Manage Vyond

How to cancel vyond and protect your subscription rights in singapore

What vyond is and why you might want to cancel

Vyond is a subscription-based video animation platform used by teams to create explainer videos, training content, and internal communications. You get access to templates, asset libraries, lip-syncing tools, and multiple animation styles, letting you produce professional videos without deep design expertise. Plans scale from single-user accounts to enterprise setups with team collaboration and advanced security features.

You might consider cancelling Vyond if you no longer need animated video production, if the monthly or annual cost no longer fits your budget, or if you've found a competing platform that better suits your workflow. The good news is that cancelling is straightforward once you know where to look, and Stopee is here to walk you through every step so you avoid unexpected charges or data loss.

Who uses vyond and what it costs

Marketing teams, trainers, internal communicators, and agencies rely on Vyond to produce polished videos in hours rather than weeks. The platform works across web, iOS, and Android, so your team can collaborate wherever they are. Pricing in Singapore ranges from around S$73 per month (Starter annual plan) to S$300+ monthly for enterprise solutions, depending on your user count, credits, and feature needs.

When cancellation makes sense

You should cancel if your free trial is ending and you decide it is not the right fit, if your annual contract is up for renewal and you want to switch platforms, or if budget constraints force a cutback in software subscriptions. Cancelling before auto-renewal triggers is critical; waiting until after billing means you will have to request a refund, which Vyond often denies for active-term charges.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services like Vyond subscriptions. Even if Vyond's terms state that fees are non-refundable, the law says you have statutory rights if the service is misleading, unfit for purpose, or supplied unfairly.

What the law says about subscriptions and refunds

Under the Consumer Protection (Fair Trading) Act, you have the right to expect that any service you pay for is of acceptable quality, fit for the purpose it is marketed for, and described truthfully. If Vyond fails on any of these counts-for example, if key features are missing, the service is consistently unavailable, or the trial period was misleading-you may be entitled to a refund or cancellation without penalty. This right exists even if Vyond's own policy says "non-refundable."

Pro tip: Keep records of all your transactions, emails, and screenshots showing the service failing or misleading claims in marketing. These are your evidence if you need to file a formal complaint with the Consumers Association of Singapore.

Your escalation options if vyond refuses to cancel

If Vyond declines your cancellation request or refuses a refund you believe you are legally entitled to, you can escalate to the Consumers Association of Singapore (CASE). You can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) if you believe Vyond has engaged in unfair or misleading conduct. Having Stopee's guidance on cancellation procedures and consumer rights means you go into any escalation confident and prepared.

Methods to cancel vyond in singapore

Vyond offers several ways to cancel, depending on how you signed up and where you live. Each method works, but the timing and confirmation process differ slightly, so you need to know which path applies to you.

Cancel via the vyond web account

This is the primary and fastest way to cancel your Vyond subscription. Logging into your account and disabling auto-renewal stops future charges at the end of your current billing period. Your access continues until that date; you simply will not be charged again.

Cancel via apple app store (iOS)

If you signed up for Vyond through the Apple App Store, you manage your subscription through your Apple ID settings, not through Vyond itself. Apple handles the refund and cancellation process independently.

Cancel via google play (Android)

Android users who subscribed through Google Play must cancel in their Google Play account settings. Vyond does not process cancellations made through Google Play, so you go directly to Google to manage your subscription status and any refund requests.

Cancel by mailing the singapore office

For formal cancellation correspondence or if you have difficulty cancelling online, you can write to Vyond's registered Singapore office. This creates a paper trail and is useful if you are filing a formal complaint with CASE. Stopee recommends using this method as a backup if online cancellation fails or if you want written confirmation of cancellation.

Step-by-step: how to cancel vyond online

The web cancellation method is the fastest and most reliable. Follow these steps exactly, and take screenshots at each stage to prove cancellation.

1. Log into your Vyond account using your email and password.
   • Go to vyond.com/login or open the Vyond app and tap your profile icon.
   • If you forget your password, click "Forgot password" and reset it via email.
2. Navigate to your account or billing settings.
   • Click your name or profile icon in the top right corner.
   • Select "Account Settings" or "Billing" from the dropdown menu.
   • Look for a section labelled "Subscription," "Plan," or "Billing Details."
3. Find the auto-renewal or subscription management option.
   • You will see your current plan name, renewal date, and billing amount.
   • Look for a button or link that says "Disable auto-renewal," "Cancel subscription," or "Manage subscription."
4. Click to disable auto-renewal or cancel.
   • Vyond may ask you why you are cancelling; answer briefly or skip if optional.
   • Confirm the cancellation when prompted.
5. Verify the cancellation immediately.
   • Return to your billing page and confirm that auto-renewal now shows as "Disabled" or "Off."
   • Take a screenshot of this confirmation page.
   • Check your email for a cancellation confirmation from Vyond within 24 hours.
6. Save your work and export any projects you need before the billing period ends.
   • Vyond will suspend your account or restrict features once the active subscription term expires.
   • Download or export any videos, scripts, or assets you created.

Warning: Disabling auto-renewal is not the same as immediate cancellation. Your subscription stays active until the end of your current paid term. You will not be charged again after that date, but you lose access to the platform once the term ends. Plan ahead if you have projects due soon.

How to cancel via apple app store

If you signed up for Vyond through the App Store on iPhone or iPad, Apple owns the billing relationship, not Vyond. You manage and cancel the subscription directly in your Apple ID settings.

1. Open the App Store app on your iPhone or iPad.
   • Tap the account icon (your profile picture) in the bottom right.
2. Tap "Subscriptions."
   • You will see all active and cancelled subscriptions linked to your Apple ID.
3. Find Vyond in the list and tap it.
   • Vyond will appear under "Active" if your subscription is current.
4. Tap "Cancel Subscription" or "Manage."
   • Confirm the cancellation when prompted.
   • Apple will show you the exact date your access ends.
5. Request a refund if eligible (within 14 days of purchase or if you believe the service is defective).
   • Tap "Report a Problem" next to the Vyond charge and explain your reason.
   • Apple reviews refund requests and typically decides within 48 hours.
6. Save your work to your device or cloud storage before the subscription ends.
   • Export any videos you created while your subscription was active.

Pro tip: Apple's refund window is generous if you act fast. If you subscribed by mistake or the free trial converted to a paid subscription you did not authorize, request a refund immediately through App Store settings. Stopee has helped thousands of users recover charges this way.

How to cancel via google play

Android users who subscribed to Vyond through Google Play must cancel in the Google Play app or website. Google processes the cancellation and any refunds independently of Vyond.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap "Payments and subscriptions" or "Manage subscriptions."
   • You will see a list of all active subscriptions.
3. Find Vyond and tap it.
   • Tap "Manage" or "Cancel subscription."
4. Confirm the cancellation.
   • Google will show you the exact date your access ends.
   • You will receive a cancellation confirmation via email.
5. Request a refund if you meet Google's criteria (within 48 hours for most charges, or if the service fails to deliver).
   • Return to the Vyond subscription page and tap "Report a problem."
   • Explain why you want a refund and submit.
   • Google reviews the request and typically responds within 24 to 48 hours.
6. Download your projects before the subscription ends.
   • Use the Vyond app or web interface to export videos and assets while you still have access.

Warning: Google Play refunds are subject to their own policy and may differ from Vyond's terms. If you are within 48 hours of purchase and believe the service did not deliver as described, Google is more likely to approve a refund than Vyond would be directly.

Cancellation by mail: formal written notice

If you want a paper trail or if online cancellation is not working, send a formal cancellation letter to Vyond's Singapore office. This method is slower but creates proof of your cancellation request, which is valuable if you later dispute a charge or file a complaint with CASE.

The mailing address and what to include

Address your letter to the registered office of Vyond (Singapore) Pte. Ltd. Include your full name, email, account username, current plan name, and the exact date you want the subscription to end. Request a written confirmation of cancellation. Stopee recommends sending the letter via registered mail so you have proof of delivery.

Note: As of November 2025, Vyond's Singapore entity is listed as struck off in Singapore corporate records. This does not mean the company is defunct or unreachable, but it does mean you should verify the current contact address on Vyond's official website before mailing.

Vyond pricing and plan details in singapore

Understanding the full cost of your plan helps you decide whether to renew or cancel. These prices are converted from USD to Singapore dollars and may vary slightly at checkout due to taxes and regional adjustments.

Annual plans offer significant savings over monthly subscriptions. If you are unsure whether Vyond fits your needs, use the 14-day free trial and cancel before it converts to a paid subscription. Stopee strongly recommends marking your calendar with a cancellation reminder at least three days before the trial ends.

What happens after you cancel vyond

Cancellation does not mean instant deletion. Your account and projects remain accessible until your current billing term expires, but once the term ends, your options shrink considerably.

Access during and after your final paid period

After you disable auto-renewal, you retain full access to your account, all your created videos, and the entire platform until the end of your billing cycle. You can continue editing, exporting, and downloading projects throughout this period. No features are restricted; you simply will not be charged again when the cycle completes.

Once your billing period ends, Vyond may suspend your account or limit your access to view-only mode. You will no longer be able to edit videos, export new versions, or create new projects.

Protecting your work before access ends

Download or export every video, script, and asset you want to keep before your subscription expires. Vyond's policies may restrict your export rights once the active subscription ends, so act before the final date. Save your videos in a standard format like MP4 to ensure you can play them on any device, even if Vyond's platform becomes inaccessible.

Pro tip: Create a backup folder on your computer or cloud storage (Google Drive, Dropbox, OneDrive) and download all your projects there. This takes 15 minutes but saves you hours of recreation work if you ever need those videos again.

Account deletion and data retention

Vyond does not automatically delete your account after cancellation. Your account will remain on their servers indefinitely unless you request deletion. If you want Vyond to remove your personal data and projects entirely, contact their support team and request account deletion in writing. Keep a copy of the confirmation for your records.

Refunds: what you can and cannot expect

Vyond's published policy states that subscription fees are non-refundable once the billing period begins. However, Singapore law gives you additional rights that can override this policy in specific situations.

Vyond's standard refund policy

Vyond typically denies refunds for monthly and annual subscriptions once the billing period has started. Free trials do not carry refund charges because they are free, but they auto-convert to paid subscriptions unless you cancel beforehand. If you fail to cancel a trial and are billed without your explicit consent, you have grounds to request a refund under the Consumer Protection (Fair Trading) Act.

Warning: Never rely on Vyond's published "non-refundable" policy as your final answer. This policy is not enforceable if Vyond has misled you, if the service does not work, or if the trial-to-paid conversion was not clearly disclosed before billing.

Refunds under singapore consumer law

The Consumer Protection (Fair Trading) Act allows you to claim a refund or reverse a charge if Vyond's service is unfit for purpose, of unacceptable quality, or supplied using misleading or unfair practices. Common grounds include:

• The platform crashes or is unavailable for extended periods.
• Key features advertised during your trial are missing or broken in the paid plan.
• You were not clearly informed that the free trial would auto-convert to a paid subscription.
• Export or quality features differ materially from what was promised.
• The service does not match the description provided in marketing materials or the sales pitch.

If any of these apply, contact Vyond and request a refund, citing the Consumer Protection (Fair Trading) Act. If Vyond refuses, escalate to the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore. Stopee recommends keeping all emails, screenshots, and transaction records as evidence.

Refunds for app store subscriptions

If you subscribed via the Apple App Store or Google Play, you do not request a refund from Vyond. You request it directly from Apple or Google. Both platforms have more generous refund windows (up to 48 hours for most charges) and are more likely to approve refunds for subscription services that did not meet expectations. Act fast; refund requests submitted after this window are rarely approved.

Common cancellation mistakes and how to avoid them

Cancellation seems straightforward, but many people stumble at critical moments and end up paying for months they did not use. Here are the traps and how you sidestep them.

Forgetting to cancel before renewal

The biggest mistake is assuming you will remember to cancel and then forgetting until after the next charge posts. By then, you are stuck with a bill and a harder refund fight. Instead, cancel the moment you decide you no longer need the service. If the trial period is ending, cancel on day one of the trial, not day 13.

Cancelling on the platform but not the app store

If you signed up through the App Store or Google Play, cancelling on Vyond's website does nothing. Your app store subscription remains active and will charge you at the next renewal. You must cancel in the app store itself. Many people cancel in the wrong place and then get surprised by a charge. Double-check which method you used to sign up originally, then cancel in that exact location.

Pro tip: Check your bank or credit card statement and look at the merchant name. If it says "Apple" or "Google" instead of "Vyond," then you signed up via an app store and must cancel there.

Not requesting a written confirmation

Vyond's system usually sends an email confirmation of cancellation, but not always immediately. If you do not receive one within 24 hours, do not assume you are safe. Log back in and verify that auto-renewal is disabled. If the status is still "active," try cancelling again or contact Vyond support. Written proof matters if you later dispute a charge.

Ignoring the access cutoff date

You remain subscribed until your billing period ends, but once it ends, your account may be suspended with little warning. If you have important projects, export them at least one week before the end date. Waiting until the last day risks losing access before you finish downloading everything.

Not saving your work before access ends

Vyond will not delete your videos immediately after cancellation, but the company does not guarantee permanent retention of free or inactive accounts. If you care about a video, download it. Cloud storage is cheap and reliable; losing years of work because you assumed Vyond would keep it is not.

Checklist: cancel vyond step-by-step

Use this checklist to ensure you cancel correctly and avoid surprise charges.

• Step 1: Decide where you signed up (Vyond website, Apple App Store, or Google Play).
• Step 2: Log into the correct cancellation platform for your subscription method.
• Step 3: Navigate to billing or subscription settings.
• Step 4: Click disable auto-renewal or cancel subscription.
• Step 5: Confirm the cancellation when prompted.
• Step 6: Take a screenshot of the confirmation page.
• Step 7: Check your email for a cancellation confirmation within 24 hours.
• Step 8: Export and download all projects you want to keep.
• Step 9: Mark your calendar with the date your access will end.
• Step 10: If no confirmation email arrives within 24 hours, log in again and verify that auto-renewal shows as disabled.

Why users cancel vyond and what they switch to

Understanding why others cancel helps you decide whether cancellation is right for you, or whether you might benefit from staying and adjusting your plan.

Reasons people cancel

Cost is the primary reason. Vyond is not cheap, and if you produce videos only occasionally, the monthly fee may not justify the value. Others cancel because they find competing tools like Animaker, Powtoon, or Adobe Animate more intuitive or cheaper. Some teams produce fewer videos than expected and downgrade from Professional to Starter or cancel entirely. A smaller number cancel because of poor customer support, frequent bugs, or feature gaps that were promised but not delivered.

Popular alternatives to vyond

If you are considering cancellation, you might explore Animaker (similar pricing, more templates), Powtoon (lower cost, fewer customization options), Adobe Animate (higher cost, more professional output), Moovly (mid-range pricing, good for beginners), or even DIY options like Canva or CapCut for simpler projects. Each has different strengths, so evaluate your specific needs before committing to a new subscription.

Recovering a charge: how stopee can help

If you have already been charged and you believe it was unfair or unauthorized, you still have options. Stopee helps consumers dispute charges, request refunds, and escalate complaints when companies refuse to listen.

Whether you were billed after requesting cancellation, auto-charged for a trial you did not authorize, or charged in error, Stopee provides templates, guidance, and escalation support to help you recover your money. We have helped thousands of consumers cancel unwanted subscriptions and reclaim funds they thought were gone for good.

If Vyond refuses your refund request, do not give up. File a formal complaint with the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore. Stopee can guide you through this process and show you how to present your case effectively.

Cancellation address: vyond (Singapore) pte. ltd.

Use this address for formal written cancellation correspondence or complaints:

Vyond (Singapore) Pte. Ltd.
Registered office address: [Verify current address on Vyond's official website or ACRA registry before sending correspondence]

Send your cancellation letter via registered mail with a delivery confirmation. Include your full name, email address, account username, current plan name, and the date you want the cancellation to take effect. Request a written confirmation of cancellation in reply. Keep a copy of the letter and the delivery confirmation for your records.

Important note: Vyond's Singapore entity is listed as struck off as of November 2025 in Singapore corporate records. This may affect mail delivery or response times. Before sending correspondence by mail, verify Vyond's current contact address on their official website or call their support line to confirm they are still accepting mail at this address. For most cancellations, the online method through your Vyond account is faster and more reliable.

Final takeaway: cancel vyond with confidence

Cancelling Vyond is simple if you know which platform to use and act before auto-renewal triggers. Whether you cancel online, through the App Store, via Google Play, or by mail, the key is to confirm the cancellation immediately and export your work before access ends. Do not let Vyond's "non-refundable" policy discourage you from claiming a refund if the service failed to deliver or if you were misled during the trial-to-paid conversion. Singapore law is on your side, and the Consumers Association of Singapore and Competition and Consumer Commission of Singapore are ready to back you up if Vyond refuses to listen.

Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and stand up to companies that ignore cancellation requests. Visit Stopee today for additional guides, templates, and direct support for your cancellation. Whether you are cancelling Vyond or any other subscription, Stopee is here to make sure you get what you are legally entitled to and that you never pay for a service you no longer use.