Manage Voomly

How to cancel voomly and claim your refund in singapore

What voomly is and why you might need to cancel

Voomly is a subscription-based video creation and management platform designed to help entrepreneurs, creators and marketing teams build, edit and distribute video content without specialist skills. The platform offers tiered plans-from a free tier to premium enterprise subscriptions-with tools for video editing, performance analytics and team collaboration built in.

You might subscribe to Voomly for unlimited video production, marketing funnel creation or content workflow management across your team. However, if you've decided the service no longer fits your budget or business needs, cancelling quickly and protecting your refund eligibility becomes your priority. That's where Stopee comes in: we help you navigate subscription cancellations with confidence and clarity.

Common reasons to cancel voomly

You might cancel because you've found a cheaper alternative, your free trial period has ended and you're not ready to pay, you no longer need unlimited video creation, or you simply want to pause your subscription while you reassess your content strategy. Whatever your reason, understanding your cancellation rights under Singapore law and Voomly's specific policies will protect your money and prevent unwanted charges.

Your consumer rights when cancelling voomly in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when you buy subscriptions online, including the right to cancel within a cooling-off period and the right to demand a refund if goods or services don't match what was promised.

Cooling-off period and statutory rights

Under the Consumer Protection (Fair Trading) Act, if you purchase Voomly via the company's website, you have the right to a cooling-off period of up to 10 days from the date of purchase to change your mind without penalty-provided you notify Voomly in writing within that window. This is separate from any money-back guarantee Voomly advertises; the law gives you this protection automatically.

If Voomly fails to deliver the service as advertised, misrepresents its features, or breaches its contract terms, you can escalate your complaint to the Consumers Association of Singapore (CASE) for mediation. Stopee recommends documenting every communication with Voomly-emails, screenshots, transaction receipts-to strengthen your case if you need to file a formal dispute.

Rights for app-store purchases

If you subscribed to Voomly through the Apple App Store or Google Play Store, your statutory rights remain the same, but your refund request must go through Apple or Google first. Voomly does not process app-store refunds directly. Apple and Google each have their own refund windows (typically 14-15 days for cancellation and refund eligibility), so act quickly if you've just started a trial or paid for your first month.

Voomly pricing in singapore dollars

Below is a breakdown of Voomly's current pricing plans converted to approximate Singapore dollars, based on USD list prices at 1 USD = 1.35 SGD. Actual charges may vary slightly depending on your bank's exchange rate and Voomly's billing date.

If you're on a paid tier and no longer see value, cancelling before your next billing date ensures you don't lose money to an unwanted renewal. Stopee's platform helps you track these deadlines so you never miss a cancellation window.

How to cancel voomly step by step

Your cancellation method depends on where you subscribed: directly via Voomly's website, through the Apple App Store, or via Google Play Store. Each route has different procedures and timelines, so follow the path that matches your purchase.

Cancel via voomly's website

If you signed up and pay directly through Voomly's website, you'll cancel through their billing portal or by emailing support. This method gives you the most control and the clearest audit trail for your refund claim.

1. Go to Voomly's website and log into your account using your email and password.
2. Navigate to your account settings or billing section (usually found under "Account" or "Subscription" in the main menu).
3. Locate your active subscription and select "Cancel Subscription" or "Manage Billing".
4. Review the cancellation notice; Voomly will inform you of your current billing cycle end date.
5. Confirm your cancellation by clicking the final "Cancel" button.
6. Voomly will send you a cancellation confirmation email within 1-2 hours. Pro tip: forward this email to yourself and save a screenshot-you'll need it if you later dispute a charge.

Important: Voomly requires at least 10 days' notice before your next billing cycle to prevent automatic renewal. If you cancel fewer than 10 days before renewal, you may still be charged for the next period. Stopee recommends cancelling at least 11-12 days in advance to give Voomly time to process your request.

If you cannot find the cancellation button in your billing portal, email support@voomly.com with the subject line "Cancellation Request" and include your account email address, the plan you're cancelling (e.g. Voomly Cloud Monthly), and your preferred cancellation date. Voomly's support team typically responds within 24-48 hours during Singapore business hours.

Cancel via apple app store (iOS)

If you subscribed to Voomly through an iPhone or iPad, your subscription is managed by Apple, not Voomly. You must cancel directly in Apple's ecosystem.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions".
3. Find "Voomly" in the active subscriptions list.
4. Tap "Voomly" and then select "Cancel Subscription".
5. Confirm your cancellation by selecting "Confirm" or "Yes, cancel".
6. Apple will display a confirmation message stating your access continues until the end of the current billing period.

Warning: Voomly cannot cancel App Store subscriptions on your behalf, even if you email them. You must complete this process yourself through Apple's Settings. If you miss the 14-15 day refund window, you lose eligibility for a refund, though your access will end at the next billing date.

Cancel via google play store (Android)

Android users who subscribed via Google Play follow a similar process, though the steps differ slightly from Apple's interface.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions".
3. Choose "Subscriptions" from the menu.
4. Find and tap "Voomly" in your active subscriptions.
5. Select "Cancel subscription" and confirm when prompted.
6. Google Play will confirm that your subscription will end at the next billing date.

Pro tip: If you want a refund rather than just cancellation, submit your refund request to Google Play within 15 days of purchase. Google Play's refund eligibility window is stricter than Voomly's 30-day guarantee, so act quickly if you've just started a trial and want your money back immediately.

What happens to your access after you cancel

Cancellation doesn't mean instant lockout; understanding what you retain and when you lose access helps you plan your content workflow and avoid service disruption.

Your access during the notice period

After you submit your cancellation request to Voomly's website (or confirm it through your app store), your subscription remains active and fully functional until the end of your current paid billing period. You retain all features of your plan-unlimited video creation on Cloud and Pro tiers, analytics, team collaboration tools-right up to that final date.

If you're on a monthly plan and cancel on the 15th of the month, you keep full access until the 30th or 31st. If you're on an annual plan, you continue to access your account for the remaining 11 months (or however many months remain). This grace period gives you time to export your videos, download your project files, or transition to another platform without losing your content.

After your billing period ends

On the day after your final billing date, Voomly will lock your account. You lose the ability to create new videos, edit existing projects, or download files. Any videos you've already published or exported remain available wherever you've hosted them (YouTube, social media, your website), but you cannot make changes within the Voomly platform itself.

Pro tip: Before your access ends, export all your video projects, download any templates you've created, and save screenshots of your analytics. Stopee recommends doing this at least 3-5 days before your final billing date, in case you encounter technical issues during export.

Will you get a refund from voomly?

Voomly's refund policy differs based on how you purchased and how long ago you made the purchase. Your eligibility depends on whether you bought directly through their website or via an app store, and whether your purchase was a monthly subscription, annual plan, or lifetime license.

Refunds for web purchases (direct from voomly)

Voomly offers a 30-day money-back guarantee for subscriptions purchased directly through their website. If you're unsatisfied with the service within 30 days of your purchase date, you can request a full refund of your subscription fee.

• Your refund request must include your transaction receipt (the confirmation email Voomly sends you) and be submitted within 30 days of the original purchase date.
• Contact support@voomly.com with the subject "Refund Request - [Your Account Email]" and attach your receipt.
• Voomly typically approves or denies refund requests within 2-3 business days.
• Once approved, the refund processes to your original payment method (credit card, debit card, or PayPal) within 5-10 business days, depending on your bank.

Warning: This 30-day guarantee applies only to your first paid subscription with Voomly. Subsequent renewals or purchases may not be eligible for the full money-back guarantee, though you can still request a refund and appeal to Voomly's support team if you believe the service failed to meet its advertised standards.

Refunds for app-store purchases

If you subscribed via the Apple App Store or Google Play Store, your refund is handled entirely by Apple or Google, not by Voomly. Voomly does not process refunds for app-store transactions.

• Apple App Store: You can request a refund within 14 days of purchase directly through Apple. Go to your iTunes account, find the Voomly subscription under "Purchase History", and select "Report a Problem". Choose "I would like a refund for this purchase" and submit your reason. Apple will respond within 24 hours.
• Google Play Store: Google's refund window is 15 days from purchase. Open the Google Play Store, go to "Account" > "Payments and subscriptions" > "Subscriptions", find Voomly, and select "Cancel subscription". If your refund window is still open, Google offers a refund option during cancellation.

Pro tip: App-store refund windows are shorter than Voomly's 30-day guarantee, so if you're cancelling after a free trial, request your refund immediately-especially if you're past day 14-15. Both Apple and Google are usually lenient on first refund requests, particularly if you cancel during a trial period.

Refunds for lifetime and annual subscriptions

Lifetime licenses purchased from Voomly are refundable only within 30 days of purchase; after that, no refund is available. Annual subscriptions are not refunded on a prorated (daily rate) basis if you cancel mid-year. Instead, Voomly may offer credit toward other Voomly products or services, but this is at their discretion and requires negotiation with their support team.

If you're unhappy with a lifetime purchase after day 30, your recourse is limited to escalating a complaint via the Consumers Association of Singapore (CASE) if you believe Voomly misrepresented the product or violated consumer law.

Common mistakes when cancelling voomly

Cancellation delays and refund denials often stem from simple oversights. Knowing these pitfalls helps you avoid losing money and wasting time on customer service disputes.

Missing the 10-day notice window

Voomly's billing system renews automatically unless you cancel at least 10 days before your next cycle. If you cancel on day 9 before renewal, you'll still be charged for the next period. You then face a two-step process: cancel the upcoming renewal, then request a refund for the unwanted charge.

To avoid this, check your billing date in your account settings immediately after purchase. If your renewal is on the 20th of the month, set a phone reminder for the 9th to cancel by the 10th. Stopee recommends adding this to your calendar the moment you sign up.

Cancelling through the wrong channel

Many users cancel their subscription on their device's app store (Apple or Google) but forget that Voomly still has an active billing relationship with them. Even though the app stops auto-renewing, Voomly's own billing system may continue to attempt charges, resulting in disputes and confusion.

Always match your cancellation method to your purchase method: if you bought via Voomly's website, cancel via their website. If you bought via App Store, cancel via App Store. Doing both ensures no accidental charges occur and strengthens your refund claim.

Not saving your cancellation confirmation

Voomly's confirmation emails can be easy to lose in a crowded inbox. If Voomly later argues that you didn't actually cancel, you have no proof. Always save your cancellation confirmation email as a PDF, screenshot the confirmation on screen, and store both in a dedicated folder on your computer or cloud storage.

Waiting too long to request a refund

Voomly's 30-day money-back guarantee has a hard deadline. If you cancel on day 31, you lose refund eligibility entirely, even if the service never worked for you. Calculate your deadline from your original purchase date and submit your refund request at least 2-3 days before day 30 to leave a safety margin for processing delays.

Cancellation checklist for voomly

Use this checklist to ensure you've covered every step and protected your refund eligibility:

• Calculate your refund deadline: Count 30 days from your purchase date. Mark day 28 as your final refund-request date to account for processing delays.
• Identify your billing date: Log into your Voomly account or app store and note the exact date your subscription renews each month or year.
• Set a cancellation reminder: Schedule a phone alarm for 10 days before your next renewal to ensure you cancel in time.
• Choose your cancellation method: If you paid via Voomly's website, use their billing portal or email support@voomly.com. If you subscribed via Apple or Google, cancel through those platforms.
• Complete the cancellation: Follow the step-by-step instructions for your platform (web, iOS, or Android).
• Save your confirmation: Screenshot or PDF the cancellation confirmation and store it in a dedicated folder.
• Request a refund if eligible: If you're within 30 days of purchase and unsatisfied, email support@voomly.com with "Refund Request" in the subject line and attach your receipt.
• Monitor your payment method: Check your bank or card statement 3-5 days after cancellation to confirm no additional charges appear.
• Escalate if needed: If Voomly refuses to cancel or denies your refund unjustly, file a complaint with CASE (Consumers Association of Singapore) at case.org.sg.

Key takeaways and your next step

Cancelling Voomly in Singapore is straightforward if you follow the right process: identify your purchase channel, cancel at least 10 days before your next renewal, save your confirmation, and request your refund within 30 days if you're unsatisfied. Your statutory rights under the Consumer Protection (Fair Trading) Act protect you from predatory billing and false advertising, and you can escalate to CASE if Voomly refuses to honour these protections.

If you're concerned about managing multiple subscriptions and their cancellation deadlines, Stopee has helped thousands of consumers cancel unwanted services, reclaim refunds, and avoid surprise charges. Stopee's guides cover everything from subscription tracking to escalation strategies, and our community shares real experiences from people who've successfully cancelled Voomly and other platforms.

Visit Stopee today to explore your cancellation options, check your refund eligibility, and access step-by-step support tailored to your situation. Stopee is here to empower you to take control of your subscriptions and your wallet.

Voomly contact information

Primary email: support@voomly.com

Data processing controller: Eagle, Idaho (USA)