Manage Sunsama

How to cancel sunsama in singapore: your complete guide to ending your subscription

What sunsama is and why you might cancel

Sunsama is a subscription-based productivity app designed to consolidate your daily work into one focused planning interface. It pulls tasks, calendar events, and items from tools like email, Jira, and Trello into a single daily workflow, helping you prioritise what matters most each day.

The app works on desktop for full functionality and on mobile for quick access throughout your day. You get a free 14-day trial to test whether it fits your workflow, then choose between Basic Pro or Power Pro tiers with additional features like analytics and AI assistance on higher plans.

When cancellation makes sense

You might decide to cancel if the app doesn't align with your workflow, if you're looking to reduce subscription costs, or if you've found another tool that works better for your team. Whatever your reason, Stopee is here to help you navigate the cancellation process smoothly without losing data or facing unexpected charges.

The reality of sunsama subscriptions

Sunsama offers flexible monthly and annual billing, with annual plans offering roughly 20 percent savings compared to monthly rates. However, once your billing period begins, web-based purchases are non-refundable, which is why understanding your cancellation options before you act is critical.

Sunsama pricing in singapore

Here's the current pricing structure for Sunsama in Singapore dollars, so you know exactly what you're paying for and can decide whether the investment aligns with your productivity needs.

Annual plans lock in your rate and save you money, but they also mean longer commitment. If you're on an annual plan and want to cancel, understand that refunds for partial unused time don't apply once your billing period has begun, which we'll cover in the refund section below.

Should you cancel sunsama right now?

Before you proceed with cancellation, take a moment to assess whether this is the right decision for your workflow and finances.

Reasons to stay

If you're only a few weeks in, the learning curve might be steeper than you expected, but most users find value once they integrate their key tools. If cost is your concern, switching to the annual plan locks in a 20 percent discount. If you're trialling the app, remember you have 14 full days to explore both plan tiers without any charge.

Reasons to cancel

You should cancel if the app genuinely doesn't fit your workflow after a fair trial period, if you've found a better alternative, or if the cost is unmanageable. Cancelling is straightforward, and Stopee supports your decision-we're here to ensure you exit cleanly without surprises.

How to cancel sunsama by platform

Your cancellation method depends on where you subscribed: directly via Sunsama's website, through Apple's App Store, or via Google Play. Each platform has its own process, so follow the steps for your situation exactly.

Cancel on web (direct subscription via sunsama)

If you signed up and pay directly through Sunsama's website, you'll cancel through your in-app billing settings.

1. Log in to your Sunsama account on the web.
   • Visit the Sunsama website and enter your email and password.
2. Navigate to your billing settings.
   • Click the Sunsama dropdown menu in the top-left corner of your dashboard.
   • Select Settings, then find and click Billing.
3. Access your subscription management options.
   • Look for the "Manage Billing" button or link on the Billing page.
   • Click it to view your active subscription.
4. Cancel your subscription.
   • Click the Cancel button next to your plan.
   • Sunsama will ask you to confirm and may offer discounts or pause options-review these carefully.
5. Confirm your cancellation.
   • Follow any final prompts to complete the cancellation request.
   • You should receive a confirmation email within minutes.
6. Verify the cancellation.
   • Return to Billing settings and confirm your subscription status shows as "Cancelled" or "Active until [date]".
   • Pro tip: Screenshot this confirmation for your records in case you need to dispute future charges.

Warning: Your access continues until the end of your current billing cycle, so you won't lose functionality immediately. However, ensure the cancellation status is confirmed before that date passes, or you'll be charged again.

Cancel on iOS (Apple app store)

If you subscribed to Sunsama through Apple's App Store, you must cancel through Apple's own subscription management system-Sunsama cannot cancel App Store subscriptions on your behalf.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey Settings icon on your home screen.
2. Scroll down and tap your Apple ID profile.
   • You'll see your name and photo at the top of the Settings menu.
3. Select "Subscriptions".
   • Tap this option from the profile menu.
4. Find Sunsama in your active subscriptions list.
   • Scroll through the list to locate Sunsama.
   • Tap it to open the subscription details.
5. Tap "Cancel Subscription".
   • You'll see a red or prominent button with this label.
   • Confirm the cancellation when prompted.
6. Verify cancellation.
   • Check that the subscription status changes to "Expired" or shows a final access date.
   • You'll receive an email confirmation from Apple within a few minutes.

Pro tip: Apple processes cancellations immediately, and your access ends at the end of your current billing period-you won't lose service early. If you need a refund for an unused portion of your subscription, request it directly through Apple's refund process in the same Settings menu under your purchase history.

Cancel on android (Google play)

Android subscribers manage cancellations through Google Play, just as iOS users manage through Apple. Sunsama cannot process Google Play cancellations directly.

1. Open the Google Play app on your Android device.
   • Find the Google Play Store app on your home screen or in your app drawer.
2. Tap the profile icon in the top-right corner.
   • This usually looks like a circle with your account initial or profile picture.
3. Select "Manage subscriptions" or "Subscriptions".
   • The exact label may vary slightly depending on your device.
4. Find Sunsama in your list of active subscriptions.
   • Scroll to locate it; it will show as "Active" or with a renewal date.
5. Tap "Cancel subscription".
   • Google will ask you to confirm and may show retention offers-review these and proceed.
6. Confirm the cancellation and check for email confirmation.
   • You'll receive confirmation from Google Play within a few minutes.
   • Your access continues until your current billing cycle ends.

Warning: Google Play cancellations are final and immediate-you cannot reverse them through the app. If you change your mind within a few minutes, contact Google Play support directly to request reactivation.

What happens immediately after you cancel

Cancelling Sunsama doesn't mean losing access right away-understanding what actually changes helps you plan your transition to another tool.

Your access timeline

For web subscriptions, your access remains fully active until the last day of your current billing period. If you're on a monthly plan and cancel on the 15th of a 31-day month, you keep access until the 30th or 31st. For mobile subscriptions through Apple or Google, the same rule applies-cancellation prevents future renewals but doesn't cut off service mid-cycle.

What happens to your data

Sunsama retains your workspace data for approximately 30 days after cancellation. This is crucial: if you decide to resubscribe within that 30-day window-even to a different plan-your workspace, tasks, and integrations are fully recoverable. After 30 days, your data is permanently deleted, so if you think you might return to Sunsama, act within that timeframe.

Pro tip: Before your cancellation takes effect, export or document any critical workflows, task templates, or integration configurations you want to preserve elsewhere. Many users screenshot their daily layout or save task hierarchies to external notes.

Will you get a refund?

Refund eligibility depends entirely on where you purchased your subscription and when you're requesting it, so it's worth understanding your options before assuming you're out of pocket.

Web (direct) purchases and refund policy

Sunsama's refund policy states that web purchases are non-refundable once a billing period has started. You cannot claim a refund for unused time after your billing cycle has begun, even if you cancel on day one of a 30-day month. This is clearly outlined in Sunsama's Terms of Use and Billing FAQ.

However, this doesn't mean you have no recourse. Under Singapore's Consumer Protection (Fair Trading) Act, you have rights around misleading claims and unfair contract terms-Stopee can guide you on whether Sunsama's terms meet these standards if you believe you've been unfairly treated.

Mobile (App store and google play) refunds

Apple and Google handle refunds independently of Sunsama. Your refund eligibility depends on their policies, not Sunsama's.

• Apple App Store: Request refunds through your App Store purchase history. Apple typically allows refund requests within 14 days of purchase, though this can vary by region and circumstance. Sunsama does not process these refunds.
• Google Play: Similarly, Google allows refund requests within 48 hours of purchase in most cases, though this window is non-negotiable. Request refunds through your Google Play order history.

14-day free trial policy

The free trial is not a purchase-it's simply a 14-day access period that expires automatically. No charge is applied, and no refund is needed. If you're still in your trial and want to cancel, you simply stop using the app, and nothing is charged to your payment method.

Pro tip: If you subscribed during your free trial and then decided to cancel within 48 hours (for Google Play) or 14 days (for App Store), you may qualify for a refund through the app store. Always check the app store's refund status before assuming you've lost the money.

Your consumer rights in singapore

Stopee believes you deserve to understand your legal protections before dealing with any subscription service, including Sunsama. Singapore's consumer law gives you specific rights that protect you against unfair practices.

The consumer protection (Fair trading) act

Under this law, you're protected against unfair contract terms and misleading representations. This means Sunsama cannot use contract language that is unreasonably favourable to them or make claims about refunds and cancellation that are false or misleading.

If Sunsama makes a claim about your right to cancel or get a refund that contradicts their Terms of Use, the consumer-friendly interpretation takes precedence. If you believe Sunsama has breached this act-for example, by making a refund promise and then refusing to honour it-you have grounds to escalate your complaint.

Where to escalate if sunsama refuses to help

If Sunsama doesn't respond to your refund or cancellation request within 30 days, or if they refuse to cancel despite your explicit request, contact the Consumers Association of Singapore (CASE). CASE handles complaints about unfair practices and can mediate disputes between you and the company.

Stopee recommends documenting every communication-screenshots of your cancellation request, confirmation emails, and any refusal messages. When you escalate to CASE, this documentation becomes your evidence.

Common cancellation mistakes and how to avoid them

Cancellation is straightforward, but small oversights can lead to surprise charges or lost data, so let's walk through the pitfalls so you can avoid them entirely.

Mistake one: cancelling through the wrong channel

The biggest error Stopee sees is users cancelling through their payment method instead of through Sunsama's billing settings or the app store. Cancelling a payment card or disputing a charge doesn't actually cancel your Sunsama subscription-it just blocks payment, which can trigger account suspension or late fees instead of a clean cancellation.

Always cancel directly through Sunsama (web) or the app store (iOS/Android). This ensures your subscription status updates correctly and your data is preserved during the 30-day retention window.

Mistake two: not confirming the cancellation status

After you submit your cancellation request, verify that your subscription status actually changes. Log back into Sunsama's Billing settings or check your app store subscription list to confirm the status reads "Cancelled" or "Active until [date]". If the status hasn't changed after 24 hours, contact Sunsama support or the app store to investigate.

Mistake three: expecting immediate access loss

You'll continue to access Sunsama until the end of your current billing period, even after cancelling. If you expect to lose access immediately and you're caught off-guard, you might try to resubscribe unnecessarily. Know your access end date and plan your transition accordingly.

Mistake four: not checking for future charges

After cancellation, monitor your payment method for the next 30 days. If you see another Sunsama charge after your access should have ended, contact your payment provider and Sunsama support immediately. Charges after cancellation are usually system errors, but they're your responsibility to catch and dispute.

How to compare sunsama with alternatives

Before you cancel, you might want to understand how Sunsama stacks up against similar productivity tools, so you can make an informed decision about whether to stay or switch.

Sunsama excels at consolidating your day into one focused view and integrating your calendar natively. If you need team collaboration tools or broader project management, ClickUp or Asana might serve you better. If cost is your primary concern, Todoist or ClickUp's free tiers are worth exploring before you commit to paying again.

Checklist for a smooth cancellation

Use this checklist to ensure you've covered every step and won't encounter surprises after cancellation.

• Identify where you subscribed (Sunsama web, Apple App Store, or Google Play).
• Log in to your account and navigate to your subscription settings for that platform.
• Confirm your current billing cycle end date before you cancel.
• Export or document any important workflows, task templates, or integrations you want to preserve.
• Submit your cancellation request and note the date and time.
• Verify that your subscription status changes to "Cancelled" within 24 hours.
• Screenshot your cancellation confirmation for your records.
• If you're on a mobile subscription, check the app store as well to ensure the status updated there.
• Set a reminder for your access end date so you're not caught off-guard.
• Monitor your payment method for unexpected charges in the 30 days after cancellation.
• If you think you might return, note the 30-day data retention deadline.

Your next steps with stopee

Cancelling Sunsama is designed to be painless, and with the right approach, you'll avoid unexpected charges or data loss. Stopee has helped thousands of consumers cancel subscriptions smoothly-from navigating refund policies to escalating disputes when companies refuse to cooperate-and we're here to support your decision every step of the way.

Whether you're cancelling because you've found a better tool, want to reduce costs, or simply don't use the service, Stopee empowers you to exit on your own terms. You deserve clarity, control, and peace of mind when managing your subscriptions, and that's exactly what we deliver.

If Sunsama doesn't respond to your cancellation request, refuses to cancel, or charges you after you've cancelled, Stopee can help you escalate to the Consumers Association of Singapore or your payment provider. Your rights are protected, and Stopee is here to make sure you get the outcome you deserve.