realize the charge was a mistake.
How to cancel scispace step by step
Your cancellation method depends on which app store or platform you used to subscribe. Follow the correct steps for your purchase channel to avoid leaving a subscription running.
Cancel via google play (Android devices)
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and select Scispace from the list.
- Tap Cancel subscription at the bottom of the screen.
- Follow the prompts and confirm your cancellation.
- Pro tip: Google Play will ask if you want to provide feedback on why you are cancelling. This is optional, but your feedback helps improve the service.
- Warning: Scispace cannot cancel Google Play subscriptions on your behalf, so you must complete this process yourself through the Play app.
- Check your email for a confirmation. Google Play usually sends a cancellation confirmation within hours.
Cancel via apple app store (iOS devices)
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- Select Subscriptions.
- Find Scispace in the active subscriptions list.
- Tap Cancel subscription.
- Confirm your cancellation by tapping Confirm.
- Pro tip: Apple will often offer a discount to keep you subscribed. Decline this unless you genuinely want to stay.
- Warning: Like Google Play, Apple will not let Scispace cancel on your behalf. You control this process through iOS Settings.
- Look for an email confirmation from Apple. This usually arrives within minutes.
Cancel a web-based scispace subscription
- Log into your Scispace account at the main website.
- Navigate to Account Settings or Billing (exact naming varies, but look for account or profile management).
- Find the Subscriptions or Plans section.
- Locate your active subscription and select Cancel or Manage.
- Pro tip: If the website interface is unclear, look for a Help or Support link to find exact navigation steps.
- If cancellation is not available online, send a formal written cancellation request to Scispace support via email.
- Include your full name, email address, and the subscription plan you wish to cancel.
- Request cancellation before your next renewal date to avoid another charge.
- Warning: Email-based cancellations can be slow. Send your request at least 7-10 days before renewal to ensure it is processed in time.
- Keep a copy of your cancellation request and any confirmation email for your records.
What happens after you cancel scispace
Cancellation does not mean instant loss of access-understanding the timeline protects you from surprises.
Access during and after your billing period
When you cancel, you typically retain full access to Scispace until the end of your current billing period. If you are on a monthly plan and cancel mid-month, you keep access until that month ends. If you are on an annual plan and cancel in month three, you keep access through the end of that year. After your billing period expires, your account reverts to the free Basic plan, and you lose premium features.
Your account and personal data
Cancellation stops future billing but does not automatically delete your account or research data. Your notes, saved papers, and collaboration history remain in Scispace unless you request deletion. If you want to delete your account and all associated data, contact Scispace support separately-cancellation of a subscription is not the same as account deletion. Stopee advises checking Scispace's data retention policy or asking support directly about permanent deletion options.
Refund timelines and what to expect
If your cancellation qualifies for a refund, the timeline depends on your payment method. App Store refunds (Apple or Google) typically process within 5-10 business days. Direct card payments to Scispace may take 3-5 business days to appear as a credit. If you do not see a refund within 14 days, contact your bank or the relevant app store to escalate the issue.
Will you get a refund for cancelling scispace
Refund eligibility is not guaranteed and depends on when you cancel, how much you have used the service, and where you subscribed.
Scispace's refund policy explained
Scispace does not publish a blanket 14-day refund guarantee. However, the company sometimes honors refunds in specific situations. If you cancelled within 24 hours of your initial purchase and used fewer than 300 credits, some users report receiving full refunds. If you upgraded by mistake and caught the error within hours, Scispace support may refund the difference. Renewals are almost never refundable-once your subscription has already renewed, that charge is locked in.
When you have the strongest refund case
Your refund request is most likely to succeed if you cancel immediately after accidental signup, request the refund within 24-48 hours, and clearly explain the mistake. Keep all confirmation emails and screenshots. If Scispace refuses your refund request and you subscribed through an app store, escalate to Apple or Google directly-they sometimes reverse charges even when the vendor refuses. Stopee has helped thousands of consumers recover wrongful charges by escalating through the right channels.
Refunds through app stores vs. direct payments
If you subscribed through Apple App Store, request your refund through the App Store's Purchase History and Report a Problem feature. Apple reviews refund requests quickly and grants them more often than app developers do. Google Play has a similar process through the Play app under Purchases. If you paid Scispace directly via credit card or bank transfer, contact Scispace support first, then escalate to your bank if they refuse.
Your consumer rights in singapore and refund protections
Singapore's Consumer Protection (Fair Trading) Act gives you legal recourse if a subscription service is unfair or misleading.
What singapore consumer law covers
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel subscriptions if Scispace was sold to you unfairly or if the service does not match its description. If Scispace falsely advertised features, deleted your data without consent, or made cancellation deliberately difficult, you can file a complaint with the Consumers Association of Singapore (CASE). You do not have an automatic cooling-off period for digital services, but you do have legal grounds to dispute unfair practices.
When to escalate to consumer authorities
If Scispace refuses to cancel your account or refund your money, and you believe the service was sold to you unfairly, escalate to CASE. Visit case.org.sg or call the CASE hotline. You will need to provide your subscription details, billing records, and evidence of your cancellation request. CASE can pressure the company to refund you or issue a formal mediation. Stopee recommends gathering all email correspondence and screenshots before escalating-this evidence strengthens your case.
Common mistakes that delay or block cancellation
Cancelling a subscription should be simple, but small errors can leave your account active and your card charged.
Mistakes to avoid
- Cancelling through the wrong channel: If you subscribed via Apple App Store, cancelling directly through Scispace's website will not work. You must cancel through iOS Settings. This is the most common error, and it leaves your subscription active.
- Not confirming the cancellation: Do not assume your request is processed. Always wait for an email confirmation. If you do not receive one within 24 hours, follow up with support or check the app store's subscription list to verify cancellation.
- Cancelling too close to renewal: If you cancel one day before your annual renewal, the charge may still go through. Cancel at least 7-10 days in advance to guarantee you stop the next charge.
- Forgetting about team or shared accounts: If you subscribed to a Teams plan and other users are on your account, cancelling may affect them. Coordinate with your team and consider downgrading instead of full cancellation.
- Assuming cancellation deletes your data: Many users cancel expecting their research notes to disappear. Scispace keeps your data even after cancellation. If privacy is a concern, request account deletion separately.
How to verify your cancellation succeeded
After you submit a cancellation request, take these steps to confirm it worked. First, check your email for a cancellation confirmation from the app store or Scispace. Second, log back into your account and verify that the subscription label says "Cancelled" or "Active until [date]." Third, check your billing records to ensure no new charges appear after your final billing period. If you see a charge after the confirmed cancellation date, contact your bank or the app store immediately-you may have a billing error to dispute.
Checklist for cancelling scispace safely
Use this checklist to ensure you cancel correctly and avoid missed steps.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed | ☐ | Apple App Store, Google Play, or Scispace website? |
| Back up important research data | ☐ | Export your notes, papers, and collaboration history before cancelling |
| Cancel through the correct channel | ☐ | Use the specific steps for your subscription source |
| Verify the confirmation email | ☐ | Check your email within 24 hours; follow up if nothing arrives |
| Request refund if eligible | ☐ | Act within 24-48 hours of accidental charges |
| Monitor your next billing cycle | ☐ | Ensure no charge appears on your credit card statement |
Final steps and support when cancelling fails
If you have followed every step and Scispace still will not cancel your subscription, do not give up-escalation pathways exist.
When direct cancellation does not work
Some users report that the Scispace website does not display a cancellation option, or support ignores their email requests. If this happens, your next move depends on your subscription source. If you subscribed through an app store, the app store itself is your fallback-Apple and Google will cancel subscriptions on your behalf if the developer does not cooperate. If you subscribed directly through Scispace, request cancellation via email to support, wait 5 business days, then contact your credit card issuer or bank to dispute the charge. Many banks will reverse subscription charges if you demonstrate that you requested cancellation and the vendor refused.
Using stopee to navigate complex cancellations
If you are facing unusual resistance from Scispace, Stopee can help you document your case and find the right escalation path. Stopee has helped thousands of consumers cancel trapped subscriptions by identifying the correct leverage points-whether that is an app store appeal, a chargeback, or a complaint to a consumer protection authority. Visit Stopee online to explore your options and connect with consumer advocates who specialize in subscription disputes. Stopee empowers you to take control of your account and your money.
Contact information for scispace support and escalation
Scispace's registered address is 500 Yale Ave N, Seattle, Washington 98109, United States. For immediate support, contact Scispace through their website support portal or help centre. If you need to escalate a complaint in Singapore, file a report with the Consumers Association of Singapore (CASE) at case.org.sg or call the CASE hotline. Include your subscription details, copies of all cancellation requests, and any refusal emails from Scispace.
Moving forward after cancellation
Once your Scispace subscription is cancelled, consider these next steps. If you still need research tools, explore free alternatives like Google Scholar, ResearchGate, or your institution's library database access. If you plan to use paid research software again, compare options carefully and set a calendar reminder to review your subscriptions quarterly. Most importantly, save your confirmation of cancellation-you may need it to dispute a charge or file a claim later. Stopee believes that informed consumers make better financial decisions, and that includes knowing when and how to cancel services that no longer serve you.