Manage Sibelius

How to cancel sibelius in singapore and claim your refund

What sibelius is and why you might cancel

Sibelius is professional music notation and composition software made by Avid, used by composers, arrangers, educators and hobbyists across Singapore to create, edit and share musical scores. The software syncs with your MyAvid account and offers both desktop and mobile app experiences with cloud-enabled features.

You might consider cancelling Sibelius if you no longer compose regularly, have found an alternative tool that suits your workflow better, or discover the subscription cost no longer fits your budget. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you understand your refund rights under Singapore law.

Subscription models and pricing in SGD

Sibelius is available through multiple purchase channels in Singapore, each with different cancellation policies and refund windows. Understanding where you bought your subscription is the first step toward a smooth cancellation.

Your consumer rights in singapore

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which gives you specific rights when purchasing digital services like Sibelius.

What singapore law protects you

The Consumer Protection (Fair Trading) Act requires that goods and services are of merchantable quality, fit for purpose, and supplied with honest and fair dealing. If Sibelius fails to perform as advertised or you discover stability issues with the mobile app, you may have grounds to request a cancellation and refund even outside the standard 14-day window.

You also have the right to clear information about subscription terms, cancellation methods and refund policies before purchase. If Avid's terms were unclear or hidden, you can escalate your complaint to the Consumers Association of Singapore (CASE) for mediation.

When to escalate to CASE

If Avid refuses to refund your subscription after you cancel, or if you believe the software did not meet the quality standards implied in its marketing, contact the Consumers Association of Singapore (CASE). CASE offers free mediation and can investigate unfair trading practices. Visit case.org.sg or call 6100 0315 for support.

How to cancel sibelius by purchase channel

Cancellation steps vary depending on where you bought your Sibelius subscription. Follow the method that matches your purchase channel to avoid missing your refund window.

Cancel if you bought through the MyAvid web store

Cancellations made directly through Avid's MyAvid account offer the clearest refund path in Singapore. You have 14 days from purchase to cancel with a full refund; after that, you can only stop future billing.

1. Go to www.avid.com and log in with your MyAvid account credentials.
   • If you do not have a MyAvid account, create one using your email address.
2. Navigate to your account dashboard and find your subscriptions or order history.
   • Look for the Sibelius subscription entry with your purchase date.
3. Click the Sibelius subscription to view its details.
   • Check the purchase date to confirm whether you are still within the 14-day refund window.
4. Select the "Need to Cancel" option if available (within 14 days) for immediate cancellation and full refund.
   • Pro tip: Screenshot the confirmation page showing your cancellation and refund approval - you will need this for your records.
5. If you are past 14 days, click "Turn off auto-renewal" to stop future billing.
   • Note: This does not refund the current billing period, but prevents charges from continuing.
6. Verify your cancellation by checking your email for a confirmation message from Avid within 24 hours.
   • Warning: If you do not receive confirmation, contact Avid support immediately to ensure the cancellation was processed.

Cancel if you bought through apple app store

App Store subscriptions are managed through your Apple ID, and refunds are handled by Apple, not Avid. You can cancel immediately, but your access continues until the end of your current billing period.

1. Open Settings on your iPhone or iPad.
   • On iPad, go to Settings > [Your Name] > Subscriptions.
   • On iPhone, go to Settings > [Your Name] > Subscriptions.
2. Tap Subscriptions to view all active subscriptions.
   • You should see a list of all apps you are currently subscribed to.
3. Find and tap Sibelius in the subscription list.
   • If Sibelius does not appear, it may already be cancelled or you purchased it through a different method.
4. Select Cancel Subscription.
   • Apple will ask you to confirm; tap again to proceed.
5. Your subscription remains active until the end of your current billing cycle.
   • You will not be charged on the next renewal date.
6. To request a refund from Apple, go to Settings > [Your Name] > Media and Purchases > View Account > Purchase History, find the Sibelius charge, tap it, and select "Report a Problem".
   • Pro tip: Apple typically grants refunds only if you request them within 48 hours of the charge date. Be specific about why you want the refund - e.g. "App performance issues" or "Accidental purchase".

Cancel if you bought through google play

Google Play subscriptions are cancelled through your Google account. Refunds follow Google's policies, which typically allow cancellation at any time but do not guarantee refunds for used subscription periods.

1. Open the Google Play Store app on your Android device or visit play.google.com in a browser.
   • If using a browser, sign in with the Google account linked to your Android device.
2. Tap your profile icon in the top right corner and select Subscriptions (or Manage subscriptions if on web).
   • You will see all active subscriptions for this Google account.
3. Find Sibelius and tap it to open the subscription details.
   • Check the renewal date to confirm how much time remains in your current billing period.
4. Select Cancel subscription.
   • Google Play will confirm the cancellation date; your access ends at that date.
5. To request a refund, visit play.google.com > Account > Payments and subscriptions > Manage subscriptions > find Sibelius > Tap More (three dots) > Report a problem.
   • Warning: Google rarely refunds after the first 48 hours of subscription unless you cite a specific fault with the app (e.g. crashes, does not install, does not open).
6. Describe the issue and submit your refund request.
   • Google will respond within 3-5 business days; you will receive notification via email or in the Play Store app.

What happens to your access and data after cancellation

Cancelling Sibelius does not mean you lose access immediately in most cases. However, your data and account situation changes depending on how and when you cancel.

Access timeline after you cancel

After cancellation, your access to Sibelius follows this pattern: if you cancel during a billing period, you retain access until the end of that period; if you cancel within 14 days on MyAvid and use the "Need to Cancel" option, access ends immediately but you receive a full refund. Mobile app cancellations (App Store or Google Play) allow access through the current billing period.

Pro tip: Export and save any important scores or compositions before your access ends. Sibelius allows you to export files in MusicXML or PDF format, which you can open in free tools like MuseScore if needed.

What happens to your account and files

Your MyAvid account remains active after subscription cancellation. Your scores and project files stay stored in your account unless you manually delete them. You can still access and download your work after Sibelius access expires, but you will not be able to edit in Sibelius itself.

Log in to your MyAvid account after cancellation to back up any files you need. Always do this before your billing period ends to avoid losing access to your account temporarily.

Refund eligibility and timelines

Your refund rights depend on where you purchased Sibelius and how much time has passed. Stopee breaks down every scenario so you know exactly what to expect.

Full refund window: 14 days from MyAvid purchases

Avid's policy offers a full refund if you cancel your MyAvid subscription within 14 calendar days of purchase using the "Need to Cancel" option. After 14 days, Avid no longer refunds the current billing period; you can only prevent future charges.

Count your 14 days from the date Avid charged you, not from the date you first accessed the software. Check your confirmation email for the exact purchase date.

Apple app store refund policy

Apple handles refunds for App Store subscriptions independently of Avid. Apple may approve a refund if you request it within 48 hours of the charge and cite a legitimate reason (app malfunction, accidental purchase, or dissatisfaction). Requests filed after 48 hours are rarely approved unless you can prove the app failed to work as advertised.

Pro tip: Keep screenshots of any error messages or crashes you experience with Sibelius on iOS - these strengthen your refund request with Apple.

Google play refund policy

Google Play allows cancellations immediately but does not guarantee refunds. You can request a refund within 48 hours of purchase for any reason, but after 48 hours, Google requires proof that the app does not work or was purchased by mistake. Cite specific technical issues (crashes, does not open, incompatible with your device) if you are requesting a refund after 48 hours.

Comparison table: refund windows by channel

Common mistakes to avoid when cancelling

Cancelling a subscription can feel straightforward, but small oversights often cost you money or access to your files. Stopee has helped thousands of consumers avoid these pitfalls.

Mistake 1: confusing subscription pause with true cancellation

Turning off auto-renewal is not the same as cancelling your subscription. If you turn off auto-renewal on MyAvid but do not select "Need to Cancel", Avid will not refund your current billing period - you simply will not be charged again. If your refund window is still open, always use "Need to Cancel" instead.

Mistake 2: cancelling through the wrong channel

If you bought Sibelius on the App Store, you must cancel through your Apple ID settings, not through your MyAvid account. Cancelling in MyAvid will not stop App Store charges. Check your purchase confirmation email to confirm which platform you used, then cancel through that same channel.

Mistake 3: missing the 14-day refund window

The 14-day clock starts from the purchase date, not from when you first open the software. If you wait until day 15 to cancel on MyAvid, your full refund eligibility expires. Calendar the date immediately after purchase to track your deadline.

Mistake 4: not saving your scores before access ends

Once your subscription expires or you cancel within the immediate-termination window, you lose the ability to edit in Sibelius. If you have not exported your work, you may be unable to access it in its original format. Always export to MusicXML or PDF before your access ends.

Mistake 5: assuming avid processes app store or google play refunds

Avid does not refund purchases made through App Store or Google Play. These refunds are handled entirely by Apple and Google respectively. Contacting Avid support about an App Store refund will waste time; contact Apple directly instead.

Your cancellation checklist

Use this checklist to ensure you complete every step of cancelling Sibelius correctly and protect your rights.

• Confirm which platform you purchased from (MyAvid, App Store, or Google Play) by checking your confirmation email.
• Calculate your 14-day refund window if applicable (MyAvid only) and note the deadline date.
• Export and save any important scores or files to your computer in MusicXML, PDF or another format.
• Log in to the correct cancellation platform (MyAvid account, Apple ID settings, or Google Play app).
• Follow the cancellation steps for your platform and select "Cancel" or "Need to Cancel" as appropriate.
• Screenshot or save the cancellation confirmation page and any confirmation emails.
• Verify that your subscription no longer appears in your active subscriptions list after 24 hours.
• If requesting a refund (MyAvid within 14 days, App Store or Google Play within 48 hours), track your refund status in your account.
• If a refund is denied or you experience issues, gather all documentation and contact CASE for escalation.
• Verify that you are not charged again on your next billing date.

When to keep your sibelius subscription

Cancellation is not always the right choice. Consider keeping your subscription if any of these apply to you.

Contact details and escalation

If you encounter issues cancelling Sibelius or if your refund is refused, use these contact points to resolve the matter in Singapore.

Avid support in singapore

Avid Technology (S.E. Asia) Pte Ltd handles Sibelius operations for Singapore and the wider Southeast Asia region. Contact them for technical issues, account problems, or if you need to escalate a cancellation or refund matter.

Address: Avid Technology (S.E. Asia) Pte Ltd, Singapore (full address available in your MyAvid account settings or on your purchase receipt).

Email support through your MyAvid account dashboard, or call Avid's regional support line. Response times typically range from 24 to 48 hours for email inquiries.

Consumers association of singapore (CASE)

If Avid refuses to refund your subscription or if you believe the service was misrepresented, escalate your complaint to CASE. CASE offers free mediation between you and the seller and can investigate unfair trading practices under the Consumer Protection (Fair Trading) Act.

Contact: Consumers Association of Singapore, 170 Ghim Moh Road, Singapore 249565. Phone: 6100 0315. Website: case.org.sg.

File a complaint online or by post with copies of your proof of purchase, cancellation confirmation, and any related correspondence. CASE will contact Avid on your behalf and work toward a resolution.

Your next steps with stopee

Cancelling Sibelius should be straightforward, but the process varies by where you bought the subscription and what your refund timeline looks like. This is why Stopee was created - to cut through the confusion and guide you every step of the way, whether you are cancelling on MyAvid, Apple App Store, or Google Play.

Start with identifying your purchase channel and cancellation date, then follow the exact steps for your platform. Export your scores, verify your confirmation, and save your records. If Avid or the app platforms refuse your refund and you believe you have grounds under Singapore consumer law, do not hesitate to contact CASE for free mediation.

Stopee has helped thousands of consumers in Singapore cancel subscriptions like Sibelius, reclaim refunds they were owed, and understand their rights when dealing with international software companies. Whether you are cancelling today or planning ahead, Stopee provides the clarity and step-by-step guidance you need to protect your money and your account. Visit Stopee (stopee.com) to find guides for other services you may want to cancel, or to report your experience with Sibelius for other consumers to learn from.