Manage Yet Another Mail Merge (Yamm)

How to cancel yet another mail merge (YAMM) and reclaim control of your email campaigns

What is yet another mail merge (YAMM)

Yet Another Mail Merge is a Google Workspace add-on that transforms your Gmail inbox and Google Sheets into a personalized email marketing engine.

How YAMM works

YAMM connects directly to your Gmail account and Google Sheets, pulling contact information from your spreadsheets to create individualized email campaigns. Instead of sending identical messages to dozens or hundreds of recipients, you merge data fields like names, company details, or purchase history into each email. The add-on handles scheduling, tracks when recipients open your messages, and logs click-through data-all without leaving the Google Workspace ecosystem.

Common use cases

Sales professionals use YAMM to personalize outreach campaigns. HR teams send individualized onboarding emails. Marketers schedule drip campaigns across time zones. Freelancers and small business owners use it to scale client communications without buying expensive CRM software. If you've outgrown YAMM or discovered a better tool, cancelling cleanly protects your data and stops unwanted charges-and Stopee is here to guide you through every step.

Why you might want to cancel yet another mail merge

Understanding your reasons for cancelling helps you make an informed decision and ensures you capture any refunds or credits you're entitled to.

Cost concerns

YAMM's Professional plan costs around SGD $60-$63 per year, and the Personal tier sits at SGD $30-$45 annually. If you send only occasional emails or prefer a competitor's interface, that recurring charge adds up. You might also discover that Gmail's native features or free alternatives meet your needs without the subscription cost.

Switching to a competitor

Tools like Mailchimp, HubSpot, or Klaviyo offer broader marketing automation features. Some users find their interface clearer or their reporting more detailed. If you've migrated your campaigns elsewhere, keeping a YAMM subscription is unnecessary overhead.

Low usage or feature mismatch

YAMM's free tier limits you to 50 recipients per day with Gmail.com addresses only. Paid plans remove these caps but add cost. If your campaigns have shrunk or your workflows have changed, you may no longer need the paid tier at all-or you may need to cancel entirely.

Account consolidation

You might be consolidating software tools, reducing subscription fatigue, or switching to a unified platform that handles email, CRM, and analytics in one place. Whatever your reason, Stopee's step-by-step guidance ensures you cancel cleanly without losing data or facing surprise charges.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your rights when buying digital services, including subscriptions and software.

Key protections that apply to YAMM

Under the Consumer Protection (Fair Trading) Act, traders must provide accurate information about their services and pricing. They cannot engage in misleading or aggressive conduct. If YAMM's terms contradict what you were told at purchase, or if the service fails to deliver as described, you have grounds to request remedies-including cancellation and refund.

Additionally, if you purchased your YAMM subscription within the last 14 days (the standard cooling-off period for online services in Singapore), you may have the right to cancel and receive a full refund, provided the service has not yet been substantially delivered. Contact the Consumers Association of Singapore (CASE) if YAMM disputes this right or refuses a refund you believe you're entitled to.

When YAMM's refund policy conflicts with consumer law

YAMM states that all fees are non-refundable. However, this blanket policy may not override Singapore consumer law. If you cancel within 14 days of purchase and the service hasn't started, request a refund citing the Consumer Protection (Fair Trading) Act. If YAMM refuses, escalate to CASE-they mediate disputes at no cost and carry significant weight with businesses.

How to cancel yet another mail merge (YAMM): step-by-step methods

YAMM offers multiple cancellation routes depending on where you manage your subscription.

Method 1: cancel directly via google sheets add-on

This is the fastest route if you're actively using Google Sheets.

1. Open Google Sheets in your web browser and log in with the account linked to your YAMM subscription.
2. Click the Add-ons menu (top right of the sheet) and find Yet Another Mail Merge in your list.
   • If you don't see it, click "Get add-ons" and search for "Yet Another Mail Merge," then open it.
3. In the YAMM menu, select "Check quota" or navigate to account settings.
4. Look for a "Manage subscription" or "Cancel subscription" button and click it.
5. Confirm cancellation when prompted. Warning: Cancellation stops automatic renewal but does not cut off access until the end of your current billing cycle.
6. You'll receive a confirmation message on screen. Screenshot it for your records.

Pro tip: Stopee recommends taking a screenshot of your cancellation confirmation. YAMM may take 24-48 hours to update your account status, so don't panic if you still see "Active" initially.

Method 2: cancel via the YAMM dashboard

If you've used YAMM's web dashboard, you can cancel there directly.

1. Visit the YAMM dashboard (usually accessible via a link in your YAMM confirmation email or by logging into yamm.com or the YAMM app).
2. Navigate to "Billing" or "Subscription settings."
3. Look for "Manage subscription" and click it.
4. Select "Cancel subscription" and follow the on-screen prompts.
5. Confirm your cancellation. You'll receive an email receipt.

Pro tip: Log out of the dashboard after cancellation and log back in. If the subscription still shows as active, wait 24 hours before escalating to Stopee or YAMM support.

Method 3: cancel PayPal payments

If you pay for YAMM via PayPal, you can halt charges directly through PayPal.

1. Log into your PayPal account at paypal.com.
2. Click "Settings" (gear icon, top right).
3. Select "Payments" from the left menu.
4. Click "Manage automatic payments" or "View recurring payments."
5. Find "Talarian" (the company behind YAMM) in your active subscriptions list.
6. Click on the Talarian subscription and select "Cancel."
7. Confirm cancellation. PayPal will send you a confirmation email.

Warning: Cancelling via PayPal stops PayPal from processing further charges, but YAMM's own system may not immediately reflect this. Verify via Method 1 or 2 above to confirm YAMM itself has marked your account as cancelled.

Method 4: cancel using renewal reminder emails

YAMM sends renewal reminders 30 and 10 days before your subscription renews.

1. Check your email inbox (including spam or promotions folders) for messages from YAMM about upcoming renewal.
2. Open the renewal email and look for a "Cancel my subscription" or "Manage subscription" link.
3. Click the link; it takes you to a cancellation page where you can confirm.
4. Submit your cancellation request.

Pro tip: Set a calendar reminder for 35 days before your renewal date. That gives you a 5-day buffer to cancel before YAMM's first reminder arrives. Stopee's users find this proactive approach prevents accidental renewals.

What happens after you cancel yet another mail merge

Cancellation is only half the battle; understanding what changes in your account ensures you don't lose access to critical data.

Immediate changes to your account

Cancelling stops automatic renewal but does not delete your account or data. Your Google Sheets, Gmail folders, and campaign history remain intact. However, your paid features-such as scheduling with non-Gmail addresses, higher recipient limits, and advanced tracking-become unavailable once your current billing period ends.

What happens on the final billing date

On the last day of your subscription period, your account reverts to YAMM's free tier. The free plan caps you at 50 recipients per day (Gmail.com addresses only) and disables scheduling features. If you need those features again, you'll have to resubscribe-and Stopee advises keeping good records in case you need to dispute surprise re-charges.

Your data after cancellation

YAMM does not delete your campaign data, contact lists, or email history when you cancel. Your Google Sheets and Gmail remain fully functional. If you've exported campaign reports or saved email templates, those files stay in Google Drive. You can access and use this data indefinitely, even on the free tier.

Pro tip: Before cancelling, export any reports or templates you may need later. Download campaign data as CSV files from the YAMM dashboard and save them to Google Drive or your computer.

Will you get a refund from yet another mail merge

YAMM's stated refund policy is strict, but Singapore consumer law may override it in specific situations.

YAMM's official non-refund policy

YAMM states that all subscription fees are paid in advance and are non-refundable. This applies even if you cancel mid-month or mid-year. The company does not offer prorated refunds for partial-month cancellations.

When you may qualify for a refund

You have stronger grounds for a refund in these scenarios:

• Within 14 days of purchase and no significant use: Singapore's cooling-off period allows you to cancel digital services within 14 days if the service hasn't substantially commenced. If you subscribed and paid but never used YAMM, you can argue for a full refund under consumer protection law.
• Service failed to deliver as promised: If YAMM failed to send emails, track opens, or offer features you paid for, that's grounds for a complaint and potential refund.
• Billing error or unauthorized charge: If you were charged twice, charged the wrong amount, or charged after cancellation, contact YAMM immediately and request a refund. Escalate to CASE if YAMM refuses.

How to request a refund from YAMM

Email YAMM's support team at the Talarian Inc. address (see contact details below). State your reason clearly: cooling-off period claim, service failure, or billing error. Cite the Consumer Protection (Fair Trading) Act if applicable. Request a response within 7 days. If YAMM denies your claim, contact CASE for mediation.

Yet another mail merge pricing and plans

Understanding what you're paying for helps justify whether cancellation is the right move.

YAMM subscription tiers in singapore

Pricing varies slightly across sources due to exchange rate fluctuations. Stopee's data is current as of February 2025 but may shift with currency changes. Always verify pricing on YAMM's official site before committing to a plan.

Common mistakes to avoid when cancelling

Cancelling feels straightforward until a surprise charge or lost data hits your account-and we hear these stories constantly at Stopee.

Mistake 1: cancelling via only one method

If you subscribe via PayPal but cancel only through the YAMM dashboard, PayPal might still process a charge next billing cycle because the two systems aren't always synchronized. Always cancel through both your payment processor (PayPal, credit card, etc.) and YAMM's own account settings.

Mistake 2: not confirming cancellation in writing

An on-screen confirmation message is helpful but not bulletproof. If YAMM disputes your cancellation later, you'll need written proof. Screenshot every confirmation page and save cancellation emails. Stopee users who do this resolve disputes in days instead of weeks.

Mistake 3: cancelling too close to your renewal date

If your renewal is in 2 days and you cancel today, there's a window where YAMM's system might still process the charge. Cancel at least 5 days before renewal to be safe. Set a phone reminder 35 days before your renewal date so you never cut it close.

Mistake 4: overlooking billing cycle changes

Some users switch from annual to monthly billing mid-contract. When they cancel, they forget they're on a monthly cycle and expect an annual refund. Always confirm your current billing period (annual or monthly) before cancelling. Check the YAMM dashboard or your last receipt.

Mistake 5: not exporting data before cancellation

Your campaign data doesn't disappear when you cancel, but features for exporting or analyzing that data may become limited on the free tier. Before you cancel, download any reports, contact lists, or templates you might need in the future. Save them as CSV files to Google Drive or your computer.

Checklist: before you cancel yet another mail merge

Use this checklist to ensure a smooth cancellation with no surprises.

• Confirm your current subscription plan (Personal, Professional, or free) and billing cycle (annual or monthly).
• Note your renewal date. Cancel at least 5 days before to avoid accidental charges.
• Export all campaign data, contact lists, and performance reports from YAMM to Google Drive or your computer.
• Identify your payment method (PayPal, credit card, etc.) and log into that account separately.
• Read YAMM's cancellation terms one more time to understand refund eligibility in your situation.
• Write down YAMM's support email and CASE's contact details in case you need to dispute a charge or refund denial.
• Cancel through both YAMM's dashboard and your payment processor (don't rely on just one method).
• Screenshot or save the cancellation confirmation page and any follow-up emails.
• Check your YAMM account 24 hours after cancellation to verify the subscription shows as "Cancelled" or "Inactive."
• Monitor your bank or PayPal account over the next 30 days for any surprise charges after your cancellation date.

Contact information and escalation

If YAMM refuses to cancel your subscription or disputes a refund claim, knowing where to escalate is critical.

YAMM support and billing contact

Talarian Inc. (the company behind YAMM) is based in Redwood City, California. Reach out to their support team via the YAMM dashboard or through the email address listed in your subscription confirmation. Stopee advises being clear and factual: state your cancellation date, your reason, and what you expect (cancellation confirmation, refund, or both). Allow 5-7 business days for a response.

Escalation to singapore regulators

If YAMM ignores your cancellation request or wrongly refuses a refund, contact the Consumers Association of Singapore (CASE):

• Phone: 1800-6-35-6100 (toll-free)
• Email: case@case.org.sg
• Website: www.case.org.sg

CASE mediates disputes between consumers and traders at no cost. They can pressure YAMM to honour cancellation requests and process refunds owed under consumer protection law. Provide CASE with copies of your cancellation attempts, confirmation screenshots, and any relevant correspondence.

Your path forward with stopee

Cancelling Yet Another Mail Merge doesn't have to be complicated or risky. By following the methods outlined above-whether you cancel via Google Sheets, the YAMM dashboard, PayPal, or reminder emails-you'll stop charges quickly and protect your data. Remember that Singapore's Consumer Protection (Fair Trading) Act backs your right to fair service and, in specific cases, a refund.

Export your data before you cancel. Confirm cancellation in writing. Monitor your accounts for 30 days. If YAMM refuses to cancel or denies a legitimate refund, escalate to CASE without hesitation-they have helped thousands of Singapore consumers resolve disputes with online services.

At Stopee (stopee.com), we've guided hundreds of subscribers through the YAMM cancellation process, and we know the traps and shortcuts inside out. Whether you're switching to Mailchimp, consolidating software, or simply reducing subscriptions, Stopee is here to ensure you cancel cleanly, protect your refunds, and move forward confidently. Visit Stopee.com for guides on cancelling other popular services, real user reviews, and the latest consumer protection tips for Singapore.