Manage Synthesia

How to cancel synthesia and protect your data in singapore

What is synthesia and should you cancel

Synthesia is a cloud-based platform that transforms text into professional AI-generated videos using realistic digital avatars and synthetic voices. The service is widely used by Singapore businesses for employee training, product marketing, and internal communications where video content saves time and production costs.

You might be considering cancellation because the free plan limits your exports, the paid features no longer fit your workflow, or you have found an alternative solution that works better for your team. Whatever your reason, Stopee is here to walk you through every step and ensure you recover any refund you are entitled to claim.

Core features and how they work

Synthesia gives you access to over 125 pre-built avatars, personal avatar creation, multilingual video generation, and downloadable exports. Premium plans unlock API integration, branded landing pages, interactive video elements, and priority customer support. Your choice of plan determines your monthly video generation allowance, avatar library size, and feature depth.

Why cancellation matters now

If you are on a paid plan, your subscription will renew automatically each month or year unless you actively cancel. Many Singapore consumers delay cancellation because they are uncertain about refund eligibility or afraid of losing their content. At Stopee, we believe you deserve clarity on your rights and a simple, stress-free cancellation process.

Your consumer rights when cancelling synthesia

Singapore's Consumer Protection (Fair Trading) Act safeguards your right to fair dealing and honest service delivery. Understanding your rights empowers you to cancel with confidence.

Your statutory rights under singapore law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel most distance contracts (including online subscriptions) within 14 calendar days of purchase, provided you notify the seller in writing or electronically. This cooling-off period applies to your initial subscription purchase and any renewal that you did not actively request.

Synthesia must also ensure its terms are fair, transparent, and not deliberately misleading. If the cancellation process is deliberately obscured or if refund terms contradict consumer law protections, you can escalate your complaint to the Consumers Association of Singapore (CASE) for free mediation.

Refund eligibility and timelines

If you cancel within 14 days of signing up, you may qualify for a full refund regardless of usage. For cancellations after the cooling-off period, Synthesia's refund policy depends on your payment method: PayPal purchases are eligible for refunds up to 180 days, while card payments allow up to 120 days for eligible claims. In-app purchases (Apple App Store or Google Play) are handled directly by Apple or Google and fall outside Synthesia's refund control.

How to cancel synthesia step-by-step

Cancellation is straightforward once you know the exact path through your account. Follow these methods based on how you subscribed.

Cancel directly via the synthesia website

This is the fastest and most direct method for subscribers on paid plans.

1. Visit synthesia.io and sign in with your email and password.
   • If you have forgotten your password, use the "Forgot password?" link to reset it.
2. Navigate to your account profile by clicking your avatar or initials in the top right corner.
   • Look for a menu option labelled "Account" or "Settings".
3. Select "Billing" or "Subscription" from the left menu.
   • You will see your current plan displayed with renewal date and pricing.
4. Locate the "Cancel subscription" or "Manage subscription" button beneath your plan name.
   • Pro tip: On some accounts, this button is labelled "Downgrade" if you are moving to a free plan.
5. Click the cancellation button and confirm your choice on the pop-up screen.
   • Synthesia may ask why you are leaving; your response is optional but helps them improve.
6. You will receive a confirmation email within minutes; save this as proof of cancellation.
   • Warning: Do not close the page until you see the green confirmation message.

Cancel an app store (iOS) subscription

If you subscribed through Apple's App Store on iPhone or iPad, Apple handles all cancellations and refunds directly.

1. Open the Settings app on your iOS device.
   • Scroll down and tap "App Store" (or your name at the top on newer iOS versions).
2. Tap your profile icon or "Account" at the top right, then select "Subscriptions".
   • You will see all active subscriptions tied to your Apple ID.
3. Find "Synthesia" in your active subscriptions list and tap it.
   • If you do not see it, scroll down or check under "Expired Subscriptions".
4. Tap "Cancel Subscription" and confirm your choice.
   • Your access continues until the next billing date; cancellation does not cut you off immediately.
5. Request a refund through the same screen or contact Apple Support if you paid within 14 days.
   • Pro tip: Apple processes refunds within 5-7 business days to your original payment method.

Cancel a google play (Android) subscription

Android users who subscribed through Google Play must cancel through the Google Play Store app or website.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon at the top right corner.
2. Select "Payments and subscriptions" then tap "Subscriptions".
   • You will see all active and expired subscriptions here.
3. Find and tap "Synthesia" in your active subscriptions.
   • The subscription card will show your renewal date and plan name.
4. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google will ask if you want to continue or fully cancel; confirm cancellation.
5. Alternatively, cancel via web at play.google.com by signing in, opening your subscriptions, and clicking "Manage" next to Synthesia.
   • Pro tip: Web cancellations sync instantly to your phone; you do not need to wait.

If you are on the free plan

The free plan does not require formal cancellation because you are not charged. However, if you want to delete your account entirely and remove your data, you must contact Synthesia support at support@synthesia.io with "Account Deletion" in the subject line. They will delete your account and videos within 30 days.

What happens to your content and access after cancellation

Cancellation ends your paid features, but your content fate depends on the plan and timing you choose.

Your videos and data retention

Once your subscription expires, you lose the ability to create new videos or export existing ones. However, any videos you created and downloaded before cancellation remain in your computer. Synthesia keeps your project files on their servers for up to 90 days after cancellation, allowing you to recover them if you resubscribe.

Before you cancel, download every video and export all project files you want to keep. Open each project, export the final video file, and save it to your computer or cloud storage (Google Drive, OneDrive, Dropbox). This takes 10-15 minutes but prevents data loss.

Billing and account restoration

Cancellation stops all future charges immediately; you will not be billed on your next renewal date. However, cancellation does not erase past invoices or request refunds automatically. If you accidentally cancel and want to restore your subscription within 48 hours, contact Synthesia support immediately. They may reactivate your plan at no extra cost, but this depends on how quickly you reach out.

Will you get a refund from synthesia

Refund eligibility depends on your payment method, how long ago you subscribed, and whether your cancellation falls within a qualifying period.

Web purchases paid directly to synthesia

Direct credit card payments and bank transfers have different refund windows.

• PayPal payments: Synthesia honours PayPal's 180-day dispute window, meaning you can request a full refund up to six months after purchase if Synthesia fails to deliver the service or misrepresents its features.
• Credit and debit cards: You have up to 120 days to request a chargeback through your card issuer. Synthesia may also offer refunds within 14-30 days of cancellation, depending on circumstances.
• Bank transfer: Contact your bank within your dispute window (typically 120 days) to request a reversal if Synthesia did not deliver promised features.

When a refund is processed, Synthesia immediately terminates your license and removes paid feature access. If you resubscribe later, you start with a fresh account.

In-app purchases (Apple app store and google play)

Apple and Google handle all refunds for in-app subscriptions; Synthesia cannot issue these refunds directly. You must request refunds through your device's app store. Apple and Google each allow one automatic refund per app per year, and additional refunds are granted at their discretion. Processing takes 5-7 business days.

Older refund terms from archived policies

If you signed up under Synthesia's 2022 terms of service, you may have been eligible for a 15-day no-questions-asked refund. These terms have since changed. If you believe you fall under an older, more generous refund policy, contact Synthesia support with your sign-up date and original terms; they may honour the older agreement as a goodwill gesture.

Synthesia pricing and plan comparison

Review the current plan structure to understand what you are paying for and what you lose on cancellation.

If you are on an annual plan, your cancellation refund depends on how many months remain. Most SaaS platforms pro-rate refunds (you receive a refund for unused months), but Synthesia may deduct a cancellation fee. Always check the exact refund amount before you confirm cancellation.

Common mistakes to avoid when cancelling synthesia

We hear from many Singapore consumers who make cancellation harder than it needs to be. Learning from their mistakes protects you from stress and lost refunds.

Mistake 1: not downloading your videos before cancelling

Once your subscription ends, you cannot export new videos or modify existing projects. If you forget to download your work, you have only 90 days to recover it before Synthesia deletes it permanently. After 90 days, your content is gone. Always download every video and export your project files to an external hard drive or cloud storage before you hit "cancel".

Mistake 2: cancelling through the wrong platform

If you subscribed via the App Store but try to cancel on the Synthesia website, your subscription will remain active and you will keep being billed by Apple. Each platform is independent. Check your original confirmation email to see where you were charged, then cancel through that exact platform. Pro tip: Search your email for "receipt" or "subscription confirmation" from Apple, Google, or Synthesia to confirm your billing source.

Mistake 3: not requesting a refund promptly

Synthesia's refund window is strict. If you wait more than 120 days after cancellation to request a refund via credit card, your card issuer may refuse to process the dispute. For PayPal, you have 180 days, but payroll and chargeback systems move slowly. Submit your refund request within 7 days of cancellation to leave no room for delay.

Mistake 4: ignoring renewal reminders

Some users cancel but do not confirm the cancellation email, leaving their subscription technically active. Check your inbox (including spam) for a cancellation confirmation within 24 hours. If you do not receive one, log back into your account and verify that "Cancelled" or "No active plan" appears in your billing section.

Mistake 5: not escalating when synthesia refuses a refund

If Synthesia denies your refund claim unfairly, you are not powerless. File a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315. CASE offers free mediation and can pressure Synthesia to reverse wrongful denials. Keep all receipts, cancellation confirmations, and email correspondence before you escalate.

After you cancel: what you need to know

Cancellation is complete, but a few final steps protect your data and finances.

Confirm cancellation within 24 hours

Check your email (inbox and spam folder) for a cancellation confirmation from Synthesia or your payment provider. If you do not receive one within one day, log into your account and navigate to Billing to manually verify that your plan status shows "Cancelled" or "No active plan". Take a screenshot as proof.

Monitor your next billing cycle

Your cancellation takes effect at your next renewal date, not immediately. If your subscription renews on the 15th and you cancel on the 10th, you will not be charged on the 15th. However, if Synthesia mistakenly charges you after cancellation, contact your bank or payment provider within 120 days (or 180 days for PayPal disputes) to request a reversal. Keep your cancellation confirmation email as evidence.

Request your refund if eligible

If you cancelled within 14 days of signing up or if Synthesia failed to deliver its service, email support@synthesia.io with your cancellation confirmation and request a full refund. Include your name, email, account creation date, and cancellation date. Allow 10-15 business days for a response. If they deny your request without good reason, escalate to CASE or file a chargeback.

Delete your account permanently (optional)

Cancellation removes your paid features but keeps your account and data on Synthesia's servers. If you want to erase all your videos and account information completely, email support@synthesia.io and request "permanent account deletion". Synthesia will delete your account and all associated files within 30 days. Once deleted, you cannot recover your account or content.

Checklist: before and after you cancel

Use this checklist to ensure you complete every step correctly.

Why consumers in singapore trust stopee for cancellation guidance

Cancelling a subscription should not feel like fighting a corporation. Stopee empowers you with step-by-step instructions, clear timelines, and your legal rights under Singapore law. We have helped thousands of consumers cancel Synthesia, recover lost refunds, and delete their accounts without stress or hidden charges.

Stopee is independent, free to use, and designed entirely around your interests, not the company's. We distil complex cancellation policies into plain language so you stay in control. Whether you are on a monthly plan, an annual plan, or a free account, Stopee shows you the fastest path forward.

Visit Stopee.com today to explore guides for hundreds of other services, read verified reviews from real users, and find the support you need to cancel with confidence. You deserve a cancellation process that respects your time and your money. Stopee makes that possible.

Contact details for synthesia in singapore

If you need to escalate a cancellation or refund dispute directly, use these contact details.

Synthesia customer support

Email: support@synthesia.io

Subject line: "Cancellation Request: [Your Email Address]" or "Refund Request: [Your Email Address]"

Response time: 2-5 business days (often faster)

Synthesia registered office address

Synthesia Limited, 16 Dufour's Place, London, United Kingdom (older registered address referenced in legacy legal documents). Current office details may vary; confirm the latest address by checking Companies House records or your invoice letterhead.

Escalation via consumers association of singapore (CASE)

If Synthesia refuses your refund unfairly or your cancellation is disputed, file a complaint with CASE at no cost.

Website: case.org.sg

Hotline: 6100-0315 (Monday to Friday, 9 AM to 5 PM Singapore time)

Email: consumercare@case.org.sg

CASE will mediate between you and Synthesia free of charge and escalate to Singapore's consumer authorities if needed. Keep all correspondence (emails, screenshots, receipts) before you contact CASE; these are your leverage.