Manage Slido

How to cancel slido and reclaim your event budget in singapore

What is slido and why you might cancel

Slido is an interactive polling and live Q&A platform that helps event organisers boost audience engagement during meetings, webinars and conferences. It collects real-time questions, runs multiple-choice polls, quizzes and surveys, then delivers instant analytics to measure audience participation.

You might use Slido to transform passive presentations into interactive experiences, or you may have subscribed during a trial period and decided it doesn't fit your needs. Whatever your reason for cancelling, Stopee is here to help you navigate the process smoothly and ensure you reclaim any refunds you're entitled to.

Main features of slido

Slido integrates seamlessly with meeting platforms like Zoom, Microsoft Teams and Google Meet, allowing you to embed interactive elements without switching windows. Organisers benefit from live audience response collection, real-time voting analytics, and post-event reports that show exactly how engaged your participants were.

Common reasons to cancel

You might cancel because your event has ended, you've moved to a competing platform, the pricing doesn't align with your budget, or you simply don't need the advanced features your current plan offers. Stopee understands that circumstances change, and cancelling should be straightforward.

Understand your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services. You have the right to transparent cancellation terms, accurate billing information, and fair refund conditions.

Your statutory rights in singapore

Under the Consumer Protection (Fair Trading) Act, businesses must not engage in misleading or deceptive conduct. This means Slido must clearly communicate cancellation deadlines, refund timelines and any conditions attached to refunds. If you discover hidden fees or auto-renewal charges that weren't explicitly disclosed, you have grounds to escalate to the Competition and Consumer Commission of Singapore (CCCS).

The 30-day money-back guarantee

Slido offers a 30-day Money-Back Guarantee on annual plans purchased directly through their website. This means you can request a full refund within 30 days of purchase if you cancel your annual subscription. This consumer-friendly policy gives you a risk-free window to test whether Slido genuinely meets your event needs.

How to cancel your slido subscription

Your cancellation method depends on where you purchased Slido. You'll follow different steps for App Store purchases, Google Play purchases, or direct website subscriptions.

Cancel a slido subscription purchased on the web platform

If you bought your Slido plan directly from slido.com, you must contact Slido support by email-there is no self-service cancellation button in your account dashboard.

1. Locate the email address associated with your Slido account (this must be the license owner's email address).
2. Send an email to support@slido.com with the subject line "Subscription Cancellation Request" or similar.
3. In your email, clearly state:
   • Your full name and account email address
   • The subscription plan you wish to cancel
   • Your subscription start date (visible in your account settings)
   • Whether you're requesting a refund and the reason for cancellation
4. Keep a copy of your email for your records.
5. Wait for Slido support to confirm your cancellation and provide a cancellation date.
6. If requesting a refund within 30 days of purchase (for annual plans), mention this in your email-Slido will review your eligibility.

Pro tip: Send your cancellation request from the email address registered to your account. Slido's support team verifies the license owner's email before processing cancellations, so using the correct address speeds up the process.

Cancel an iOS subscription through apple app store

If you purchased Slido via Apple's App Store, Apple manages your subscription and billing, not Slido. You must cancel through Apple's system.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Slido in the list of active subscriptions.
5. Tap Cancel Subscription.
6. Choose a reason for cancellation (optional but helpful for Apple's data).
7. Confirm your cancellation. Your subscription remains active until the next billing date, then ends.

Warning: Apple does not refund partial months-cancellation takes effect at the end of your current billing cycle. If you want a refund, you must contact Apple Support directly within 30 days of purchase, not Slido.

Cancel a google play subscription on android

Google Play manages Android subscriptions independently. You cancel through Google's subscription management system, not through Slido's website or app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions (wording varies by device).
4. Tap Subscriptions.
5. Select Slido from the list.
6. Tap Cancel subscription.
7. Follow Google's prompts to confirm cancellation.

Pro tip: Google Play allows cancellations up until the end of your billing period. If you cancel mid-cycle, you lose access immediately, but your next charge is prevented. For refunds, contact Google Play Support directly-Slido cannot process app store refunds on your behalf.

What happens to your account after cancellation

Cancelling Slido doesn't instantly delete your account. Here's exactly what to expect in the hours and days after you cancel.

Your access timeline

When you cancel, you retain access to your Slido account until the end of the billing period you've already paid for. If your annual subscription renews on 15 June 2025 and you cancel on 20 May 2025, your access continues until 15 June 2025. After that date, your account downgrades to Slido's Free plan automatically.

During the remaining paid period, you can still run polls, host Q&A sessions and access your event analytics as normal. You won't experience any feature restrictions until the subscription actually expires.

What happens to your data and events

Your past event data, polls, questions and analytics remain in your account after cancellation. You can export reports and event recordings before your subscription ends to ensure you don't lose any information. However, Stopee recommends exporting your data immediately after cancelling, rather than waiting until the last day-this gives you a safety buffer in case download issues arise.

After your subscription expires, check Slido's data retention policy by contacting support@slido.com. Some plans may limit how long you can access archived events once you downgrade to the Free plan.

Auto-renewal stops automatically

Once your cancellation is processed, Slido will not charge you again. Auto-renewal charges stop immediately for web-platform purchases. For Apple App Store or Google Play subscriptions, the respective app store's system blocks any further recurring charges.

Refunds: what you're entitled to and how to claim

Refund eligibility depends on when you purchased, how much you paid, and which cancellation method applies to your subscription.

Refunds for web-platform purchases

Slido honours a 30-day Money-Back Guarantee on annual plans purchased directly through slido.com. To claim a refund, you must request it within 30 days of your initial payment date.

1. Send an email to support@slido.com from your registered account email address.
2. State clearly: "I am requesting a refund under the 30-day Money-Back Guarantee."
3. Include your invoice number or purchase confirmation email.
4. Explain briefly why you wish to cancel (optional, but can help Slido's team process faster).
5. Submit your request and await Slido's response.

Slido typically processes refunds within 7-10 business days. If you purchased via credit card, the refund appears in your card account. If you used a bank transfer or invoice payment method, the refund may take longer to clear.

Warning: Monthly subscriptions are not covered by the 30-day guarantee-only annual plans qualify. If you're on a monthly plan and want to cancel, you stop recurring charges immediately, but no refund is issued for the current month.

Refunds for app store purchases

Apple handles all refunds for App Store subscriptions independently. Slido cannot issue refunds for iOS purchases. To request a refund, contact Apple directly through the App Store.

1. Open the Settings app and go to your Apple ID account.
2. Select Purchase History.
3. Find the Slido subscription charge you wish to refund.
4. Tap Report a Problem next to the transaction.
5. Select a reason for your refund request (e.g., "I did not authorise this charge" or "This app no longer works as expected").
6. Submit your request and monitor your email for Apple's response.

Apple typically responds within 24-48 hours. Refunds granted within 48 hours appear in your Apple account credit within days; refunds for charges older than 90 days may take longer. If Apple rejects your refund, you can escalate via email or request a review, citing the Consumer Protection (Fair Trading) Act if you believe the app's terms were misleading.

Refunds for google play purchases

Like Apple, Google manages Google Play refunds independently. Slido cannot process these refunds directly, though their support team can provide guidance.

1. Open the Google Play Store app.
2. Navigate to Manage subscriptions or Payments and subscriptions.
3. Select the Slido subscription you wish to refund.
4. Tap Report an issue or Help and feedback.
5. Explain your reason for requesting a refund.
6. Submit and wait for Google's response (typically 24-48 hours).

Google's refund window is generally 48 hours from purchase for apps and subscriptions, though longer refund windows may apply in some cases. If Google initially declines, you can request a second review.

Slido pricing and plan details in singapore

Slido charges all customers in US dollars (USD) globally; there is no dedicated Singapore Dollar (SGD) pricing list. Your final SGD charge depends on your card provider's foreign exchange rate at the time of purchase or renewal.

Published slido plans and pricing

Pro tip: Stopee recommends asking Slido for a custom Team quote if you run multiple events across your organisation. Bundled pricing often costs less per user than purchasing individual Standard or Pro plans.

Common mistakes to avoid when cancelling slido

Cancelling a subscription service is straightforward, but small oversights can delay your refund or leave you paying for another month. Here's what catches people out.

Forgetting to cancel before your renewal date

Slido's auto-renewal system charges your card before the renewal date arrives. If you miss the cancellation window, you'll be charged for the next billing period. Stopee advises setting a phone reminder 7 days before your renewal date-if you know you won't need Slido, cancel immediately rather than waiting until the last moment.

Cancelling through the wrong channel

If you bought Slido on the App Store but try to cancel through Slido's website, nothing happens. Your subscription remains active and charges continue. Always match your cancellation method to your original purchase method: app store subscriptions cancel through the app store, not through Slido's site.

Not requesting a refund at the same time as cancellation

When you email support@slido.com to cancel a direct purchase, explicitly ask for a refund if you're within 30 days and eligible. If you simply ask to cancel without mentioning a refund, Slido processes the cancellation but assumes you're not requesting money back. Make your intention crystal clear in one email.

Losing your cancellation confirmation

Always keep the confirmation email from Slido or Apple or Google confirming your cancellation. If you're later charged again and need to dispute it, that confirmation proves you cancelled in time. Screenshot the message, save it to your email permanently, and reference the cancellation date in any follow-up disputes.

Checklist: what to do before you cancel

Before you hit send on that cancellation email, run through this quick checklist to ensure you don't lose access to anything important.

• Export all event reports, poll data and Q&A transcripts to PDF or CSV format.
• Download any event recordings stored within Slido.
• Note the names and dates of past events so you can identify them in your exports.
• Check your subscription start date and current plan name-you'll need these for the cancellation email.
• Confirm whether you're within the 30-day refund window (check your purchase invoice).
• Verify the email address registered to your account matches the address you'll use to send the cancellation request.
• Review Slido's data retention policy by searching their support centre, or ask support@slido.com what happens to your data after downgrade to the Free plan.

Escalation: what to do if slido won't cancel or refund

Most cancellations and refunds proceed smoothly, but occasionally you may encounter resistance from Slido's support team. Here's how to escalate.

If slido ignores your cancellation request

Send a follow-up email 5-7 business days after your initial request. If there's no response within 10 business days, escalate to Slido's main customer support contact or business address. Stopee recommends checking Slido's official website for a complaints procedure or escalation email address separate from general support.

If your refund is unfairly denied

If Slido refuses your 30-day refund claim and you believe you're within the eligible window, send a detailed email citing:

• Your invoice date and the date of your refund request (proving you're within 30 days).
• The Consumer Protection (Fair Trading) Act and your statutory right to a fair refund.
• A specific reference to Slido's published 30-day Money-Back Guarantee policy.

If Slido still refuses, contact the Competition and Consumer Commission of Singapore (CCCS) to lodge a formal complaint. The CCCS investigates unfair trading practices and can compel businesses to honour consumer guarantees.

Pro tip: Stopee has helped thousands of consumers escalate refund disputes by documenting every communication. Keep timestamped copies of all emails, screenshots of policy pages, and your purchase receipts. This evidence is invaluable when escalating to CCCS.

Slido contact details and cancellation address

To cancel your Slido subscription purchased directly through their website, use this email address:

Email: support@slido.com

Headquarters address (for formal complaints or escalation):
Slido
Bajkalská 3580/26
821 01 Bratislava
Slovakia

Slido maintains offices in London, New York and San Francisco, but the Bratislava headquarters is the official contact point for billing and cancellation escalations.

Final steps: confirming your cancellation

Once Slido confirms your cancellation by email, your task shifts to protecting yourself from any unexpected charges. Stopee recommends a final verification step to lock in your cancellation.

1. Reply to Slido's cancellation confirmation email and ask them to provide a cancellation date in writing.
2. Check your account one week after the confirmed cancellation date-you should no longer see an active paid plan.
3. On your next credit card or bank statement, verify that no Slido charge appears after your cancellation date.
4. If a charge does appear after the cancellation date, contact your bank immediately to dispute it as an unauthorised transaction.
5. If you don't hear from Slido within 10 business days, follow up with another email referencing your original cancellation request and the date you sent it.

Stopee empowers you to take control of your subscriptions and reclaim money you shouldn't be paying. Cancelling Slido doesn't have to be frustrating-with clear steps, the right contact details, and knowledge of your consumer rights under Singapore law, you can cancel confidently and on your own timeline. If you encounter any resistance from Slido, Stopee's playbook for escalation and consumer protection ensures you have the leverage to get the outcome you deserve.