Manage Tc2000

How to cancel TC2000 and understand your rights as a singapore trader

What is TC2000 and why traders use it

TC2000 is a subscription-based trading platform built for active stock market analysis and execution. You get access to real-time charting tools, an intelligent stock screener called EasyScan, and integrated watchlist management - all designed to help you identify trading opportunities across U.S. markets.

Core features that keep traders engaged

The platform stands out for its powerful charting capabilities, advanced EasyScan screener that lets you filter stocks by custom criteria, and Market-Pulse tools on higher-tier plans. These features appeal to experienced traders who need speed and precision. However, if you've decided the subscription no longer matches your trading strategy or budget, Stopee is here to walk you through cancellation step by step.

Who should reconsider their subscription

You might want to cancel if you're trading less frequently, if the monthly cost (starting at SGD $35 per month) strains your trading budget, or if you've found alternative platforms that suit your needs better. The good news: TC2000 offers a 30-day money-back guarantee for new users, and you can cancel at any point in your billing cycle.

TC2000 pricing in singapore dollars

TC2000 prices its plans in USD, but here is what you can expect to pay in Singapore dollars based on current conversion rates.

Available plans and what they cost

Important notes on pricing

These SGD estimates are rough conversions and may vary depending on your payment processor's exchange rates and any promotional discounts applied at sign-up. If you prepaid for multiple months or an annual plan, you may be eligible for a refund of unused months when you cancel - which we cover in detail below.

Your consumer rights in singapore

Understanding your legal protections helps you negotiate a refund or cancellation with confidence.

Consumer protection act and digital services

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading claims, but it does not automatically grant a cooling-off period for digital subscriptions purchased online. However, TC2000 voluntarily offers a 30-day money-back guarantee - a consumer-friendly policy that exceeds the minimum legal requirement.

When to escalate to CASE

If TC2000 refuses to process your cancellation or refund despite their stated policy, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE). Pro tip: gather all email correspondence, screenshots of their cancellation policy, and proof of payment before you escalate. CASE can mediate disputes and push the company to honor its own terms.

How to cancel TC2000 step by step

You have four main routes to cancel your subscription, each with its own timeline and requirements.

Method 1: cancel via the TC2000 website or desktop app

This is the fastest method and gives you immediate confirmation.

1. Sign into your TC2000 account using the desktop app or web portal at tc2000.com.
2. Navigate to "My Profile" in the top menu.
   • Look for the "My Services" section within your profile dashboard.
3. Review your active subscriptions and data feeds.
   • Identify which subscription you wish to cancel (e.g., Premium, Premium+, or individual data packages).
4. Uncheck the box next to the subscription or data feed you no longer want.
   • Warning: Do not simply delete your account - unchecking prevents renewal but keeps your account active until the current billing period ends.
5. Proceed to checkout and confirm the order.
   • You will see a summary of your new subscription level (if downgrading) or confirmation of cancellation.
6. Save or print the confirmation email TC2000 sends you immediately after.
   • This acts as proof of your cancellation request and protects you if a charge appears on your next bill.

Method 2: cancel by phone

If you prefer to speak with a representative, calling TC2000 is a direct and documented way to cancel.

1. Call TC2000 customer service at 1-800-776-4940.
   • This is a toll-free U.S. number; international rates may apply from Singapore.
2. Press option 1 to reach the account or subscription team.
   • Wait times vary; call during business hours for faster service.
3. Provide your account email and confirm your subscription details.
   • The representative will locate your account and review your current plan.
4. Request cancellation and confirm the service will stop at the end of your current billing cycle.
   • Ask the representative to send you a cancellation confirmation email.
5. Write down the representative's name, call time, and reference number if given.
   • Pro tip: This documentation is invaluable if you dispute a charge later.

Method 3: cancel via mail

If you prefer a paper trail or have had difficulty with other methods, you can send a signed cancellation request by registered mail.

1. Write a formal cancellation letter that includes:
   • Your full name and account email address.
   • Your subscription start date and current plan name (e.g., Premium).
   • A clear statement: "I request immediate cancellation of my TC2000 subscription effective at the end of my current billing cycle."
   • Your signature and today's date.
2. Send the letter via registered mail to TC2000's headquarters in Alpharetta, Georgia.
   • Request a return receipt from the postal service to confirm delivery.
3. Keep the postal receipt and delivery confirmation as permanent proof.
   • Warning: Mail delivery to the U.S. can take 1-3 weeks; your cancellation will not take effect until TC2000 receives and processes the letter.
4. Follow up with a phone call 5-7 business days after posting to confirm receipt.
   • Reference the registered mail tracking number when you call.

Method 4: cancel an apple or google play subscription

If you subscribed to TC2000 through an app store rather than directly, you must cancel through that platform.

1. For Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions," find TC2000, and tap "Cancel Subscription."
   • The cancellation takes effect at the end of your current billing period.
2. For Google Play: Open Google Play, go to "Manage my subscriptions," select TC2000, and tap "Cancel subscription."
   • You will see the final service date displayed on screen.
3. After cancelling via the app store, email TC2000 support to notify them of the cancellation.
   • This ensures their records align with the app store's records.
4. If the app store or TC2000 refuses to process a refund, contact Stopee for guidance on disputing the charge with your bank or card issuer.
   • Stopee can help you document the cancellation request and prepare a chargeback if necessary.

What happens after you cancel

Cancellation does not mean instant loss of access - you have paid for your current billing period and TC2000 honors that.

Access and timeline

Once you cancel via web, phone, or mail, your subscription will stop renewing, but you keep full access to all features until the last day of your current billing cycle. For example, if you cancel on 15 October and your billing period runs until 31 October, you can trade and use all tools through 31 October at midnight. On 1 November, your account will downgrade to a free or read-only version.

Data feeds and watchlists after cancellation

Your saved watchlists remain in your account even after cancellation, but real-time data feeds will convert to delayed quotes if you drop to a free plan. Pro tip: before your final day, export any watchlists or saved scans you want to keep in spreadsheet form or use them with another platform.

Refunds and money-back guarantee

TC2000 does offer refunds under specific conditions, and understanding these rules helps you recover your money if you decide the platform is not right for you.

30-day money-back guarantee

New users or users whose accounts have been inactive for at least one year are eligible for a 30-day money-back guarantee on data package purchases. Warning: this refund only applies if you cancel within 30 days of your first purchase. After 30 days, the money-back guarantee no longer applies, though you can still cancel.

Refunds on prepaid and multi-month plans

If you prepaid for 3 months, 6 months, or a full year, you are entitled to a refund for any unused months when you cancel mid-term. Bonus months or promotional free time are forfeited and not refunded. To request a refund, call TC2000 at 1-800-776-4940 and have your account details and payment confirmation ready.

Free trials

If you are on a free trial, you can cancel at any time without being charged. Simply cancel using any of the four methods above. No refund is needed because no charge has been made.

Common mistakes when cancelling TC2000

Cancellation can feel stressful, especially if you have been billed unexpectedly - but avoiding these pitfalls makes the process smooth and protects your money.

Mistake 1: closing your account instead of unchecking the subscription

Deleting or closing your TC2000 account is not the same as cancelling your subscription. Account closure wipes your data, watchlists, and scan records, but your subscription may still renew. Always uncheck the specific subscription in "My Services" first. If you have already deleted your account, call customer service immediately to cancel the underlying subscription.

Mistake 2: not saving your cancellation confirmation

If you cancel online, screenshot or print the confirmation page. If you cancel by phone, ask for an email confirmation and save it. If TC2000 charges you after cancellation, you will need proof that you requested the cancellation in time. Stopee recommends keeping all cancellation records for at least 12 months.

Mistake 3: missing the 30-day money-back window

The 30-day refund guarantee expires quickly. If you bought TC2000 intending to refund it, do not delay - log into your account, check the purchase date, and initiate your refund request immediately if you are within 30 days. After 30 days, refunds become much harder to obtain.

Mistake 4: assuming app store subscriptions cancel automatically

If you signed up via Apple or Google, cancelling the app does not cancel the subscription. You must go into the app store settings and explicitly cancel the subscription, or you will be charged again at renewal. Then notify TC2000 directly so their records match.

Mistake 5: not following up if you see a post-cancellation charge

If you cancelled but were charged again, do not assume it is a mistake you cannot fix. Contact TC2000 immediately and reference your cancellation request. If they do not refund the unexpected charge within 5-7 business days, dispute it with your bank or card issuer. Stopee has helped thousands of consumers recover unwanted charges by documenting the cancellation request and escalating to the financial institution.

Cancellation checklist for TC2000

Use this checklist to ensure you have covered all the steps and documented everything.

Customer experiences with TC2000

Real traders share both praise and frustration with the platform - understanding both helps you decide if cancellation is the right move.

Why traders recommend TC2000

Active traders consistently praise TC2000's charting depth, the speed and flexibility of EasyScan, and the all-in-one workflow that combines scanning, alerting, and watchlist management. Users value the real-time data, the ability to build custom PCF (Price Close Formula) scans, and the responsive customer service when issues arise.

Common reasons for cancellation

Some users cancel because the learning curve is steep, especially for beginners. Others find the monthly fee adds up if they trade sporadically. A few report that they discovered cheaper alternatives or switched to commission-free brokers with built-in charting. And some traders simply outgrow the platform after a few years and want to consolidate tools. If any of these reasons describe your situation, you have legitimate grounds to cancel.

How stopee can help you cancel TC2000

Cancellation does not have to be confusing or stressful.

Why choose stopee for cancellation support

Stopee specializes in helping consumers like you navigate subscription cancellations, refund negotiations, and disputes with service providers. If TC2000 refuses to honour their 30-day money-back guarantee, if you are charged after cancellation, or if you simply need step-by-step guidance, Stopee has the expertise and templates to push back on your behalf. Stopee maintains up-to-date cancellation methods and consumer rights information for hundreds of services, so you always get accurate, current advice.

Next steps with stopee

Visit stopee.com to explore our full library of cancellation guides, refund templates, and escalation strategies. Whether you need help drafting a refund request email, understanding your consumer rights under Singapore law, or preparing a dispute letter to your bank, Stopee is your trusted partner. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges - and we are ready to help you succeed too.

Contact and cancellation address for TC2000

If you choose to cancel by mail or need to escalate a dispute, here is the official contact information.

Mailing address

TC2000 Headquarters
Alpharetta, Georgia
United States

Phone support

Toll-free: 1-800-776-4940
Press option 1 for account and subscription services.
Best times to call: Monday to Friday, 9 AM to 5 PM Eastern Time.

Email and web support

Visit the TC2000 support portal at their main website for additional contact options, live chat, or to submit a support ticket. When you reach out, reference your account email, subscription start date, and the reason for cancellation or refund request.

Cancelling TC2000 is straightforward when you know your options and have the right support. Whether you choose the web, phone, mail, or app store method, the steps above will get you through the process quickly. If you hit any resistance, remember that consumer protection laws in Singapore, combined with TC2000's stated policies, are on your side. Stopee stands beside you every step of the way - from initial cancellation through refund recovery and dispute escalation.