Manage Wpml

How to cancel WPML in singapore and protect your multilingual website

What WPML is and why you might want to cancel

WPML is a WordPress plugin created by OnTheGoSystems Limited (based in Hong Kong) that transforms your website into a multilingual platform. It handles content translation, manages multiple language versions of your site, and integrates with automatic translation services like DeepL and Google Translate. If you run a WooCommerce store or use Advanced Custom Fields, WPML coordinates translations across those tools as well.

You might decide to cancel WPML for several reasons: your website no longer needs multiple languages, you've switched to a different translation solution, the costs no longer justify your usage, or you're unhappy with the service quality. Whatever your reason, Stopee is here to walk you through the cancellation process step-by-step, so you keep your content safe and recover any refunds you're entitled to.

Common reasons to cancel WPML

• You've rebranded to a single-language site and no longer need multilingual support.
• You're switching to a competitor like Polylang, Weglot, or manual translation.
• Your subscription costs (ranging from S$57 to S$291 annually) no longer align with your website traffic or revenue.
• You've encountered technical issues with translation quality or plugin conflicts.
• You accidentally purchased the wrong plan and want a refund within the cooling-off window.

Your consumer rights when cancelling WPML in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services like WPML. You have the right to transparent pricing, honest service descriptions, and fair refund policies. WPML's 30-day full refund window actually exceeds the legal minimum, giving you a solid cooling-off period to change your mind.

Key protections under singapore law

• You can cancel within 30 days of purchase and claim a full refund if WPML doesn't perform as advertised.
• WPML must clearly display refund conditions before you pay, and they must honour that policy without delay.
• If WPML refuses your refund claim or acts unfairly, you can escalate to the Consumers Association of Singapore (CASE) for mediation.
• Automatic translation credits (paid to DeepL, Google, Microsoft) are consumed immediately and rarely refundable, but WPML must disclose this upfront.

When to contact CASE for escalation

If WPML denies your refund claim without valid reason, or if their support team becomes unresponsive, contact the Consumers Association of Singapore at www.case.org.sg or call their hotline. CASE will mediate on your behalf at no cost, and WPML is more likely to cooperate when a recognised consumer authority intervenes.

WPML pricing and plan comparison

Understanding WPML's pricing structure helps you decide whether the service fits your budget and whether cancellation makes financial sense.

Current WPML plan costs in singapore dollars

Pro tip: Prices shown are approximate conversions from EUR to SGD. Your actual billing may vary slightly due to exchange rates and whether you purchased through a local reseller. Check your invoice email to confirm the exact amount you were charged.

Methods to cancel WPML based on how you purchased

WPML's cancellation process differs depending on whether you bought directly from their website, through an app store, or via a reseller. Identifying your purchase method first saves you time and prevents you from following the wrong steps.

Where you likely purchased WPML

• Direct from WPML's website (wpml.org): You logged into your account dashboard and purchased a subscription using a credit card or PayPal. This is the most common route and offers the smoothest cancellation.
• Apple App Store: You installed WPML through an iOS app and subscribed via Apple ID. Cancellation happens in your Apple account settings, not on WPML's site.
• Google Play Store: You subscribed to WPML via an Android device. Google manages the subscription, so you cancel through Google Play, not WPML.
• Local reseller (e.g. Carousell Singapore, local WordPress agencies): You purchased a licence key from a Singapore-based seller. Cancellation depends on their terms, and you may need to contact them directly or submit a refund request to WPML.

Step-by-step cancellation guide for WPML

Follow the exact steps for your purchase method to avoid mistakes that delay your cancellation or refund.

Cancelling a direct WPML website subscription

If you purchased your WPML subscription directly from wpml.org, use this method to cancel and disable auto-renewal.

1. Visit wpml.org in your web browser and log into your account with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset email link.
2. Navigate to your Account settings (usually found in the dashboard menu or top-right profile icon).
   • Look for a section labeled "Subscriptions," "Billing," or "Licences."
3. Find the active WPML subscription and click "Manage renewal" or "Change renewal settings."
   • This page shows your current plan, renewal date, and payment method.
4. Select "Switch to manual renewal" or toggle off "Auto-renewal."
   • This stops WPML from automatically charging you on the renewal date.
   • Your site retains access to WPML features until the current paid period ends.
5. Confirm the change by clicking "Update" or "Save settings."
   • You'll receive a confirmation email from WPML summarising the change.
6. If you want a refund (rather than just stopping auto-renewal), proceed to the refund request step below.
   • Refunds are only available within 30 days of your original purchase date.

Warning: Switching to manual renewal stops future charges, but you still own an active subscription until the current period expires. If you want your money back, you must submit a formal refund request within the 30-day window, as simply disabling auto-renewal does not trigger a refund.

Requesting a refund through WPML's contact form

WPML processes refunds through their support portal, not automatically. You must submit a request within 30 days of purchase to qualify for a full refund.

1. Go to WPML's contact or support page (usually found at wpml.org/contact or wpml.org/support).
   • Look for a form titled "Contact us," "Support request," or "Help."
2. Select your issue type as "Refund request" or "Billing issue."
   • This flags your message for the correct department.
3. Enter your account email (the one you used to purchase WPML).
   • WPML uses this to verify your subscription and purchase date.
4. Write a brief message stating you want a refund and why (e.g., "I no longer need multilingual functionality" or "I purchased the wrong plan by mistake").
   • Keep it polite and factual; vague requests are harder to process quickly.
5. Include your invoice number or order ID if you have it (check your confirmation email).
   • This speeds up verification.
6. Submit the form and await a response from WPML's support team.
   • Expect a reply within 2-5 business days.
   • They will confirm your refund eligibility and process it in EUR (Euros), which your bank converts to SGD.

Pro tip: Take a screenshot of your account dashboard showing the purchase date and subscription details before you submit the refund request. This proof speeds up WPML's verification process if they ask for clarification.

Cancelling WPML on iOS (Apple app store)

If you subscribed to WPML through the Apple App Store on your iPhone or iPad, Apple handles your subscription, not WPML. Cancel through your Apple ID settings.

1. Open the Settings app on your iPhone or iPad.
   • Do not use the WPML app itself; you must go through Apple's settings.
2. Tap your name at the top of the screen to open your Apple ID profile.
   • If you see "Sign in," log in with your Apple ID first.
3. Tap "Subscriptions."
   • This shows all active and paused subscriptions tied to your Apple ID.
4. Find "WPML" in the list and tap it.
   • You'll see the plan name, renewal date, and price.
5. Tap "Cancel subscription" or "Edit" and then "Cancel."
   • Apple may ask you to select a reason for cancellation (optional to answer).
   • Confirm your choice by tapping "Confirm cancellation" or "Yes, cancel."
6. You'll receive a confirmation email from Apple at your registered email address.
   • Your subscription ends at the next renewal date; you retain access until then.

Warning: App Store subscriptions are refunded by Apple, not by WPML. If you want a refund for an in-app purchase, visit reportaproblem.apple.com, select your WPML transaction, and request a refund directly from Apple. WPML cannot process App Store refunds on your behalf.

Cancelling WPML on android (Google play store)

Android users subscribe through Google Play, so you cancel there, not through WPML's website.

1. Open the Google Play app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner.
2. Tap "Payments and subscriptions."
   • This opens your subscription management hub.
3. Tap "Subscriptions" (second option in the menu).
   • You'll see a list of all active subscriptions.
4. Find "WPML" and tap it.
   • Review the plan, renewal date, and cost.
5. Tap "Cancel subscription."
   • Google may ask for feedback on why you're cancelling (optional).
6. Confirm by tapping "Yes, cancel" or "Cancel subscription."
   • You'll receive a confirmation email from Google.
   • Your access continues until the next billing date.

Pro tip: Google Play refunds are handled by Google, not WPML. If you purchased WPML within the last 48 hours and want a refund, go to play.google.com/store, find your WPML transaction in "Payments and subscriptions," and request a refund directly from Google. Most refunds are approved within 24 hours.

What happens to your website and content after cancellation

Cancelling WPML does not delete your translated content or break your website, but you lose access to certain features once your paid period ends. Understanding what you keep and what you lose helps you plan your transition smoothly.

Content and functionality after cancellation

• Your translated pages and posts remain on your site: All the content you've translated or published in multiple languages stays live and visible to your visitors. WPML does not delete or hide your work.
• The WPML plugin stays installed: The plugin code remains in your WordPress dashboard, but you lose access to paid features like automatic translation credits, advanced translation memory, and premium support.
• Language switching functionality persists: If you've set up language menus or language switchers for your visitors, those continue to work even after cancellation, as long as the plugin is active.
• WooCommerce translations are preserved: Product names, descriptions, and attributes you've translated remain translated on your store pages.

Features and support you lose

• Automatic translation credits expire: Your remaining DeepL, Google, or Microsoft translation credits (and PTC AI credits) become unusable once your subscription ends.
• Access to the translation editor and workflows ends: You cannot use WPML's translation dashboard to manage new translations or hire translators through their network.
• Plugin updates cease: WPML stops sending you security and feature updates, which is a security risk over time.
• Priority support ends: You lose access to WPML's support team; your help desk account closes.

Pro tip: Before cancelling, export all your translation data and configuration settings. Some users take screenshots of their WPML settings for future reference if they resubscribe later or migrate to another platform.

Refund eligibility and the 30-day cooling-off window

WPML's 30-day full refund policy is your consumer protection guarantee. Here's exactly how it works and what you need to know to claim it.

Web purchases: full refund within 30 days

• If you purchased your WPML subscription directly from wpml.org, you're entitled to a 100% refund if you request it within 30 calendar days of the purchase date.
• Refunds are processed in EUR (Euros); your bank automatically converts the amount to SGD when it credits your account.
• You do not need a reason to claim a refund within the 30-day window, but stating one (e.g., "I don't need this service") speeds up approval.
• Processing time is typically 5-10 business days after WPML receives your request.

Automatic translation credits: non-refundable in most cases

• DeepL, Google, and Microsoft credits: Once you use these credits to translate content, WPML has already paid the translation providers. These credits are non-refundable by policy, even if the translation quality is poor.
• Unused credits: If your subscription expires and you have unused DeepL or Google credits remaining, they expire and cannot be refunded. Plan your translation projects accordingly.
• PTC credits (WPML's own AI engine): If you're unsatisfied with WPML's proprietary translation quality, WPML will attempt to resolve the issue. If unresolved, they may refund the full cost of PTC credits as a goodwill gesture, though this is not guaranteed.

Warning: If you purchased automatic translation credits as an add-on to your subscription and used them, those are almost never refundable. Buy translation credits conservatively, and only add them when you have a specific translation project in mind.

In-app purchases (App store and google play): governed by apple and google

• Refunds for App Store purchases are handled by Apple, not WPML. Visit reportaproblem.apple.com within 30 days of your purchase and request a refund directly.
• Refunds for Google Play purchases are handled by Google, not WPML. Visit play.google.com/store, find your order, and click "Report a problem."
• Apple and Google typically approve refunds within 24-48 hours if you request them within your first purchase or shortly after.

Common mistakes to avoid when cancelling WPML

Cancelling a subscription can feel stressful, especially when money is involved. We've seen thousands of people make avoidable errors that delay refunds or leave them stuck with unwanted charges. Here are the pitfalls Stopee warns you about.

Disabling auto-renewal without submitting a refund request

This is the most common mistake. Switching off auto-renewal stops future charges, but it does not trigger a refund. If you want your money back within the 30-day window, you must submit a formal refund request through WPML's contact form. Disabling auto-renewal alone is only a cancellation, not a refund claim.

Waiting beyond 30 days to request a refund

The 30-day cooling-off period is strict. If you submit your refund request on day 31, WPML will likely reject it. Mark your calendar or set a phone reminder with the date you must submit the request by. Stopee recommends requesting your refund within 14 days of purchase to avoid any disputes about the timeline.

Expecting automatic translation credits to be refunded

Many users assume they'll get their money back if they have leftover DeepL or Google credits. They won't. These credits expire when your subscription ends and are non-refundable. If you're cancelling, stop using translation credits immediately and let them expire. Only request a refund for the subscription itself, not the credits.

Cancelling through the wrong platform

If you bought WPML from the App Store, cancelling on the WPML website won't work. Apple controls your subscription, not WPML. Similarly, if you bought on Google Play, WPML cannot cancel it for you. Always cancel through the platform where you made the purchase: the WPML website, Apple Settings, or Google Play.

Not following up if WPML ignores your request

Occasionally, WPML's support team is slow to respond or overlooks your refund request. If you don't hear back within 7 days, send a follow-up message through their contact form. If they continue to ignore you beyond 14 days, escalate to the Consumers Association of Singapore (CASE). Stopee has helped thousands of consumers cancel subscriptions by escalating through CASE when companies become unresponsive.

Checklist: ensure your WPML cancellation is complete

Before you consider your cancellation final, verify each of these checkpoints to avoid surprise charges or lost refunds.

Customer reviews and satisfaction ratings for WPML

WPML maintains a 4.5 out of 5-star rating across major WordPress plugin marketplaces and review sites. Most users praise its ease of use, compatibility with WooCommerce, and integration with Advanced Custom Fields (ACF). However, some users cite slower support response times and non-refundable translation credits as drawbacks.

Common praise points

• Seamless WordPress integration without requiring advanced coding skills.
• Strong WooCommerce support for multilingual stores.
• Reliable language switching functionality visible to site visitors.
• Affordable entry price for basic multilingual blogs.

Frequent complaints

• Support team response times can exceed 7 days, especially for non-urgent issues.
• Translation credit policies are opaque; users feel surprised they cannot refund unused credits.
• Plugin updates occasionally introduce compatibility issues with third-party plugins.
• Pricing increases after the first year; renewals often cost more than the initial purchase.

WPML contact information and company address

WPML is operated by OnTheGoSystems Limited, a Hong Kong-based company. Singapore users should contact them through their online form, as direct mail or telephone contact is not prominently advertised.

How to contact WPML for cancellation or refund inquiries

• Email support: Use the contact form at wpml.org/contact. Do not rely on generic emails, as they may be slower to process.
• Online support portal: Log into your WPML account dashboard and submit a help desk ticket from there. This ties your request directly to your subscription.
• Company address (for escalation): OnTheGoSystems Limited, Hong Kong. No Singapore office is listed; escalate to CASE (Consumers Association of Singapore) if WPML does not respond within 14 days.

If WPML does not respond: escalate to CASE

• Consumers Association of Singapore (CASE): www.case.org.sg or call 1800-610-6000.
• CASE offers free mediation if WPML refuses your refund or ignores your cancellation request.
• File a complaint with CASE if more than 14 days have passed without a substantive response from WPML.

Summary: taking control of your WPML subscription today

Cancelling WPML is straightforward once you know your purchase method and your 30-day refund deadline. Disable auto-renewal within minutes, submit a refund request if you want your money back, and let your website transition smoothly away from the plugin.

The key steps are simple: log into your account, switch off auto-renewal, and submit a refund request within 30 days if you qualify. Your translated content stays on your site, and your visitors see no interruption. If WPML's support team becomes unresponsive, escalate to CASE and let a consumer authority enforce your rights on your behalf.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by walking them through this exact process. Whether you're downsizing to a single-language site, switching to a cheaper alternative, or simply no longer need WPML, we've made sure you have every step, every deadline, and every safeguard covered. Start your cancellation today, and take back control of your WordPress costs.