Manage Shapr3D

How to cancel Shapr3D in singapore: your step-by-step guide and consumer rights

What is Shapr3D and why you might want to cancel

Shapr3D is a cloud-based 3D CAD application designed for product designers, engineers and hobbyists who want professional-grade modelling tools on their iPad or Mac. The app combines intuitive sketching with advanced manufacturing export capabilities, making it popular in creative industries across Asia and beyond.

You might be considering cancellation if you've finished a project, found a more affordable alternative, or realised the subscription doesn't fit your workflow. Whatever your reason, Stopee is here to guide you through the process with clarity and confidence.

Key features you'll lose access to

Shapr3D's Pro and Business plans offer unlimited projects, professional export formats (including DWG and DXF for CAD software), technical 2D drawing support, and cross-platform syncing between iPad and Mac. The Free tier is limited to basic sketching and a project cap. When you cancel, you'll retain access to these features until your current billing period ends, but automatic renewal stops immediately.

Common reasons for cancellation

You might cancel because your project deadline has passed, you've switched to Fusion 360 or another CAD tool, the monthly fee no longer justifies your usage, or you prefer one-time purchase software over subscriptions. Stopee has helped thousands of consumers navigate these decisions with informed, guilt-free choices.

Your consumer rights in singapore under the consumer protection act

The 14-day cooling-off period

Singapore's Consumer Protection (Fair Trading) Act gives you the right to cancel most digital subscriptions within 14 calendar days of purchase and receive a refund for any unused portion. Shapr3D's Terms and Conditions explicitly acknowledge this right, stating that consumers may cancel within 14 days and be refunded for unused services. This protection applies whether you buy directly from Shapr3D's website or through app stores, though the cancellation process differs by platform.

Pro tip: Count your 14 days from the date you received your first charge, not from the date you downloaded the app. Keep your receipt email as proof of purchase.

Unfair contract terms and automatic renewal rules

The Consumer Protection Act also protects you from unfair contract terms and prohibits misleading claims. If Shapr3D failed to clearly disclose automatic renewal terms, charges you without consent, or makes cancellation deliberately difficult, you have grounds to escalate to the Consumers Association of Singapore (CASE). Many subscription services hide cancellation options in settings menus or require phone calls to a support line that's never available; Stopee's approach is to identify these dark patterns and help you navigate them.

Escalation: when to contact CASE

If you cancel within 14 days and Shapr3D refuses to refund you, or if you believe the company has broken consumer protection rules, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 1800-6225-6363. CASE is Singapore's official consumer watchdog and can mediate disputes at no cost to you.

Cancellation methods: which platform did you subscribe on

Cancel via Shapr3D's website

If you subscribed directly through Shapr3D's website (paying in USD or SGD), cancelling through your account dashboard is the fastest route. This method gives you the most control and the clearest cancellation confirmation.

1. Open your web browser and go to the Shapr3D web app (app.shapr3d.com or shapr3d.com).
2. Log in using your registered email and password.
3. Click your profile icon or avatar in the top-right corner.
4. Select "Settings" from the dropdown menu.
5. Navigate to the "Subscription" or "Billing" section.
6. Click "Manage" or "Manage subscription".
7. Select "Cancel subscription" and confirm your cancellation.
   • Shapr3D will ask you why you're cancelling; this feedback helps the company improve, but is optional.
   • You'll receive an on-screen confirmation and a follow-up email within minutes.
8. Your subscription will remain active until the end of your current billing cycle (monthly or annual), then stop renewing.

Warning: Cancelling your account is different from cancelling your subscription. Cancelling your account deletes all your projects and data permanently. Cancel your subscription only; do not delete your account unless you want to lose all your work.

Cancel via apple app store (iOS)

If you subscribed to Shapr3D through the Apple App Store on your iPhone or iPad, Apple processes your cancellation and refunds, not Shapr3D directly. This separation is intentional under Apple's subscription rules, so you must cancel through Apple's system.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner (circular account avatar).
3. Select "Subscriptions" from the menu.
4. Find "Shapr3D" in your active subscriptions list.
5. Tap "Shapr3D".
6. Select "Cancel Subscription" (or "Cancel Free Trial" if you're still in a trial period).
   • Apple will ask you to confirm and may offer a discounted renewal to keep you subscribed; ignore these prompts if you want to cancel.
   • You'll see a confirmation screen showing your access ends on a specific date.
7. Check your email for Apple's confirmation of cancellation.

Pro tip: Apple's cancellation confirmation arrives from "noreply@email.apple.com". Save this email for your refund request if you cancel within 14 days.

Cancel via google play store (Android)

Shapr3D's official help documentation does not provide step-by-step Google Play cancellation instructions, but the process is similar to Apple's. Google Play handles all billing and refunds for subscriptions purchased through the Play Store.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Choose "Subscriptions".
5. Find "Shapr3D" in your list.
6. Tap "Shapr3D" and then "Cancel subscription".
   • Google may ask you to rate your cancellation reason; you can skip this.
   • Your subscription will stop renewing at the next billing date.
7. Google will send a cancellation confirmation to your registered Gmail address.

Warning: Always cancel through the exact platform where you subscribed. If you paid via Apple App Store but try to cancel through Google Play, your subscription will remain active and you'll continue to be charged by Apple. Stopee recommends checking your last receipt to confirm which platform was charged.

What happens immediately after you cancel

Your access timeline and active features

Cancelling Shapr3D does not mean you lose access immediately. Your subscription remains active until the end of your paid billing period, whether that's the last day of your monthly cycle or the anniversary date of an annual subscription. You keep full access to Pro or Business features (unlimited projects, exports, 2D drawings) for the remaining time you've already paid for.

If you paid for 12 months and cancel after two months, you still have 10 months of paid access remaining. This grace period gives you time to export your projects or adjust your workflow.

Automatic renewal stops

Cancelling immediately stops automatic renewal. On your subscription end date, Shapr3D will not charge you again. If you do nothing and your cancellation sticks, you'll move to the Free tier with its limited functionality (smaller project limits, basic export only).

Your projects and files remain yours

Your created projects, sketches, and any files you've exported from Shapr3D remain in your account and on your device after cancellation. Downloaded or exported files (DWG, DXF, STEP, PDF) are stored locally and yours to keep forever. You can continue to view your projects in Shapr3D while you're still in your paid period, and anything exported before cancellation is safely yours.

Pro tip: Before your final billing date arrives, export any projects you might want to revisit. Use export formats that other CAD tools can read, such as STEP or DXF, to ensure portability.

Refund eligibility and how to claim your money back

Website purchases (direct Shapr3D billing)

If you purchased your Shapr3D subscription directly from shapr3d.com within the past 14 days, you are eligible for a refund under Singapore's Consumer Protection Act and Shapr3D's own terms. The company must refund any unused portion of your subscription.

1. Log into your Shapr3D account on the web.
2. Navigate to Settings > Subscription > Manage.
3. Look for a "Request a refund" link or button, or note your subscription ID.
4. If no refund button appears, contact Shapr3D support at support@shapr3d.com with:
   • Your order number (found in your confirmation email).
   • Your subscription start and end dates.
   • A clear request for a refund within 14 days of purchase.
   • Proof of purchase (the receipt email).
5. Shapr3D typically responds within 3-5 business days. If approved, the refund goes back to your original payment method (credit card, PayPal, etc.) within 7-10 days.

Pro tip: Include "Refund request - 14-day cooling off period" in your email subject line. This signals that you're invoking a legal right, not asking for a favour, and companies respond faster to formal requests. Stopee has seen refund approval rates jump significantly when consumers cite consumer protection law directly.

Apple app store purchases (iOS)

Apple, not Shapr3D, processes refunds for App Store subscriptions. Shapr3D cannot issue these refunds directly. If you subscribed through Apple and want your money back within 14 days, you must request it from Apple using their "Report a Problem" system.

1. Visit reportaproblem.apple.com on your web browser.
2. Log in using your Apple ID.
3. Find the Shapr3D subscription charge in your purchase history.
4. Click "Report a problem" next to that charge.
5. Select "I'd like a refund for this purchase".
6. Choose your reason: "The app or subscription doesn't work as described" is safest, though "I didn't authorise this charge" also works if applicable.
   • Explain briefly: "I cancelled within 14 days and am entitled to a refund under consumer law."
7. Submit your request.
8. Apple emails you a decision within 48 hours. Approved refunds appear in your iTunes account as credit or return to your card within 5-10 days.

Warning: If Apple denies your refund and you cancelled within 14 days, you can escalate to Singapore's CASE. Provide Apple's denial email and your cancellation proof, and CASE will mediate on your behalf.

Google play purchases (Android)

Google Play's refund process mirrors Apple's. You have 14 days from purchase to request a refund through Google Play.

1. Go to play.google.com/store on your web browser.
2. Log in with your Google account.
3. Click "Manage my Google Play account" (or navigate to "Subscriptions").
4. Find the Shapr3D charge and click "Report a problem".
5. Select "I want a refund" or "I don't want to be charged anymore".
6. Google will process your request immediately or within 48 hours and email you confirmation.

Shapr3D pricing plans in singapore (SGD)

Pricing comparison by plan and platform

Pricing varies slightly between web and app store purchases due to payment processor fees. The annual plan (S$330) saves you approximately S$150 compared to paying monthly (S$40 × 12 = S$480), making it better value if you plan long-term use.

Common cancellation mistakes and how to avoid them

The emotional reality of subscription guilt

Cancelling a subscription often feels like failure-you're "giving up" on a tool or admitting you wasted money. This feeling is completely normal, but it's also a trap that keeps you paying for services you don't use. Stopee's mission is to remind you that cancelling is an act of financial empowerment, not defeat.

Mistake 1: cancelling your account instead of your subscription

Shapr3D's account deletion option is buried in Settings and is permanent. If you click "Delete account" instead of "Cancel subscription," your entire project history, sketches, and file exports disappear forever. You cannot recover them. Always select "Cancel subscription," not "Delete account".

Mistake 2: assuming app store cancellation cancels your direct website subscription

You might have two separate subscriptions running simultaneously: one through Apple App Store and one through Shapr3D's website, both charged to different payment methods. Cancelling one does not cancel the other. Check all three possible sources (website, Apple App Store, Google Play) before assuming you're fully unsubscribed. Stopee recommends logging into your Shapr3D web account and checking your active subscription status directly.

Mistake 3: not requesting a refund within the 14-day window

Many consumers cancel their subscription but forget to request their refund. After 14 days, your refund eligibility expires under consumer law, and Shapr3D is under no obligation to refund you. If you cancel on day 10, immediately submit your refund request the same day. Do not wait.

Mistake 4: missing the cancellation confirmation email

After you click "Cancel," Shapr3D sends a confirmation email. This email is your proof of cancellation and is essential if you need to dispute a charge later or escalate to CASE. Check your spam folder immediately after cancelling and move the confirmation to a folder you'll remember. Stopee advises taking a screenshot of the cancellation confirmation as well.

Cancellation checklist: before and after you cancel

Before you cancel

• Confirm which platform you subscribed through (website, App Store, or Google Play) by checking your most recent receipt email.
• Calculate your refund eligibility: are you within 14 days of purchase? Check your order date.
• Export any projects or files you want to keep in a portable format (STEP, DXF, PDF).
• Note your subscription end date (the last day you have paid access).
• Take a screenshot of your current subscription status in case of disputes.

After you cancel

• Save your cancellation confirmation email in a dedicated folder.
• If eligible for a refund (within 14 days), submit your refund request immediately through the correct channel (Shapr3D support email or Apple/Google Play report system).
• Monitor your credit card or PayPal account for refund processing (5-10 business days typical).
• Log back into your Shapr3D account after 3 days to confirm cancellation was processed and no renewal occurred.
• If Shapr3D charges you again after cancellation, contact your bank to dispute the charge and escalate to CASE.

Contact information and consumer escalation

Shapr3D support and billing contact

Shapr3D UK Limited operates the Shapr3D application but maintains no publicly listed office address in Singapore. To contact the company about cancellations or refunds, use their official support channel:

• Support email: support@shapr3d.com
• Web app: app.shapr3d.com or shapr3d.com
• Terms and Conditions: https://www.shapr3d.com/terms-and-conditions (contains your refund rights under 14-day cooling-off period)

Response time is typically 3-5 business days. If Shapr3D does not respond to your cancellation or refund request within 7 days, escalate immediately to CASE.

Consumers association of singapore (CASE)

If Shapr3D refuses your cancellation, denies your refund, or fails to respond, lodge a complaint with CASE:

• Website: www.case.org.sg
• Hotline: 1800-6225-6363 (Monday-Friday, 9am-5pm SGT)
• Email: case@case.org.sg

CASE will mediate your dispute at no cost and has successfully resolved thousands of subscription disputes. Provide them with your cancellation confirmation, receipt, and any refusal emails from Shapr3D.

Key takeaways and your next step

Cancelling Shapr3D is straightforward once you know where you subscribed and which refund rules apply to you. You have clear legal protections under Singapore's Consumer Protection Act, a 14-day refund window, and a escalation path through CASE if Shapr3D refuses to cooperate. Most cancellations take fewer than five minutes, and your access remains active until your current billing period ends.

The hardest part isn't the process-it's deciding to reclaim your money and your peace of mind. Stopee has helped thousands of consumers navigate subscription cancellations with confidence and without shame. Your decision to cancel is valid, and you deserve a company that makes cancellation as easy as signing up.

Use this guide as your step-by-step reference, follow the checklist above, and don't hesitate to escalate to CASE if you meet any resistance. You are in control. Stopee is here to support your journey toward smarter subscription choices.