Manage Undetectable

How to cancel undetectable and protect your SGD credits

What undetectable is and why you might want to leave

Undetectable is a subscription-based AI writing tool that helps you generate content designed to bypass AI detection software and read as human-written. The service offers credit-based usage across web and mobile platforms, including an iOS app available on the Singapore App Store.

You may choose to cancel for several reasons: you've finished your writing project, the credit system doesn't suit your workflow, or you want to explore alternative tools. Whatever your reason, Stopee is here to guide you through the cancellation process step by step and help you understand your rights as a Singapore consumer.

Key facts about undetectable's cancellation policy

Undetectable's Terms of Service clearly state that cancellation stops future charges immediately, but refunds are not guaranteed unless required by law. The company processes web-based cancellations via email to cancel@undetectable.ai, while iOS subscriptions go through Apple's App Store management system. Understanding these differences before you cancel ensures you don't lose credits or face unexpected charges.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you subscribe to digital services like Undetectable. You have the right to cancel without penalty within a reasonable timeframe, and you must receive clear information about billing cycles before you subscribe.

What the law requires undetectable to do

Undetectable must provide transparent terms about automatic renewal, billing frequency, and your right to cancel. If the company fails to disclose these details clearly, you may have grounds to dispute charges with your bank or payment provider. Additionally, if you can prove a technical fault prevented you from using the service as promised, the Consumer Protection (Fair Trading) Act may entitle you to a remedy or refund.

Your escalation options if cancellation fails

If Undetectable refuses to cancel your account or continues charging after you've requested cancellation, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 1800 6100 135. Stopee recommends documenting all cancellation attempts, including screenshots of emails sent to cancel@undetectable.ai and confirmation numbers. Having this evidence strengthens your case if you need to escalate to CASE or your bank's chargeback department.

How to cancel your undetectable web subscription

Cancelling your web-based Undetectable account requires you to email the company directly from your registered account address.

Step-by-step cancellation process

1. Open your email client and compose a new message to cancel@undetectable.ai
   • Use the email address linked to your Undetectable account
   • Do not use an alternative email; the company's Terms require the request to come from your account email for security
2. In the subject line, write "Subscription cancellation request"
   • Clear subject lines reduce processing delays
3. In the email body, include the following details to speed up processing:
   • Your full name
   • Your Undetectable account email address
   • Your subscription plan type (e.g., monthly, annual, credits-based)
   • The date of your last charge (check your bank statement or email receipt)
   • A brief statement: "I request immediate cancellation of my Undetectable subscription"
4. Send the email and wait for a confirmation response
   • Undetectable typically responds within 2 to 5 business days
   • Pro tip: Save a copy of your sent email and the timestamp-this becomes your proof of cancellation attempt
5. Verify that your next billing cycle does not occur
   • Check your bank or credit card statement 5 to 7 days after your expected renewal date
   • If a charge appears, reply to Undetectable's confirmation email with proof of the duplicate charge

Using your remaining credits before cancellation

Warning: Undetectable's Terms state that you may lose remaining credits upon cancellation. If you have unused words or credits in your account, use them before submitting your cancellation request. Log into your account, check your credit balance in the dashboard, and generate content until your balance is depleted or acceptable to you. Once you cancel, you cannot recover unused credits unless you qualify for the rare exception outlined in the Terms (content flagged below 75% human on a reputable AI detector within 30 days).

How to cancel your iOS app store subscription

If you subscribe to Undetectable through Apple's App Store on your iPhone or iPad, you cancel through Apple's system, not through Undetectable directly.

Step-by-step cancellation via app store

1. Open the Settings app on your iPhone or iPad
2. Tap your name or Apple ID at the top of the screen
   • If you use Family Sharing, select your own name
3. Tap Subscriptions
   • This menu shows all active and expired subscriptions linked to your Apple ID
4. Find and tap Undetectable in the subscriptions list
5. Tap Cancel subscription or Turn off auto-renewal
   • The exact wording depends on your iOS version, but both options stop future charges
6. Confirm your cancellation by tapping again when prompted
   • Apple will send you a cancellation confirmation email to your registered Apple ID email address
   • Pro tip: Screenshot this confirmation page for your records
7. Verify the cancellation in your App Store account within 24 hours
   • Return to Settings > [Your Name] > Subscriptions and confirm Undetectable no longer appears as active

Important timing note for iOS cancellations

Cancel at least 24 hours before your renewal date to stop the next billing cycle. If you cancel after your renewal date passes, Apple charges you for the current period, and you must request a refund directly from Apple via their Media and Purchases support page. Most refund requests for accidental renewals are approved if submitted within 30 days of the charge.

What happens to your account after cancellation

Cancelling Undetectable triggers several immediate changes to your account access and billing status.

Billing stops immediately

Once Undetectable confirms your web cancellation via email, or once Apple processes your App Store cancellation, future recurring charges cease. However, if you cancel after your renewal date, you have already paid for the current billing period, and no proration or refund applies unless Singapore's Consumer Protection (Fair Trading) Act requires one.

Access to your account and credits

After cancellation, your account typically remains active until the end of your paid period (for App Store) or is deactivated immediately (for web subscriptions, depending on Undetectable's internal policy). Your remaining unused credits are usually forfeited. Stopee recommends checking your account dashboard one week after cancellation to confirm access has been removed and no further charges are pending.

Downloaded content and data export

Before canceling, log into your account and download any generated content you want to keep. Undetectable does not guarantee permanent storage of your generated text after cancellation, and the company may delete your account data after a set retention period (typically 30 to 90 days). Take screenshots of any important work or export documents to ensure you don't lose your writing.

Refund eligibility and what to expect

Understanding Undetectable's refund policy protects you from disappointment and helps you know when to escalate if the company refuses a legitimate claim.

Undetectable's stated no-refund policy

Undetectable's Terms clearly state that refunds are not provided as a standard practice. This means you cannot cancel and receive a pro-rata refund for unused time or credits simply because you changed your mind. The company treats all purchases as final, similar to most digital SaaS products.

Rare refund exceptions

Undetectable does offer one specific credit refund: if you submit content that is flagged as less than 75% human on a reputable AI detector (such as Originality.AI or GPTZero), and you submit a refund request within 30 days of the incident, Undetectable may credit your account. This exception exists because it reflects a technical failure of the product's core promise.

How to claim this rare refund

1. Take a screenshot of the AI detector result showing your content flagged below 75% human-like
2. Document the date and time of detection
3. Email cancel@undetectable.ai (or support contact) with the subject line "Content detection refund claim"
4. Include your Undetectable account email, the screenshot, and the timestamp
5. Submit within 30 days of the detection incident
6. Wait for Undetectable's response (typically 3 to 7 business days)

Refunds for billing errors or unauthorized charges

If you spot a duplicate charge, a charge after cancellation, or a charge you do not recognize, contact Undetectable first with your bank statement as proof. If the company does not respond within 10 business days or refuses to correct the error, contact your bank or credit card provider and request a chargeback. Singapore's banking regulator, the Monetary Authority of Singapore (MAS), backs consumer protections for unauthorized or erroneous charges. Stopee advises keeping all email correspondence as evidence when disputing charges.

Undetectable pricing and plan comparison

Reviewing Undetectable's pricing helps you decide whether the service justifies its cost before cancellation and allows you to compare options if you choose to switch.

Current pricing in singapore dollars

One-time purchases require no cancellation, while subscriptions auto-renew and must be actively cancelled to avoid charges. If you subscribe monthly, canceling costs only one month's value; annual subscriptions lock you in for 12 months unless you qualify for an exception refund.

Common mistakes when cancelling undetectable

Cancellation errors are frustrating, but many are preventable. Learning what others have done wrong helps you avoid unexpected charges and lost credits.

Using the wrong email address

Undetectable's Terms require your cancellation request to come from your registered account email. If you email from a different address, the company may not process your request or may delay it while staff verify your identity. Always send your cancellation from the email you used to sign up. If you no longer have access to that email, contact Undetectable's support team immediately and ask them to update your email address before processing cancellation.

Not cancelling before the auto-renewal date

Subscriptions auto-renew on your renewal date if you don't cancel first. If you submit a cancellation request one day after your renewal, you've already been charged. Stopee recommends setting a phone reminder 5 days before your renewal date to complete cancellation in time. Check your original receipt or account dashboard to confirm your exact renewal date.

Assuming credits transfer to a new account

If you cancel and later decide to resubscribe, your old credits do not automatically transfer to a new account. You start fresh with zero balance. If you think you might return to Undetectable, use all your credits before cancelling, or consider pausing rather than cancelling (if that option is available).

Forgetting to cancel the iOS subscription separately

If you subscribed via both web and the iOS App Store, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel both individually: one via email to cancel@undetectable.ai and one via your Apple ID Settings. Check both your bank statement and Apple's Subscriptions menu to confirm both have been removed.

Not documenting your cancellation attempt

If Undetectable continues charging after you've requested cancellation, you need proof of your cancellation request. Screenshots of your email to cancel@undetectable.ai, the timestamp, and any confirmation response are your evidence. Without documentation, disputing a charge becomes harder. Save everything.

Your cancellation checklist

Use this checklist to ensure you cancel cleanly and protect yourself from post-cancellation billing surprises.

After cancellation: next steps and alternative tools

Cancelling Undetectable doesn't mean your writing workflow has to stop. Understanding what comes next helps you transition smoothly to an alternative or simply move on.

What to do with your cancelled account

Your account will either be deactivated or archived depending on Undetectable's retention policy. You typically cannot reactivate a cancelled account; you would need to create a new one and purchase a new subscription. Before cancelling, export or save any account information, settings, or generated content you might need later. Once deleted, this data is usually not recoverable.

If you want to cancel but keep access, consider pausing

Some subscription services offer a pause or freeze option that temporarily halts billing without closing your account. Contact Undetectable directly to ask if this option exists. Pausing preserves your credits, account history, and settings while you take a break. This approach works well if you plan to return to Undetectable in a few months.

Alternative AI writing tools in singapore

If you cancel because Undetectable doesn't meet your needs, consider researching alternatives such as Copy.ai, Jasper, or Writesonic. Each has different pricing, credit systems, and detection-bypass capabilities. Stopee has guides for cancelling many of these platforms too, so you can make informed comparisons before committing to a new tool.

Contact information for undetectable cancellation

Use these official addresses and contact methods if you need to reach Undetectable directly for cancellation or billing disputes.

Email cancellation address

Send all cancellation requests to cancel@undetectable.ai. Include your account email, subscription details, and the date of your last charge. Allow 2 to 5 business days for a response.

Mailing address for formal notice

If email responses are delayed or ignored, you can send a formal cancellation letter by mail to the company's registered address:

Undetectable
1309 Coffeen Avenue
Sheridan, WY 82801
United States

Send your letter via registered post or courier so you have proof of delivery. Include your full name, account email, the date you initially requested cancellation via email, and a clear statement requesting immediate cancellation. Keep a copy for your records.

Escalation contacts in singapore

If Undetectable refuses to cancel or continues charging after your request, escalate to:

• Consumers Association of Singapore (CASE): case.org.sg, telephone 1800 6100 135 (Monday-Friday, 9 am to 5.30 pm)
• Your bank or credit card provider: Request a chargeback for unauthorized or erroneous charges if Undetectable fails to refund you within 14 days
• Monetary Authority of Singapore (MAS): For disputes involving payment systems or merchant fraud, contact MAS at mas.gov.sg or call 1800 6225 437

Summary and final advice

Cancelling Undetectable is straightforward if you follow the correct process: email cancel@undetectable.ai from your registered account address, include all required details, allow time for processing, and verify that no charge appears on your next renewal date. For iOS subscriptions, manage cancellation through Apple's App Store settings. Use your remaining credits before cancelling to avoid forfeiture, and document everything in case you need to escalate a billing dispute.

Your consumer rights in Singapore protect you against hidden fees, unauthorized renewals, and billing errors. If Undetectable refuses to honor your cancellation request, Stopee recommends contacting CASE or filing a chargeback with your bank. Stopee has helped thousands of consumers cancel subscriptions smoothly and recover from billing mistakes-visit stopee.com to learn more about your rights and explore cancellation guides for other services. Your financial control matters, and Stopee is here to make sure you keep it.