Manage Spline

How to cancel spline and recover your subscription fee in singapore

What is spline and why you might want to cancel

Spline is a web-based 3D design tool that lets you create, collaborate on, and share interactive 3D content directly in your browser. It uses a subscription model with different tiers for individuals and teams, ranging from a free plan to professional and team-based options.

You might use Spline to design prototypes, build interactive scenes, export assets to apps and websites, or collaborate with teammates in real time. The platform includes version history, team workspaces, and API access at higher tiers. However, if you've decided the tool no longer fits your workflow, budget, or creative needs, you deserve a straightforward cancellation process and clear answers about your money.

This guide walks you through cancelling your Spline subscription in Singapore, understanding what happens to your files and data, and knowing your rights under Singapore consumer law. Stopee is here to help you cancel with confidence.

Reasons people cancel spline

You might cancel because you've found a cheaper alternative, completed your project, prefer a different design tool, or simply want to pause your subscription. Some users cancel after discovering hidden costs or auto-renewal charges they didn't expect. Whatever your reason, you have the right to cancel without friction.

Your rights as a singapore consumer

Under Singapore's Consumer Protection (Fair Trading) Act, you have fundamental rights: the right to clear pricing, accurate service descriptions, and transparent cancellation terms. If Spline misrepresents features, hides cancellation steps, or charges you without your explicit consent, you can escalate to the Consumers Association of Singapore (CASE) for mediation or lodge a formal complaint.

Spline pricing in singapore dollars

Understanding what you're paying helps you decide whether to continue or cancel.

Current spline plans and costs

Important note: Spline lists prices in USD only on their website. Your actual SGD charge depends on your bank's exchange rate at the time of billing, so your card statement may show a slightly different amount. Keep receipts for your records, especially if you plan to request a refund.

How to cancel your spline subscription

Cancellation steps differ depending on where you bought your subscription. First, identify your purchase method, then follow the correct path below.

Cancel subscriptions bought directly from spline's website

If you signed up and paid Spline directly through their website, follow these steps.

1. Open your web browser and go to Spline's website (spline.design).
   • Ensure you're logged into the account associated with your subscription.
2. Click on your profile icon or account menu, usually in the top right corner.
   • Look for "Settings" or "Account Settings".
3. Navigate to "Billing" or "Subscription" within Settings.
   • You should see your current plan displayed with the next billing date.
4. Find and click "Cancel Plan" or "Cancel Subscription".
   • Spline may ask you why you're leaving. You can provide feedback, but it's optional.
5. Review the confirmation screen and click "Confirm Cancellation" or similar.
   • Warning: Read the text carefully. Spline will tell you your plan remains active until the end of your billing period. Auto-renewal will stop.
6. Save or screenshot the confirmation message showing your cancellation date.
   • You'll also receive a confirmation email. Keep this for your records in case of billing disputes.

Pro tip: Cancel at least 2-3 days before your next billing date to ensure your cancellation is processed in time. If you cancel on the same day as your renewal, you may still be charged.

Cancel subscriptions bought via apple app store

If you purchased Spline through the Apple App Store on your iPhone, iPad, or Mac, you cannot cancel through Spline's website. You must cancel directly with Apple.

1. On your Apple device, open the "Settings" app.
   • On Mac, this is "System Settings"; on iPhone or iPad, it's simply "Settings".
2. Tap or click on your name at the top of the menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions".
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find and tap "Spline" in the subscriptions list.
   • If you see multiple Spline entries, select the one with an active status.
5. Tap "Cancel Subscription".
   • Apple will show you the cancellation date and any refund eligibility.
6. Confirm by tapping "Confirm" or "Yes, Cancel".
   • You'll receive a confirmation email from Apple immediately.

Warning: Spline cannot manage App Store subscriptions for you. Even if you contact Spline support, they will direct you back to Apple. Always go through Apple's settings, not Spline's.

Cancel subscriptions bought via google play

If you subscribed to Spline through Google Play on an Android device, follow these steps with Google, not Spline.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions".
   • This shows all your active subscriptions across Google Play.
3. Find and select "Spline".
   • You'll see your plan details and the next billing date.
4. Tap "Cancel Subscription".
   • Google may ask for feedback on why you're cancelling.
5. Confirm the cancellation when prompted.
   • You'll receive a confirmation email from Google Play.

Pro tip: If you use both Apple and Google services, check both platforms to see if you've accidentally created duplicate subscriptions. Some users pay for Spline twice without realising.

What happens after you cancel spline

Cancelling doesn't mean instant loss of access. Understanding the transition helps you plan your next steps.

Your access during the cancellation period

When you cancel a Spline subscription purchased directly from Spline's website, your plan remains fully active until the end of your current billing cycle. If your billing date is 15 March and you cancel on 1 March, you keep full access until 15 March at no extra charge. Auto-renewal stops, so Spline won't charge you on 15 March.

If you cancel through Apple or Google, the same principle applies: you keep access for the remainder of your paid period.

What happens to your files and data

Your Spline account and all your design files remain accessible even after cancellation, but your access level changes based on your plan downgrade.

When your subscription expires, you automatically revert to Spline's free plan. This means you may face limits on file storage, number of editors, export quality, or access to premium features like APIs and version history. Any files or projects you created remain yours, but you cannot use premium export options or collaboration features tied to paid plans.

Pro tip: Before your cancellation takes effect, export or download any projects you need to preserve. Download in formats compatible with other tools (such as glTF or USD files) to ensure portability.

Your refund rights and spline's policy

Understanding refund eligibility is critical when you cancel. Spline's policy is restrictive, but Singapore consumer law provides additional protections.

Spline's official refund policy

Spline's terms state that all payments are non-refundable unless Spline decides otherwise in exceptional circumstances. Refunds are discretionary and may be granted only for billing errors, duplicate charges, or technical failures that prevent service delivery. "Change of mind" refunds are not automatic and are not guaranteed.

Spline does not offer a standard 14-day cooling-off period for subscriptions as standard practice, though Singapore law may apply different rules depending on how you purchased.

When you might get a refund from spline

Contact Spline support if any of these situations apply to you:

• You were charged twice for the same billing period.
• You were charged after cancelling (delayed processing).
• Spline experienced an outage or service failure that prevented you from using the tool during your paid period.
• You purchased via a third-party service that made false claims about the refund policy.
• You are eligible under Singapore's Consumer Protection Act (see next section).

To request a refund, email Spline support with your transaction ID, receipt, and clear explanation. Be specific about the billing error or issue. Spline typically responds within 5-7 business days.

Your consumer protection rights in singapore

The Consumer Protection (Fair Trading) Act protects you even if Spline's terms say "no refunds". You have the right to a remedy if:

• The service was not delivered as promised or was of unsatisfactory quality.
• Spline misrepresented features or pricing in their marketing.
• You cancelled within a reasonable time after discovering the service didn't meet your needs.
• You were charged without clear prior consent or notification.

If Spline refuses your refund request and you believe you have a valid claim under consumer law, escalate to the Consumers Association of Singapore (CASE) for mediation. CASE can investigate and pressure Spline to refund or offer credit. Filing a complaint is free and can recover amounts up to S$10,000 in certain cases.

Common mistakes when cancelling spline

Cancelling a subscription should be simple, but small errors can lead to unwanted charges or lost access to your files. Here are the pitfalls we see most often.

Deleting your account instead of cancelling your subscription

This is the most costly mistake: deleting your Spline account does not automatically cancel your paid subscription. You can delete your account, and your files disappear, but your credit card or Apple/Google account will still be charged at the next billing date. Delete only after you've cancelled the subscription itself.

Forgetting you subscribed through apple or google

Many users sign up for Spline through an app store and forget where they subscribed. They then try to cancel through Spline's website, fail, and assume cancellation didn't work. Days later, they're charged again. Always verify your payment method: check your credit card statement or your Apple/Google account settings to see where the charge originates.

Cancelling too close to your billing date

If you cancel on the same day as your renewal, payment processing delays can mean you're charged before your cancellation processes. Cancel at least 3 business days before your next billing date to be safe.

Not keeping your cancellation confirmation

If a dispute arises, you'll need proof you cancelled. Save the confirmation email or screenshot the cancellation screen showing the date and "Subscription Cancelled" status.

Your checklist before and after cancellation

Follow this checklist to ensure a smooth, regret-free cancellation experience.

Stopee can help you stay on top of your subscriptions

Spline is just one of many subscriptions that silently renew each month. Keeping track of all of them is exhausting, and one slip-up can cost you hundreds of dollars a year. Stopee (stopee.com) is here to change that. Our platform lets you monitor all your subscriptions in one place, set cancellation reminders, and get step-by-step guidance for each service you use.

Whether you're cancelling Spline because you found a better tool or simply want to cut costs, Stopee has helped thousands of consumers cancel subscriptions, recover unwanted charges, and take back control of their spending. You deserve subscriptions that work for you, not against you.

How stopee supports you

Stopee (stopee.com) tracks your subscriptions, sends you renewal reminders before you're charged, and provides clear cancellation instructions for every service. No hidden fees. No surprise charges. Just transparency and control. Visit Stopee today to see which subscriptions you're paying for and which ones you can cancel or downgrade.

Your cancellation address for spline

If you need to send formal notice of cancellation or submit a consumer complaint about Spline, use the official contact details below. For urgent matters or if email support is slow, you can also file a complaint with the Consumers Association of Singapore (CASE).

Spline contact details

• Website: spline.design
• Support email: Check Spline's website for the current support contact form (usually in the Help or Settings menu).
• Billing inquiries: Contact Spline support through your account dashboard.

Consumer escalation in singapore

If Spline doesn't respond to your cancellation or refund request within 14 days, escalate to:

• Consumers Association of Singapore (CASE): Phone 6100 0315 or visit case.org.sg. CASE mediates disputes and investigates unfair trading practices.
• Enterprise Singapore (ESG): If the dispute involves misleading advertising or unfair terms, you can file a complaint with ESG.

Stopee recognises that cancelling subscriptions should never be a battle. Your money, your choice. Cancel Spline with confidence, knowing you have consumer protections in your corner and clear, verified instructions to guide you every step of the way.