Manage Themify

How to cancel themify and reclaim your WordPress investment

What themify is and why you might need to cancel

Themify sells WordPress themes and plugins built around a drag-and-drop page builder, letting you design custom websites without writing code. If you've signed up for a Master Club subscription, purchased a standalone theme, or grabbed the Builder Pro plugin, you may now be looking to step back-and that's entirely valid. Whether you've found a better solution, changed direction for your website, or simply want to reduce your subscription costs, Stopee is here to walk you through cancelling your Themify membership or purchase cleanly and on your terms.

Who uses themify and what you get

Small business owners, freelancers and WordPress site builders rely on Themify's flexible theme builder and pre-built modules to launch sites faster. Themify offers several purchase models: one-time theme purchases, single plugins, yearly club memberships, and lifetime access plans. Understanding which option you've chosen is your first step toward cancelling correctly.

Why cancellation matters now

Your WordPress site will continue to run after you cancel-your installed themes and plugins remain in place. However, you'll lose access to updates and support the moment your paid period expires. If cost, feature fit, or service quality has let you down, Stopee recommends acting sooner rather than later to stop future billing and explore your refund options within Themify's 30-day money-back guarantee window.

Your consumer rights in singapore when cancelling digital products

What singapore consumer law says about digital purchases

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including digital products. However, the law does not automatically grant you a "cooling-off period" (right to change your mind after purchase) for digital downloads or online-only subscriptions simply because you prefer a different service. This means Themify is not legally required to offer refunds for change-of-mind scenarios unless they explicitly promise one in their terms.

Where the law helps you is if Themify misrepresented the product, failed to deliver as promised, or provided defective software. If you can show the themes or plugins don't work as advertised, or if a subscription was charged without proper consent, you have grounds to escalate beyond Themify's support team.

How to escalate if themify refuses to cooperate

If Themify denies your cancellation or refund request and you believe you have a valid claim under consumer protection law, contact the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost to you. Document every email exchange, screenshot your account settings, and keep records of charges. Stopee strongly advises building this paper trail before escalating-it makes your case far stronger if you need external help.

Methods to cancel themify based on how you paid

Cancelling a direct themify web purchase or subscription

If you bought directly from Themify's website using a credit card, bank transfer, or PayPal, you'll cancel through their member account area or by contacting support. Uninstalling the theme or plugin from your WordPress site does not cancel your subscription or stop future charges-you must submit a formal cancellation request to Themify's team.

Cancelling a subscription billed through apple app store or google play

If you signed up for Themify through your iPhone, iPad, or Android device, the subscription is linked to Apple or Google, not directly to Themify. You must cancel through the app store where you purchased it. Deleting the app will not cancel the subscription, and you'll continue to be charged. Stopee has guided thousands of consumers through this trap-let's make sure you don't fall into it.

Step-by-step: how to cancel your themify subscription or purchase

Cancel a direct themify membership or purchase

1. Log into your Themify account at themify.me using your email and password.
   • Forgot your password? Click "Forgot Password" and reset it before proceeding.
2. Navigate to your account dashboard or member area (usually a "My Account" or "Dashboard" link in the top menu).
   • Look for "Subscriptions," "Purchases," or "Billing" tabs.
3. Locate your active subscription or purchase you wish to cancel.
   • You should see your current plan (Master Club, Lifetime Club, or individual theme/plugin), renewal date, and next billing amount.
4. Click "Cancel Subscription" or "Request Cancellation"-wording varies depending on your plan type.
   • Warning: Some plans require you to email support instead. If you don't see a cancel button in your account area, proceed to step 5.
5. If no self-service option is visible, email Themify's support team directly at support@themify.me with the subject line "Subscription Cancellation Request."
   • Include your registered email address, the plan you wish to cancel, and your reason (optional but helpful).
   • Themify typically responds within 24 business hours.
6. Once Themify confirms your cancellation, you will receive a confirmation email.
   • Your subscription will not renew at the end of the current billing period.
   • Allow up to three business days for the cancellation to fully process in their system.
7. Verify the cancellation by logging back into your account a few days later.
   • Check that your subscription no longer appears in your active purchases or shows a "Cancelled" status.

Cancel an apple app store subscription (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Themify app itself.
2. Scroll down and tap Apps or Subscriptions (depending on your iOS version).
   • On newer iOS versions (15+), you'll see "Subscriptions" directly in Settings.
3. Tap Subscriptions to view all your active subscriptions.
   • You should see a list of all apps you're paying for.
4. Find and tap Themify in the list.
   • You'll see the subscription plan, billing cycle, and next renewal date.
5. Tap Cancel Subscription (red text, bottom of the screen).
   • Apple may offer you a discount to keep the subscription-decline if you're certain you want to cancel.
6. Confirm the cancellation when prompted.
   • You'll receive an email confirmation from Apple.
7. Your Themify subscription will end on the date shown-you won't be charged further.
   • Access to Themify benefits continues until that date, then stops automatically.

Cancel a google play subscription (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap Payments and subscriptions.
   • Then select Subscriptions.
3. Find and tap Themify from your active subscriptions.
   • You'll see the plan details, billing date, and renewal price.
4. Tap Cancel subscription or Manage subscription and then Cancel.
   • Google may prompt you to give a reason-this helps but is optional.
5. Confirm the cancellation.
   • You'll receive a confirmation email from Google Play.
6. Your subscription ends on the next billing date-Google will not charge you further.
   • Themify access continues until the final day of your paid period.

What happens to your website and access after you cancel

Your themes, plugins and site files remain live

Cancelling your Themify subscription does not delete your installed themes or plugins from your WordPress site. Your website continues to display exactly as it did before cancellation. Any custom designs, pages, and content you've built stay in place and remain visible to your visitors. You're simply stopping the recurring charges and losing access to new updates and priority support.

Updates and support end immediately

Once your paid period expires (or if you cancel a subscription before renewal), Themify will no longer push security updates or feature releases to your themes and plugins. You won't have access to the Themify support ticketing system or their knowledge base resources. If a security vulnerability is discovered in Themify code, you won't receive the patch unless you renew your subscription. For this reason, Stopee recommends backing up your WordPress database before your access window closes.

Your active sites continue to function

Your WordPress site does not "break" or go offline. The Themify code embedded in your site keeps working indefinitely. However, your site may become vulnerable over time as WordPress updates roll out and Themify falls behind. This is why many users keep a basic subscription active for security and critical updates, even if they're no longer actively developing their site.

Will you get a refund from themify?

Themify's 30-day money-back guarantee

Themify offers a 30-day money-back guarantee for purchases made through their web store. If you bought a Master Club subscription, Lifetime Club, individual theme, or plugin directly from themify.me, you can request a refund within 30 days of purchase if you're not satisfied. To claim it, contact Themify's support team by email at support@themify.me and clearly state you wish to request a refund under their guarantee policy.

Themify will review your request and respond within one to two business days. If approved, the refund is processed within three business days. The money returns to your original payment method-if you used a credit card, you'll see the credit on your next statement; if you used PayPal or a bank transfer, it may take slightly longer to appear.

Exceptions and non-refundable purchases

Lifetime Club purchases become non-refundable and non-exchangeable once the 30-day window closes. If you bought a Lifetime Club plan 45 days ago and now want a refund, Themify will not grant one. Single-theme purchases and plugin purchases are also subject to the 30-day window. Pro tip: If you're on the fence about a purchase, request a refund immediately rather than waiting-the clock starts on the day you buy, not the day you first use the product.

Refunds for apple app store and google play purchases

If you bought a Themify subscription through Apple or Google, you do not request a refund from Themify. Instead, you must contact Apple or Google directly. Both platforms offer a 14 to 30-day refund window depending on your purchase date and your prior refund history.

• Apple refunds: Visit reportaproblem.apple.com, locate the Themify charge, and request a refund. Apple reviews your request and typically approves or denies it within 48 hours.
• Google refunds: Open Google Play, find the Themify subscription charge in your transaction history, tap "Report a problem," and select "Request a refund." Google usually decides within 24 hours.

Both platforms rarely grant refunds if you simply changed your mind, but they often approve refunds if you claim the app didn't work as described or was purchased by mistake. Stopee advises being honest in your request-fraudulent refund claims can lead to your account being flagged or restricted.

Themify pricing in singapore dollars

Plan overview and estimated costs

Below is Themify's current pricing converted to Singapore dollars at approximate exchange rates. Actual billed amounts may differ slightly due to live currency conversion, payment processor fees, and periodic price updates from Themify. All prices shown are one-time payments unless otherwise stated.

Common mistakes to avoid when cancelling themify

Understanding why you might accidentally stay charged

We know cancelling a service you've paid for can feel stressful-especially if you're worried you'll miss a refund deadline or accidentally leave a subscription running. Stopee has identified the most common pitfalls, and catching them now could save you money and frustration.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Themify from your WordPress dashboard or deleting the mobile app does not cancel your subscription. Your credit card will continue to be charged on the renewal date. You must explicitly request cancellation through your account area or by emailing support. Deleting the app is simply tidying up-it changes nothing about your billing status.

Mistake 2: confusing direct purchases with app store subscriptions

If you're unsure whether you subscribed via Themify's website or via Apple/Google, check your credit card statement. Look at the merchant name: if it says "Themify" or "Themify.me," you bought directly and must cancel in your Themify account. If it says "Apple iTunes" or "Google Play," the app store is billing you, and you must cancel there. Cancelling in the wrong place will not stop your charges.

Mistake 3: waiting too long to request a refund

Themify's 30-day refund window starts on your purchase date, not your first login or first use. If you bought on 1 March, your refund window closes on 31 March, regardless of when you installed the theme or first accessed the plugin. If you're unhappy, request your refund immediately-don't assume you can always get your money back later.

Mistake 4: not keeping your cancellation confirmation

After Themify confirms your cancellation by email, save that confirmation message. If you're still charged after the cancellation date, you'll need proof that you did request it. Forward the confirmation to support and escalate to CASE if necessary. Without documentation, your claim is much weaker.

Checklist: steps to take before and after cancelling themify

Before you cancel

• Check whether you're within the 30-day refund window and whether a refund applies to your situation.
• Back up your WordPress database and any custom theme settings you want to preserve.
• Export your site content (pages, posts, images) in case you want to migrate to a different platform later.
• Verify whether you subscribed directly or through Apple/Google-check your payment method in your account or on your credit card statement.
• Screenshot your current Themify account showing your active subscription and renewal date for your records.

After you cancel

• Save the cancellation confirmation email Themify sends you.
• Log back into your account within 3-5 business days to confirm the cancellation is reflected in your account status.
• Check your credit card statement 7-10 days before your next renewal date to ensure you are not charged.
• If you are charged after cancellation, gather your cancellation confirmation and contact Themify support immediately to dispute the charge.
• If Themify does not respond or refuses to refund, file a complaint with CASE or request a chargeback through your credit card company (last resort).

How stopee can help you cancel and compare alternatives

Why use stopee for subscription cancellation guidance

Cancelling subscriptions should be simple-but companies often make it deliberately hard to discourage you from leaving. Stopee exists to demystify the process, walk you through every step, and protect your rights as a consumer. We've built detailed guides for thousands of services, from software to streaming platforms to website builders. When you use Stopee, you're following guidance from someone who understands both the technical steps and the legal landscape in Singapore.

What stopee covers for you

Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover refunds, and avoid surprise charges. Our guides are written by consumer advocates who have negotiated with companies, handled refund escalations, and consulted Singapore's consumer protection framework. We don't just tell you how to cancel-we explain why cancellation matters, what your rights are, and what to do if the company refuses to cooperate.

Whether you're cancelling Themify because you've found a better page builder, decided to code your own site, or simply need to cut costs, Stopee's step-by-step approach ensures you won't miss deadlines, accidentally stay billed, or fall into dark patterns that trap you in unwanted subscriptions.

Contact themify and escalation pathways

Themify's support contact details

For cancellations, refund requests, and billing disputes, email Themify's support team at support@themify.me. Include your registered account email, the subscription or purchase you wish to cancel, and any relevant order numbers. Expect a response within 24 business hours during weekdays (Singapore time). If you're requesting a refund, be clear about which product and the reason-this helps Themify process your request faster.

Escalation if themify doesn't respond

If Themify does not reply within 48 business hours, or if they refuse to cancel or refund you, escalate to the Consumers Association of Singapore (CASE). CASE provides free mediation and can compel Themify to comply with consumer protection laws. File a complaint at case.org.sg or call +65 6100 0315. Provide all email correspondence, screenshots of your account, and copies of charges-the more documentation, the stronger your case.

If CASE mediation fails and the amount is significant, you may also dispute the charge through your credit card company, though this should be your last resort and may damage your relationship with the company.

Your final next step

Now that you understand exactly how to cancel Themify, what refunds you're entitled to, and what your consumer rights are in Singapore, you're ready to act. Stopee has guided thousands of users through this exact process-and you don't have to do it alone. If you encounter any issues, return to this guide, verify each step, and remember: you have the law on your side if Themify tries to mislead you or block your cancellation. Good luck reclaiming your subscription budget.