Manage Superhuman

How to cancel superhuman and protect your rights in singapore

What is superhuman and who should cancel

Superhuman is a premium email client built for speed, keyboard shortcuts, and productivity. You get AI-assisted tools, smart reminders, and team collaboration features designed to help professionals handle high email volumes fast. The service runs on web, iOS, and Android, with pricing listed in US dollars on their main site.

If you signed up expecting to boost your workflow but found the learning curve steep, or if the monthly cost no longer justifies your email habits, cancelling makes sense. You control whether Superhuman fits your life and budget-not the other way around. At Stopee, we empower you to make that choice clearly and keep your money where it belongs.

Typical users and why they leave

Superhuman appeals to professionals, executives, and sales teams who handle dozens of emails daily and want deeper CRM integrations. Feature sets differ between Starter and Business plans, and between web and mobile billing.

People cancel for three main reasons: the subscription cost adds up over time, simpler email clients work just as well for their workflow, or they prefer free alternatives like Gmail with extensions. Whatever your reason, you have the right to stop paying and keep your data safe.

Your rights before you start cancelling

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services online. Superhuman's no-refund clause on their website does not override your statutory rights under this Act. If you cancel within 14 days of purchase and the service does not match the description or terms given, you may be entitled to a refund or credit, even if Superhuman's terms say otherwise.

This is your legal shield. Keep it in mind as you move through cancellation steps below.

How to cancel superhuman on the web

Cancelling on desktop is the fastest route and puts you in direct control of your account.

Step-by-step web cancellation

1. Open Superhuman on your desktop or laptop web browser at superhuman.com.
   • Log in with your email and password if you are not already signed in.
2. Press Cmd+K (Mac) or Ctrl+K (Windows) to open the command palette.
   • This is a keyboard shortcut built into Superhuman's interface.
3. Type "Cancel Subscription" into the search box that appears.
   • Select the result that says "Cancel Subscription" from the dropdown.
4. Review the cancellation summary and any final warnings.
   • Superhuman will confirm your plan, renewal date, and what happens next.
5. Click the confirmation button to complete cancellation.
   • You should receive an email confirmation to the address on file within minutes.
6. Save or screenshot your cancellation confirmation for your records.
   • This proof matters if you later dispute a charge or need to escalate with your bank.

Pro tip: If the command palette shortcut does not work, log into superhuman.com/admin instead and look for "Subscription" or "Billing" settings in the left sidebar. The path may vary by account type, but the cancellation button is always there.

Warning: Do not close the browser tab or refresh the page mid-cancellation. Wait for the success message or confirmation email before leaving the page.

Alternative method via account settings

If the command palette feels unfamiliar, you can cancel through your account settings instead.

1. Go to superhuman.com and sign in.
2. Click your profile icon or avatar in the top right corner.
   • A menu will drop down with account options.
3. Select "Settings" or "Account" from that menu.
4. Look for "Subscription," "Billing," or "Plan" in the left navigation panel.
5. Click into your current plan and select "Cancel Subscription."
6. Confirm and wait for the success page and email.

Both methods work equally well. Pick whichever feels easier to you. At Stopee, we believe the simplest path is always the best path.

How to cancel superhuman on mobile

Cancelling through your phone is convenient, but the process differs based on your operating system because Apple and Google handle billing independently.

Cancel on iOS via the app store

1. Open the Apple App Store on your iPhone or iPad.
2. Tap the profile icon in the top right corner (your photo or avatar).
3. Select "Subscriptions" from the menu that appears.
4. Find "Superhuman" in your active subscriptions list.
5. Tap on Superhuman and then tap "Cancel Subscription" or "Delete."
   • Apple will ask you to confirm and may offer discounts to keep you.
6. Confirm the cancellation and save your confirmation.

Important: When you cancel via the App Store, Apple handles your refund eligibility, not Superhuman directly. Apple's refund window is 14 days from purchase for most apps and subscriptions. If you are within that window and your reason is "subscription not as described," you have a strong case for a refund.

Cancel on android via google play

1. Open Google Play on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Find and tap "Superhuman" in your list of active subscriptions.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will show you the cancellation date and any final charges.
6. Confirm by tapping "Cancel subscription" again.

Google Play's refund policy is similar to Apple's: 14 days from purchase for new subscriptions, with exceptions for subscriptions that do not match their description. Keep screenshots of your cancellation and any emails as proof.

Pro tip: If you subscribed via mobile but want faster control, cancel through the web portal instead. That removes the middleman (Apple or Google) and gives you direct confirmation from Superhuman's system.

What happens after you cancel superhuman

Cancelling your subscription stops future charges, but access to your account does not stop immediately.

Your access and data during the notice period

Once you cancel, Superhuman stops charging you after your current billing cycle ends. If you cancel mid-month, you keep full access to your email, settings, and AI features until that month is up. Your data remains safe and retrievable throughout.

The day your paid period expires, your access closes. You can no longer read, send, or search emails through Superhuman, though Superhuman's servers may retain your data for a period set out in their privacy policy.

How to preserve your data before access ends

If you plan to leave, back up important emails, conversation threads, or settings before your access expires.

1. Export or forward critical emails to your personal Gmail, Outlook, or other email account.
2. Take screenshots of important conversation threads or shared notes within Superhuman.
3. Note any custom keyboard shortcuts or automation rules you created, so you can recreate them elsewhere.
4. Check whether Superhuman offers a data export or download tool in your account settings (availability varies by plan).

This backup step takes 10-15 minutes and saves you stress later. Your data is yours, and you should keep copies in places you control.

Will you get a refund from superhuman

Superhuman's stated policy is no refunds or credits for partly used billing periods or unused service capacity. This language appears in Section 8.10 of their Terms of Service.

What superhuman's terms actually say

Superhuman's published terms state that once you pay, the money is non-refundable unless a specific statutory right overrides that clause. They mean it as absolute, but Singapore consumer law does not agree in all cases.

If you paid for a monthly or annual plan and cancelled within 14 days, consumer protection rules may give you the right to a refund if the service does not match the description you were given or does not work as advertised. Superhuman's no-refund clause cannot take away statutory rights granted by the Consumer Protection (Fair Trading) Act.

Refunds for app-based subscriptions

If you subscribed through the Apple App Store or Google Play, refunds are handled by Apple and Google, not Superhuman. Here is what you need to know:

• Apple: You can request a refund for an app or in-app subscription up to 14 days after purchase through the App Store. Log into your Apple ID, go to "Subscriptions," find Superhuman, and tap "Report a Problem." Select your reason and submit your request. Apple reviews and responds within 48 hours.
• Google: Google Play allows refunds within 48 hours of purchase in most cases. Open Google Play, tap "Payments and subscriptions," select "Subscriptions," find Superhuman, and tap "Cancel subscription." If you are within the 48-hour window, you should see a refund option.

These refund windows are short. Act fast if you want your money back. Stopee recommends checking your original purchase email for the exact purchase date so you know your deadline.

Escalation if superhuman refuses a legitimate refund

If Superhuman or the app store denies your refund request but you believe you have a legal right to it, you can escalate your complaint to the Consumer Association of Singapore (CASE). CASE is a free consumer dispute resolution service that can mediate between you and the business.

File a complaint with CASE if:

• You cancelled within 14 days and Superhuman refuses to refund without a good reason.
• The service did not match the description on Superhuman's website.
• You were charged after you cancelled and Superhuman refuses to reverse the charge.

CASE will investigate at no cost to you. If Superhuman does not cooperate, the matter may move to small claims court. Stopee has seen CASE successfully recover refunds for consumers in similar situations.

Superhuman pricing and plan comparison

Understanding what you pay and what you get helps you decide whether cancelling saves you money or whether a lower-tier plan might suit you better.

Current pricing in SGD (converted from USD)

Note: Superhuman bills in USD on their website. The SGD amounts above use the exchange rate of approximately 1 USD = 1.35 SGD and are for reference only. Your actual SGD charge depends on the current exchange rate and any fees your bank applies.

Annual billing saves you money if you plan to stay long-term. If you are unsure, stick with monthly until you confirm the service works for your workflow. A yearly commitment you regret is much harder to escape than a month-to-month subscription.

Common mistakes when cancelling superhuman

Cancelling looks simple, but small oversights create big problems-forgotten confirmations, missed refund deadlines, or charges that should not have happened. You deserve to cancel cleanly and keep your records straight.

Mistake 1: not saving your cancellation confirmation

After you click "cancel," take a screenshot or save the confirmation page. If Superhuman charges you again by accident, that screenshot proves you cancelled on a specific date. Without it, you are stuck arguing with their support team and your bank.

Mistake 2: cancelling via email and expecting a quick response

Superhuman lists care@superhuman.com and hello@superhuman.com in their help centre. Emailing to cancel works, but it is slow and leaves room for miscommunication. Use the web or app cancellation method whenever possible. If you must email, follow up with a web cancellation too and save the confirmation.

Mistake 3: forgetting to cancel the mobile app subscription separately

If you have Superhuman on both your phone and web, cancelling on the web does not cancel your mobile subscription. You must cancel through the App Store (iOS) or Google Play (Android) separately. Otherwise, Apple or Google will keep charging you each month.

Pro tip: After cancelling, check your Apple or Google account 24 hours later to confirm the subscription no longer appears in your active list.

Mistake 4: cancelling after your renewal date

Superhuman renews your subscription on the same day each month. If your renewal is on the 15th and you cancel on the 16th, you have already been charged for the next month. You cannot get that refund unless you fall within 14 days of the original purchase or you have a statutory right under consumer protection law.

The best move is to cancel a few days before your renewal date. Check your invoice or billing history to find your exact renewal date, then set a calendar reminder 3 days before.

Cancellation confirmation checklist

Use this checklist after you cancel to make sure everything is locked down and you are protected.

• Received a confirmation email from Superhuman or the app store saying "Cancellation successful"
• Saved a screenshot of the confirmation page or email
• Noted the date and time of cancellation for your records
• Checked your email account settings to confirm the subscription no longer appears as active
• For app subscriptions: confirmed that Superhuman no longer appears in Apple ID or Google Play subscriptions
• Backed up any important emails or data before your access expires
• Checked your calendar for the access expiry date (usually end of current billing cycle)
• Set a reminder to verify no charge appears on your next billing date

This checklist takes 5 minutes and saves you hours of stress later. Stopee recommends completing it before you move on.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act is your safety net when buying services online, including email subscriptions like Superhuman.

Key rights that protect you

Under the Act, businesses must give you accurate descriptions of services, fair prices, and transparent terms. If a service does not match what was promised, or if the terms are unfair or hidden, you have the right to cancel and get your money back-even if the company's terms say "no refunds."

Superhuman's no-refund clause is only valid if it is fair and clearly disclosed. It does not override your statutory rights.

You can cancel and claim a refund within 14 days of purchase if:

• The service does not match the description on Superhuman's website or marketing materials.
• The service does not work properly when you try to use it.
• You were not told about a key limitation or cost upfront.
• The terms and conditions were not clear or easily accessible before you paid.

How to invoke your rights if superhuman refuses

First, ask Superhuman in writing (email to care@superhuman.com or hello@superhuman.com) for a refund and explain which consumer right you are relying on. Example: "I purchased Superhuman on [date] based on the description that it includes AI features. These features are not working as advertised. Under the Consumer Protection (Fair Trading) Act, I am requesting a refund within 14 days of purchase."

If Superhuman declines, contact CASE (Consumer Association of Singapore) at +65 6100 0315 or case.org.sg. You can lodge a free dispute resolution claim, and CASE will investigate. If the business still refuses, you can escalate to the Small Claims Tribunal for claims up to S$10,000.

Stopee has guided thousands of consumers through this process, and most reach a fair settlement without court involvement.

What to document to protect your claim

Keep these records in case you need to prove your case:

• Your purchase receipt and invoice from Superhuman or the app store, showing the date and amount paid.
• Screenshots of Superhuman's website or app store listing from the time you bought, showing the description and features promised.
• Emails to and from Superhuman's support team about any issues you experienced.
• Screenshots or recordings of features not working as expected.
• Your cancellation confirmation and date.
• Screenshots of your attempted refund request and Superhuman's response.

This evidence makes your case airtight. Businesses are far more likely to refund when they know you have documentation.

Reasons to keep or cancel superhuman

Before you commit to cancelling, weigh whether the service truly does not fit your needs or whether a smaller change might help.

Reasons to cancel

• The monthly cost (S$40-54) exceeds what you can justify for email productivity.
• You prefer free alternatives like Gmail with filters, labels, and browser extensions.
• The keyboard shortcuts and AI features do not integrate with your workflow after trying for a month.
• You do not need CRM integrations or team collaboration features (Starter plan may be overkill).
• You moved to a role with lower email volume and no longer need Superhuman's speed features.

Reasons to keep superhuman

• You handle 100+ emails a day and Superhuman cuts your time per email by half.
• Your team uses Superhuman's shared conversations and comments, and switching would disrupt collaboration.
• Your CRM relies on Superhuman's integrations, and no other email client offers the same deep connection.
• You tried it for less than 7 days and have not given the keyboard shortcuts enough time to become automatic.
• You are on an annual plan at a 20% discount, so the monthly cost is lower than if you switched to a cheaper tool and paid setup time to migrate.

If you are on Starter and Business features feel like overkill, ask Superhuman support whether you can downgrade instead of cancel. Downgrading keeps your account active and avoids data loss.

Contact and escalation details

Keep these contacts on file in case you need them after cancellation.

Superhuman support channels

• General subscriptions and billing: hello@superhuman.com
• Cancellation and account issues: care@superhuman.com
• Help Centre: superhuman.com/help (includes FAQs and account settings guides)
• Physical mailing address: Check Superhuman's website under "Contact Us" or in their Terms of Service for any listed postal address for formal notices.

If superhuman does not respond or refuses

• Consumer Association of Singapore (CASE): +65 6100 0315 or case.org.sg. File a free dispute resolution claim if Superhuman refuses a fair refund.
• Small Claims Tribunal: If CASE mediation fails and your claim is under S$10,000, you can file a claim here without a lawyer.
• Your bank or payment provider: If Superhuman continues charging you after cancellation, dispute the charge with your bank (credit card company or PayPal). You have up to 120 days to file a chargeback.

Summary and final guidance

Cancelling Superhuman is straightforward when you use the right method, save your confirmation, and know your rights. Whether you cancel via the web command palette, your app store account, or by emailing support, the key is speed and documentation.

Do not let Superhuman's "no refund" clause intimidate you. Singapore's Consumer Protection (Fair Trading) Act gives you real leverage, especially within the first 14 days. If you bought Superhuman expecting fast AI-powered email and the service did not deliver, you have grounds to push back.

At Stopee, we believe every consumer deserves clear, honest cancellation. We have helped thousands of consumers cancel subscriptions, recover refunds, and understand their rights. Visit stopee.com for guides to cancelling other services, dispute templates, and step-by-step support. Your money is yours to control.