Manage Speechelo

How to cancel speechelo and reclaim your money in singapore

What speechelo is and why you might want to cancel

Speechelo is a cloud-based text-to-speech platform that converts your written text into natural-sounding voiceovers for videos, e-learning modules, podcasts, and marketing content. You select from dozens of voices across multiple languages, edit your audio online, and export files ready to use. The service appeals to content creators, marketers, and businesses who need synthetic narration without hiring voice actors.

However, if you have decided that Speechelo is not meeting your needs, you are not locked in. Whether you purchased a lifetime licence for S$63.45 or you signed up for a monthly subscription at S$25.50 or S$27.00, Stopee is here to guide you through cancellation with clarity and confidence. Your money and your time matter, and you deserve a straightforward path to exit.

Common reasons for cancellation

You may decide to cancel because you found a competitor with better voice quality, you no longer need synthetic voiceovers, the interface feels unintuitive, or you simply want to reduce your subscription spending. Whatever your reason, cancellation is your right as a consumer in Singapore, and Stopee will help you navigate every step.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services and subscriptions. You have the right to transparency about billing, cancellation terms, and refund eligibility.

What the law guarantees

Under the Consumer Protection (Fair Trading) Act, Speechelo must clearly disclose their cancellation policy, refund terms, and how recurring charges work before you commit to payment. If the company makes false claims about features or refuses to honour a stated refund guarantee (such as the 60-day money-back promise on the Standard plan), you can lodge a complaint with the Consumers Association of Singapore (CASE) or pursue a claim through the Small Claims Tribunal if the amount justifies it.

If you paid via credit card and Speechelo fails to process your refund after cancellation, your card issuer can launch a chargeback investigation on your behalf. Stopee advises you to keep all transaction receipts, confirmation emails, and screenshots of your account settings as evidence.

Escalation options if speechelo refuses to cancel or refund

If Speechelo support ignores your cancellation request or denies a refund you believe you are entitled to, contact the Consumers Association of Singapore (CASE) at 1800-6-CASE (2273) or visit case.org.sg. CASE can mediate disputes and advocate on your behalf. You can also lodge a complaint with the Personal Data Protection Commission (PDPC) if the company mishandles your personal data during cancellation.

Speechelo pricing and plan comparison

Understanding your plan type is essential before you cancel, because refund eligibility and post-cancellation access vary between one-time lifetime purchases and monthly subscriptions.

Current speechelo pricing in SGD

Key pricing notes

The Standard lifetime plan is the only option with a published 60-day money-back guarantee. If you purchased a Pro upgrade or a monthly subscription, contact Speechelo support immediately to confirm your refund window. Prices may fluctuate with currency conversion or regional promotions, so verify the current cost before initiating cancellation.

How to cancel your speechelo account

Cancellation can be completed in two ways: self-service through your account, or via direct contact with support. Stopee recommends the self-service method first because it gives you immediate control and a digital record.

Cancel through your speechelo account (self-service method)

1. Log in to your Speechelo account at speechelo.com using your registered email and password.
   • If you cannot remember your password, click "Forgot Password" and follow the email recovery steps.
2. Navigate to your account settings or billing dashboard.
   • Look for tabs or menus labelled "Account", "Billing", "Subscription", or "Settings".
   • If your interface is unfamiliar, scroll to the bottom of the page or check the help section for navigation guidance.
3. Find the "Manage subscription" or "Cancel subscription" option.
   • This may appear as a button, link, or expandable menu item within your billing section.
   • If you purchased a lifetime licence, you may see "Manage licence" or similar phrasing instead.
4. Click "Cancel subscription" and follow the on-screen prompts.
   • Speechelo may ask you to confirm your reason for cancellation or offer you a discount to stay; you can ignore these offers if you are certain.
   • Do not check any boxes that re-enable billing or renew your subscription.
5. Review the final confirmation message and take a screenshot or save the email confirmation.
   • Pro tip: Many companies send cancellation confirmation emails within minutes; check your inbox and spam folder to ensure you have proof of submission.
   • Record the date and time you submitted the cancellation request.

Cancel by contacting speechelo support

If the self-service cancellation option is not visible or does not work, or if you prefer to request a refund at the same time, contact Speechelo support directly.

1. Gather your account details before reaching out.
   • Your registered email address used to purchase Speechelo.
   • Your order ID or transaction reference number (found in your purchase receipt or billing history).
   • The date you purchased the plan.
   • A brief reason for cancellation (optional but helpful).
2. Visit the Speechelo official website and locate the "Contact Us" or "Support" page.
   • Look for a contact form, email address, or live chat option.
   • Warning: Only use official Speechelo contact channels; do not respond to emails claiming to be from Speechelo unless they come from an official domain (speechelo.com).
3. Submit a cancellation request with a clear subject line: "Cancel my Speechelo subscription" or "Request to cancel and refund".
   • Include all your account details (email, order ID, purchase date) in the body of your message.
   • State clearly: "I request to cancel my subscription effective immediately and request a refund under the 60-day money-back guarantee" (if applicable).
4. Expect a response within 1-3 business days.
   • Speechelo support may ask follow-up questions or request proof of purchase; respond promptly with screenshots or receipts.
   • If you do not hear back within 5 business days, send a follow-up email and escalate to the Consumers Association of Singapore if necessary.

Cancel a third-party payment method

If you purchased Speechelo through PayPal, Stripe, Apple App Store, Google Play, or another third-party payment processor, you must also cancel the recurring payment at the source.

1. Log in to your PayPal, Stripe, Apple, Google, or other payment account.
2. Navigate to "Subscriptions", "Recurring payments", or "Manage billing".
   • In PayPal, go to Settings > Payments > Manage automatic payments.
   • In Apple, go to Settings > [Your Name] > Subscriptions.
   • In Google Play, go to Settings > Apps & notifications > Subscriptions.
3. Find the Speechelo subscription and select "Cancel" or "Remove".
   • Confirm the cancellation on the next screen.
4. Notify Speechelo support that you have cancelled the recurring payment from your end, providing your order ID and payment method.
   • This prevents confusion and ensures both sides have a cancellation record.

What happens to your access after cancellation

Cancellation does not mean instant lockout; the timing depends on your plan type and Speechelo's policy.

Access during and after the billing period

If you cancelled a monthly subscription, you typically retain access until the end of your current billing month. For example, if your next bill date is 15 January, cancelling on 5 January means you can still use Speechelo until 14 January at midnight.

If you purchased a lifetime licence and cancelled it, Speechelo may revoke access immediately or allow you to retain it depending on their terms. Pro tip: Before you cancel a lifetime plan, download or export all your generated voiceover files and save them to your computer. Ask Speechelo support to confirm whether you lose access immediately or whether they honour your lifetime status despite the cancellation request.

Your account data and generated files

After cancellation, your account data (login history, project files, settings) may remain on Speechelo's servers. If you want your personal data permanently deleted under Singapore's Personal Data Protection Act, send a written data deletion request to Speechelo support and allow 30 days for processing.

Any voiceover files you generated are usually available for download from your account before access is revoked. Download everything you need while you still have access, as Stopee recommends preserving your work independently.

Refunds: eligibility and how to claim

Refund eligibility depends on your plan and purchase date. The Standard lifetime plan offers a clear 60-day money-back guarantee; other plans require you to verify their refund window with support.

The 60-day refund guarantee for standard lifetime

If you purchased the Speechelo Standard lifetime plan for S$63.45 within the last 60 days and you are unsatisfied, you are entitled to a full refund under the stated guarantee. To claim it, contact Speechelo support with your order ID and request: "I wish to claim the 60-day money-back guarantee on my Standard lifetime licence."

Speechelo should process the refund to your original payment method within 5-7 business days. Monitor your bank or PayPal account and contact your payment provider if the refund does not appear after 10 days.

Refunds for pro plans and monthly subscriptions

Pro upgrades and monthly subscriptions do not have a published refund guarantee on Speechelo's website. However, you may still have grounds for a refund under consumer protection law if:

• Speechelo misrepresented the service or features before you paid.
• The service is faulty, unusable, or does not match its description.
• You cancelled within a statutory cooling-off period (if applicable under Singapore law).

Contact Speechelo and ask: "What is your refund policy for this plan? Am I eligible for a refund within a specific timeframe?" Request a refund in writing and cite consumer protection law if necessary. Stopee advises keeping all correspondence.

How to request a refund from speechelo

1. Gather your proof of purchase.
   • Your transaction receipt (email or downloadable PDF from your account).
   • Your order ID or confirmation number.
   • A screenshot of your billing history showing the purchase and date.
2. Send a refund request email to Speechelo support.
   • Subject line: "Refund request for order [your order ID]".
   • Body: "I purchased the Speechelo [plan name] on [date] for S$[amount]. I am requesting a full refund under the 60-day money-back guarantee / due to [reason]. Please process this refund to my original payment method within 7 days."
3. Follow up if you do not receive a response within 5 business days.
   • Send a second email and mark it as urgent.
   • If Speechelo continues to ignore your request, escalate to CASE or your payment provider.
4. If Speechelo refuses to refund, contact your bank or payment provider.
   • Explain the situation and request a chargeback dispute for unauthorised or undelivered service.
   • Provide your refund request emails and any correspondence with Speechelo as evidence.

Common mistakes to avoid when cancelling

Cancellation seems straightforward, but many people stumble because they overlook small but critical steps. Learning from others' missteps will protect your money and save you frustration.

Mistake 1: cancelling payment without cancelling the account

If you cancelled your credit card or PayPal subscription but did not cancel through the Speechelo account itself, Speechelo may flag your account as delinquent. When you try to log back in months later, the company might demand payment for "missed billing cycles". Always cancel both the account and the payment method.

Mistake 2: not saving cancellation confirmation

Speechelo should send a confirmation email within hours of cancellation. If you delete this email and later dispute the charges, you will have no proof of your cancellation request. Pro tip: Screenshot the cancellation confirmation page and save the email to a folder labelled "Subscriptions - Cancelled".

Mistake 3: missing the refund window

The 60-day money-back guarantee expires 60 days after your purchase, not 60 days after you request a refund. If you purchased on 1 January and you request a refund on 10 March, you are out of the refund window. Check your purchase date immediately and file any refund claim within the window if you are eligible.

Mistake 4: cancelling without downloading your files

Once your subscription ends, you lose access to your Speechelo project files and may not be able to download them later. Export all voiceovers and projects to your computer before your access expires.

Mistake 5: ignoring third-party payment processors

Many people cancel their Speechelo account but forget to cancel the underlying PayPal or credit card subscription. Weeks later, they are charged again because the third-party processor continues to process recurring payments. Cancel both the account and the payment source simultaneously.

Your post-cancellation checklist

After you submit your cancellation request, use this checklist to ensure everything is completed and your account is truly closed.

Speechelo cancellation contact information

If you need to cancel or dispute a charge, contact Speechelo using the official address listed in their terms and privacy documentation. Stopee has identified the following address as the registered business location for Speechelo correspondence:

Speechelo contact address:
Pavel George
Mesteacanului 30
Dumbravita, Timiș 307160
Romania

For support inquiries, use the "Contact Us" form on the official Speechelo website (speechelo.com) rather than mailing a physical letter, as email responses are typically faster. However, if Speechelo support does not respond within 5 business days, you can escalate by sending a formal cancellation notice to the address above via registered mail.

What stopee recommends

Cancelling Speechelo is straightforward when you follow the right steps and maintain clear records. Whether you are exiting because you found a better tool, your budget changed, or you simply do not need synthetic voiceovers anymore, you have the right to cancel without penalty - provided you act within any refund guarantee window.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by taking these exact steps: self-service cancellation first, immediate payment-source cancellation, file backup, and refund claims filed within the guarantee period. Singapore law backs you up through the Consumer Protection (Fair Trading) Act and the Consumers Association of Singapore, so do not hesitate to escalate if Speechelo does not honour your cancellation or refund request.

Visit Stopee.com for guides on cancelling hundreds of other subscriptions, managing recurring charges, and claiming refunds you are entitled to. Your money is yours to keep - cancel with confidence.